Enhanced Renovations, LLC.

Complaint: 11718744
I am rejecting this response because:  My initial complaints have not changed.  Let me explain it to you again as apparently, you are not too bright.  I did receive an email.  I could not use this emailed document.  It  had INCORRECT information and several typos.  I was suppose to be assigned an attorney in FL.   That NEVER happened either.  I was NEVER given a contact name, phone number or email to an attorney in FL.  The person responding to this complaint doesn't even sign their name.  The Attorney Connection is a fraud and a scam.  I hope to let others know not to waste their time or money on this company. 
Regards,
[redacted]

First of all, the documents could not have been wrong, as they were prepared on state mandated legal forms.  Secondly, they were not filled out wrong.  Just because a clerk (who is not an attorney) says documents are wrong, does not make them so.  If that was the case, the customer...

simply should have notified the merchant to resolve it.  None of these allegations were brought to the attention of the merchant until this Complaint.  Moreover, the documents and court location, were correct based upon the information that was provided by the customer.  As per the agreed upon terms of service, the customer was obligated to notify merchant of any such issues and allow the merchant to resolve them.  Unfortunately, because of the "gray" nature of the jurisdictional and venue laws, and the non-legal training of court clerks, litigants are frequently misinformed by the clerks.

We make it clear during the sale, in the terms of service and in the completed case intake form (all which were agreed to and submitted by the customer) that the services do not include an attorney in court.  Also, if the customer claims he did not receive something, all he has to do is let us know, and we can resend it.  These are just excuses to try to steal our services, and get the legal documents for free.  We can disprove every slanderous allegation made by this customer.

Everything
was disclosed to this customer.  See the terms of service to which he
agreed (see attachment).  The representations in this complaint are not
accurate. To make this complaint worse, the same day of this complaint, the customer first notified us regarding wanting to cancel and did not submit the required
request for refund form, as set forth in the agreed upon terms.  In addition, the customer did receive value, including access to our family law eBook and other valuable resources.  Finally, customer agreed to our no refund policy, clearly stated more than once in the AGREED UPON terms of service.