I appreciate your response, I agree. I spoke to my service dept. and they had said that Mrs. [redacted] had been in with the vehicle and they were working on completing some work for you. I informed them that when your vehicle is in next that we look at the console and rubber piece and also get you the detail as promised. Thank you for your help in resolving this matter. Thank you
Please see the picture attached explaining how to win one of the prizes, the attachment is on the same page as the picture Mr. [redacted] sent in.Thank you
[redacted]We would like to set an appointment up with you to have it looked at again by the Dealership Owner, Body Shop Manager, Sales Manager, and the Service manager.Please give us a call so we can set this up for you. Please plan on ½ to 1 hour for this appointment. Thank You
I apologize for the confusion, we have attached a body shop estimate. Having to repair the damage that was caused while you were in possession of the vehicle is our main concern. Thank you
Complaint: [redacted]
I am rejecting this response because: I should never have had to involve the Revdex.com & Auto Dealers Association to get this issue resolved it should have been taken care of as soon as the proper paperwork was supplied to them.The day before I contacted the Revdex.com & ADA a representative of Ghent Motors, Troy, told my wife that it would take another 45-60 days to get the refund, then told her "go ahead & call the Revdex.com & ADA!" Then hung up on her. I also feel that they continually tried to push this off in hopes that we would get frustrated and just give up on the refund so that they could just keep the money. I feel that we should have been refunded the total amount of the warranty plus interest due to the length of time this took and all the hassles and headaches we had to deal with. I also find it very coincidental that the day that we contacted the Revdex.com & ADA they magically came up with a check for the refund, which they lied in there response through you to us about, the check was made out & dated Wednesday September 13, and mailed late that day or the next day.Regards,
[redacted]
I apologize that you are not satisfied.Please feel free to reach out to me if you have any further questions.Thank you,Tim E[redacted]GSM, Ghent Motor Co.[redacted]
Please see attached word documentIn response to Revdex.com complaint ID [redacted]Upon further investigation of the above listed ID, financing was not able to be obtained due to a number of reasons. Ghent Motor Company extended all efforts to obtain financing for Mr. [redacted] and Mrs. [redacted]...
[redacted], information provided was submitted to numerous banks in the efforts and each financing institution had their own reasoning why the loan was unable to get funded. On top of the numerous collections and limited job time. We were lead to believe that Mr. [redacted] was a W2 employee. After collecting all the stipulations listed for each individual that was required to fund the deal, we realized that Mr. [redacted] was actually a 1099 employee. Even after this discovery we tried to obtain financing but were unable to due to Mr. [redacted] not being able to provide accurate verification of income as stated on his credit application. At this time the decision was made to recover the vehicle and Mrs. [redacted] cooperated entirely. Since income was not able to verify we collected half of what Mrs [redacted] put as down payment which totaled $350.00. As signed on the state disclosure dated 4-16-15 Ghent Motor Company could have collected a total of $2036.60 as bailment but only charged half of the down payment since she fully cooperated and returned the vehicle in good condition.
Complaint: [redacted]
I am rejecting this response because:So basically, your mailer provides conflicting rules.And this still doesn't adress the fact that I was told over the phone that I was the grand prize winner. Can you even prove that anyone won the grand prize? Or did you just give away a bunch of scratch off tickets?If this can't get resolved through the Revdex.com, the next step is a call the the Attorney General's consumer protection office.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
They have went above and beyond to make this matter better. We received a letter from finance.
Regards,
[redacted]
I went back and all the service manager said is that he drove the car and didn't notice or find anything! Time after time I have told him and others that the car had to be driven for some time to get it to shift hard! The service manager told me to bring it back when it started again! I can't tell you how many times I have been there at Ghent Chevrolet for the original and continual problem! They know it shifts hard because they put a new transmission in my car at a cost of $3000 and the problem still exists! Then they tell me that a shift kit will solve the problem but will cost me another $2300!At first, there was a different service manager and different service advisors! All seems like a dealership scam to make as much money from me as possible! The transmission shifts hard and a shift kit will solve the problem. I am told the shift kit has nothing to do with the transmission????? It's after market and therefore, I must pay! Now, tell me, is some kind of scam against me! Yes it is! The Revdex.com needs to hold Ghent Chevrolet accountable! I will not discuss this issue with the service manager again, only Mr Ghent!My plan after this if you can't resolve the issue is to contact the newspapers and post my issue online!
Complaint: [redacted]
I am rejecting this response because:This ad says I am a winner. I scratched the car. Why should it have scratches at all if they don't mean anything? This add is deliberately misleading. I've attached a PDF copy of said add to this response so others can see how rotten it is.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I reject any response from this dealership I will move forward in a different manner.
Regards,
[redacted]
[redacted] vehicle was at the tow storage yard from03/07/2015 until 05/01/2015 when it was towed and arrived facility on05/01/2015. Repair order was opened on 05/04/2015 when customer called us togive us his information to open repair order. We informed him at that time thatwe needed him to...
come in and sign repair authorizations and give us theinsurance information so that we could begin repairs on his vehicle. We left 1message and spoke to [redacted] on 2 more occasions to remind him he needed tocome in and sign authorizations and that storage charges would be imposed ifrepair authorizations weren’t secured. [redacted] came in 3 weeks later on05/22/2015 and signed authorizations. At that time we informed him that heneeded to remove any personnel belongings out of vehicle and he declined bysaying that he didn’t have anywhere to store them. The vehicle was unsecure atthe time it was towed in due to the severity of the damage but we were not yetauthorized by [redacted] to move vehicle in to shop for security. We cannot beresponsible for any missing items for the 3 weeks that the vehicle was in ourlot before authorizations were signed and additionally, the signed repair orderalso states that we are not liable for missing items. The missing items in questionwere never seen by our technician once he starting repairs on vehicle.
Dear [redacted],On December 19th 2017 at 3:27pm you went onto our Website and submitted a inquiry on a New 2017 vehicle. We have you in our records as [redacted], we gained your information from your inquiry that you submitted. I apologize for any confusion that this may have caused you. When you...
submit a Inquiry on our website for information on a New 2017 we will definitely call to answer your inquiry. It sounds like your inquiry was submitted in error, I apologize for the inconvenience and have notated your inquiry as such.SincerlyTim E[redacted]GSMGhent Motor Co.
Bureau:
I have reviewed the response made by the business, and hope that in my now 6th visit to resolve this issue Ghent chevrolet and cadillac will do what is right and fix what they broke. I will certainly be updating you if it is not, and I will include pictures this time around.
Regards,
[redacted]
Please see my response in green below, thank youMy husband bought a truck there, and they have done nothing but give us the run around. First it was with the tags, lying saying they were giving a 60 temporary tag, only when papers were signed they give him a 15 day tag. Due to privacy laws we can not disclose any information to a spouse who is not on the contract or title unless we have the guests consent. As previously stated in my previous response, on July 1st 2016 the State of Colorado changed their laws and will only allow us to issue a 15 day temp tag for out of state guests. I apologize for the unconvince, I agree 15 days is a short time to get everything done. My title clerk called and assisted in a extension to try and help. He had to take off work and go sit at the DMV to get an extension which would not have had to happen if they would have done what was told from the beginning and would not have been a problem if know ing up front. We have called and called and nothing but lies. They also gave us a tracking number for the payoff of the truck my husband traded in saying it was a [redacted] tracking number and guess what it is not the correct tracking number. It is not for [redacted], [redacted] or [redacted]. So there is another lie. They say they are going to call you back and never return calls. Tim, Rico and Rich has done nothing at all but lie. Rich does not return calls, Tim called back once and hung up on my husband because my husband got upset with the way he was treated. Mr [redacted] used vulgar/abusive language and was warned that if he continued to speak that way the call would be ended. He chose to continue his abusive language and the call was ended. Rico was the finance guy so there he lied up front with a smile on his face. I will never do any type of business with them. They also lost a few more customers that we were sending their way. They said they would pay us back for the $7 for the extended temporary tags.Mr. Duhon, declined the reimbursement. We are still willing to reimburse if needed, just need your receipt. Then Mr. Rich said he would go above and beyone to get us some credit or something. But again lies. We have verified that the guest payoff was received and have been in touch with Mr [redacted], who has stated that his concern was not the payoff but the registration. ( I can forward emails between Mr. [redacted] and us if needed) Keep in mind we are still less than 20 days from the date of purchase, some patience is needed for all the paperwork to be completed. Thank you again for your time, please contact me directly if any further questions. Thank you
Dear [redacted], We have reached out to you multiple times to try and schedule an appt. to have the vehicle inspected by our mechanic. When would be a good time? I understand your concern, however we would never try and hide a mechanical issue from our guest. Sometimes people who trade vehicles in...
do try and hide stuff from us, that is why we want to schedule an appt. to get to the bottom of this. We would be more than happy to provide a vehicle to drive while the inspection is being performed. We also have received multiple negative reviews across the web from you, please allow us to help before jumping to conclusions on what we will or will not do. Sometimes mechanical issues do arise, the only way we can help is if you contact us and allow us to help. Thank you
Dear [redacted],I apologize for the confusion, you wife Sherri [redacted] spoke to my Finance Director Troy yesterday evening. They resolved everything and Troy got a cancellation check sent out to you this morning, it was sent standard mail to the same address as you listed above. I made sure that the...
effective date was correct and again apologize for the confusion. I appreciate your patience in this matter as well. Thank you if you have any further questions please reach out to me directly, at 970-[redacted] Sincerely,Tim E[redacted]GSM Ghent Motor Co.
I appreciate your response, I agree. I spoke to my service dept. and they had said that Mrs. [redacted] had been in with the vehicle and they were working on completing some work for you. I informed them that when your vehicle is in next that we look at the console and rubber piece and also get you the detail as promised. Thank you for your help in resolving this matter. Thank you
Please see the picture attached explaining how to win one of the prizes, the attachment is on the same page as the picture Mr. [redacted] sent in.Thank you
[redacted]We would like to set an appointment up with you to have it looked at again by the Dealership Owner, Body Shop Manager, Sales Manager, and the Service manager.Please give us a call so we can set this up for you. Please plan on ½ to 1 hour for this appointment. Thank You
I apologize for the confusion, we have attached a body shop estimate. Having to repair the damage that was caused while you were in possession of the vehicle is our main concern. Thank you
Complaint: [redacted]
I am rejecting this response because: I should never have had to involve the Revdex.com & Auto Dealers Association to get this issue resolved it should have been taken care of as soon as the proper paperwork was supplied to them.The day before I contacted the Revdex.com & ADA a representative of Ghent Motors, Troy, told my wife that it would take another 45-60 days to get the refund, then told her "go ahead & call the Revdex.com & ADA!" Then hung up on her. I also feel that they continually tried to push this off in hopes that we would get frustrated and just give up on the refund so that they could just keep the money. I feel that we should have been refunded the total amount of the warranty plus interest due to the length of time this took and all the hassles and headaches we had to deal with. I also find it very coincidental that the day that we contacted the Revdex.com & ADA they magically came up with a check for the refund, which they lied in there response through you to us about, the check was made out & dated Wednesday September 13, and mailed late that day or the next day.Regards,
[redacted]
I apologize that you are not satisfied.Please feel free to reach out to me if you have any further questions.Thank you,Tim E[redacted]GSM, Ghent Motor Co.[redacted]
Please see attached word documentIn response to Revdex.com complaint ID [redacted]Upon further investigation of the above listed ID, financing was not able to be obtained due to a number of reasons. Ghent Motor Company extended all efforts to obtain financing for Mr. [redacted] and Mrs. [redacted]...
[redacted], information provided was submitted to numerous banks in the efforts and each financing institution had their own reasoning why the loan was unable to get funded. On top of the numerous collections and limited job time. We were lead to believe that Mr. [redacted] was a W2 employee. After collecting all the stipulations listed for each individual that was required to fund the deal, we realized that Mr. [redacted] was actually a 1099 employee. Even after this discovery we tried to obtain financing but were unable to due to Mr. [redacted] not being able to provide accurate verification of income as stated on his credit application. At this time the decision was made to recover the vehicle and Mrs. [redacted] cooperated entirely. Since income was not able to verify we collected half of what Mrs [redacted] put as down payment which totaled $350.00. As signed on the state disclosure dated 4-16-15 Ghent Motor Company could have collected a total of $2036.60 as bailment but only charged half of the down payment since she fully cooperated and returned the vehicle in good condition.
Complaint: [redacted]
I am rejecting this response because:So basically, your mailer provides conflicting rules.And this still doesn't adress the fact that I was told over the phone that I was the grand prize winner. Can you even prove that anyone won the grand prize? Or did you just give away a bunch of scratch off tickets?If this can't get resolved through the Revdex.com, the next step is a call the the Attorney General's consumer protection office.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
They have went above and beyond to make this matter better. We received a letter from finance.
Regards,
[redacted]
I went back and all the service manager said is that he drove the car and didn't notice or find anything! Time after time I have told him and others that the car had to be driven for some time to get it to shift hard! The service manager told me to bring it back when it started again! I can't tell you how many times I have been there at Ghent Chevrolet for the original and continual problem! They know it shifts hard because they put a new transmission in my car at a cost of $3000 and the problem still exists! Then they tell me that a shift kit will solve the problem but will cost me another $2300!At first, there was a different service manager and different service advisors! All seems like a dealership scam to make as much money from me as possible! The transmission shifts hard and a shift kit will solve the problem. I am told the shift kit has nothing to do with the transmission????? It's after market and therefore, I must pay! Now, tell me, is some kind of scam against me! Yes it is! The Revdex.com needs to hold Ghent Chevrolet accountable! I will not discuss this issue with the service manager again, only Mr Ghent!My plan after this if you can't resolve the issue is to contact the newspapers and post my issue online!
Complaint: [redacted]
I am rejecting this response because:
I have not heard from this business concerning this complaint.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:This ad says I am a winner. I scratched the car. Why should it have scratches at all if they don't mean anything? This add is deliberately misleading. I've attached a PDF copy of said add to this response so others can see how rotten it is.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I reject any response from this dealership I will move forward in a different manner.
Regards,
[redacted]
[redacted] vehicle was at the tow storage yard from03/07/2015 until 05/01/2015 when it was towed and arrived facility on05/01/2015. Repair order was opened on 05/04/2015 when customer called us togive us his information to open repair order. We informed him at that time thatwe needed him to...
come in and sign repair authorizations and give us theinsurance information so that we could begin repairs on his vehicle. We left 1message and spoke to [redacted] on 2 more occasions to remind him he needed tocome in and sign authorizations and that storage charges would be imposed ifrepair authorizations weren’t secured. [redacted] came in 3 weeks later on05/22/2015 and signed authorizations. At that time we informed him that heneeded to remove any personnel belongings out of vehicle and he declined bysaying that he didn’t have anywhere to store them. The vehicle was unsecure atthe time it was towed in due to the severity of the damage but we were not yetauthorized by [redacted] to move vehicle in to shop for security. We cannot beresponsible for any missing items for the 3 weeks that the vehicle was in ourlot before authorizations were signed and additionally, the signed repair orderalso states that we are not liable for missing items. The missing items in questionwere never seen by our technician once he starting repairs on vehicle.
Dear [redacted],On December 19th 2017 at 3:27pm you went onto our Website and submitted a inquiry on a New 2017 vehicle. We have you in our records as [redacted], we gained your information from your inquiry that you submitted. I apologize for any confusion that this may have caused you. When you...
submit a Inquiry on our website for information on a New 2017 we will definitely call to answer your inquiry. It sounds like your inquiry was submitted in error, I apologize for the inconvenience and have notated your inquiry as such.SincerlyTim E[redacted]GSMGhent Motor Co.
Better Business...
Bureau:
I have reviewed the response made by the business, and hope that in my now 6th visit to resolve this issue Ghent chevrolet and cadillac will do what is right and fix what they broke. I will certainly be updating you if it is not, and I will include pictures this time around.
Regards,
[redacted]
Please see my response in green below, thank youMy husband bought a truck there, and they have done nothing but give us the run around. First it was with the tags, lying saying they were giving a 60 temporary tag, only when papers were signed they give him a 15 day tag. Due to privacy laws we can not disclose any information to a spouse who is not on the contract or title unless we have the guests consent. As previously stated in my previous response, on July 1st 2016 the State of Colorado changed their laws and will only allow us to issue a 15 day temp tag for out of state guests. I apologize for the unconvince, I agree 15 days is a short time to get everything done. My title clerk called and assisted in a extension to try and help. He had to take off work and go sit at the DMV to get an extension which would not have had to happen if they would have done what was told from the beginning and would not have been a problem if know ing up front. We have called and called and nothing but lies. They also gave us a tracking number for the payoff of the truck my husband traded in saying it was a [redacted] tracking number and guess what it is not the correct tracking number. It is not for [redacted], [redacted] or [redacted]. So there is another lie. They say they are going to call you back and never return calls. Tim, Rico and Rich has done nothing at all but lie. Rich does not return calls, Tim called back once and hung up on my husband because my husband got upset with the way he was treated. Mr [redacted] used vulgar/abusive language and was warned that if he continued to speak that way the call would be ended. He chose to continue his abusive language and the call was ended. Rico was the finance guy so there he lied up front with a smile on his face. I will never do any type of business with them. They also lost a few more customers that we were sending their way. They said they would pay us back for the $7 for the extended temporary tags.Mr. Duhon, declined the reimbursement. We are still willing to reimburse if needed, just need your receipt. Then Mr. Rich said he would go above and beyone to get us some credit or something. But again lies. We have verified that the guest payoff was received and have been in touch with Mr [redacted], who has stated that his concern was not the payoff but the registration. ( I can forward emails between Mr. [redacted] and us if needed) Keep in mind we are still less than 20 days from the date of purchase, some patience is needed for all the paperwork to be completed. Thank you again for your time, please contact me directly if any further questions. Thank you
Dear [redacted], We have reached out to you multiple times to try and schedule an appt. to have the vehicle inspected by our mechanic. When would be a good time? I understand your concern, however we would never try and hide a mechanical issue from our guest. Sometimes people who trade vehicles in...
do try and hide stuff from us, that is why we want to schedule an appt. to get to the bottom of this. We would be more than happy to provide a vehicle to drive while the inspection is being performed. We also have received multiple negative reviews across the web from you, please allow us to help before jumping to conclusions on what we will or will not do. Sometimes mechanical issues do arise, the only way we can help is if you contact us and allow us to help. Thank you
We are in contact with this guest and addressing their concern. Thank you for your help.
Dear [redacted],I apologize for the confusion, you wife Sherri [redacted] spoke to my Finance Director Troy yesterday evening. They resolved everything and Troy got a cancellation check sent out to you this morning, it was sent standard mail to the same address as you listed above. I made sure that the...
effective date was correct and again apologize for the confusion. I appreciate your patience in this matter as well. Thank you if you have any further questions please reach out to me directly, at 970-[redacted] Sincerely,Tim E[redacted]GSM Ghent Motor Co.