Complaint: [redacted]
I am rejecting this response because: I first went to Ghent Chevrolet in 2012 because my transmission was shifting hard! After inspection, I was told that a "code" indicated that I needed a new transmission! I questioned the code and ask them to thoroughly inspect the transmission. I was never shown or told why the transmission failed! I had no choice but to have a remanufactured transmission installed at a cost to me of $3,047. After a short period of driving, the hard shifting continued! I went back to Ghent Chevrolet and after further inspection, it was determined that, again, another remanufactured transmission was needed. Again, after a period of driving, the hard shifting started again! I went back to Ghent Chevrolet and once again an inspection was completed only to find fault in the transmission! At this time, the service department installed some shift modules and some gasket kits and assured me that the transmission problem was now solved! The transmission did work fine for some time but, eventually, the hard shifting began! I went back and after another inspection, now I am told the transmission is ok but, I would need a shift kit which would completely remedy the problem! The cost would be appropriately $2,300. Ghent Chevrolet is without a doubt, trying to avoid the problem without getting more money out of me. Initially, I was told I needed a new transmission but, was never show or provided a substantial reason why and since the problem existed throughout my transmission experience with Ghent Chevrolet, l find it hard to believe that I ever needed a transmission! Finally, after all the time spent at Ghent Chevrolet, back and forth wasting my time and gas, I am told it is now something different! It's apparent to me that Ghent Chevrolet service technicians and advisors have been incompetent in their evaluation of the problem at my expense!Please ensure that Bob Ghent reviews this situation in its entirety!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Once again, they say they cannot find anything wrong with my transmission. As I said time andtime again, the transmission shifts hard after a period of time with a lot of stopping and going.I initially took my car to Ghent Chevrolet "because"it was shifting hard. They diagnosed a faulty transmission and replaced it at a cost to me of$3,000. Again, the problem continued.After many trips to Ghent Chevrolet and their continued diagnoses and different attempts toresolve the issue, all of which didn't work, l wasfinally told a shift kit would definitely fix the probably but, it would cost me another $2,300.Now, they are saying the transmission is ok but, the probably "still" exists. With Ghent Chevrolets supposed great reputation,why wasn't the now needed shift kit diagnosed in the first place? I probably didn't need the $3,000 transmission! So, now they want me to get another opinion which will cost me. Ghent Chevrolet continues to state thereis noting wrong with my Transmission. Then, where isthe hard shifting coming from? Duh, let's see now, hard shifting! Let me see now. Could it be coming from theengine; no! Could it be coming from the wheels; no! Any half-way intelligent person could easily tell that it is the transmission. What else on the car could possibly make it shift? Ghent Chevrolet is just trying to shirk their responsible of making it right for a customer.Any other GM dealership would definitely confirm the hard shifting is the direct result of the transmission andnot something else.
Regards,
[redacted]
My husband bought a truck there, and they have done nothing but give us the run around. First it was with the tags, lying saying they were giving a 60 temporary tag, only when papers were signed they give him a 15 day tag. He had to take off work and go sit at the DMV to get an extension which would not have had to happen if they would have done what was told from the beginning and would not have been a problem if know ing up front. We have called and called and nothing but lies. They also gave us a tracking number for the payoff of the truck my husband traded in saying it was a [redacted] tracking number and guess what it is not the correct tracking number. It is not for [redacted] or [redacted]. So there is another lie. They say they are going to call you back and never return calls. Tim, Rico and Rich has done nothing at all but lie. Rich does not return calls, Tim called back once and hung up on my husband because my husband got upset with the way he was treated. Rico was the finance guy so there he lied up front with a smile on his face. I will never do any type of business with them. They also lost a few more customers that we were sending their way. They said they would pay us back for the $7 for the extended temporary tags. Then Mr. Rich said he would go above and beyone to get us some credit or something. But again lies.Desired Outcome:Finish the Job
Complaint: [redacted]
I am rejecting this response because: I first went to Ghent Chevrolet in 2012 because my transmission was shifting hard! After inspection, I was told that a "code" indicated that I needed a new transmission! I questioned the code and ask them to thoroughly inspect the transmission. I was never shown or told why the transmission failed! I had no choice but to have a remanufactured transmission installed at a cost to me of $3,047. After a short period of driving, the hard shifting continued! I went back to Ghent Chevrolet and after further inspection, it was determined that, again, another remanufactured transmission was needed. Again, after a period of driving, the hard shifting started again! I went back to Ghent Chevrolet and once again an inspection was completed only to find fault in the transmission! At this time, the service department installed some shift modules and some gasket kits and assured me that the transmission problem was now solved! The transmission did work fine for some time but, eventually, the hard shifting began! I went back and after another inspection, now I am told the transmission is ok but, I would need a shift kit which would completely remedy the problem! The cost would be appropriately $2,300. Ghent Chevrolet is without a doubt, trying to avoid the problem without getting more money out of me. Initially, I was told I needed a new transmission but, was never show or provided a substantial reason why and since the problem existed throughout my transmission experience with Ghent Chevrolet, l find it hard to believe that I ever needed a transmission! Finally, after all the time spent at Ghent Chevrolet, back and forth wasting my time and gas, I am told it is now something different! It's apparent to me that Ghent Chevrolet service technicians and advisors have been incompetent in their evaluation of the problem at my expense!Please ensure that Bob Ghent reviews this situation in its entirety!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Once again, they say they cannot find anything wrong with my transmission. As I said time andtime again, the transmission shifts hard after a period of time with a lot of stopping and going.I initially took my car to Ghent Chevrolet "because"it was shifting hard. They diagnosed a faulty transmission and replaced it at a cost to me of$3,000. Again, the problem continued.After many trips to Ghent Chevrolet and their continued diagnoses and different attempts toresolve the issue, all of which didn't work, l wasfinally told a shift kit would definitely fix the probably but, it would cost me another $2,300.Now, they are saying the transmission is ok but, the probably "still" exists. With Ghent Chevrolets supposed great reputation,why wasn't the now needed shift kit diagnosed in the first place? I probably didn't need the $3,000 transmission! So, now they want me to get another opinion which will cost me. Ghent Chevrolet continues to state thereis noting wrong with my Transmission. Then, where isthe hard shifting coming from? Duh, let's see now, hard shifting! Let me see now. Could it be coming from theengine; no! Could it be coming from the wheels; no! Any half-way intelligent person could easily tell that it is the transmission. What else on the car could possibly make it shift? Ghent Chevrolet is just trying to shirk their responsible of making it right for a customer.Any other GM dealership would definitely confirm the hard shifting is the direct result of the transmission andnot something else.
Regards,
[redacted]
My husband bought a truck there, and they have done nothing but give us the run around. First it was with the tags, lying saying they were giving a 60 temporary tag, only when papers were signed they give him a 15 day tag. He had to take off work and go sit at the DMV to get an extension which would not have had to happen if they would have done what was told from the beginning and would not have been a problem if know ing up front. We have called and called and nothing but lies. They also gave us a tracking number for the payoff of the truck my husband traded in saying it was a [redacted] tracking number and guess what it is not the correct tracking number. It is not for [redacted] or [redacted]. So there is another lie. They say they are going to call you back and never return calls. Tim, Rico and Rich has done nothing at all but lie. Rich does not return calls, Tim called back once and hung up on my husband because my husband got upset with the way he was treated. Rico was the finance guy so there he lied up front with a smile on his face. I will never do any type of business with them. They also lost a few more customers that we were sending their way. They said they would pay us back for the $7 for the extended temporary tags. Then Mr. Rich said he would go above and beyone to get us some credit or something. But again lies.Desired Outcome:Finish the Job