Entergy-New Orleans

Review: I made a payment online 3 weeks (9/21/14) prior to the due date (10/14/14). The payment was returned 5 days later (9/26/14). No reason was given for the returned payment and I was forced to use another payment method, which had a $2.95 surcharge. On my next bill, there was a $20 returned payment fee. When I called to inquiry about the fee, the representative said that the fee should only apply if the payment was rejected twice and that the fee would be waived if I made a "good faith effort to pay the bill on time," which I did by paying the bill on time. Her supervisor then called me back and said that the payment was rejected twice, even though I was only notified after the second time. He still could not provide an explanation as to why the original payment was returned and why I was not contacted after the first rejection to remedy the problem. His statements also contradicted the first representative. As a result, I'm forced to use the same alternative payment method for every bill, incurring the $2.95 surcharge despite the fact that the same bank account had been used to pay previous bills and that a debit card connected to that account was used to pay the bill in question. Additionally, I have never been late with a payment.Desired Settlement: I would like the $20 fee taken off my bill. I would also like to have the option to pay online with my bank account so I do not have to pay the $2.95 surcharge.

Business

Response:

Mr. [redacted]r has been contacted and he is satisfied.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10293474, and find that this resolution is satisfactory to me.

Review: Service was contacted and set up for my house. I called and had gas and electrical set up. The service ran for several months, and they came out and cut off the gas. This cut off our hot water in the middle of the winter. I immediately called when I got home and asked why gas was cut off. They said the tech was not supposed to cut off the gas but perform an inspection of the electrical. They then said they did not properly set up the account when it was open, so that is why the tech cut the gas. Customer service was not able to help from 645 on because they did not have the proper people in the office. They have a poorly run organization structure when they make a mistake because they cannot address it properly. I would have to call back at 8 am. When I called in the morning, they said it would be two days until gas could be turned on. After looking at the account, they said it would be even longer since they had not noted gas being on at the property and the city would have to come out. I now am expected to not have hot water in the winter for multiple days because they made a mistake. Whenever I asked customer service for help or to put a speed on the order because it was their mistake, they said there was nothing they could do. They would not get our hot water on for up to weeks because they made a mistake. This is unacceptable and no one would take responsibility or help. When ever I asked to speak to a manager or speak to another person, they said I would have to call back. Finally, I was able to get in touch with someone that was able to put in a request to speak with a manager. It's been quite a while since then, but maybe I will actually be able to speak with someone at some point. Hopefully they will not be as incompetent as the rest of the customer service representatives and tech we have dealt with so far.Desired Settlement: Start by repairing the issue quickly that the company created and blaming the customer when even though representatives admitted it was a mistake they created. Better systems for addressing power and gas issues. Perhaps some checks, balances, and respectful customer service representatives. Better training programs for customer service employees and techs in the field.

Business

Response:

The customer has been contacted. The gas service was turned on 2/8/2016. The permit requirement policy was reviewed with the customer. An apology was given for any misunderstanding that the customer incurred. [redacted]

Review: There is an account on all 3 of my credit files with entergy I ask that you remove all your accounts or further actions will be takenDesired Settlement: I want your accounts removed immediately

Review: I have 2 Entergy GSU accounts reporting on all my credit reports. 1. Opened Oct 2003;First reported to the credit bureaus in February 2012; Balance not reported;Status $137 written off;Partial Acct #[redacted]. Opened July 2009;First reported to the credit bureaus April 2010;Balance $273 as of July 2012;Status Account charged off. $273 written off; Partial Acct #826.I have called Entergy a few times to get this resolved because I don't owe them any money. The 1st account was to my home in[redacted] on [redacted]. The 2nd account was to an apartment I had in Metairie,La. Before I could open the account for the apartment I had to pay the balance on the 1st account for the house. I paid that balance and then Entergy allowed me to open the 2nd account. When I moved out the apartment in 2010, I received a refund from Entergy for about $70 dollars. I can't remember the exact amount. When I pulled my credit report some time later the following year I was surprised to see both accounts on my credit report because my understanding was that these items were paid in full and the 2nd account was overpaid and that's why I received the refund. When I called Entergy about this the representative did some research and stated the 1st account should have not been reported because it was paid off and they did not write off that balance. So I asked about the second account and why was I given a refund if I owed them money. She stated she would have to investigate but I have not heard from them. So I decided to dispute both accounts with the credit bureaus. The credit bureaus came back and stated both accounts were verified. How is this possible and why is Entergy still reporting both accounts. What I believed happened with the 2nd account is that whoever moved in the apartments after me probably used the electricity before Entergy had a chance to switch the account to their name. But that still doesn't make sense because why did I get a refund if the account was closed.Desired Settlement: I would like Entergy to do a complete investigation of both accounts. Please advise why both are still being reported. Send my proof all transactions on both accounts for my review. If Entergy finds that the information being reported is inaccurate, I would like Entergy to send notification to all the credit bureaus to delete both accounts and send written letter to me stating these accounts should not be reporting and that Entergy has requested accounts to be deleted from my credit files.

Business

Response:

I am unable to locate an account in Louisiana for [redacted]. She would need to provide more details, such as the Entergy account numbers for the accounts she states have been reported to the credit agencies.

Review: This complaint is directed at the ASAP program within Entergy, so please forward to them if needed.Im really disappointed with your service regarding the transaction on this property. Never once was it explained to mevia paperwork or by the woman I spoke to, Jackiethat the paperwork with ASAP must be filled out PRIOR to the tenant leaving the property. The only mention of it in the form says the following: In the event that a residents services are disconnected due to NON-PAYMENT, the power will remain inactive until Entergy is notified.The tenant for the property above was in good standing when they moved out, ergo I filled the form and sent it in a few days after vacancy, on 9/2/15 (the property was entered into ASAP on 9/16/15). Now, due to ASAPs lack of adequate communication, I now have no way to test the new oven that was installed in the unit. Also, all work before the next tenant enters will have to be done WITHOUT A/Con a third-story unit.If ASAP would stand up this once, admit their communication was faulty on this, and get the power turned on in the current accounts name, I would refrain from filling the complaint. But I got no such luck on my phone call to Jackie, so Im going to file a complaint with the Revdex.com. Thanks.Desired Settlement: Turn the power on.

Business

Response:

Tell us why here...just a note that an attempt was made to discuss complaint, customer not available, awaiting feedback. Will follow up...

Review: After Entergy restored our power, the plastic dome of our ptz camera on our roof was removed and not replaced back on and damaging the plastic dome cover. The camera is exposed to high moisture and was caused damage.Desired Settlement: Want replacement of the cover.

Business

Response:

[redacted] was contacted and advised that claim request #101754729 was initiated on his behalf to seek reimbursement and/or replacement cost for the loss of his camera cover. Further he was encouraged to contact the company first when making inquiries regarding any/all issues concerning his service and/or any related Entergy issues. His claim will be addressed as per our claims process and there was no committment made regarding his claim. We consider his complaint to the Revdex.com to be closed as a claim seeking reimbursement for loss will be determined by Entergy and their claims department.

Consumer

Response:

Call back is promised as heard.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Power not restored in a reasonable amount of time causing monetary loss.

The power to my entire apartment building was out first thing in the morning. (7am by the time I noticed it.) The power was restored to other buildings in the complex, but not mine. I am paying $930 a month for this apartment. It got so hot, I was lightheaded and had to find another place for me and my two children to sleep. I lost all my groceries in the refrigerator, and I am paying for Internet I cannot access. Every time I called they gave an estimated time and kept extending it all day. Customer service just disconnected my call when I complained about all the money I was losing and their pitiful service, but if you were in heat all day you'd be very UPSET too.Desired Settlement: They need better service and should understand how being in the heat all day, being displaced from your home even for one day, and losing all your groceries can be extremely stressful and upsetting. I don't have money like that to throw away especially with two kids. If power can be restored to the rest of the building, MINE should be restored by now as well. They need to be better prepared to handle outages.

Business

Response:

Good Evening Mr./Mrs. Handler,

Below is the follow-up to Mrs. [redacted]'s Complaint.

Please feel free to call me at ###-###-#### should you have any questions.

Date Filed: 7/16/2014

Sal:

First Name: [redacted]

Middle Name:

Last Name: [redacted]

Suffix:

Address: [redacted]

UNITED STATES

Daytime Phone: 5[redacted]

Evening Phone:

Fax:

Email: [redacted]

Business Information

Business ID: [redacted]6

Name: Entergy-New Orleans

Address: 1600 Perdido Street, Bldg. 505

City: New Orleans

State/County: LA

Zip/Postal Code: 70112

Business Phone Number:

Power not restored in a reasonable amount of time causing monetary loss. The power to my entire apartment building was out first thing in the morning. (7am by the time I noticed it.) The power was restored to other buildings in the complex, but not mine. I am paying $930 a month for this apartment. It got so hot, I was lightheaded and had to find another place for me and my two children to sleep. I lost all my groceries in the refrigerator, and I am paying for Internet I cannot access. Every time I called they gave an estimated time and kept extending it all day. Customer service just disconnected my call when I complained about all the money I was losing and their pitiful service, but if you were in heat all day you'd be very UPSET too.

Desired Settlement

They need better service and should understand how being in the heat all day, being displaced from your home even for one day, and losing all your groceries can be extremely stressful and upsetting. I don't have money like that to throw away especially with two kids. If power can be restored to the rest of the building, MINE should be restored by now as well. They need to be better prepared to handle outages.

Desired Settlement: Other (requires explanation)

07/23/2014 18:58:18 [redacted] ([redacted]) Phone [redacted] 0000

CONTACTED MRS. [redacted] TO DISCUSS HER EXTENDED OUTAGE. SHE ADVISED IT HAD BEEN RESOLVED. I CONFIRMED THAT THE ENTIRE APT COMPLEX WAS OUT OF POWER. SHE SAID THAT IT WAS, BUT HER BUILDING WAS THE LAST TO HAVE POWER RESTORED AND IT TOOK TWO DAYS. I ASKED IF SHE HAD SPOKEN WITH HER APT COMPLEX. SHE SAID SHE DID; HOWEVER, THEY BLAME ENTERGY AND WE ARE BLAIMING THE APARTMENT COMPLEX. I TRIED TO EXPLAIN, BUT BEFORE I COMPLETED MY FIRST SENTENCE, MRS. [redacted] ADVISED THAT SHE HAD TO SPEND $200.00 ON FOOD, THANKED MR FOR CALLING, AND DISCONNECTED THE CALL. I NEVER HAD THE OPPORTUNITY TO EXPLAIN WHAT OUR SERVICEMAN FOUND, "CUSTOMER HAD ONE OF THEIR UNDERGROUND DIP FUSES BLOW, WHIHC BLEW OUR LATERAL FUSE. WE REFURED OURS AND ADVISED APARTMENT COMPLEX...[redacted]/L[redacted]/8-551-5051

07/24/2014 16:33:49 [redacted] ([redacted]) Phone BATONROUGE 0000

CONFIRMED WITH DOC, THE OUTAGE FOR THE APARTMENT COMPLEX LASTED APPROXIMATELY TWO HOURS. IT IS POSSIBLE THAT MRS. [redacted] HAD A BREAKER ISSUE. I AM NOT SURE SHE DID NOT ALLOW ME TO ASK ANY QUESTIONS. PROVIDED RESPONSE TO Revdex.com...[redacted]/8-551-5051

Review: I moved from my residence at [redacted] to [redacted]. This moved me into another electric company as Entergy does not provide service to this area. I contacted Entergy to discontinue my service in June of 2014. I recieved a bill in July of 2014 and contacted Entergy who informed me that I would receive a credit due to my deposit. I received a collection notice several weeks ago stating that I owed $135.05 to Entergy and I had been placed with a collection agency. In reviewing information with the Secretary of State while looking for a missing 401K, I was informed that I had a check from Entergy for the amount of over $130 dollars and that I needed to send them my personal information to get this money. Entergy can send me a bill and to a collection agency BUT they cannot find me to send me the money which they say I OWE THEM?? This has lowered by credit score by 40 points and I want this rectified ASAP. I am currently on hold with them and listening to this awful music as someone tries to figure out what happened. How many other people has this happened to? I would not have known they mailed a check to the lost money account if I had not been looking for that 401K information from Katrina. I was informed by a lady named Melissa in the Jackson, MS call center that she did not have a supervisor and cannot help me with out the deposited money information as they cannot find that the check has been deposited. Sad. REALLY SAD.Desired Settlement: I want the money they sent to the Secretary of State put where it was suppose to go as a credit to my account and ALSO I want my name cleared off of the collections and from the reporting agencies.

Business

Response:

The customer has been contacted and the matter is being resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11096054, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was not provide with a response other than the statement that Entergy has been notified.

Regards,

Business

Response:

The previous reply was explaining the situation not providing a resolution. I called the customer leaving my direct phone number and will explain Entergy made several attempts to make the customer aware of the refund check in 2010, however the correct mailing address was not provided and after 1 year the check is turned over to the state as required by law.

Entergy mailed the final bill as well as internal collection letters to the address provided to collect the debt in 2014 prior to the debt being turned over to a collection agency. The customer did not inquire about the final bill or the collection letters upon receipt.

In conclusion and as a courtesy, we will reverse the monies owed and remove the derogatory because at one point in our process it should have been identified that the customer had an active account and the refund check should have been applied; even though these are 2 separate issues that occurred within a 2 year period while the customer still had active service. The customer can still go through the process and retrieve the escheated money from the state.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have never received a phone call from Entergy regarding this issue. I transferred services from one residence to another in 2010 and my address was well known to Entergy as I continued with them for my electric. I moved out of the area in 2014 and the State Treasury department verified that this check was sent to them in 2014 for that deposit. I will be satisfied with the reversal and removal of the derogatory remark on my credit report AND removing me from the collection company who is hounding me for money and threatening me with legal action.

I have reviewed the response made by the business in reference to complaint ID 11096054, and find the end result of the resolution is acceptable.

Review: I am a property manager for French Quarter Realty in New Orleans, LA. We manage a property at 1233 Decatur St. Unit 8 that we have attempted to get power turned on in several times. We first started Friday, and the technicians saw that the gate was locked and left without any action. We then spoke to them Monday, where they were then given both my office number and my cell number, so they could call me to meet them there; I also left a note on the gate asking them to call me when arriving. I received no call. I contacted an agent, who told me that the technicians are not required to call anyone, but are given numbers to contact someone about being let onto the property.Though this is seemingly obvious, as a property manager, I cannot wait all day waiting at one property to let Entergy technicians in, nor can I leave the gate to a multi-unit condo building in the French Quarter open. Furthermore, I'm not sure I understand why this is such a problem. We've never had this issue before.Desired Settlement: I want them to switch the power on! I can leave a key for them with our receptionist, or I can meet them there when they call me. Whatever works.

Business

Response:

The customer issue has been resolved. Service was connected ton 04/09/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To whom it may concern, In January 2013 my husband and I had sader power solar pannel system installed on our home to conserve energy usage and reduce or out of pocket cost in Jan 2012 my power usage was 2096 khw 33 day charge cost was $168.24,In Jan 2013 my power usage was 2138 kwh 31 days charge cost was $195.81 with the solar pannels install not much differance,lets fast forward to my present billing In July 2012 my power usage was 3178 kwh 34 days charge cost was $279.47 without the solar pannels,lets look at the bill I paid on sept 9,2013 solar pannels installed and working current meter reading was sent to me as an estimate followed by my husband requesting a meter reading ,upon service tech not reading the meter properly entergy staff stated that the estimate billing and reading was the same my charges were for 3139 kwh used the charge was $334.43 with balance due from there mistake of $19.95 from the previous bill, We always pay our bill in full whatever is mailed out ,now at this present time we have a bill that is due on oct 1 2013 for $513.99 Its only my wife and myself living in a single family home I work 16 hour days 6 days a week she workes 5 days at 8 hours AC/TV COMPUTERS child out of town in college can someone please have a knowledgeable person from entergy explain how we are absorbing part of our energy use by installing solar pannel but the cost continue to rise this is the same property we have lived in for the past 17 years we have never used this ammout of power even we our children were younger they are grown and has moved out someone please helpDesired Settlement: Iam requesting that the history of my power usage be check by an entergy rep who can see that my bills are being inflated by the company and that this 3bedroom kitchen/living rm 1300sq foot has never used this amount of power.

Business

Response:

Entergy customer [redacted] consumption history has been reviewed prior to and following the installation of solar panels and a Net Meter at their service location. For 2012, customer's consumption from January when the Net Meter was installed to present is 15414 kilowatt hours of electrictiy. From January to September of 2012, prior to installing a Net Meter customers total consumption was 19586 kilowatt hours of consumption. The customer's savings for 2013 following the installation of solar panels and net meter is 4172 kilowatt hours of consumption less than the previous year's billing period, 2012.

The 9 month average for 2013 from Jan to Sept is 1712 kwh usage per month. The 9 month avg for 2012 from Jan to Sept of 2012 is 2176 kwh usage per month. The customer is saving a monthly average of 464 kilowatt hours of electrical consumption.

The customer's billing shows a significant reduction in consumption which is notable during the hot summer months. Entergy concludes that the customer's metering and billing for registered consumption and solar panel production is accurate and correct.

Review: I called Entergy and asked them to transfer service to our new address. I requested service be stopped at our old address on the 23rd of June. A few days after having moved to our new address I logged into my Entergy account and was and was shocked to see that my bill for the month of July for a place that I had requested service to be stopped was 3 times higher than the usual monthly level bill.When I looked at the billing details there were 3 different figures listed for the month of June. 6/7/2015 = $582 6/16/2015 = $613 6/22/2015 = $99.88I had already paid $58 and that wasn't the contention but didn't understand why I was being billed $61 & $99.88 all for the same month.I called customer service who wasn't able to explain why there were 2 additional charges for the month of June that were beyond my average level billing amount of approx $55. Her only response was to wait for the July bill and call back if there were any issues.The July bill was just as confusing as they transferred the $61 and $99.88 ($160.88) from the old address i.e. old account and rolled it over into the new address and new account. Once again a call to customer service provided no answers. I still don't know why I am being asked to pay $160, when for a whole year on level billing I paid an average of $55.Desired Settlement: An explanation of how level billing works or why moving from one address to another affects the average monthly rate.

Business

Response:

Tried calling customer on 8/18/15 and again today, 8/27 at number provided left a message explaining the three (3) balances on the final bill as follows: $61 for service date from 5/14 - 6/12/15 bill was due 7/9/15; the final bill amount of $29.39 for service from 6/12/15 - 6/23/15 and $70.49 accumulated difference over the 12 months customer paticipated set up on the level billing program; for a total of $160.88. When an account is closed all balances becomes due however when service is transfered the account is set up on the level billing program and the balance accumulated is moved from the account due balance back to the accumulated difference. I also left a message for the customer to return my call if needed.

Review: Dear Sir:

I spoke to a representative about the above account and informed them that the above account was not my account. I do not have a past due balance with Enterrgy. The representative informed me when 1 gave him my Social Security Number that the account was not my account and that he could not discuss the account any further. My name is [redacted], Sr. and perhaps the account is for my son [redacted], Jr. He does not reside at this address and l would appreciate if you would not send any correspondence to my address for my son if it is not for me. I do not wish to have any negative item in my credit bureau ?le.

Review: On October 15th at 5:08 central time, I paid $300 to Entergy through Bill Matrix, the phone bill payment service (###-###-####). You are required to enter a personal identification code and account number. The payment was accepted and deducted from my bank account, with confirmation code [redacted].My electricity was disconnected at about 11:00 am on November 2 for nonpayment. In discussion with Entergy and Bill Matrix that morning, I discovered that I had erroneously used my previous account # (as I had recently moved). Entergy had registered no payment since September. I gave them the confirmation code for the Bill Matrix payment. They told me it may be several days before the payment was recovered and my Energy was restored. Because I have a renter, I paid the $400 then due, plus $50 to be safe, to have electricity restored that day. I later called to see if I might have my previous (Bill Matrix) payment refunded, as I have just had solar installed and should have minimal balance or even credit monthly with Entergy. I was told that the Bill Matrix would remain in my account as a credit, but that an additional $150 in deposit was deducted from my account as "deposit", plus an additional $40 reconnect fee. While I understand and take full responsibility for entering my previous account number for payment, the payment was accepted by Entergy without assignment to any account (despite still being specifically attached to my name) and they are now holding that payment ($300) and charging an additional $190. If they were able to accept and deduct from my bank the $300 on October 15th with my previous account information, I don't believe I can rightly be charged the $400 ($450) again to have service restored, plus $190 in reconnect charges. I am requesting a refund of the initial payment of $300, and that the reconnect fees be dropped.Thank you for your time.Sincerely,[redacted]Desired Settlement: Refund of $300Dismissal of all reconnect fees/security deposit charges

Business

Response:

[redacted] made a $300 payment on 10/15/15 using one of her old account numbers, the payment was transferred to her account active account on 11/2/15. The fees have been removed from the account. I have also called and left a message explaining this to Ms Kelly asking that she give me a call should she have any more questions or concerns.

Review: I have had to call Entergy 4 times in the past month to have someone come out and address a gas outage. The second visit, the repair man told me that the street I lived on underwent an update of gas lines, but that my house fell within the two blocks that did not receive the update. I was told the problem was that my gas lines were filling up with water from underground. He said he was going to place a work order for someone to come out and do a permanent fix "rebury the headers and lines." He said to expect a note on the door with a number I could call to have them come out and do the work, since they could not come while I was not at home. I called later that week when I came home to a cold house with no gas and could not use my stove or oven to follow up, and was told no such work order was placed. Another repair man came out and repaired the lines again. Today, it is 30 degrees outside and when I come home from work my house was 52 degrees. I have no gas pressure and I am waiting on yet another repair man to come fix my lines, with what I imagine will be another short term fix. The customer service representatives and the repair men have all been very polite and helpful at the time of service, but I am incredibly disappointed that this keeps happening.Desired Settlement: I would like for a permanent fix to be done so that I don't have to call Entergy once a week at 5:30 pm when I get home from work to discover that my heat is out again and that I cannot use my stove/oven.

Business

Response:

Ms [redacted] was contacted and the issue of inconsistent gas service was dicussed. This was a result of gas construction work that was being conducted in the surrounding neighborhood. Her gas meter was upgraded and for the last three weeks she has had uninterupted service. Her specific location will be included in the rebuild project and the work should be completed over the next few weeks. A follow-up call was made to Ms [redacted] and she was quite satisfied with both the response and the service. As a result of that conversation we consider this matter to be resolved.

Review: I paid my electric bill in full by credit card 2 days in advance. The system requires more time before the automatic payment was taken out of my bank account. Therefore, my bill was paid twice. I asked for a refund for one of the payments and was told a check would be sent in 7-10 days. Before the check arrived a representative told me that the reimbursement would have to go through a third party processor that charged the credit card. That charge was reversed and I was reimbursed so the account is up to date. Nine days later a second charge was made to my bank account in the sum of $71.61. I was not aware that this occurred and the bank returned it three times, then finally paid it with a $35 overdraft charge. Entergy explained that even though I paid twice, was reimbursed to my credit card and the balance stands at paid in full, they view any return as an outstanding charge and process the next months payment early. So I was charged the $71.61 3 weeks in advance to cover this return policy. I have had several calls with customer service, supervisors and the third party billing firm the processed my refund. I followed all of their instructions and at no point was told that this was listed as an outstanding balance due to a return. Entergy has said that this is how their system works and that it is a customer mistake. The only mistake I made was paying early but not early enough. They have refused to compensate me for the $35 overdraft bank fee and say that they may even charge me an additional $40 for the return of funds. An explanation that this is the way they handle things and that it is a customer mistake is insufficient since there is no lapse in payment or outstanding balance.Desired Settlement: I would like a refund of $35 for the overdraft on my bank account due to processing an "outstanding balance" on my fully paid electric bill. Also I would require a refund if Entergy applies a return fee.

Business

Response:

Tell us why here...

Several attempts were made to contact Mr [redacted] relative to his complaint. Finally we were able to reach him and the discussion ensued. The customer was advised that all Entergy charges related to his complaint were removed and that there would be no repercussions. He posed the question of bank fees of which the offer was made to open a claim for reimbursement of bank fees. At the end of the discussion he opted not to pursue the issue or reimbursement any further. We consider this issued to be resolved and closed to the customers satisfaction.

Entergy New Orleans Inc

Review: Entergy is reporting a past due balance on my credit from 2010. I did not have an Entergy account in 2010. The last time I had an Entergy account was in 2008, which was paid. I disputed the information, and it came back confirmed. After it was confirmed through the credit reporting agencies, I called Entergy, who could provide NO information to me other than I owed the amount. They could not tell me the address, the date of last payment, the date the account became delinquent, nothing. They have no statements or anything. So how did they confirm this with the credit reporting agencies? I respectfully requested them to delete the account from my trade lines but they refused, and just keep confirming the account with the credit agencies. Also, on my credit report Entergy is reporting that the account was opened in 2010, but last payment was made in 2009. That is not even possible.Desired Settlement: Entergy trade line deleted from all three credit bureau reports.

Business

Response:

Good Afternoon,

I have spoken with Mrs. [redacted]. I have sent her a sceen shot of her most recent account activity. On tomorrow, I hope to be able to provide her with an actual bill copy of her final bill and subsequent other bills. Mrs. [redacted] has both my email and direct phone number should she need any additional assistance.

Thanks,

[redacted] L. [redacted]

Review: I'm writing this letter to ya all because entergy took it upon themselves to apply a 763 dollars and 56 cents deposit to my entergy bill with out letting me know and I called entergy today December 2nd to solve this issue and they could not help me because they said that they receive that someones falled bankruptcy and they are applying my husband soon to be ex husband bill that he use to have in his name and he filled that in his bankruptcy...Entergy apply that to my bill when he had his entergy bill in his name at 175 wilson street my information was not on his account in any way shape or form was my informatin was not on his energy bill so energy took it upon themselves to apply his remaining balance on my energy bill that is in my name not his and has nothing to do with him so energy had no right to apply that balance to be ex husband have nothing to do with my energy bill at [redacted] and there is no reason why they should took it upon themselves to apply a $763.56 never received they told me that I needed to check with my local post they said that they sent me a letter which I told him I never received they told me that I needed to check with my local post office and I explained to the guy that I move to belle chase december sixth of 1996 we have been having the same post lady that delivers I'll mail after her route she checks and make sure that she has no mail that she has missed and if she she goes back and she make sure she puts it in the people's mailbox so I asked to put in a request to send me another letter stating that I never recived this letter they caim I recived it... also he told me that I could pay 300 and $80 and $0.63 but that would be including some of that deposit that they added to my bill and I told him I wasn't paying for anything and that I was contacting my lawyer and I was also reporting them to the Revdex.com and when his sand with them adding that deposit to my account my account for energy now is nine hun no help situations that they help people with

Product_Or_Service: Energy account

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the 700 and sixty three dollars and 56 cents off of my bill because it has nothing to do with me with my energy account with them it has to do with [redacted]

Business

Response:

Customer contacted on March 13th, her account was reviewed with her, explained deposit charges to customer, customer requested an arrangement. Customer will pay $150.00 toward $563 balance and then a 6 month installment plan with be given. Customer will call back once payment of 150.00 is made, in the meantime her account is protected from disconnect

Review: I have had an ongoing dispute over a charge on my bank account. I didn't have service with Entergy until August 29, 2014. I have a copy of my bank account emailed to me nightly. On August 22, 2014 I noticed a charge of $340.00 made payable to Entergy. I called at this time to question the charge since I didn't even have service at that time. The person I spoke with wasn't helpful at all. She told me it was probably the deposit. I informed her that the deposit was supposed to be $290.00 and was supposed to be billed on the first billing cycle. When I received my first bill the deposit was on there for $290.00. I called them again to dispute the charge of $340.00. They told me to fax my bank statement to them showing the charge so they could investigate. I paid the full amount of $472.00 which included $290.00 for the deposit. About a week after sending in my statement I called them again. They told me they didn't receive my fax. I faxed in my bank statement a second time with the verification report from the first fax. About a week after that they left a message saying I would have to take it up with the bank. I disputed the charge with the bank. They concluded it was a customer service issue and referred me back to them. I called them back again and asked for a supervisor. Leslie with the last name that starts with y was put on the phone. She said I didn't make a payment of $340.00. I asked her if she saw the copy of my bank statement. She replied yes. She told me there was no one above her that I could talk to about this issue. I immediately called back and found out she was a team leader and not a supervisor. To make a long story short, I have faxed in my bank statement 3 times and have called numerous times. They have had many chances to correct this problem but refuse to. They have no record of the money or what happened to it. That is not my problem. They took money from my account for no reason and need to give it back. That's the right thing to do. I am requesting my $340.00 be returned.Desired Settlement: I will consider this matter settled when I receive my $340.00 returned that was wrongfully taken from my account and an apology that I had to waste so much of my energy on this matter.

Business

Response:

Entergy Texas Inc. (ETI) Customer Service Specialist (CSS) left her direct phone number on the customer's voicemail November 20, 2014, and requested a callback to explain the unauthorized draft process. The CSS investigation revealed the $340 payment in question has not been credited to the customer's ETI account, but to another ETI customer’s account. If this $340 payment is an unauthorized draft or payment, the customer should notify her banking institution immediately. The customer's bank will start the process to refund the customer's $340.00. They will notify ETI and retract the $340.00 unauthorized payment. The customer should then file a police report. When ETI receives the subpoena, all information regarding the unauthorized draft, including the ETI customer receiving this unauthorized $340 payment, will be relinquished to the authorities. Ms. [redacted] has indicated that she did not want to follow this process.

Review: My son and I have lived in this placed for almost a year now. I have never had an entergy bill that was higher then 200 dollars.He attends elemetary school and I work daily. By that being said we are almost never home. I received my bill for December which was a little over 500 dollars which I set up a payment plan to pay that. Then here comes Jan. bill for another 500 dollars totaling 1.018.78. Where am I suppose to get that kind of money from. I am a single parent and I am struggling as it is. There is no way possible that this is legit. I called entergy and they said it would be investigated.Last month I had to fill out a form with the numbers that was on my meter and send it back. I called again to see what was going on, someone then told me it was accurate(which can't be possible)so I didn't argue, I just made payment plans. Then I receieved another bill for almost the same amount. How can 2 people( a child who is 5 and a mother) use that much entergy in one months time. Normally, I woudn't complain but this is really much for me. I can't afford to pay this and I can't afford my lights to get turned off. I just don't know what else I should do. I want to just start a new policy but I can't afford that either.Desired Settlement: I would like someone to come and read the meter.I would like at least a little more time to pay this. I would also like an installment plan, therefore I can still pay my bill but with time without getting my power turned off.

Business

Response:

Dear [redacted]

Review: Charged fees and credit ran without my consent, knowledge or authorization.

June 5th 2015 I moved from Hickory Creek Apartments ([redacted] less than a mile down the road to [redacted] (current address). When we moved here I tried transferring service online but it kept saying the apartment # was invalid. When I called entergy I was told I had to find out who lived here before me, as if that's possible or necessary. Now today I received my bill with $160 worth of charges. 1)no one ever came out because they told me to go outside to read the meter 2)we never started NEW service we simply asked to transfer the services from one apartment to the next. Today I spoke to the manager MELISSA who said shes located in Jackson Mississippi and she was extremely rude and did not help at all. All I want is for these charges to be removed. Ive never been late making my payments and I don't understand why im being charged fees and why MELISSA claims my credit was ran when I never even knew about that.Desired Settlement: Removal from the bill of the $150 deposit and $10 connect fee.

Business

Response:

Customer contacted he stated the matter has already been resolved. exe/cgray