Entergy-New Orleans

Review: One of Entergy's power lines snapped in a light breeze and caught fire. It burned down into our meter box. The technician came to "fix it" but never bothered to look at our meter box nor give me instructions on that I would need to do so although I repeatedly asked him if there was anything else I needed to do.Months later I find out that the wires into our meter box melted and our house could have caught fire at any moment for the past 6 months.Thanks Entergy.Desired Settlement: I want them to admit their mistake and fix it.And I want New Orleans to get a power company option that maintains its power lines so more people's lives and property are not at risk.

Business

Response:

Ms. [redacted] was contacted on May 19th and a discussion ensued that resulted in an unchanged position. She stated it was a waste of her time but she was advised/acknowledged that an appeal has been opened to take a second look at her claim request. The appeal is still pending.

Entergy new Orleans Inc.

Review: I was about to be disconnected for payment not received when I my social security posted on the third of this month. I called Bill Matrix and made my payment, hung and went to pay water bill, which was due for disconnect also. Payment came back declined, called the card, it had a balance that I didnt agree with. I listened to transactions and Bill Matrix processed my payment twice. I called entergy, I feel like they should of compensated me this is a company they use and now I dont feel compfortable making payments through them and I am on a fixed income. Well Entergy said call Bill Matrix and I did. Bill Matrix was ugly and acted like it was my fault and my problem..At first she was like ok it take three days to reverse and call the number on the back of your card. I said and tell them what I need my money to pay my bills. She put me on hold and never came back, I hung up and called back talk to man and he give me more details but rude. They faxed something to direct express and told them they will not be honoring the payment it wasnt authorized..But ok what about my water bill, I dont have three days...Well my water is off and I am upset..called Entergy got the run around. If I dont pay I get disconnected, if they make a mistake its ok, you have to shut up and take it..not me I need my money....Desired Settlement: I feel like Entergy should compensate me on my next month bill and give me extensions whenever I need it..

Business

Response:

I HAVE REVIEWED THIS ENTERGY ACCOUNT AND FOUND THAT ONLY ONE PAYMENT WAS RECEIVED ON 11/3/14 FOR $254. THIS WAS THE CORRECT AMOUNT TO PAY IN ORDER TO AVOID DISCONNECTION. IF CUSTOMER INADVERTENTLY MADE TWO PAYMENTS THROUGH BILL MATRIX, SHE WOULD NEED TO CONTACT THEM IN ORDER TO HAVE IT RESOLVED. FROM HER COMMENTS, IT APPEARS THAT IS WHAT SHE DID. THERE WAS NO ERROR MADE BY ENTERGY.

Review: Entergy charged me normally for the months of October, November, and December 2013. I paid all of the months on time and in full. They were charging me for both an upper and lower apartment. All of which I was paying. In December, I brought to their attention that there were two units for one home, and they came out to consolidate the two. On 1/7/14, they decided to recharge me for those months at higher rates. They have since deleted the original bills and usage reports for October, November, and December 2013--the ones that I originally paid. They are now asking me to pay 223.24 to make up for what they say are their "faulty meters". As it was their meter error on a closed bill, it does not seem to be my responsibility to compensate them.Desired Settlement: I would like to be compensated the 223.24 that I paid (to avoid late fees), but that was wrongfully added to my account for previously closed bills.

Business

Response:

Dear Revdex.com

The complaint does not reference an account number nor a good contact number for Ms. [redacted]. In addition the Entergy customer care system does not reflect any account at the location or any location under the referenced name. Please request the complainant provide additional information for review I. e. account number and account holder information coupled with a good contact phone number.

Review: It is a billing in.

I contact entergy about my bill. Why the linked someone else account to my. My bill is 704. They took someone else bill that was 420. And pit it on my bill. I take to a supervisor and he said their is nothing they can do. I am a single mother of 3 and seem he didn't care. I should not be responsible for someone else bill. It is 2 different people and 2 different accounts. They said if I don't have it paid by this date me and my kids want have power. I am looking for a job right now. My husband left the day after new years drain the bank account and left me with nothing. I have a 4 month baby I an trying support and a 6 and 9 year old. I feel that the person that the account is under should be responsible for his bill not me.Desired Settlement: I expect them to remove the 420 and bill it to him.

Business

Response:

I have advised Mrs. [redacted] of the following -

I EXPLAINED TO MRS. [redacted] THE REASON WHY ALL MONIES ARE BEING TRANSFERRED FROM C/A #[redacted] TO HER ACCOUNT IS BECAUSE SHE LIVED AT THE LOCATION WITH MR. [redacted] EVEN IF SHE ONLY MOVED INTO THE LOCATION IN 10/2015. I ALSO ADVISED THE REASON WHY NEED A PAYMENT ON THE ACCOUNT IS BECAUSE THE LAST "GOOD" PAYMENT WAS RECEIVED ON 12/03/15. I ADVISED MRS. [redacted] THAT IF SHE COULD PAY $578.94 BUY TUEDAY, 03/22/16, I WILL SET UP A PAYMENT ON THE BALANCE. I PROVIDED [redacted] (RELATIVE/FRIEND SPEAKING IN THE BACKGROUND) WITH MY NAME AND DIRECT NUMBER. I ALSO ADVISED MRS. [redacted] THAT THE FINAL BILL BALANCE OF $138.49. WAS BEING TRANSFERRED AS WELL...[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11146055, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: On June 19, 2014 I called Entergy at 1[redacted]9 to move my electricity services from 3[redacted] Lake Charles, LA. 70615 to 1[redacted] Lake Charles, LA. 70601. The service at [redacted] was turned off on Monday June 30, 2014 and on that same day service was turned on at 1[redacted] Lake Charles, LA. 70601. On Friday August 1, 2014 I received a letter in the mail stating that technicians have detected unauthorized use of Electric service location. The charges are Fraud deposit $201.00 Investigation charges of $14.89. I have never touched either electric equipment or anything involved all I did was call and move my services to my new location. I do not think it is fair to the customer to be accused of something that I did not do. I think the company should be held liable for everything because I followed guidelines that I was suppose to do because I was moving. And I have a 5year old daughter that has Asthma who needs a nebulizer to help her breathe and they told me that the service at the new address was going to be on in the morning I had to call five times and they did not come out until the hours of 3pm-4pm and that is not what I was told and now they pull this. This behavior should not be allowed something need to be done regarding this matter immediately. Please Help MeDesired Settlement: I think that I should not have to pay for those expenses because I did not do anything to acquire those charges and for all of this headache they cause they should take care all expenses that would be the least they can do.

Business

Response:

This case was investigated on 8/7/14. Customer provided lease showing her move in date of 6/30/14. On 8/19/14 the charges were removed from her account. Agent discussed this resolution with the customer.

Review: On June 16 at 11:46 AM I confirmed with [redacted] my service was to be transferred back to my name from my friend [redacted] ([redacted]). My old account was [redacted] and you can confirm we transferred the service from me to her and this was just a return of service. Thank God a wonderful man, [redacted], came to my door and knocked and said he was there to TURN OFF ALL THE UTILITES AT MY ADDRESS - BOTH ADDRESSES! Given the age of my home what would have happened to me if they made this error? I believe I would have had to bring my electricity and gas up to code which would have cost a fortune. I spoke to [redacted] at Entergy and established account #[redacted].Desired Settlement: I want to know what happened to my order and how it got changed.I want to know what would have happened to me service if they had turned off my utilities through no fault of mine? Would I have had to bring my property up to code and would Entergy have paid for this or would I have been expected to pay for their screw up?I am old and do not need this stress. How could so much happen with just a transfer of service? I want answers to the above and feel this is fair

Business

Response:

Customer contacted and informed that order was cancelled in error, an apology was given for mistake. Her main concern was that she assumed that she would need a permit if the service was turned off and then she would have to bring her service up to code. Informed customer that the service has to be off for more than 6 months before permits are needed. If the service was turned off error we would have sent an emergency service order to have the service turned on immediately. Customer accepted apology. .

Customer Service Specialist

Review: I recently moved and started service at my new address. When I signed up for service, it asked me if I would like to do "level billing", which, from my understanding, was to have approximately the same bill year-round in order to keep my bill lower in the months it was highly used and to keep it slightly higher in the months it was rarely used. When I agreed to this "level billing" it notified me that it may take up to 2 billing cycles to start. I assumed it would help me budget my expenses and in the long run save me a little money when it is most needed. When I got my bill I was shocked to see that the meter read $40 and my deposit was $150 but they immediately started charging me the level billing price of $147 ($100 more than my usage) even though my service had only been connected for 11 days! I assumed this had to be an oversight of the billing department so I emailed Entergy where I was informed it had not been an oversight and I was charged a full month due to my choice for level billing. I then called, hoping to get a fair resolution. A representative by the name of [redacted] told me that the deposit was factored into the level billing and that was why the bill was $100 more. That did not make sense to me because a deposit is a one time charge that should not effect the outcome of my usage. I asked to speak with a manager, whom never called me, so I emailed them again. I explained what [redacted] told me and was then told that the deposit had nothing to do with the level billing and there was nothing that could be done because I chose to sign up for level billing. It is not fair to charge for a full months bill when my service was only connected for 11 days. It is not fair the Entergy has a monopoly on electrical services in my area and chooses to charge the most money possible knowing that it is not fair. I thought Entergy was out to provide a service, not try to get away with scandalous billing and excuses.Desired Settlement: I want my bill to reflect the 11 days that it was used, not a full months bill. It is not fair of them to charge me a deposit and a full months bill when I only had service for 11 days.

Business

Response:

Contacted Mr. [redacted] has been contacted regarding his complaint, however he had to cut the conversation short Mr. [redacted] was at work and had to go. I will call the customer back later to resolve his complaint.

Thanks,

Review: I had to cancel my service due to entergy not being in my new city. I received an outrageous bill for cancelling my account.Desired Settlement: I would like the 304$ of levelizing undercharging to be adjusted. I normally pay 170-180$ for my monthly bill. I was not even at this house for two weeks of the month and I am being charged 477$. I am being told that it is because I was undercharged for the months prior. Therefore levelized billing does not exist if you are just going to be billed for the overages anyway when you cancel your account

Business

Response:

The customer has been contacted. The customer was requesting an adjustment to her final bill due to an Cumulative Balance from the level bill program. The customer was informed that the Cumulative Balance is the running total of the difference between her actual electricity charges and what she paid using the average monthly billed amounts and if there is a balance owed it will true-up when the service is terminated. There is no credit to give, the charges are a result of the actuial usage from previous month's history.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

Review: I have called Entergy NUMEROUS times in regards to my bill being much, much higher than I've ever paid before being a single person living alone. I've disputed my bills because I knew there was no way it should be as high as it was. Upon contacting Entergy upwards of 3 times re this issue, waiting for my meter to be re-read etc, today I was informed that my meter was being read wrong, as I suspected something was definitely wrong with my bill. Last week I called and filed complaints with entergy about several previous billing cycles because I knew they were not right. So today come and my bill that was previously mailed to me that was $183.76 is now $67.47 on top of that the current bill is $67.86....both of my new bills combined are still pushing $100 less than one incorrect bill. I was told the meter was not read correctly and that the previous billing to the $186 (being $206) was indeed correct. That is not correct and I explained to entergy that if my meter is being read wrong they need to go back and adjust the overpay for the other months I filed complaints for on several separate occasions. I was told they would not refund me the money I had overpaid previously even though this has been an ongoing issue with Entergy. They are now claiming I never disputed any charges. Obviously I have. All I want is to be billed fairly and my bills that I've paid in full be adjusted for their monetary errors. They have so far been unwilling to help me with these matters.Desired Settlement: I would like my previous bills to be re-evaluated and an adjustment credited to my account for consistent overpayment because my meter was not being read correctly. At the Very Very least they need to re-evaluate my Feb bill because I did file a complaint and dispute that even though I feel like all my bills from Sept on have been arbitrarily high and clearly, now have no merit because they were based on errors not of my doing.

Business

Response:

I spoke with Mrs. [redacted] on Monday evening from 5:30 until approximately 7:15. Our conversation ended on a great note. Mrs. [redacted] will take a reading on Wednesday, 05/07/14 whem she goes out of town and she will take another one when she returns. Mrs. [redacted] will give me a call. Mrs. [redacted] and I are going to monitor her account over the next few months. As soon as she thinks the Meter Reader may have read her meter incorrectly, she is going to give me a call.

Review: $150 charged to account for a deposit

I paid my bill on july 19 2013 online. I recieved a conformation number and the balance on the account was posted showing a payment. days go by and I arrive home one day to find that my power was shut off. customer service explained to me that the account number that was entered was incorrect. im assuming I made a typo but have no way of knowing that was the problem. as soon as I was made aware of the problem, of course, I paid the bill. my issue is that instead of any attempt to contact me about the issue, my power was shut off and $150 will be added to my next bill. this is completely unfair as ive never had this come close to happening before. im also not a new account.Desired Settlement: I would like the $150.00 to be waived.

Business

Response:

RE: Customer Complaint ID # [redacted]

Entergy has reviewed the complaint submitted by the customer regarding the deposit requirement of this customer due to cut off for non-pay.

A deposit of $150.00 is standard for Entergy Louisiana residential accounts. Because a $150.00 deposit does not already exist on the account and due to the

number of times the customer's bill payment has been delinquent and recent payment returned NSF, the $150.00 deposit cannot be waived.

Entergy Louisiana

Customer Operations Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

im not satified because there was no resolution. the bill was paid online, I recieved a confirmation number, and logged on the website 2 days following the payment in which it showed my account balance was zero. all of a sudden my power gets cutoff because of an nsf check. first off, there was no check written. the bill was paid online, like it is every month. I was told that I must have typed in the account number wrong when inputing my information, but nobody can give me confirmation on that. it is just assumed it is my fault. this account has been setup for 3.5 years and has never had an nsf payment. thats all I intended to do is pay the bill but somewhere along the line there was a glitch and without notice power was disconnected and $150 was added to my bill. this is an extremely poor business practice. I also asked as to why nobody contacted me about the failed payment just to be told that entergy does not have a legal obligation to do so. it only makes sense for entergy not to send notice as they will recieve $150 not to do so.

Business

Response:

Entergy has reviewed the complaint submitted by the customer regarding the deposit requirement due as the result of disconnection for non payment.

A deposit of $150.00 is standard for Entergy Louisiana residential accounts. Because a $150.00 deposit does not already exist on the account and due to the number of times that the customer's bill payment has been delinquent and recent payment returned NSF, the $150.00 deposit cannot be waived.

The customer has been contacted and notified of Entergy's policy regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: Unethical/illegal collection practices. This dispute is over an old bill from September of 2009. They have reported this as an "Open" loan on my equifax credit report with a date of January 2010. This account has been Closed since September of 2009. I have disputed it with all three credit bureaus because none of the records match on any of the reports. I have given Entergy ample opportunity to correct the errors that they have reported but they refuse to correct them and persist to leave the account as open therefore leaving that collection on my equifax report indefinitely. My next call will be to the consumer division of the ftc and my attorney. The address of service was

601 E. Genie St.

Chalmette,La 70043

I do not have an account number to provide as this account is nearly 7 years old. I also request that they mail me a copy of the last bill/disconnection notice.Desired Settlement: I request the deletion of this incorrectly reported collection from all 3 credit files and that Entergy cease and desist all collection efforts. I also request that this debt not be sold or transferred to any other entity.

Business

Response:

Mr [redacted] has been contacted, the address on the credit reports are incorrect. The correct address and account number has been provided; the final bill and letters were mailed to the forwarding address provided to us. Mr. [redacted] agrees with the information provided to him and he is satisfied.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11255733, and find that this resolution is satisfactory to me.

Review: Dear Sir/Madam,

At 2:00 pm on Aug. 20, 2015, two Entergy technicians came to our store (EBONE Beauty) to replace the electric meter of our store. While they were trying to pull the meter out of the housing, they broke the plastic cover of the meter housing. They told us to replace the plastic cover in order for us to have the power back on while they were leaving our store with the electric power turned off. We had to close the store from 2:00 pm, Aug. 20, 2015 until 10:30 am next day, resulting in a great sales loss.

We had to pay $1,985 for an emergency service to replace the plastic cover of the meter housing. I requested Entergy to reimburse the expenses that I had paid. However, Entergy claims that the plastic cover broke because it is brittle, and Entergy refused to reimburse the expenses. The process of pulling the electric meter out of the housing is exactly the same as that of pulling an electric cord out of a wall outlet. They are saying that the plastic cover of the wall outlet (i.e. the plastic cover of the meter housing) broke while they were pulling the electrical cord (i.e. the electric meter) out of the wall outlet (i.e. the meter housing) because the plastic cover is brittle. Does it make sense?

We asked a specialist (a professor in the mechanical design) to analyze the breakage of the plastic cover, which is attached in this complaint. The specialist concludes that the plastic cover broke not because the cover is brittle, but because the Entergy technicians made mistakes. I turned in the breakage analysis to Entergy on Oct. 15, 2015. Entergy replied that it would reconsider this case, but it has been silent about this issue since then. Thus, I have sent two emails, in which I asked Entergy to reimburse the expenses or to prove that the breakage analysis that I submitted is wrong, but Entergy has completely ignored these two emails for the last two and a half months.Desired Settlement: In this complaint, I ask Entergy one more time to reimburse the expenses or to prove that the breakage analysis that I submitted is wrong. My request is this simple. Entergy should have reimbursed the expenses to us unless it proves that the breakage analysis is wrong. But it has ignored this request not to give me the reimbursement. I can forward all the emails exchanged between Entergy and myself, if necessary.

Thanks.

Business

Response:

The customer's request has been forwarded to the claims deparment once again for review.

Business

Response:

Revdex.com I am informed by the claim department that in an attempt to resolve this complaint a compromise settlement offer was made to the complainant that was reasonable enough for an initial acceptance but the customer then rescinded his acceptance after he was informed that he would be required to sign a release.Entergy has made every attempt to resolve this issue and we have extended every courtesy to the complainant and exhausted the full extent of the appeal process. The next step now is to the customers discretion. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11078981, and find that this resolution is not satisfactory to me. But I will accept the Entergy's offer.I have found that Entergy people abuse the fact that Entergy has monopoly over power in this area. Thus it is meaningless to continue to talk with Entergy people over less than $2,000. Thus I want to stop here and accept the offer. I have not rescinded my acceptance of the Entergy offer. I simply pointed out that the monopoly of Entergy over power does not justify an Entergy business practice that Entergy people can say or do anything against scientific analysis and common sense. Anyway I appreciate the efforts of Revdex.com in trying to solve this nonsense problemThank you.

Regards,

Review: I had my home in the 70114 zip code for sale for over a year. The electricity was on for the home to be shown by agents. The home was empty with the only appliance plugged in being the refrigerator. (The AC did not work at all) Somehow I ended up with a bill of over $300 for less than 3 months of service. Repeated calls to the company with a request for assistance got me absolutely nowhere. They refused to go out to the home to read the meter. They refused to allow me to speak with a manager and have threatened me with placing me in collections; therefore, affecting my credit. This is the WORST company for customer service and resolution.Desired Settlement: I want Entergy New Orleans to receive the Revdex.com rating they deserve.....F-. And I would like the money I overpaid to be refunded

Business

Response:

I had a conversation with Ms [redacted] on Mon., Feb.2 regarding her concern with her final bill. She was informed of the billing history and particularly the billing period for which the two high bills incurred. We agreed there was some discrepancy with the act of sale date and the date of transfer of the service to the new owners name. We also had a discussion about the previous payment history and the reasons preventing her from paying the bills online (return checks). I offered an apology for the inconvenience, some payment options and her specific payment information needed for electronic bill payments. She thanked me for assisting and then proceeded to make a partial payment via our third party vendor (Bill Matrix)..We consider the issue to be resolved.

Entergy inc

Review: I have had an account for many, many years with Entergy. When I opened the account they collected a $200 deposit. I recently moved and put in a work order request for the move. The representative on the phone told me that my deposit would be credited on the final bill of the old address. I received my bill and there is no credit. I called and spoke with three diffent reps who have pretty much told me that I have lost my deposit. They said I will not get it back unless I close the account totally. I do not think this is a fair policy. A deposit is just that, a deposit. Every other company that I have paid a deposit to usually credits the deposit after 12 months or so. I have been with them for years and they are just holding my money. I will never close the account with Entergy, as I will always need electricity and they are the only company around, unfortunately. I asked the last rep if I have lost my deposit and she pretty much said yes, if I never close my account totally I will never see my money. I do not think this is fair to customers, and I think this is very misleading. I would like to file a complaint on this issue.Desired Settlement: I want my $200 deposit either credited to my bill or returned to me via mail.

Business

Response:

Customer's deposit was applied to the account's final balance when the account was closed. Entergy does not "keep the deposit".

Review: June 9, 2015To whom it may concern, I am writing to see if some clarity can be made regarding my account,Entergy Account 2[redacted]I am so confuse as to why Entergy closed my account and open a new account #, I did not request a new account , I did not move, and my lights was never disconnected. On April 15, 2015 I paid on the old account151.62 Via debit out of my checking account and 151.62 via cash payment at the payment center on Terry Parkway. Equaling 303.24I also called to on April 15, 2015 to verify that 2 payments had been received and was told yes. I did not owe $303.24 in bill payment, I only owed $151.62. So therefore my old account was overpaid by $151.62. The next payment due was $75.95 which should have come out of the overpayment (2 payments 4.15.2015), leaving a balance $75.67The next billing I received from Entergy was a billing with a credit balance of -45.69But what they did was applied my deposit of 150.00 that was paid in April 2014 , paid a bill that the money was there for and charged me a new deposit 150.00 on a new account number, at the same address. My first phone call on May 20, 2015 they stated that a check was mailed to me for my refund deposit, which was not true, then it was because I did not pay my bill which was not true. I called back on May 21, 2015 spoke with a very rude person who would not listen to my explanation and stated I just need to pay my bill. I a very upset one for my payments not be posted corrected and two for the poor customer services. I also email them to file a complaint regarding this; the reply to my email is that they are working on it. Now it is time to pay my bill $165.15 on a new account that they open but no one can explain what happen to my two payments on April 15, 2015 which I only owed $151.62. Plus why did they take my original deposit $150.00.I need someone to help me resolve this problem. Any help you can give to me will greatly be appreciated. Thanks, [redacted]Home ###-###-####Email [redacted]Cell ###-###-####Desired Settlement: I would like the second deposit of 150.00 removed from my bill

Business

Response:

Attempts to contact Ms [redacted] were made on 5/27, 6/19 and again on 6/25. the first two times a voicemail message was left on the home phone and the most recent attempt on 6/25 both the home and cell phones were called. A voicemail message was left on both phones. Ms [redacted]' service was unfortunately interupted in error as a result of an application for service that provided an incorrect address for turn on. The result was that Ms [redacted]' account was closed out and the deposit applied to her final bill as is the process. When it was called to our attention a new account was established which in turn required the deposit to be placed back onto the new account.. The end reult of the final account was a credit balance that was transfered to her new account which also included an interest credit from the deposit.. We sincerely would like to apologize to Ms [redacted] for the inconvenience, however. there are no additional adjustments and/or credits as a result of this incident. If this issue had not occurred Ms [redacted] would have still been liable for the current bill payment.

Respectfully

T W[redacted]

Review: I have asked Entery customer service reps on numerous occasions to change my billing date to coincide with mt social security retirement check. Their refusals caused me to ask for an entension every month. Earlier this month I had to go to Calufornia for family matters. I was gone for three weeks. I did not have a chance to ask for the extension. Today, my service has been interrupted. I called and explained that I only returned and have no electricity.My wife is on disability and my grandson, who now lives with us has severe allergies and his nosebleeds when he is overheated.An Ebtergy rep. today changed the billing date but refused to restore service. As it stands, I won't receive my social security check until this Wednesday, August 20.The Entergy rep. Could not give us the Entergy corpirate number but said we should hear from a supervisor within 24-48 hours. So we will have no ectricity until I pay $179.00 plus $30 reconnect fee and $50 for an additional deposit.What's worse, Entergy is a monopoly in New Orleans. The N.O. City Council has not and will not consider any other electricity and gas provider.Other cities in Louisiana provide choices of various utility providers.But in New Orleans, we are stuck with Entergy as the only utility provider. Isn't that against federal anti-trust laws? The bittomline is that I wouldn't be without electricity or gas, if Entergy had just changed my billing date, as I have been asking for the past few years.Desired Settlement: I want my utilities turned back on immediately, I want to be cimpensated for the $300 worth of food in my refrigerator that will surely spoil, and I want the $80.00 in ridiculous fees waived, and I want a choice of utility vendors.Thank you[redacted]

Business

Response:

SPOKE WITH MR. [redacted] ON YESTERDAY. EXPLAINED BEING ON THE PICK A DATE PROGRAM WOULD NOT BE A GOOD OPTION FOR HIM. HE WANTED THE 30TH OF EACH MONTH AND HIS BILLS ARE DUE BETWEEN THE 27TH AND THE 2ND OF THE MONTH. I ADVISED MR. [redacted] SINCE HIS SERVICE HAS BEEN TURNED ON, THE ACCOUNT HAS HEEN HAVING A PAST DUE BALANCE. MR. [redacted] IS GOING TO PAY $116.04 BY WEDNESDAY, 09/10/14. I WILL THEN REVERSE THE $50.00 ADDIITONAL DEPT AND THE $30.00 RECONNECT FEE AS A ONE-TIME COURTESY. MR[redacted] WAS VERY APPRECIATIVE. MR. [redacted] WILL PAY THE REMAINING BALANCE OF $237.63 BEFORE 09/30/14. MR. [redacted] DID CONTACT THE CALL CENTER AND HIS SERVICE WAS TURNED ON AND HE DECIDED TO CHOOSE THE 30TH AS HIS DUE DATE. HE ADVISED HE RECEIVES HIS INCOME ON THE SECOND WENESDAY OF EACH MONTH, SO HE SHOULD BE ABLE TO PAY HIS MONTHLY BILL ON TIME....[redacted]

Review: In April, my husband and I had our service transferred to a new address, both physical and mailing. A service provider arrived and turned on our electricity and gas at the new location. We received service at the new location. We received bills at the new location. When we paid bills from the new location, the payments were registered to the old location (even though the service had specifically been transferred). The overage payment reimbursements that the company sent us as well as the notices that we were overpaying? Those also went to the old location. Notices stating that our power was going to be shut off? They were sent to the old address, too. But they certainly remembered where to find us when they sent a technician to shut off our power, despite paying our bills on time every month. Thank goodness we have a good neighbor that happened to be home and called me in time to prevent the power from being shut off.Desired Settlement: I would like to have Entergy ensure that this does not happen to other people. Late June in Louisiana is no time to have one's power cut due to their clerical error. I want them to understand that when people change their service and mailing address, then that is where correspondence needs to be sent. When service is transferred and account numbers don't change, there should be no confusion when payment is made on time.

Business

Response:

Phone contact was made to Ms [redacted] and an explanation was offered as to the reasons of the payment being misapplied and the service not being transfered as she requested. I explained that Entergy Louisiana and Entergy New Orleans are separate legal entities under one corporate umbrella and because of jurisdictional requirements service had to be closed at her location in Jefferson parish and re- established in New Orleans. In addition, the mix up with the payment would been the result of using the account number for the old location. I also encouraged the customer that going forward she please allow us the opportunity to resolve her issue or concern through the escalation process first before a formal complaint is lodged.

Entergy New Orleans Inc