Sign in

Entergy

Sharing is caring! Have something to share about Entergy? Use RevDex to write a review

Entergy Reviews (86)

Complaint:
I am rejecting this response because: I would like the email that stated the company requested more information forwarded to me as this was never received by me
Sincerely,
*** ***

Entergy Texas Inc(ETI) Customer Service Specialist (CSS) received the customer’s complaint September and attempted to contact the customer September and September
Although ETI is the only electric provider in this area, ETI is a regulated utility company. All billing is in
accordance with the approved tariffs in effect at the time of the billing. A copy of the Residential ETI tariffs currently in effect can be found at http://www.entergy-texas.com/your_home/tariffs.aspxAn electronic copy of ETI current monthly billing example for 1,kWh and a list of all residential billing factors have been provided along with the current residential rate schedule (see attachments)
Since Entergy allows customers to use the electric service prior to paying for the usage, an application for service is an application for creditExperian is utilized as a quick credit reference to positively identify an applicantThe initial ETI security deposit was calculated as 1/6th of the estimated annual billing and in accordance to PUCT Substantive rulesThe annual estimated billing for this location is $2,016.00, and indicates the deposit amount is correctHowever, the $deposit was voided September when ETI received the letter of credit from the customer’s prior utility provider (see attachment)
ETI apologizes for the inconvenience of the transferred call and would like to thank the customer for the opportunity to resolve this issue. ETI looks forward to serving this customer and for future reference, and as an option, he may visit us at www.entergytexas.com to start, stop or transfer service
If the customer would like additional information in regards to this complaint or if he is interested in receiving an itemized billing, he should contact the CSS on her direct phone number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11240275, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Entergy Texas Inc(ETI) Customer Service Representative *** *** has attempted to contact Ms*** with the results of her investigation. There was no answer and she was unable to leave a message on the phone number provided in this complaintThe customer's payment made on June was
returned by her bank unpaid on June 20. The customer re-submitted an additional payment on June to cover this returned item. On June 21, the customer contacted Entergy's Call Center and the payment was re-allocated to cover the return item as she requested. The account was then removed from the collection process. The current bill in the amount of $186.51 is due July and a $return check fee will be included in the next monthly bill. Ms*** also reached out to the customer by email and asked the customer to contact her to discuss the investigation.Incorrect information may have been given to the customer when she contacted Entergy's Call Center on June This employee will counseled on the correct processThe current bill in the amount of $186.51 is due July and a $return check fee will be included in the next monthly bill. Ms*** also reached out to the customer by email and would like to speak to the customer to discuss the investigation

Complaint:
I am rejecting this response because: I was never notified by these emailsIn this situation Entergy should have contacted me to advise me of the situation since I never responded by email.They had all my infomation and could have called me and provided just a little customer serviceAs soon as my area is deregulated I will switch to another company and will advise everyoneelse to do so as well
Sincerely,
*** ***

Entergy Texas Inc(ETI) Customer Service Specialist (CSS) contacted the customer to provide a response to the customer's concerns. The service will be turned on 9/26/since the customer will be available to open the locked gate. The $connection fee has been waived.
Entergy does not have the capability to turn on service from the office by way of Advanced Metering and there are no 'smart' meters in the ETI inventory The CSS also explained that ETI is a de-regulated utility and must follow the terms and conditions that have been approved by the Public Utilities Commission of TexasThe CSS would like to thank the customer for bringing his concerns to her attention and to say thank you for being an Enterg. ETI Customer Relations may be reached at *** *** for any additional questions related to this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10825372, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The attachements are being forwarded to the customer as requested

The customer has also filed a complaint with the Public Utilities Commission of Texas and this complaint will be answered within the next days and is currently under investigationAdditional information will be provided to the Revdex.com, PUCT and the customer when the investigation is complete

Entergy Texas Inc(ETI) has received the complaint and will be investigating the customer's voltage issue. A Supervisor in the Beaumont District Office (Network) has been provided with the customer information to begin this investigation

I received a call at 4:pm 11/07/notifying me that the meter tester was at my residenceI let him know my wife was on her way home and so was I he stated he would waitMy wife arrived shortly after 4:and the meter reader and his helper were still there, she waved to them and they drove off without checking the meterI am aware that there is nothing I can do since this is the only energy company in my area, so I will be forced to payBut if there is a recording of our initial conversation Sharron *** told me that in July the meter reader could not read the meter because of foliage so he estimated the reading, then she admitted that he had guessed for the next months until they sent the letter to me in October which I responded to immediatelyI will be making the remaining payment Friday of the $bill.
Complaint:
I am rejecting this response because:
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I am being forced to pay an entire bill of $when I only used of power and this isnt right. we are land locked in by this company and can not go any where else for our power needs this is taking advatage of harvey victiums they also estimated my bill on aug 25th due to weather but harvey didnt hit our area till the 27th, yes there was rain but no more then any typical day and no flooding till the 28th.
Sincerely,
*** ***

Complaint:
I am rejecting this response because: Same as beforeA business has no right holding money that does not belong to themIt is my money and the terms were fulfilledThey have no right to hold for daysInterest is still requested.
Sincerely,
*** ***

Entergy Texas Inc(ETI) Customer Service Specialist (CSS) contacted the customer July 28, 2014, to discuss this complaintThe customer initially contacted Entergy on July 27, 2015 to say she was moving and to request a letter of creditThe customer's new provider or electric utility company
suggested the customer present a Utility Letter of Recommendation to waive their $200 initial security deposit.
Entergy has a centralized location where all customer correspondence is processedSince the Entergy service area includes operating companies, days of the week are designated for each entityETI customer forms and letters are printed on Mondays and WednesdaysThese letters are mailed the next business daySince the customer made their request on Monday, July 27, 2014, the letter was printed Wednesday and will be mailed Thursday, July 30, It typically takes 7-days for the customer to receiveSince this internal Entergy department only processes mailed forms and letters, they are not equipped to take customer phone calls
The CSS explained how she reviewed the call and the employee followed process when she requested a customer letter of credit and processed a complaint for a supervisor callbackThe agent was professional and courteous at all times and also explained the extended hold time for her immediate supervisorHowever, ETI CSS apologized for the extended hold time the customer experienced when she contacted Entergy and system disconnect
Since the customer stated she needed this information by Thursday, the CSS contacted Entergy's Internal Centralized Mail Department and requested an expedited electronic copy of this letterThe CSS emailed the electronic copy of the letter and followed up with the customer on 7/29/The customer thanked the CSS for the expedited ETI Letter of Credit

Entergy Texas Inc(ETI) Customer Service Specialist (CSS) contacted the customer on January 18, 2016, to discuss this complaint. The CSS provided the customer with a detailed explanation for the reason she was calling and her direct phone number. The customer explained he had not
received the two refund checks that Entergy mailed
The $refund check number *** was printed on 11/13/and mailed 11/16/When the customer contacted Entergy to say the check had not been received, a request was sent to Entergy’s Customer Accounting Department to void this check and issue a new one. Check number *** was printed 1/7/and mailed 1/8/16, after the monthly statement indicated the check had not been cashed. Both checks were mailed to the address provided by the customer and verified as the correct delivery address (see attachments).
Since the customer has not received either check by 01/19/16, the second check was voided and a new $check number *** was printed 01/20/On 1/21/16, the new check was picked up for overnight delivery to the customer’s physical home address
The customer was given a direct contact number for any additional concerns

Entergy Texas Inc(ETI) provided the email as requestedThe date and time on the email indicates when the customer was notified and this date/time stamp is displayed on electronic correspondence at the time it is submitted
The message from *** Won the Entergy Web Account Management Desk on May 26, at 10:42AM stated the customer request for transfer was denied and the customer would need to contact Entergy within days of his desired transfer date.
The message from *** Won the Entergy Web Account Management Desk on June 9, at 12:48PM stated the customer request was denied until the customer provided the current occupant’s name or the meter numberOur Web Account Management Desk has found no further correspondence. This information was re-confirmed with Entergy's Web Account Management Desk

Entergy Texas Inc(ETI) Customer Service Specialist (CSS) attempted to contact the customer once more on 7/13/and left a detailed message regarding the customer's paid deposits and refund. The customer said he paid the full deposit prior to turn on and demanded the full refund immediately. The customer also stated that he paid his full deposit prior to his 7/12/turn on dateThe CSS was able to explain that she had the check expeditedCheck Number *** was printed 7/for the $(full) refund and will be mailed to the customer's current PO Box address on record. Since the customer expressed his dissatisfaction and ended the phone call, the CSS was unable to inform the customer of his deposit payments. Although the deposit payments were made after the customer's move in date, this does not impact the company's return policy of days after the account is terminated (see attachment).If the customer has any additional questions, he may contact the CSS directly at the phone she provided and she will be happy to answer his questions on the refund check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10736824, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Entergy Texas Customer Service Specialist (CSS) contacted her customer on October 3, 2017, to discuss the complaint. The customer explained how her family was displaced after her home was flooded from the Hurricane, forcing her family to move on August Entergy's meter was
also destroyed and resulted in an estimated bill. When the CSS learned of this information, she contacted Entergy's billing department and requested that the reading and billing be adjusted on the meter that was removed on 10/2. The customer will receive a corrected bill.The CSS is aware of the massive number of flood victims in her area and is very supportive of all customers with any billing issue. The CSS apologizes for the agent's lack of job knowledge in handling this request and understands that this customer is experiencing a hardship by living in a hotel, traveling an extensive amount of miles to bus her children to and from school while trying to rebuild her homeThe customer was provided with a direct phone number may contact the CSS if she has any further questions or concerns

Entergy TX (ETI) Customer Service Specialist (CSS) reviewed and provided additional information. The ETI Field Tech had an appointment to test the meter on 11/at 4PM and as a courtesy contacted the customerHe waited until around 4:30PM and left the area when the customer had not arrivedAn additional appointment was set at 3pm on 11/and the customer did not respond and was not at homeThe meter test can be rescheduled during working hours when the customer will be home. ETI can also test the meter without the customer present, bur the customer has asked to be on locationIt is necessary for the reader to scope the meter over a fence each month to obtain the reading because of the dogs. A monthly reading was taken from August through OctoberThe reading may have been hindered by the customer’s vines that were growing around the meter. Entergy has verified that the customer has been billed for the correct usage for these months and it is the customer’s responsibility to ensure that the meter is accessible for monthly meter readings. ETI understands how the October bill may have impacted customer’s budget and will offer a payment installment planAlthough we are the only electric provider in our area, ETI is a regulated utility company. All ETI billing is in accordance with the approved tariffs in effect at the time of the billing. A copy of the Residential ETI tariffs currently in effect can be found at http://www.entergy-texas.com/your_home/tariffs.aspx. As a regulated utility, ETI may also estimate a billing as long as a reading is taken every months, and the only estimation was in July

Check fields!

Write a review of Entergy

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Entergy Rating

Overall satisfaction rating

Address: 609B Mineral St, Hot Springs, Arkansas, United States, 71901-2742

Phone:

Show more...

Web:

www.entergy-texas.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Entergy, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Entergy

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated