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Entergy Reviews (87)

Entergy Texas Inc. (ETI) Customer Service Specialist (CSS) has attempted to contact the customer by phone and email on multiple occasions.  Each time, a detailed message was left providing the customer with a direct phone number to discuss the deposit complaint. 
 
ETI’s...

investigation found the customer was delinquent 8 times and has been issued 6 disconnect notices in the past 8 months; therefore a deposit is needed on the account.  The deposit for any location is based on one sixth the estimated annual usage under similar conditions and using current approved rates.  The CSS reviewed the customer’s account and found the deposit amount is correct but would have liked to speak to the customer to explain the reason for this additional deposit and offer the customer billing options.
 
If the customer needs further information or would like to make arrangements on the current bill, she may contact the CSS on her direct number for assistance.

Complaint: 12288432
I am rejecting this response because: Entergy continues to claim that there is not fault without appropriate review of the timeline associated with the loss. The Entergy contractor who provided the service created an electrical surge which threw a standard residential GFCI switch." A GFCI works by measuring the current leaving one side of a power source (the so-called "live" or "hot wire") and comparing it to current returning on the other ("neutral" side) if they are not equal then some of the current must be leaking in an unwanted way, and the GFCI shuts the power off. After the problem is fixed, the device must be reset manually by pushing the reset button."These Switches are placed in homes to ELECTRICAL CODES for this specific purpose, and because of the surge 3 items on the same switch were completely without power. This is a CLEAR indication that the current was surging in an unusual manner that is not consistent with Entergy's claim that a surge was not created. How they are even able to complete an investigation without speaking to the customer before making a conclusive denial, is unprofessional at best. As Entergy and its representatives are fully aware, GFCI switches are specifically placed in residential homes as part of the required code because they protect homes from electrical surges such as this, including shock etc. This surge was without a doubt caused by the Entergy Tech and caused the loss. Entergy also did not do their due diligence in mitigating damages associated when their tech's perform work as no notice was provided which would inform the homeowner to check for such issues. Entergy consistently fails to acknowledge that cutting the power to the home resulted in not only $1,000.00 worth of food loss, but also a blown air conditioner capacitor, to avoid the liability of replacing the consumers loss. Their lack of consumer care is evident as an email sent on June 4th, 2017 was completely ignored by this company. They continue to deny liability without appropriate preponderance of the evidence, as a result of their own internal and biased policies. There has been no observance of causal association with the timeline consistent with fault by Entergy Texas (and associates)At no time in this process has Entergy offered recompense  or reimbursement to me, in partial or in whole, for the losses I suffered as a result of their failures in execution of the meter exchange and lack of notification. This is not an acceptable solution to the issue and this complaint is not resolved. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11507537, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A review of Entergy’s outage reporting system for your location from 1/1/17 through 5/31/2017 found one outage for the Beaumont location. This power outage occurred on 5/14/17 beginning 8:24 a.m. and was restored at 12:48 p.m.  (approximately 4 hours, 24 minutes).   The outage...

was caused by high winds in the area which caused the overhead wire to burn and fall to the ground.  A crew was called to the area and repaired the downed wire at 9:18am.  Additional repairs were made and power was restored at your location at 12:48 p.m.  There were no reported damages to the transformer.   There were several outages at the Pt Arthur location in 2017.  These outages were caused by equipment failure on 4/17, a bad transformer that was changed out on 4/18, and lightning on 5/28 and 5/30. Since you also experienced damages from an outage in Port Arthur, I have sent your request to Entergy’s Claims department for further review and to determine if Entergy’s negligence caused the damage.    Entergy strives to provide steady and reliable electric service and apologizes for any inconvenience these outages may have caused.  Please contact Entergy’s Call Center for any future outages or emergencies at 1-800-9-outage. The Center is open 24 hours a day, 7 days a week. If you have any additional questions you may contact Entergy Texas Inc. Customer Service Specialist directly.

Revdex.com:
I spoke with [redacted] D. and she was very nice and helpful. Went through the complaint and was able to wave the deposit. Wish I was able to speak with her first, very helpful. Issue resolved. 
Sincerely,
[redacted]

Entergy Texas Inc. (ETI) Customer Service Specialist (CSS) received this complaint September 22, 2015, and left a message with her direct phone number on September 23, 2015. The CSS voided the $30.00 in check return fees on the account and removed the cash only block that was previously placed on...

the account. The customer may continue to make payments using the self-service transaction on Entergy’s website.
ETI would like to thank the customer for this opportunity to resolve the issue and understands how this common mistake can happen.  If any additional information is needed, please contact the CSS on the direct phone number provided.

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Address: 609B Mineral St, Hot Springs, Arkansas, United States, 71901-2742

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