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Entergy Reviews (87)

Entergy TX (ETI) Customer Service Specialist (CSS) reviewed and provided additional information. The ETI Field Tech had an appointment to test the meter on 11/at 4PM and as a courtesy contacted the customerHe waited until around 4:30PM and left the area when the customer had not arrivedAn additional appointment was set at 3pm on 11/and the customer did not respond and was not at homeThe meter test can be rescheduled during working hours when the customer will be home. ETI can also test the meter without the customer present, bur the customer has asked to be on locationIt is necessary for the reader to scope the meter over a fence each month to obtain the reading because of the dogs. A monthly reading was taken from August through OctoberThe reading may have been hindered by the customer’s vines that were growing around the meter. Entergy has verified that the customer has been billed for the correct usage for these months and it is the customer’s responsibility to ensure that the meter is accessible for monthly meter readings. ETI understands how the October bill may have impacted customer’s budget and will offer a payment installment planAlthough we are the only electric provider in our area, ETI is a regulated utility company. All ETI billing is in accordance with the approved tariffs in effect at the time of the billing. A copy of the Residential ETI tariffs currently in effect can be found at http://www.entergy-texas.com/your_home/tariffs.aspx. As a regulated utility, ETI may also estimate a billing as long as a reading is taken every months, and the only estimation was in July

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11089143, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I have checked all my emails and I do not have a single email from sender "MOVERAPP" Nor did I ever get one.I also did not get a single email from Entergy on June 8th or 9th or on May 23rd and May 26th - these emails are a complete fabrication.Why would a Web account manager "*** W." send me an email for electric transfer?I would be happy to forward any and all emails I have.......And to be clear I am not looking for reimbursement on the generator but I do want credit for month of electricty
Sincerely,
James ***

ETI understands the customer’s frustration and concerns regarding his power use However, ETI has been to the customer location several times and has verified our equipment is functioning properly and the meter readings are correct Although the customer was out of the country, power consuming equipment on the customer’s side of the meter would have caused this increaseThe customer may want to contact an electrician in regards to his breakers and missing power.
ETI is concerned we’ve been unable to satisfy the customer and can make payment arrangements on the unpaid balance. He may contact our Customer Service Specialist on her direct phone number for assistance

Entergy Texas Inc(ETI) Customer Service Specialist (CSS) contacted the customer October 26, 2015, to discuss this complaintThe customer explained that his spouse had been told by an agent that the account was incorrectly billed a deposit in August and ETI would not bill an additional
deposit unless the account was disconnected. The CSS apologized for any misunderstanding and explained that an additional deposit was billed to the account after ETI received several late payments, there was insufficient deposit coverage, and the payment was made after p.mon the last date to pay as stated on the disconnect notice This deposit was waived as a one-time courtesy on August 15,
When the account became delinquent once again in September 2015, an additional $deposit was billed to the account The total amount of the deposits currently on the account was $470.00, which is equal to 1/6th of the estimated annual billingAlthough the account does not qualify for an additional deposit waiver, the deposit was lowered to $The customer has agreed to pay the deposit in four $installmentsAdditionally, the customer has an unpaid $balance from a previous address and ETI will offer payment arrangements
The CSS explained the rules surrounding billing the additional deposit and they are consistent and follow the guidelines for a deposit request in accordance with the Public Utility Commission of Texas Substantive Rules ETI understands the monetary hardship and the customer may contact the ETI Customer Service Specialist on her direct number for any additional concerns or assistance

Entergy Texas, Inc(ETI) received the customer’s information and the Customer Service Specialist (CSS) was unable to speak to the customer in regards to her additional information she submitted in rebuttal. An ETI customer has an option to enroll in the Level Billing program. If a customer enrolls, the program automatically spreads the highest usage months of the electric bill to the Fall and Spring months when the bill is typically lowerSince this customer enrolled, the billing amount is determined by averaging months of billing history and divides that by to arrive at the monthly paymentAs each new month of billing occurs, the oldest month will drop off and a new average will be computed with the most recent billing (running average)If an account has less than months of history, a $average is computed for those months missing a billThe difference between the actual bill amount and the Level Billing amount is called the Accumulated Difference. This amount could be either a debit or a credit and the bill will fluctuate each month based on actual usage, because of the running average. After the billing adjustment to the customer’s account, her accumulated difference balance dropped from $to $This option allows customers to pay roughly the same amount for electric service each month, resulting in manageable bills regardless of the season and usageAs a result, many months of the year, the customer has paid less than the actual billThis month, her level bill payment is higher than the actual $bill. The customer’s bill amount is $after the corrected invoice and billing adjustment. The CSS reviewed all of the information and confirmed the billing is correct. A detailed history of of the level bill amount the customer pays each month, along with the actual bill amount and accumulated difference. The customer is carrying a debit balance in accumulated difference and this amount will decrease during the fall and spring monthsThe CSS would have liked to explain this information to the customer and to offer extended payment arrangements. The customer may contact the CSS directly if she has any questions regarding the adjustment, the level billing program or arrangements

Entergy was able to set up a month installment plan on the $balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11836376, and find that this resolution is satisfactory to me
I appreciate the Revdex.com's assistance in resolving the issue, and ETI for a swift response
Sincerely,

I do not recommend this hotel ever I stayed at this hotel in September and the room I received was dirty especially behind the bed The dirt behind the bed was composed of cheerios cereal and dirt, etc You can tell this room was not properly clean I brought my own linen, etc., just so that my skin did not touch that bed Then to make the visit that much more troubling they charged my credit card twice one was for a room in which I never stepped in It took me over a month to get them to credit my card back for that transaction I would call the hotel and a employee left me on hold for minutes then she would hang up I call back and I listened to the recording for so long that it started over at least five times It wasn't until I called back for the fifth time when I told the employee that I have been very patient but my limit has ran out To make things worst the room I was charged for was in someone else name That was the worst thing ever I had to go to my bank and cancel that credit card because the person(people) I had to deal with the first time was not trying to help me and I could/would not take a chance for them to have a shopping spree on me I will get a temporary credit card from now on if I have to stay at a hotel out of *** Ky I will never recommend anyone to stay at this place and the owner was a very nice person Beware of who you hire and the negative comments they can cause your business to receive

Entergy Texas Inc(ETI) Customer Service Assistant (CSA) contacted the customer by phone on 3/17/to review the account and discuss the complaint. The customer stated that they had previously requested new service on 3/14/16, and needed the electric service turned on since they were
moving in and needed the refrigerator working before the weekend ETI’s investigation found the previous customer terminated the electric service on 3/16/16, which left the location that the complainant was moving into without power. This new customer submitted an online request for the electric service connection on 3/16/at 6:p.m. The application was processed on 3/17/and the order was released with a turn on date of 3/21/ As per Public Utility Commission of Texas (PUCT) rules, ETI is required to provide the customer power within days, and this commit date was within this timeline. Since ETI was unable to find an additional request from the customer prior to the 3/date, the CSA asked for a copy of the emailed receipt that Entergy would have supplied to the customer on 03/14. The customer was unable provide the information, but as a courtesy, the CSA agreed to connect service on 3/18/so the customer would have power prior to the weekend. The customer was satisfied the service would be turned on before the weekend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11512217, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Entergy Texas Inc(ETI) Customer Service Assistant (CSA) contacted the customer and left a message on February 23, 2016, asking the customer to contact the CSA on her direct number to discuss the deposit requirement.
Since ETI offers several options in lieu of a monetary deposit, the
customer opted to have a 3rd party ETI customer to guarantee the accountThis guarantor letter was added to the customer’s account on July 24, This guarantor turned off his service on January 29, 2016, and since the customer no longer had a valid guarantor and delinquencies; a deposit was billed to the customer on February 3. After reviewing the customer’s payment history and as a courtesy, the deposit request was removed from the customer’s account The CSA contacted the customer and left a detailed message explaining why the deposit had been billed and that it had been waived. The customer should contact the CSA on her direct number if he would like further information concerning the account and deposit

Complaint:
I am rejecting this response because:I find it highly offensive that *** report mentions that he spoke to me for "additional knowledge" yet leaves out that the GFCI switch was activated in the home on the same day that the contractor was present to change the meterAlso using meter or wire readings taken nearly months POST the incident would not, and should not, show elevated readings after the GFCI switch was reactivated post the initial surge created by the contractorThe use of this as supportive evidence is absolutely absurd! This "investigation" appears to have been molded to fit within Entergy Texas' propensity for ignoring facts and creating evidence just as it did with the creation of meter readings that did not existLet me clarify yet again that I did not "claim" absence from the home, but I provided over pages of EVIDENCE that I was not in my homeIt is also not clear how someone can review a contractors performance AFTER the fact with no audio, visual, or other evidence at all from the date the issue that arose- and yet still find it to be satisfactory!?!?!The activation of a GFCI switch to protect the home from a surge is evidence to the contrary and the fact that it occurred in line with the flow of energy to the home only supports the negligence of the contractorI do not accept the biased nature of this investigation nor the conclusion that was derived from a preponderance of manufactured evidence. The misappropriation of information during this process is consistent, and highly unethical at bestI continue to await a reasonable reimbursement for losses due to the surge created by Entergy Texas and its Associates who caused losses in excess of $
Sincerely,
*** ***

Entergy Texas Inc(ETI) Customer Service Specialist (CSS) investigated the customer’s complaint and found that during a month billing period from October 30, through January 3, the bills were estimated due to a locked gate. On February 16, the meter reading instructions
were updated informing the reader where to go to get to the meter. Once the account billed again for the new month, the new reading captured any usage that may not have been previously billed. The meter was tested on April 12, and the results determined that the meter is registering within industry standards at 99.99% on a full load and 99.28% on a light load. The reading during the time of the test showed the meter reading advanced since the last monthly reading of The customer was offered a payment arrangement if needed. ETI’s website http://www.entergy-texas.com/energy_efficiency/ for additional information to help with cutting her energy cost

Complaint: 12423161
I am rejecting this response because:  A credit was to be issues and it’s been over a week and it hasn’t been issued.

Entergy Texas Inc. (ETI) Customer Service Specialist (CSS) contacted the customer after investigating the complaint on 7/27. The Entergy Call Center agent that received the transfer of service request, failed to use the correct process and billed the $380 deposit.  The CSS apologized for...

this error and set up a new account for the customer without a deposit request, since ETI does not require a deposit when a customer moves from one location to another.  The CSS also explained that anytime a customer is unsatisfied to request a supervisor and the Call Center agent will escalate the call for further review.   ETI and the CSS appreciates the customer bringing this issue to our attention.  If the customer has any additional questions, she may contact the CSS on her direct phone number that she provided.

The customer's bill was corrected on October 5, and posted to her account on October 6.  A copy of the $45.48 corrected bill and billing history has been provided. The customer is enrolled in a level billing program and this bill includes the accumulated difference between the actual bill and the amount paid while enrolled in this program.  The customer was provided with Entergy's Customer Service Specialist's direct phone number and may contact her during normal business hours if she has any questions regarding her bills.

Entergy Texas Inc. (ETI) Customer Service Specialist investigated and found that the customer paid a $210 deposit on 9/4/15 for service in Huntsville TX.  This deposit was refunded on 9/6/16.  A copy of the refund check information has been provided. The check number is [redacted] $210.16...

and was never cashed (AG-aged).  An Entergy agent incorrectly advised the customer on October 10, 2017, that he didn't have a deposit. The customer called back on October 19 and received a callback from an Entergy Call Center Supervisor October 23. Entergy verified the mailing address and new check will be mailed to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12294779, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 12423161
I am rejecting this response because: LIES she never called me I called her 3 times last week to disucss and asked for an extension I never heard from her.  I am still paying for service I never received  
Sincerely,
[redacted]

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Address: 609B Mineral St, Hot Springs, Arkansas, United States, 71901-2742

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