Enterprise Holdings, Inc.

1) I called Corporate Escalations this morning, 12.29.17 at approximately 8am EST and the woman I spoke to was giving me a hard time while trying to obtain a status of my call back. She said she could not speak to me, however I have been handling this issues since
12/24/17. She also advised me to call roadside assistance back as she can't do anything to help me.2) I called Roadside back, spoke with ***, she was a little more helpful but the only thing she said she could do is get us vehicles which is not going to work or I could take the car in for repairs, keep the receipt and submit for reimbursement. I am completely unwilling to take a rental in for repairs in hopes of getting reimbursed especially since tires are very expensive.3) While speaking with ***, she said she did find a vehicle at DTW that would accommodate people and luggage. I told her that I had spoken to them and that they advised they had no cars available. I then followed up with DTW and spoke with *** who said that *** had spoken with *** and advised they had NO cars, however *** said that *** in Detroit said to send me down. 4) While speaking with ***, she asked me where I picked up the rental. I advised I picked it up at Chicago O'Hare, she said very quickly they had no vehicles available. I asked her why she asked me, she said because if we had picked it up for her location they would have had a vehicle to put me in.I was also advised that nothing can be done regarding adjustments to billing except by the originating facility. I called Alamo at O'Hare and have been waiting for a call back for 3+ hours as of this writing and I was told it would be expedited immediately.I have spent HOURS on the phone for days now trying to merely get a replacement vehicle that I feel safe in while driving from the Detroit area back to Chicago and have not gotten any type of resolution

Our Area Manager spoke with the customer and apologized for his experience. He assured him that this is not acceptable and that this is not what our company stands for. The customer has been refunded for the amount of his original deposit and we will be giving him a
discount on a future rental

12/07/2017: Mediator sent consumer email requesting update.12/07/2017: It was resolved for the legallyBut the issues persisted so it was not really taken care of at the end of the day I had to pay another company to correct the issues

I talked to the customer yesterdayIt was account error
They matched up payment to the ticket on 10/20/17, the day after the last
letter was sentI told the customer we apologize for the mistake and have sent
her a letter today with her receipt showing her a zero balanceShe thanked me
for taking care of the situation ***

We spoke with Mr*** last week and explained that we will no longer be continuing our business relationship with himHe is aware of our decision

I set up a reservation for a rental car roughly months agoI received a confirmation email through enterpriseThe day before I was set to pick up my car I received a phone call from the gentleman who was to rent me the car at enterpriseHe confirmed my rental and told me what I needed to bring in order to pay using a debit cardI informed him that I would be there at 11:30, as they closed at noonWhen I arrived at 11:he informed me that he did not actually have a car to give me as several of the cars that he would've normally rented out has been recalled that week and a few people extended their rentalsHe had no car to offer me whatsoeverHe suggested that I try a different enterprise in a town about minutes from me, which also closed at noonI noted to him that I would not be able to get to that town, Edwardsville, in enough timeHe suggested I try O'Fallon, also minutes from me, which I did not have time to get toI was very frustrated having confirmed my car T

Damage Invoice AttachedPer our rental office, the damage charge is valid and will not be reversedWe've communicated this to Mrs*** through multiple reference numbersPlease let me know if you have any additional questions.***

Complaint: ***
I am rejecting this response because:I do not accept your offer
Sincerely,
*** ***

Enterprise Rent-A-Car
Damage Recovery Unit
** *** ***
Kansas City, MO
64180-
Revdex.com of Eastern Missouri and Southern Illinois
N Broadway Ste
StLouis, MO
Re: Mr***
***
Enterprise
Rent-A-Car file: ***
Your File
Number: 12149103
Dear MsSummit,
We are in receipt of a complaint dated May 10, 2017, filed
by *** *** with your office
This office handles damage claims for Enterprise Rent-A-CarWe appreciate you
giving us an opportunity to investigate this matter
Mr*** rented a
Ford Transit on February 17, from the Enterprise Rent-A-Car Company of San
Francisco, LLC located at the San Jose International AirportMr*** returned
the vehicle on February 18, and reported damage to the cheagent; a
claim was created for damage to front bumper and driver side doors
At the time the claim was
created, the rental system did not reflect any protections purchasedThe bill
for damage was sent to Mr*** and his insurance carriersUpon further
research, the signed rental agreement was located by the rental branch
indicating Mr*** did elect for Damage WaiverThe claim has not been
closed and a refund issued to Mr***’s insurance carrierOur office
will no longer pursue Mr*** for this damage claim
Thank you for bringing this to
our attention and should you have any additional questions, please contact our
office at the number below
Sincerely,
Tulsa Damage Recovery Unit
***

*** ***, Has helped to resolve most of the issues and I have been promised a refund of dollars to be cut Wednesday in this case I consider the matter settled. *** is the only reason I did not take this to courtHe is an asset to enterprise and believes in customer satisfaction to the fullest. Thank you Revdex.com for the assistance. Sincerely,*** ***

Hello, I have attached the requested documents Enterprise Car Rental never gave us any actual hard copy reciepts other than the rental
agreements We do however have credit crad statements reflecting the withdrawals and payments Please let me know if this is sufficient or if you need anythign else thank you so very much for your help. *** ***

I’ve spoken with both *** and *** multiple times*** was
charged the full price of the rental***’s prepaid reservation was not
honored as *** didn’t have a Driver’s License*** will need to follow up
with *** to be refunded
The real issue is that ***’s
deposit was charged twice but
only refunded onceWe have been working with the bank to have the
second deposit refundedThat hasn’t happened yet but *** is fully aware and
comfortable with the process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I called customer and updated him on the status of the lien release. Told him that we are working on resolving some administrative issues with the
lender and will have it resolved soon. Customer is aware and happy that we have communicated an update with him I will stay on top of this issue and update the customer accordingly

Tell us Per *** *** at *** ** the statement the customer received from *** was wrong and double charged a month and the credits had not arrived yetThey will issue customer a refund check for $

Damage Invoice Attached
Per our rental office, the damage charge is valid and will not be reversedWe've communicated this to Mrs*** through multiple reference numbersPlease let me know if you have any additional questions
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***
***
***

I have refunded the amount of euros to the customer for
the difference between the customer reservation with Enterprise and sixt
I have informed the customer
Regards***

I
called and spoke with the customer, and we resolved her issue by refunding the
amount she has paid towards the optional coverage and taking the
optional
coverage off of the ticketShe is aware of her financial responsibility for
the rental vehicle
Thanks,
***
*** ***
Area Rental Manager
***
***
Enterprise Holdings
West Tennessee Region
*** *** **
*** **

Request on demand Enterprise Holding incto stop the ungoing treats and harestment letters(picture#2)with colection agencys when the payment is made in full(picture#1)Request 1-a letter of apologise 2-to be put sanctions on this bussiness 3- to recieve s confirmation that payment was recieve( wich I was refuse in the past in writing) requested several times over the phone and in person as the card was provide on 15augwhen return the car.Also request you send my complaint to attorney general of your state where this bussiness have the hadquarterSincerely *** *** *** *** *** ***For english misunderstanding request romanian translatorPicture#

To Whom It May ConcernCalibri","sans-serif"">
Area Manager *** *** attempted to reach the customer,
*** * ***, five times and left her voicemails on three different
numbers. Customer service is very important to us and since the customer
had difficulty getting to the office in time before the Butler office closed
Area Manager *** *** refunded the customer day of rental of rental
which included the coverage
Thank you
Supervisor Customer Service
Enterprise Holdings
*** ***
***