Enterprise Landscaping, Inc.

Per Customer Care Specialist *** ***:I spoke with the customer today concerning the orderThe previous order did not locate scores as there were not enough identifiers entered by the agentI went over these details with the customer today and processed a new order to search for the scores and
waived the $search feeCustomer appreciated the callback and was no longer escalatedAsked the customer if she required additional assistance and she advised that she did not

Only customers who were registered for the original January test are eligible to take the makeup testThe College Board cannot register anyone for the makeup test if they do not have an original January registration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI thought I did include the part about the proctorCan you ask her why she was complaining about her co workers, the fact that she doesn't have a PHD and feels taken for granted, and also why I needed to know she was about to miss work but the co workers haven't been told yetExtremely unprofessional and distracting!! I feel this is so very unfair
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.However, I still did experience unnecessary stress and frustration that was prevetable from your endI feel as thought this should be know to the public and any other customers of the College Board
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The CLEP Program confirmed that the customer registered and paid for the Introductory Sociology exam on 9/**/15. As stated in the registration flow, CLEP exam vouchers are good for months after the date of purchase. The exam was not taken within the month period so it expired on
3/**/16. All customers must agree to this policy, as well as our refund policy before a registration can be confirmed and paid for. The information regarding our deadlines for full refunds and voucher expiration are presented during the registration process. Since the customer agreed to this policy, no refund will be issued for the cost of the exam. We also will not provide the requested tax information. The service was provided to the customer, however the customer chose not to take the exam within the month period that is outlined during registration. I have attached a screen capture of the information presented during the registration process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: the service was not provided to the customer as stated in the response from the nonprofit organization in questionSimply having a self-imposed "expiration" for a product that still exists at the same price may be legal, but it is abusiveThis is one of the hallmarks of my Revdex.com complaintThe service offered is a testThis test was offered, but not provided, due to a self-imposed "expiration"This product is still available at the same price as of the present day and denial of the product constitutes shady business practices, particularly from a nonprofit organizationThere is simply no justifiable reason for the College Board to refuse to either renew or refund this voucher, as it is the same price as it was on the day of purchaseIf the College Board is willing to identify that this purchase provided no value to the customer and was solely profit for the nonprofit organization, I will close out my complaint toward this 501c nonprofitThis situation is purely profit with no actual product
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Per Customer Care Specialist Mike M***: *** *** contacted the College Board on behalf of her daughter, *** *** *** on September **, to request that the College Board send score reports for free based on the free report service offered with a test registration. ***
*** states that they did add the score report requests while registering for the exam however at this time no scores have been sent. Per the free score reporting policy, in order to qualify to have the scores sent for free, the request to send the scores must be added to the exam registration either prior to, or within days after the exam. In this case, the exam was scheduled for August **, and the deadline for free score reporting is September *, 2017. I reviewed the account for *** *** *** and verified that we have no record of the report requests being added to the registration prior to the deadline. Additionally, I have no record of receiving any contact from *** *** requesting to add the free score reports prior the September *, deadline. I do see that *** *** ordered the free reports for their previous exams, however we have no record of receiving a request for free reports for the August SAT. I spoke to *** *** on October **, and explained that we have no record of her submitting the request for the free reports. I explained that I reviewed their account activity and can see that the portion of the registration process to request free reports was skipped. I also explained that their admission ticket would reflect any score report requests and this section of their admission ticket was blank indicating that no school were selected. I also stated that they should have received a confirmation of registration via email and this confirmation would list any score report requests that they submitted. I informed *** *** that we would not offer to send the scores for fee because the request to send the scores was not submitted prior to the September *, deadline. I did request any documents they have, including the registration confirmation that indicated that they did request the free scores. *** *** stated that they did not have the registration confirmation and did not have documentation to show that they requested the free score reports. I notified *** *** that I will not be able to send the scores without supporting documentation indicating that the score reports were correctly ordered prior the deadline. I will be able to reopen their case and review further if they are able to provide any documentation showing they did submit their request to send the scores for free prior to the September *, deadline. I called *** *** again today, October **, 2017. I explained that I did receive her Revdex.com submission and acknowledged that she asked to speak to a different representative. I informed her that I would be her contact person for this case and we would not be escalating the case further and apologized for anything I may have said that came off as offensive. I explained that we cannot change our decision or send the reports for free without some kind of documentation showing she submitted the requests correctly. She informed that she submitted a request to the College Board Presidents office and in her complaint she demanding that I not be the one to contact her. I informed her again, that the decision was final and we would need documentation to reopen her case. She stated she did not want to talk to me further and she ended the call. To follow up, Lead Customer Care Specialist, *** *** contacted the customer on 10/** and again 10/** to discuss the issue due to the customers demands to speak to someone else. Those calls were not answered and have not been returned at the time of this write up. The case was reviewed and correct information was provided by Mike M*** to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To Whom it may concern,Partial of the complaint has been resolve although I have not received my refundThank you for your time.Sincerely,*** ***

Revdex.com:
The business in reference to complaint ID ***, resolved the matter by revealing the score that the student earned on the AP exam
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

Customer Care Specialist, *** *** has provided the customer with the following information:While AP scores for most students are released in early July, there are some scores that may take longer due to special handling that may be needed to resolve any number of issues. We have confirmed
that you will be mailed an option letter. This option letter will further explain this delay in your scores and provide you with options on how to proceed. Once you receive that letter, you should contact us to advise of the option you have selected and follow up with the AP coordinator at your high school should they have any additional questions or issues

Per customer care specialist, *** ***The College Board contacted *** *** on November *, by phone and a voice message was left on two phone numbers provided on the account to further discuss the refund inquiry and provide information on score reportingA second outreach was
made on November *, via email to get in contact with the customer and information on free score reporting was providedThe customer never responded to the two contacts that were madeThe customer has a point of contact should they need further assistance with the inquiry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
She did email me after a lengthy period of time saying that they are really busy and basically that excuses their lack of response On each of her emails she asked me the same exact question and a contact person at *** and I responded to each of her emails except the last one out of frustration that there was not one single person, just the Office of Admissions She did nothing for me and did not call anybody or assist in any way I still had to pay twice since she was so incompetent She made mention that there had no ben enough time that passed for a refund but of course did not elaborate at all and just went on to ask the same question There has been no resolution and the customer service is poor.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like the College Board to address why they do not use the weight of the IEP heavier in this determination of accommodations. The college board would like more teacher letters after I fully explained, presented and listed the IEP team members including vice principals one of who is the testing administrator, current teacher recommendations for 300% extended time, *** case manager and New Hanover County school's exceptional schools liaisonthe ADA concurs that the IEP team should hold the most weight when the college board reviews these files and it further recommends that the decision for these "existing accommodations" dictated by the IEP, be decided in a timely manner. The response below is incorrect because even though *** does get 300% extended time on IEP, we requested 200% extended time to be conservative based on the college boards past comments to be which me over the past few years expressing their verbal denial that *** would never be granted "that kind" of extended timeFurther to my son's concern, when I spoke to the Director of the college board, she explained that I should get a teacher note stating that *** wouldn't mind sitting for 200% extended time because, in the past, students would call the college board to take these "insane" amount of time off their accommodations. When I expressed my Son's desire to finish his SAT testing and show is true aptitude for his future college choices, the director seemed to think every parent says this. I want the college board to look at my son for who he is and not compare him to any other studentI want to assure the CB that not only is extended time what *** wants, he was insulted by such an accusation. He has written a letter expressing his dissatisfaction nd concern for the validity of how the CB makes their decisionSo I am requesting that the college board put a considerable amount of weight on the IEP, as the ADA recommends, *** letter stating his support of his extended time, the teacher letter that the college board so strongly requested because the IEP just isn't enoughWe want this material expedited so *** can have them for his SAT testing date. We have submitted an exorbitant about of documentation and we feel *** is being discriminated against by the college boardAccused of not wanted his entitled extended time and really has had enough of their "jumping through hoops" requests. The ADA strongly discourages the college board make parents and student jump through hoops for the accommodations that they already have documentation forI would ask the CB to review the ADA's guidelines to the CB in regards to this subject. *** ** *** *** *** ** *** *** ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,I do not anticipate getting the information I have requested, 1) why were calls not returned within the timelines provided by the customer service rep and 2) what were the reasons for the delays in processingClearly College Board does not wish to fully address these issues which further supports the general feeling of credibility issues with the scoringI have exhausted all avenues and no longer wish to spend any additional time on this matterSo no, it has not been resolved to my satisfaction, but yes, I no longer wish to pursue this.
Sincerely,
*** ***

Customer care specialist Tia B*** has been in contact with the mother. Parent confirmed QAS service was received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My son's school was able to explain the process they use for ensuring all students' tests are submitted to the College Board following the exam. The school indicated that different individuals counted the tests separate times to ensure the correct number of exams were submitted to the College Board for gradingWhen asked, the College Board representative was not able to describe any procedures that would ensure the correct number of tests were received, based on the number of students registered and present to take the test. I can only conclude that the test was lost by the College Board, as they apparently have not implemented any Quality Control processes to ensure all tests are submitted, appropriately controlled, and entered into their systemAfter the last call from the College Board representative, I again spoke to the individual that administers the tests at my son's school and they indicated multiple similar issues with the College Board and their apparent inability to keep track of tests and testing materialsGiven the informal nature of operations at the College Board, I do not have any confidence in the "physical search" that was performed at their facilities, as that process also likely lacks any formality or quality. The College Board's "resolution" is to have my son take an additional test (the SAT test)Then, he is to request that the additional test be substituted for the test the College Board misplaced so that he can be considered for the National Merit Scholarship through the "alternate entry process"As a result, we have to pay for, and my son is now forced to take, an additional test to make up for the failure of the College Board to implement basic Quality Control steps within their processes. I do not feel this is an acceptable response to the issue and is completely unfair to my student.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***