Enterprise Leasing Company of Philadelphia

Good Morning,We have reviewed the complaint, and been in contact with ***We have reviewed the claim dispute he filed back in September as well as all the information given to us through this Revdex.com complaintWe have reviewed the vehicle history, our managers involvement in the process, and the notes in the claim and determined that the claim written is validPlease feel free to call me with any questions Christen R [redacted] Regional Business Manager ###-###-#### office ###-###-#### cell ###-###-#### fax [redacted] @ehi.com Admiral Wilson Blvd Pennsauken, NJ, enterpriseholdings.com?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The Area Manager has never contacted meEnterprise's response is a total fictionThe only contact that I've had from Enterprise was the letter that they sent me, wrongly accusing me of damaging their carThey have profited from a claim Regards, [redacted]

Good afternoon,Our Area Manager, Mike K***, has been in email and voicemail communication with the customer to try to discuss and attempt to resolve the customer's concerns.? However, attempts to speak directly have been unsuccessful.? We want to address the customers concerns.? I encourage the customer to call Mike K [redacted] directly at [redacted] .?

Hi ***,You were contacted recently by our Area Rental Manager Derek H***, we have refunded the deductible you were charged and will file a claim through your [redacted] cardIf you have any further questions or concerns please feel free to reach out to me thank you Christen R [redacted] Regional Business Manager ###-###-#### office ###-###-#### cell ###-###-#### fax [redacted] @***.com [redacted] Pennsauken, NJ, [redacted] enterpriseholdings.com

Enterprise CarShare West 26th Street, Suite New York, NY 10001? ? ? ? ? ? ? (212) 255- ? August 14, ? [redacted] Westbury, NY [redacted] ? Dear [redacted] : ? Re: New York Revdex.com Complaint # [redacted] ? Thank you for sending us your concern.? ? As of August 11, 2017, this concern has been resolved; the citation amount of $has been credited back to the member’s CarShare account ? Should you have any additional questions, comments and/or concerns relating to this matter, please feel free to reach out to me directly ? Sincerely, ? Adel K [redacted] Branch Manager CarShare Division ?" NY Metro

I spoke to [redacted] regarding this complaint and we resolved the matter this evening I will be removing the alert message(or Do not rent) message from her name and phone number This will allow her to rent from [redacted] , Alamo, and Enterprise in any city The file that was recording on our do not rent screen was from the year and regardless of the situation I did not feel it was warrant to have her profile restrict anymore In addition to this [redacted] paid a little more out of pocket for her rental with [redacted] roughly $verse our companies reservation that would have cost $ I agreed to pay [redacted] $for the inconveniences that she went thru on this last experience with our company A check will be issued this week and sent to the Texas address and again rental status is cleared and she is available to rent for all three of our brands If there should be any concerns on this matter please reach to me at [redacted] ***, this is my cell numberScott

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Since this was an admin error caused by Enterprise and not me, I will not pay the November invoiceI will not pay nothing until this issue is resolved, if Enterprise Carshare will not remove this error causes by the call agent, then I will cancel this membership and make the account inactive Regards, [redacted]

After further review, our Risk Manager, Kathryn D***, determined the branch employees did not follow proper procedures for handling damaged vehicles While our records indicate the damage was not present before the rental took place, the fact that our procedures were not followed at the branch, we are not pursuing the customer for the damages We apologize for the issues the customer incurred during their rental

Good afternoon! At Enterprise Rent A Car we place great emphasis on exceeding our customers' expectations We thank [redacted] for her feedback regarding her wife's experience at our West Chester location.Upon receiving this file our Area Manager contacted [redacted] to discuss her transaction at the West Chester office As a result of their conversation he agreed to write off and refund the $charge The refund was processed on 4/3/As a result of their conversation and mutual agreement about the refund, we consider this issue resolved Again we appreciate the feedback as our goal is to provide outstanding service We would welcome the opportunity to service any of [redacted] or [redacted] 's future transportation needsRegards, Paul S [redacted] , Regional Controller

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?

TO: [redacted] Raiche class="Apple-tab-span" The Revdex.com RE: Customer Information: [redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear [redacted] , We appreciate you bringing this matter to our attention, and upon hearing this, have reached out and contacted ** [redacted] We have been playing phone tag with him and returning voicemails We have already refunded ** [redacted] 's credit card for the $110.00, and our Area Manager [redacted] is still following up with ** [redacted] to ensure that he is satisfied with the outcomeI appreciate you giving us this information so that we may rectify the situation with our customerWe consider this matter resolvedThanks, *** [redacted] Solvason Regional Controller Enterprise Rent-A-Car Chadds Ford - 17AA WILMINGTON WEST CHESTER PK Chadds Ford, PA 19317P: ###-###-#### F: ###-###-#### E: [redacted] www.enterprise.com

The Area Manager spoke to the customer and we refunded an amount of $back to the customer's credit card Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I appreciate the effort Enterprise has made to solve the problem But it didn't include the complete version of our agreement as follows, " [redacted] agreed to pay the adjusted bill with full amount of $from Enterprise DRU and we can settle this claimAfter that, Enterprise should remove [redacted] from the blacklist so [redacted] can still rent cars from Enterprise, National and Alamo Enterprise should not turn this bill over to a collection agency or independent attorney During this period, if any action is taken which could be considered detrimental to any of my credit reports, [redacted] will consult with my legal counsel for suitThis includes any listing any information to a credit reporting repository that could be inaccurate or invalidated." I only want this statement included in a Enterprise letter since I really want to settle this ASAP Regards, [redacted] ***

We have reviewed [redacted] 's claim in full detail including the pictures.? We feel this damage to our vehicle is minor in nature on the bumper and we have elected to not pursue for any damages.? We sincerely apologize for any inconvenience this has caused.?

We have reviewed [redacted] 's claim in full detail including the pictures We feel this damage to our vehicle is minor in nature on the bumper and we have elected to not pursue for any damages We sincerely apologize for any inconvenience this has caused

[redacted] ***? [redacted] My problem was resolved [redacted]

Dave T***, Area Mgr, spoke with the customer's son and informed him that we are pursuing the customer for the damage and will work with his insurance company to settle the balance owed

Good afternoon! We appreciate the additional feedback from Ms [redacted] in regards to her file As a result of the feedback and in an additional effort to resolve this dispute, our Area Manager called and spoke to [redacted] per her requestAs a result of their conversation they were in agreement that our company does not require the purchase of additional products as a means to rent the vehicle They discussed our sales process and both parties were able to discuss their position Our Area Manager offered to refund an additional $today as a means to completely satisfy Ms [redacted] in regards to her rental out of our Springfield office, to which Mr [redacted] accepted The refund was processed in our system today, March 12th At this point we consider this issue resolved as Mr [redacted] and our Area Manager mutually agreed that the refund was sufficient prior to ending their conversation Again we appreciate the feedback as customer service is extremely important to us We would welcome the opportunity to service any of the [redacted] s' future transportation needsRegards, Paul S [redacted] , Regional Controller

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** PS thanks for your intervening on this matter, if you hadn't, it couldn't have been resolved amicably, thanks again...pl

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]