Enterprise Leasing Company of Philadelphia

The Branch Manager attempted to contact the phone number he had on file, but the voicemail was full. An additional $has been refunded today to match the full amount of the insurance protections on this rental

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our Damage Recovery Unit found the client to not be at fault and the case was closedThe client is not being pursued for this damage. Thanks,Pat

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have returned the phone calls, and left a different number for them to contact which they have refused to doI have tried multiple times to return the calls.As often as they say that their employee would not tell someone they had to buy the extra insurance, he did tell me that I had to, and I felt bullied by their employees when I explained my experienceThey took advantage of a young girl who never rented a car before, and are trying to lie to cover their tracks.If they want to discuss this matter and return my money to me of $150, then they can contact *** *** at ###-###-####.
Regards,
*** ***

Good Evening!
At Enterprise Rent A Car we take customer service very seriously and we welcome
the opportunity to discuss *** ***'s feedback concerning her rental car experience out of our *** *** location
As a result of this case we opened an internal investigation concerning the damage claim in question. We determined that the damage noted in the claim was pre-existing and we have closed down the claim. We are no longer holding *** *** responsible and her $deductible was refunded on June 25th 2014.
Our Area Manager called and spoke to *** *** to review her concern. During this call our Area Manager conveyed that we shut down the claim. Based on their mutual consent over the phone that our actions were sufficient, we consider this case resolved.
We apologize for any inconvenience this may have caused *** ***. We thank her again for her feedback and we look forward to servicing any of her future car rental needs
Regards,
*** ***, Regional Business Manager

*** ***, Enterprise Car Share Manager, spoke with the customer on 4/18/and agreed to refund the unlocked car charges. The customer was satisified with the action

Client has been refunded $already and this was worked out between *** and ERAC *** at *** is paying for some of the damages and we are taking care of some of it as well. Good to go. Derek K***Area Rental ManagerEnterprise Holdings

[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I appreciate the effort Enterprise has made to solve the problem But it didn't include the complete version of our agreement as follows,"*** *** agreed to pay the adjusted bill with full amount of $from Enterprise DRU and we can settle this claimAfter that, Enterprise should remove *** *** from the blacklist so *** *** can still rent cars from Enterprise, National and Alamo Enterprise should not turn this bill over to a collection agency or independent attorney During this period, if any action is taken which could be considered detrimental to any of my credit reports, *** *** will consult with my legal counsel for suitThis includes any listing any information to a credit reporting repository that could be inaccurate or invalidated."I only want this statement included in a Enterprise letter since I really want to settle this ASAP
Regards,
*** ***

Good Afternoon,Area Manager Jason K*** was in contact with *** today and was able to come to a resolutionPlease feel free to reach out with any additional concerns thank you
Christen R***
Regional
Business Manager
###-###-#### office
###-###-#### fax
***@ehi.com
*** *** *** ***
Pennsauken, NJ, ***
enterpriseholdings.com

Good Afternoon,First and foremost, thank you for taking the time to address this issueI appreciate that you will no longer pursue me for the deductibleAs an FYI I have since now reported all damage I have encountered and if you check my account there is one vehicle I was placed in that has significant damage outside and inside.Again thank you very much for your assistance as I love using your service.Have a great day. [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our Area Manager and Risk Manager have reviewed our customers concerns in great detail. They have also discussed with the customer our stance as well as the terms and conditions of the rental contract. At this point, we have elected to continue to pursue the customer for the damages to
the rental vehicle

Thank
you for your feedback regarding this concern. After speaking to *** ** I have decided that we will pursue him for the damage to the
vehicle. *** ** rented this vehicle on April 28th under the Rental
Agreement number of ***. He described to me that the correct
check in
process was done and that he did inspect the vehicle with the
representative. When *** ** returned to us we found new
damage on this vehicle. *** ** is adamant that he did not cause the
damage to the vehicle. I explained to *** ** that I understand that he
did not cause the damage but it does not mean it did not happen while on rent
to him He had the rental for four days and put miles on it during his
rental. He told me he was parked in a parking garage for most of the time
during the rental so it is possible that the damage happened while it was
there.
*** ** was also concerned that this was a manufacture's flaw with the vehicle and the
damage was not caused by an incident. I confirmed with the body shop and
it believed that the damage was caused by an impact which caused the gap
between the bumper and hood. I also had the last six rental
agreements pulled for this vehicle and all have no damage on them.
After
looking at the previous rental agreements, confirming with the shop that this
damage was caused by an impact, and the that *** ** inspected the vehicle with
our representative prior to renting the vehicle is why are going to pursue him
for the damage to the vehicle.
Eric M***
Area Rental Manager
***@erac.com
###-###-####

We were able to speak to the customer and make her aware of the issue that caused the delay in receiving the refund of her annual fee. The refund was processed through our system, but held up by our merchant. Once this delay was found, we were able to get this refund processed.
Customer is aware of the issue and why the delay occurred. I was also able to follow up with the customer and confirm that she received the funds on August 24th, 2017. Customer is satisfied with the action and results and has received amount owed and promised by our company

We spoke with the customer again last week and let them know we are closing the claim and emailed him confirmation of that as well

Good Evening!
At Enterprise Rent a Car we place great value on customer service and
exceeding our customer's expectations. We thank *** *** for her
feedback concerning her rental experience out of our Bensalem location
Our Branch Manager reviewed this file and upon
receiving it refunded her credit card on file $for customer service. He than called *** *** to notify her that the refund was done.As a result of their conversation and the fulfillment of the refund request, we consider this issue resolved. Again we appreciate and value
the feedback as our goal is to provide outstanding service.Regards,Paul S***, Regional Controller

Good afternoon!
At Enterprise Rent A Car we take customer service very seriously and we welcome the opportunity to discuss ***'s feedback concerning her rental car experience out of our *** *** location
As a result of this case we opened an internal
investigation concerning the damage claim in question. The original rental agreement *** signed was marked with no damage as it pertained to the condition of the rental vehicle she received. We understand she has more questions concerning the return process which we are more than willing to discuss further. At this point in time our damage claim remains open and our course of action has not changed concerning ***'s responsibility for a change in condition of the vehicle.
Our Area Manager has called and emailed *** in an effort to review her concerns again after receiving this file. We thank her again for her feedback and we are open to re-addressing the damage claim in question. We look forward to hearing from *** in the near future
Regards,
*** *** Regional Business Manager

At Enterprise Rent A Car we take great pride in our customer service and we welcome the opportunity to address Mr***'s feedback regarding his rental experience out of our Exton location.Upon receiving this complaint we conducted an internal investigation to research the alleged damage claim
After our Risk and Area Manager's review we found this damage was not pre-existing As such we still believe this is a valid claim and Mr*** is responsible All customers are responsible for the condition of the vehicle until one of our agents has the opportunity to access the vehicle’s condition after return, per our signed rental contract We recommend that customers return to our locations so vehicle condition can be assessed immediately, but we’ll also state that they do have the option to return to the company they are currently dealing with as well should they choose to do so.Should Mr*** have any further concerns, we welcome the opportunity to discuss this further We thank him for his feedback and for addressing his concerns.Regards, Paul S*** Regional Controller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am
rejecting this response because:I have yet to receive correspondence from the Company
Regards,
*** ***

Good Afternoon!
Roman">At Enterprise Rent A Car we take customer service very seriously and we welcome the opportunity to discuss **. ***'s concerns with her company's car rental experience out of our location in ***, PA
Our Area Manager called to discuss these concerns with ***. They reviewed the main concern about her company's ability to secure payment and what we allow. He listened to her concerns and apologized for the confusion at our *** location as that is not typical of our company. Although a credit card number was provided, no sales or authorizations were taken by our location. We have a strict policy regarding the security of customer information and there is no fraudulent behavior associated with their *** *** account
Our company's policies in terms of qualifying to rent a vehicle do not include the categories provided by *** in this complaint.
We again apologize for the confusion during ***'s company's reservation process and regret to hear their choice of not using our company's service again. Even so we would welcome the chance to gain their business back again in the future
Regards,
*** ***, Regional Business Manager

Hi ***,You were contacted recently by our Area Rental Manager Derek H***, we have refunded the deductible you were charged and will file a claim through your *** *** cardIf you have any further questions or concerns please feel free to reach out to me thank you
Christen R***
Regional
Business Manager
###-###-#### office
###-###-#### cell
###-###-#### fax
***@***.com
*** *** *** ***
Pennsauken, NJ, ***
enterpriseholdings.com