Enterprise Rent-A-Car

Initial Business Response /* (1000, 5, 2015/07/13) */
In response to this case, I have reviewed the customer's complaint and our claim fileThe damage is definitely noticeable and needs to be repaired; however, it seems like the damage comes from closing the tailgate of the mini-vanI'm not
sure of the force that is required to cause this damage but the damage will cost less than $*** to repairI feel like even if this did occur during the customer's rental period that it was not done intentionally and therefore I will be waiving the claimWe will also be issuing a refund for the customer's deductibleIf you have any further questions/concerns please don't hesitate to call me at ***

Per our Area Manager, *** ***, we refunded day of rental back to Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached the earnings report screenshot I emailed enterprise employees on July Each of them conspired to lie about that evidence and used that lie to force me out of my vehicle on August The Enterprise Regional Manager has refused to address that fact.I emailed the Enterprise Regional Manager additional evidence that the payment in question was actually made My pay statement of July shows where the enterprise payment for the week in question concretely reduced the amount of the paycheck I received from *** and thus confirmed what the earnings report screenshot also shows, that I made the enterprise payment and that if enterprise did not receive it it is because *** withheld it from them, not because I withheld it from them And it confirms how outrageous it was for the enterprise employees to conspire to lie by saying they never received the email evidence (which I have sent confirmation of) I sent to them And it confirms how outrageous it was for the enterprise employees to force me out of my vehicle for which I paid every payment for for nearly six months (nearly $6,in total paid to them by me) It confirms how outrageous it was for the enterprise employees to take away my only source of income for weeks now, which has caused me turmoil with my finances and housing already.This is the July pay statement I emailed to ***: *** ***
***
*** ***
*** ***
*** *** ***
*** * *** ***
*** *** *** * *** ***
*** *** *** * *** ***
*** * *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
* *** ** *** *** ** *** ***
*** ** *** *** ** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** *** *** *** ** *** *** *** ***
*** ***I did speak to *** over the phone He refused to address the situation in an honest manner and instead dishonestly manipulated the phone conversation in a way that would diminished the harm caused to me by his employees and portrayed a dishonest picture of what was actually taking place in this situation So I requested that he correspond by email so that all communication can be clear concise and concrete.I emailed *** five emails on August 19, one on August 23, and one on August 26, none of which he responded to I have not heard from him in weeks If he did try to call me back another time in an attempt to do a 3-way with *** I was probably busy moving my things out of my place because I have no money to pay rent or I was busy trying to figure out how to survive, or I was busy walking for miles to take care of every little thing because I have no money for the bus.He seems to be eager to sit through a trial in a San Diego courthouse.The longer he takes to return my security deposit and to give me a refund to compensate me for the harm caused by his employees the greater damage will be caused to me and the more likely enterprise will go through a costly lawsuit.I have also emailed *** several times requesting them to address the situation and confirm to Enterprise what my documents prove They have also refused to respond to the issue
Regards,
*** ***

I was able to resolve the
problem with the customerWe both came to the resolution of refunding half of
the rental and mail her a free weekend couponShe is going to get in
touch
with the Revdex.com and let them know it was handled and will return and rent from
*** in the future
Thank you,
*** ***
*** *** ***
*** *** ***
*** ***
***

Good morning, I left a message for Mr*** to work on resolving his concern.Thanks,Brett D***

Revdex.com: there was no miscommunication they tried to underhandedly overcharge we are not asking fo the whole thing they called and told my wife they would credit $35.00, and she advised them fineupon this refund reflects on the account we will consider this complaint resolvedand we thank the Revdex.com for their intercedence in this matter
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution tentative. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customers was refunded on February 20th in the amount of $

Good
Morning ***,
"Tahoma","sans-serif"">
I
spoke to the customer, she is extremely happy, I told her I would refund the
whole thing and she said she only wanted a refund of 25.0, I told her I wanted
to keep her as a customer for life and she said that by us making the call and
offering she was extremely happy with us
Miscommunication
on when she returned, They came in early on a Saturday and I told them I would
take the keys and close it so they wouldn't have to waitI dropped the ball
but learned from the mistake
Thanks
*** ***
*** ***
*** *** ***
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I want to thank you at the Revdex.com for your help in resolving this matterIf you don't mind, would you make the following statement available to the Enterprise employee whom you have been in contact withI am also spreading the word as broadly as I can with friends, neighbors and relatives throughout the US that Enterprise cannot be trusted and to beware!I request that the Revdex.com keep this information on file including the information and the link from the *** website which exposes a similar recent incident with another Enterprise customerIt seems pretty obvious that this company is not learning from the previous bad behavior and I do not trust them to treat their future customers any differently than they have in the recent pastAs you can see, their response when caught has been, "Oops, we made a mistake - sorry." That's simply not satisfactoryThis appears to be an endemic problem for the car rental industry and needs to be publicly exposedThey have lost credibility and it's sad to see how they can so easily skirt the system that's in place to protect the consumerMy insurance company is complicit in keeping this charade going and not exposing companies that engage in these fraudulent tacticsNow that this has happened to me, I have become aware of other individuals who have suffered a similar situation but went ahead and paid the fees despite knowing they were not guilty of the damage claims made by the rental companiesEnterprise seems to know to keep these charges below a certain level so it becomes easier to pay them than to fightIs there no penalty for fraud?
Sincerely,
*** ***

Refunded customer $

Per our Manager, *** ***:
I just spoke with *** *** and apologized for the misunderstandingWe should have taken care of this for him at the time of
return. I processed a full refund, $80.24, instead of the disputed amount $as a further apology. The request was to have the payment refunded in cash, but after speaking with the ***’s they accepted that it would be better to be returned to the credit card on file. They are satisfied with the solution and will rent from us in the future

The company name is Enterprise Rent-A-Car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Dear Revdex.com, please, could you forward this to Enterprise:Dear Enterprise Rent-A-Car,I wish to commend your Cincinnati District Manager *** for the way he handled my complaintHe was courteous and friendly as he was not giving up until he resolved situation to my complete satisfactionHis calm, patient manner was a great help when my frustration was at an all-time highSuch professionalism and remarkable problem-solving abilities are rare nowadaysMr*** is an asset employee to Enterprise, exceptional person and the reason I look forward to renting from Enterprise again in the future and for years to come.If the quality of Enterprise Cincinnati District Manager*** is an indication of future success, then Enterprise has a very bright future.Sincerely,*** ***

***,
"Times New Roman";">We
talked to this customer and let her know we are not pursuing her for any
damages on FridayShe must have sent this through before that.
Let
me know if you need anything else.
*** ***
Area
Rental Manager
Anaheim
Resort District/
Orange/Buena
Park
Rent-A-Car
Division
***
*** ***
*** ***
*** ***

*** *** (Area Manager) did all the research and called the customer, but he never called her back.Thank you,*** ***

Mr*** kept the vehicle a day longer than he had originally reservedThe branch manager, ***, reached out to him and apologized for the miscommunication about the costWe refunded MrRivera a day of rental costs to make the total price match his original reservationHe confirmed that
he is satisfied with the resolution

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The charge has posted back to my credit cardI hate that I had to go this route, but the customer service at the Enterprise location was terribleThey refused even after my talking to the manager, and when filing a dispute on my credit cardI am glad to see that they are not what represents the entire organizationThank you very much
Regards,
*** ***