Environmental Resources Inc

*** ***
*** *** *** **
*** *** ***
Case ID Account Number
*** ***
Customer Phone Number
"white-space: pre;"> Customer Email*** ***
** ***
***
*** ** *** United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years old
and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the
product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before
deciding to keep the product
The customer placed their order on 03/16/12:58pm to participate in our trial offer where she had days from her order
date to try our productCustomers are responsible for cancelling and returning the product within their trial period if they wish
not to be billed for the product already receivedPer terms and conditions, Ms*** was billed $[discounted rate] for
the product already received at the end of her trial periodHer trial expired on 03/30/but due to credit card complications,
we received a payment on 04/08/for a discount rate of $Under circumstances, we allow customers to return
the products back postmarked within their trial periodWe have cross checked with our returns department and the cu has yet
to return the product
I understand the Complaint Involves: Advertising Issues
When placing her order, the customer checked “Yes, I am at least years old and agree to the Terms and Conditions." Had the
customer not checked the agreement box, their order would have not been placed successfully We have attached screenshots of
what our order page looks like.
We offer a FREE day trial from their order dateDue to thousands of shipments being shipped every day, we are unable to track
when each customer receives their productWe allow customers to call in and request their trial period to be extended depending on
how long shipping took or if customers need extra time to try the product.
Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for shipping & handling for
a Month Supply of BeauteMDYou will have days from your original order date to decide if BeauteMD is right for youIf you are
enjoying BeauteMD, do nothing and at the end of your day trial period, you will be charged the low rate of only $for the bottle
you receivedApproximately days from your original purchase date, and every days thereafter, you will be sent another month
supply of BeauteMD and your credit card on file will be billed for a discounted price of $You may cancel your membership at any
time by simply contacting our customer service
Had Ms*** cancelled her recurring transactions within her day trial period, we would have provided her a Return Merchandise
Authorization number to include in the package when returning the remainder 50% of the productHad she returned the product postmarked,
her account would not have been charged furtherNo RMA number was ever authorized for Ms***No cancellation email was ever sent to
Ms*** until 05/07/per her request
We show record of Ms*** receiving the product shipped to herWe have attached a positive AVS record on fileUnfortunately, with no
product returned, we are unable to issue creditShe contacted our call center past her trial.
We have cancelled the customer's recurring subscription on 05/07/They will no longer receive any products or charges from usAgain,
the customer has yet to send any products backWe have positive AVS and tracking confirmation to the customerTo cancel recurring
services, the customer had to notify us, the merchant, of the cancellation prior to the end of their trialThe customer's cancellation email
was sent on 05/07/to her email: ***
I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any
further information you may needWe appreciate your assistance in resolving this matter
Sincerely,
*** D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below The Company's "Terms & Conditions" state that if product is returned unopened within days of membership cancellation which was on 02/02/2015, a full refund will be issuedSince the shipment had been refused altogether, it was returned unopened. I had gotten back so farI would like to get the rest of my money back ($61.25) MOREOVER: MY NAME IS NOT *** ***! THIS IS ANOTHER EXAMPLE OF THIS COMPANYS LACK OF PROPER CUSTOMER SERVICE.]
Regards,*** ***

In Reference To
*** *** * *** ***
Milwaukee, Wisconsin
Case ID Account Number*** ***
June 30, 2014
To Whom It May Concern:
I am writing this letter in response to case number: *** *** *** complaintI understand that the Revdex.com fairly
reviews
the situation from the consumer and merchant point of view to make a fair judgment
Please feel free to contact us with any further documentation or questions you have to resolve this matterI appreciate
your time and review of the above reference complaint
Sincerely,*** *** *** ** *** *** ***
La Jolla, CA
In Reference To
*** *** * *** ***
Milwaukee, Wisconsin *** Case ID Account Number ***
Customer Phone Number Customer Email *** mw***@wi.rr.com
IP Address *** Milwaukee, WI United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years
old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site,
we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms
one more time before deciding to keep the product
The customer placed their order on 04/19/at 09:37pm to participate in our trial offer where she had days, from
her order date, to try our productCustomers are responsible for cancelling and returning the product within their trial
period if they wish not to be billed for the product already receivedPer terms and conditions, Ms*** was billed
$87.50, at the end of her trial period, for the product already receivedHer trial expired on 05/04/Under
circumstances, we allow customers to return the products back postmarked within their trial periodWe have cross
checked with our returns department and the customer has returned the productThe customer was issued a refund
for the products we received
I understand the Complaint Involves: Advertising Issues
When placing her order, the customer checked “Yes, I am at least years old and agree to the Terms and Conditions
" Had the customer not checked the agreement box, their order would have not been successfully placed We have
attached screenshots of what our order page looks like.
We offer a FREE day trial from their order dateDue to thousands of shipments being shipped every day, we are
unable to track when each customer receives their productWe allow customers to call in and request their trial period
to be extended, depending upon the length of the product shipping time or if the customer needs extra time to try the
product.
Customers are responsible for contacting our call center to cancel prior to their trial ending in order to avoid not being
billed at the end of the trial.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for shipping
& handling for a Month Supply of BeauteMDYou will have days from your original order date to decide if BeauteMD
is right for youIf you are enjoying BeauteMD, do nothing and at the end of your day trial period, you will be charged
the low rate of only $for the bottle you receivedApproximately days from your original purchase date, and
every days thereafter, you will be sent another month supply of BeauteMD and your credit card on file will be
billed for a discounted price of $You may cancel your membership at any time by simply contacting our customer
service
Had Ms*** cancelled her recurring transactions within her day trial period, we would have provided her a Return
Merchandise Authorization number to include in the package when returning the remaining 50% of the productHad she
returned the product postmarked, her account would not have been charged furtherNo RMA number was ever authorized
for Ms***No cancellation email was ever sent to Ms*** until June 9, at 7:AM per her requestFurthermore,
each package shipped out contains a hardcopy of our terms and conditions, including the trial package which Ms***
obtained
We show record of Ms*** receiving the products shipped to herUpon communication with our client and receiving
the products, Ms*** was issued a refund for each product received She contacted our call center past her trial period.
We have cancelled the customer's recurring subscription on 06/09/They will no longer receive any products or charges
from usAgain, the customer has been issued a refund for the products received by our returns departmentThe customer's
cancellation email was sent on Jun 9, at 7:AM to her email: ***@wi.rr.com.
She has been credited in full for the product returned within the day return policyThe customer was charged a handling
fee due to returning the product past our return policyWe believe we went above and beyond measures to make sure the
customer received the correct funds
I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact
us with any further information you may needWe appreciate your assistance in resolving this matter
Sincerely, *** **

9pt; line-height: 150%">In
Reference To
*** ***
* *** *** ***
*** *** ** ***
Case
ID
Account
Number
***
***
July 18,
To Whom It May Concern:
I am writing this letter in response to case number: ***
*** *** complaintI understand that the Revdex.com fairly reviews the situation
from the consumer and merchant point of view to make a fair judgment
Please feel free to contact us with any further documentation or
questions you have to resolve this matterI appreciate your time and review of
the above reference complaint
Sincerely,
*** **
1-855-LabGenix
BeauteMD
Villa La Jolla Dr#
La Jolla, CA
In
Reference To
*** ***
* *** *** ***
*** *** ** ***
Case
ID
Account
Number
***
***
Customer
Phone Number
Customer
Email
###-###-####
***@gmail.com
IP
Address
*** ** *** *** ***
The customer agreed to the following terms upon
purchase by checking the box that states, “Yes, I am at least years old
and agree to the Terms and Conditions” (see attached pages)In addition to
the terms and conditions on the site, we ship the product with a copy of terms
and conditionsUpon receipt customer has an opportunity to read the terms one
more time before deciding to keep the product
Trial
product:
USPS shows
tracking number*** delivered our product to the
customer at 12:pm on February 27, in S*** *** ** ***
USPS
tracking shows delivery confirmation to all the packages sent to the customer
Had the customer returned any of the products, we would have credited her in
the appropriate amountThe customer has yet to provide tracking numbers or a
receipt showing the products were sent back
The customer
placed their order 02/23/07:am to participate in our trial offer where she
had days from her order date to try our productThe customer was billed
$for shipping and handling.
Customers
are responsible for cancelling and returning the product within their trial
period if they wish not to be billed for the product already receivedThe
customer was billed $in March and every days thereafter for a new
month supply of our anti-aging solution moisturizerUnder circumstances, we allow customers to return the
product back days from the transaction dateWe have cross checked with our returns department and the customer has
yet to return the product must notify us, the merchant, of when they would
like to terminate their accountresulting
in the charges on her accountCustomers
I understand the Complaint Involves: Advertising
Issues
When placing
her order, the customer checked “Yes, I am at least years old and agree
to the Terms and Conditions." Had the customer not checked the
agreement box, their order would have not been placed successfully
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Ordering Products Via Our Website
Try BeauteMD at no
risk; just pay a small shipping and handling feeYour credit card will be
charged $for shipping & handling for a Month Supply of BeauteMD
You will have days from your original order date to decide if BeauteMD is
right for youIf you are enjoying BeauteMD, do nothing and at the end of
your day trial period, you will be charged the low rate of only $for
the bottle you receivedApproximately days from your original purchase
date, and every days thereafter, you will be sent another month supply
of BeauteMD and your credit card on file will be billed for a discounted
price of $You may cancel your membership at any time by simply
contacting our customer service
I have
attached screenshots of our order page where it states our terms and conditions
and where the customer agreed to itIn addition of our policy being on the
order page, we also attach a hard copy of the terms on the OUTSIDE OF THE
PACKAGECustomers have another chance to read and fully understand how the
trial period worksIf customers do not agree, they may simply refuse/return to
sender the package. As a courtesy, the
package will be sent back to us at NO COST TO THE CUSTOMER
We have
record of the customer contacting our call center on 07/12/12:19pm, after
receiving her month supply in June
Please take
a look at the notes below taken from our CRM:
07/12/
12:19pm - *** *** - cci to inquire about charge; says was unaware she
would continue to get charged; was out of the country, came back and saw all
of the unopened packages; wanted to send back and get a refund; explained
trial and t&c to cus; offered 50% disco to continue; declined; cxld;
waived fees; cus says goig to bank and threatened with Revdex.com; before I could
address threat cus wanted to see the website with t&c; directed cus to it
and she saw t&c; offered 30% refund; accepted; *** ***
07/12/12:19pm By *** *** - Refunded -
$Trans-ID: ***
07/12/12:19pm By *** *** - Main Product
"BMD Day Supply - $87.50" was placed on HOLD
07/12/12:19pm By *** *** - Recurring
turned OFF
The customer was
unaware of the terms and conditions which the representative explained to the
customerThe representative offered a discounted rate of 50% off to continue
services which the customer declinedAs a courtesy, any fees were waived and
the customer's account was terminated on 07/12/Though we have yet to
receive the product back, the representative offered a 30% refund to the most
recent charge for the misunderstandingThe customer accepted and $was
credited the customer that same day
The customer
contacted our call center past her trial, after receiving her July productWe
have cancelled the customer's recurring subscription on 07/12/12:pm when
they contacted our call centerThey will no longer receive any products or
charges from us
We have included snapshots of the order page from where the customer placed her
orderPlease also notice that on our trial page and on our main website,
www.beautemd.com, there is a "Contact Us" section which provides
customers our call center phone numberWe also have a support email:
[email protected], customers do not have access to cancel
their account via online; they must contact us via email or phone
The customer was
advised our return policy when she contacted our call center on July 12thShe
was issued a courtesy $refund for the product she still has possession
of
I thank you for
your time in taking into consideration documents provided to help resolve this
issuePlease feel free to contact us with any further information you may
needWe appreciate your assistance in resolving this matter
Sincerely,
*** **

In Reference To
*** ***
*** *** ***
*** *** ***
Case ID Account Number
*** ***
June 27, 2014
To Whom It May Concern:
/>
I am writing this letter in response to case number: *** *** *** complaintI understand that the Revdex.com fairly
reviews the situation from the consumer and merchant point of view to make a fair judgment
Please feel free to contact us with any further documentation or questions you have to resolve this matterI appreciate
your time and review of the above reference complaint
Sincerely,
*** **
1-855-LabGenix
***
Villa La Jolla Dr#
La Jolla, CA
In Reference To
*** ***
*** *** ***
*** *** ***
Case ID Account Number
*** ***
Customer Phone Number Customer Email
###-###-#### ***
IP Address
*** *** ** *** *** ***
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least
years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on
the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read
the terms one more time before deciding to keep the product
The customer placed their order on 06/15/at 07:30pm to participate in our trial offer where she had days
from her order date to try our productCustomers are responsible for cancelling and returning the product within
their trial period if they wish not to be billed for the product already receivedCustomers who choose to keep the
product are automatically enrolled onto a recurring subscriptionPer terms and conditions, Ms*** was billed
$for the product shipped to herUnder circumstances, we allow customers to return the product back
within the trial period of We have cross checked with our returns department and the customer has yet to return
the product
I understand the Complaint Involves: Advertising Issues
When placing her order, the customer checked “Yes, I am at least years old and agree to the Terms and
Conditions." Had the customer not checked the agreement box, their order would have not been placed
successfully.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Ordering Products Via Our Website
Try *** at no risk; just pay a small shipping and handling feeYour credit card will be charged $for
shipping & handling for a Month Supply of ***You will have days from your original order date to
decide if *** is right for youIf you are enjoying ***, do nothing and at the end of your day
trial period, you will be charged the low rate of only $for the bottle you receivedApproximately days
from your original purchase date, and every days thereafter, you will be sent another month supply of ***
and your credit card on file will be billed for a discounted price of $You may cancel your membership at any time
by simply contacting our customer service
Ms*** contacted our representatives on 06/20/at 07:35pm, within her trial period of days, regarding her
accountBecause she was able to contact us within the allotted time slot, our representatives were able to issue a
Return Merchandise Authorization number in order for Ms*** to return the product receivedHowever, we have
cross checked with our returns department and have yet to receive the product issued to Ms***Again, we have
NOT received the trial product back from our valued customer.
We show record of Ms*** receiving the trial product which was shipped to her at at 12:pm on June 18, in
*** ** ***Unfortunately, with no product returned, we are unable to issue credit for the shipping and
handling fees which she is disputing.
In regards to the $fee mentioned in Ms***'s complaint, our representatives have NOT yet billed her for this price.
We have cancelled the customer's recurring subscription on 06/20/07:29pmThey will no longer receive any products
or charges from usAgain, the customer has yet to contact us or send any products backWe have positive AVS and tracking
confirmation connected with the customerTo cancel recurring services, the customer has to notify us, the merchant, of the
cancellationThe customer's cancellation email was sent on Jun 20, at 4:PM to her email: ***.***@gmail.com
I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to
contact us with any further information you may needWe appreciate your assistance in resolving this matter
Sincerely,
*** **

In Reference To
*** ***
*** *** ***
*** *** *** ***
Case ID Account Number
*** ***
Customer Phone Number Customer Email
/>
*** ***@yahoo.com
IP Address
*** , SC United States
The customer has been credited in full of $as of 3/7/Please allow 3-business days for the amount to process
Regards,
***

In Reference To
*** *** ***
*** *** *** ***
Aurora , CO ***
Case ID Account Number
*** ***
February 27, 2014
/>
To Whom It May Concern:
I am writing this letter in response to case number: *** *** *** complaintI understand that the
Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment
Please feel free to contact us with any further documentation or questions you have to resolve this matter
I appreciate your time and review of the above reference complaint
Sincerely,
*** **
***
BeauteMD
*** *** ** *** *** ***
La Jolla, CA
In Reference To
*** *** ***
*** *** *** ***
Aurora , CO ***
Case ID Account Number
*** ***
Customer Phone Number Customer Email
###-###-#### ***@***.com
IP Address
*** Aurora, CO *** United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least
years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on
the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read
the terms one more time before deciding to keep the product
The customer placed their order on 02/11/11:44am to participate in our trial offer where she had days from
her order date to try our product (Please take a look at the order confirmation sent to the customer's email)Customers
are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product
already receivedUnder circumstances, we allow customers to return the product back postmarked within their trial
periodWe have cross checked with our returns department and we have yet to receive the product back
Trial product:
USPS shows tracking number *** delivered our product to the customer
February 14, , 12:pm Delivered AURORA, CO ***
I understand the Complaint Involves: Refund Or Exchange Issues
When placing her order, the customer checked “Yes, I am at least years old and agree to the Terms and Conditions
" Had the customer not checked the agreement box, their order would have not been placed successfully.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for shipping
& handling for a Month Supply of BeauteMDYou will have days from your original order date to decide if BeauteMD
is right for youIf you are enjoying BeauteMD, do nothing and at the end of your day trial period, you will be charged
the low rate of only $for the bottle you receivedApproximately days from your original purchase date, and every
days thereafter, you will be sent another month supply of BeauteMD and your credit card on file will be billed for a
discounted price of $You may cancel your membership at any time by simply contacting our customer service
Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of
the trialWe have record of the customer contacting our call center support email on 02/26/At this moment, the customer
contacted our call center past their trial period and we have to receive the product back
Please take a look at the notes below taken from our CRM:
02/26/10:18am - *** *** - cu emailed on 2/stating that she has refused our package and upset with the
charge on her acctcu trial expired on 2/cu refused package without calling us firstEmailed cu back on 2/saying, "When
did you return/refuse the delivery? There was a charge on your account because your trial expired on 2/and you did not call
us to get a return number for the return of the product so the account was activeHowever, since you have refused the package,
as soon as we get it and process it, and the shipping dept sees the post mark date before the 25th a full credit of $will be
credited into your accountA rep will call you and email you as soon as we receive the product.I have cancelled your account from
all future recurring transactions as of today 2/Thank you." acct stopped
Had the cu cancelled her recurring subscription within her day trial period, we would have provided her with a Return Merchandise
Authorization number to include in the package when returning the remainder 50% of the productNo RMA number was ever authorized
to the customer.
We are still awaiting for the productAs soon as the product is received, we will fully credit the customer $The customer may contact
us to provide a tracking showing the package is on its way back to us.
We have cancelled the customer's recurring subscription on 2/26/when they emailed our call centerThey will no longer receive any
products or charges from us.
Again, the product has yet to be receivedAs soon as the product is processed, the customer's credit of $will be processed
I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any
further information you may needWe appreciate your assistance in resolving this matter
Sincerely,
*** **

I understand the Complaint Involves: Advertising Issues USPS shows tracking number *** delivered our product to the customer at 10:am on December 19, in *** ** ***.The customer agreed to the following terms upon purchase; “Yes, I am at
least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before deciding to keep the product.The customer placed their order on 12/14/12:33pm to participate in our trial offer where she had days from her order date to try our productCustomers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedUnder circumstances, we allow customers to return the product back postmarked within their trial periodWe have cross checked with our returns department and the cu has yet to return the product.Though the customer has yet to return the product, her account has been terminated due to payment issuesAs a courtesy, the customer's account has been cancelled from any future ordersShe will no longer receive any more product or services from us. The customer does not have an outstanding balanceHer account is closedWe thank you for your time in considering this manner.Sincerely,*** *

The customer placed their order on 11/14/02:47pm to participate in our trial offer where she had days from her order date to try our productCustomers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already
receivedCustomers who choose to keep the product are automatically enrolled onto a recurring subscriptionPer terms and conditions, *** *** was billed $for the products shipped to herUnder circumstances, we allow customers to return the products back days from the transaction dateWe have cross checked with our returns department and the cu has yet to return the product nor contact us to cancel her recurring services.I understand the Complaint Involves: Billing or Collection IssuesThis is posted on the same webpage where the customer inputted her credit card information:Had *** *** cancelled her recurring transactions within her day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the productHad she returned the product postmarked, her account would not have been charged furtherNo RMA number was ever authorized for *** ***No cancellation email was ever sent to *** *** until Friday, January 2, at 10:AM, when receiving this complaint.We have cancelled the customer's recurring subscription on 01/02/They will no longer receive any products or charges from usAgain, the customer has yet to contact us or send any products backWe have positive AVS on fileTo cancel recurring services, the customer had to notify us, the merchant, of the cancellation.The product has been shipped to the customer todayAs a courtesy, if the customer returns the product to us unopened, we will issue the customer a FULL REFUND.I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter.Sincerely,*** **

I used the moisturizer I received it from work as a gift I reordered with them Customer service gave me 30% off everything I bought I was really happy I'm surprised to read these bad reviews maybe people should read what they sign up for the have a trial and a straight sale I choice onetime I had no problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIn response to the letter sent by the company, I can assure you I read the entire terms and conditions and no where in the terms and conditions was there any mention of a day trial period, future shipments or needing to cancel. Had the terms mention any of those things I would have followed such terms, however since they did not I was totally shocked when another shipment came and my account had been charged twice. That is when I called the company and that is when I found out. I received shipments, one in Dec and one Jan and neither shipment had any paperwork, statement, invoice or terms attached to or inside of the box . I'm not sure where they are getting May and all my shipmentsThe second shipment was returned and refundedThey said it was to late to return first shipment and would not refund my money. I contact the company after each charge spoke with rep and supervisor and knew that it was a scam business and I would get no where with them and contacted youThere letter truly makes no sense and the pictures they sent were not on the site I went toThey just seem to say any. Do you really think people would miss that information if it was on the site twice that large and sent in the shipment as well, impossible! It was never revealedI never agreed to those terms and would like my money refunded
Regards,
*** ***

In Reference To
*** ***
*** *** *** *** ***
*** *** ***
Case ID Account Number
*** ***
January 30, 2014
To Whom It May Concern:
/>
To Whom It May Concern:
I am writing this letter in response to case number* *** *** *** complaintI understand that the
Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment
Please feel free to contact us with any further documentation or questions you have to resolve this matter
I appreciate your time and review of the above reference complaint
Sincerely,
*** **
1-855-LabGenix
BeauteMD
Villa La Jolla Dr#
La Jolla, CA
In Reference To
*** ***
Spring Meadow CtS.E
Caledonia, Michigan
Case ID Account Number
*** ***
Customer Phone Number Customer Email
*** ***[email protected]
IP Address
, MI United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at
least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms
and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer
has an opportunity to read the terms one more time before deciding to keep the product
The customer placed their order on 11/05/10:54am to participate in our trial offer where she had
days from her order date to try our product (Please take a look at the order confirmation sent to the customer's
email)Customers are responsible for cancelling and returning the product within their trial period if they wish
not to be billed for the product already receivedPer terms and conditions, the customer was charged $
for the product already received AFTER the end of her trial period ending on 11/19/Under circumstances,
we allow customers to return the product back postmarked within their trial periodWe have cross checked with our
returns department and we have yet to receive any product back from the customer.
After the trial, customers are put into a recurring service which they may cancel at any time
I understand the customers concern was regarding: Advertising Issues
When placing her order, MsCassis checked “Yes, I am at least years old and agree to the Terms and
Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully.
We do offer a FREE day trialCustomers are responsible for contacting our call center to cancel prior
to their trial ending to not be billed at the end of the trialHad the customer contacted us within trial,
they would have not been charged nor put into a monthly subscription
Another concern the customer had was why we hold our restocking/handling feeWe hold a $HF due
to health and safety concernsWe are unable to reship any products that are returned to usSince Mr
Cassis is unhappy with the scenario, as a courtesy, we have issued him a refund for the $HF
Depending on his bank, it should be processed within 3-business days
The customer contacted our call center on 12/29/2013, after receiving their second month supply
Please take a look at the notes below taken from our CRM:
12/29/10:10am - *** *** - cu left voice mail on 12/inquiring about charges on
account and recurring orderscalled cu back on 12/No answerLeft cu detailed explaining t&c
and trialInformed cu I have stopped her account as of today and to call us back to go over her
account in detail if need beLeft cu our contact info tooConfirmed cancellation of acctacct stopped
12/30/02:55pm - *** *** - cu called on 12/to cancel future orders and return last one
cu was unaware of the recurring servicesexplained t&c, trial and charges to cucu stated she is retired and
cannot afford it in their budgetOffered cu 50% discount to continue, customization plus the 50% off the last
chargecu declinedwants to return itinformed cu of our $RHF on all return unopened productscu agreed
confirmed cancellation of acct with cu as of today 12/30, acct stopped
01/06/02:41pm - Carolyn Porreca - cu returned product, issuing full courtesy refund -$30HF as agreed upon,
account has already been cancelled as of 12/29/
01/07/07:45am - *** *** - called cu as a courtesy to inform her that we received her product and issued
that refund for her, let her know it may take 3-business days for it to clear on her end depending on her bank
provided contact info and hours of operationcu was not available, left vm
After speaking to our representative, the customer understood how the charges came aboutThe representative
advised the customer to send the product back to be issued a full refund minus our $30HF.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for
shipping & handling for a Month Supply of BeauteMDYou will have days from your original order date to
decide if BeauteMD is right for youIf you are enjoying BeauteMD, do nothing and at the end of your day
trial period, you will be charged the low rate of only $for the bottle you receivedApproximately days
from your original purchase date, and every days thereafter, you will be sent another month supply of
BeauteMD and your credit card on file will be billed for a discounted price of $You may cancel your
membership at any time by simply contacting our customer service
We have cancelled the customer's recurring subscription on 12/29/when they contacted our call center
They will no longer receive any products or charges from us.
12/29/10:09am By *** *** - Main Product "BMD Day Supply - $87.50" was placed on HOLD
12/29/10:09am By *** *** - Recurring turned OFF
The customer has been issued a refund of $for the HFPlease allow 3-business days to process
I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel
free to contact us with any further information you may needWe appreciate your assistance in resolving this matter
Sincerely,
*** *

In Reference To
*** ***
*** *** *** ***
*** *** *** *** ***
Case ID Account Number
*** ***
January 24, 2014
To Whom It May Concern:
I am
writing this letter in response to case number: *** *** *** complaintI understand that the Revdex.com fairly
reviews the situation from the consumer and merchant point of view to make a fair judgment
Please feel free to contact us with any further documentation or questions you have to resolve this matterI appreciate
your time and review of the above reference complaint
Sincerely,
*** **
1-855-LabGenix
Xtreme Muscle Pro
Villa La Jolla Dr#
La Jolla, CA
In Reference To
*** ***
*** *** *** ***
*** *** *** *** ***
Case ID Account Number
*** ***
Customer Phone Number Customer Email
*** ***
IP Address
*** , NC United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least
years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on
the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read
the terms one more time before deciding to keep the product
The customer placed their order on 10/04/06:19am to participate in our trial offer where he had days from his
order date to try our productCustomers are responsible for cancelling and returning the product within their trial
period if they wish not to be billed for the product already receivedPer terms and conditions, the customer was
charged $for the product already received AFTER the end of his trial period ending on 10/18/2013.
Under circumstances, we allow customers to return the product back postmarked within their trial periodWe
have cross checked with our returns department and we have yet to receive any product back from the customer.
After the trial, customers are put into a recurring service which they may cancel at any time
Trial product:
USPS shows tracking number *** delivered our product to
Mr*** on October 8, , 3:pm in *** *** ** ***
Second month supply:
USPS shows tracking number *** delivered our product to
Mr*** on November 20, , 5:pm in *** *** ** ***
Third month supply:
USPS shows tracking number *** delivered our product to
Mr*** on December 20, , 2:pm in *** *** ** ***
Fourth month supply:
USPS shows tracking number *** delivered our product to
Mr*** on January 21, , 2:pm in *** *** ** ***
I understand the customers concern was regarding: Billing or Collection Issues
When placing his order, Mr*** checked “Yes, I am at least years old and agree to the
Terms and Conditions." Had the customer not checked the agreement box, their order would
have not been placed successfully.
We do offer a FREE day trialCustomers are responsible for contacting our call center to cancel
prior to their trial ending to not be billed at the end of the trialHad the customer contacted us
within trial, they would have not been charged nor put into a monthly subscription
Another concern the customer had was our customer service phone numberOur call center number
is (855) LABGENIX (522.4364)We have representatives in our office from 7AM-530PM PST Monday - Friday
If customers try to contact our call center after office hours, they are redirected to our voicemail systemOur
representatives promptly answer the voicemails the following dayWe also have a support email:
[email protected] that customers contact us to manage their accounts
We show no record of the customer ever contacting our call center or our support emailHad Mr
Wallace reached out to our call center to cancel his recurring subscription, we would have gone
ahead and immediately stopped his account of any further transactionsAlso, we would have
offered to have him return the merchandise and provided him a Return Merchandise Authorization
number to include in the package when returning the productHad he communicated with us we
would have been more than happy to assist Mr*** in any way possible.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged
$for shipping & handling for a Month Supply of BeauteMDYou will have days from your
original order date to decide if BeauteMD is right for youIf you are enjoying BeauteMD, do nothing
and at the end of your day trial period, you will be charged the low rate of only $for the
bottle you receivedApproximately days from your original purchase date, and every days
thereafter, you will be sent another month supply of BeauteMD and your credit card on file will
be billed for a discounted price of $You may cancel your membership at any time by simply
contacting our customer service
We have yet to receive any packages back from the customerThe customer may return his most
recent product which was delivered on 1/21/The customer will be credited in full of $
We have cancelled the customer's recurring subscription on 1/24/upon receiving their Revdex.com complaint
01/24/01:24pm By Ana - Main Product "XMP - Day Supply $87.50" was placed on HOLD
We believe the charges are valid and abide by our agreed to Terms and ConditionsI thank you for your
time in taking into consideration documents provided to help resolve this issuePlease feel free to contact
us with any further information you may needWe appreciate your assistance in resolving this matter
Sincerely,
*** **

In Reference To[redacted]Case ID Account Number[redacted]Customer Phone Number    Customer Email[redacted]  ...

[redacted]IP Address[redacted]    [redacted]The customer placed their order on 01/23/2015 04:28am to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a recurring subscription. Per terms and conditions, the customer was billed $89.95 the product shipped. Under normal circumstances, we allow customers to return the products back postmarked within their trial period. We have cross checked with our returns department and the customer has yet to return the product nor contact us to cancel her recurring services.I understand the Complaint Involves: Billing or Collection IssuesWhen placing their order, customers checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully. In addition, upon receiving the package, the customer is sent a hard copy of the terms and conditions on the outside of the package. If customers do not agree, they may simply return the product to us at no cost.PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our WebsiteYour credit card will be charged $2.95 for shipping and handling of a one month supply of [redacted] Anti-Wrinkle Moisturizer. You will have 14 days since the order date to try [redacted] and decide if it is right for you. If by the end of your trial you are enjoying Beaute MD, simply keep the jar and your credit card will be charged in the amount of $89.95 for the item received. To see full terms and conditions please click here.Had the customer cancelled their recurring transactions within their 14 day trial period, we would have provided them a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had the customer returned the product postmarked, their account would not have been charged further. No RMA number was ever authorized for the customer until after they contacted our call center, past their trial period.We have records of the customer contacting our call center on February 7, 2015. The customer was explained how the charges came about and was offered a refund of $44.98 and the ability to keep the product. The customer agreed and the refund was processed that same day.We have cancelled the customer's recurring subscription on 02/07/15 . They will no longer receive any products or charges from us. Again, the customer has yet to send any products back and we have refunded them a courtesy $44.98. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.Sincerely,[redacted]

I ordered from BeauteMD during an online promotional offer in which I was to pay shipping and handling. The product arrived promptly with email confirmation.
What was extremely poorly disclosed (locked away in terms and conditions, customer service tells me) is that this is a free product ONLY if you cancel some sort of membership within 14 days. I ALWAYS LOOK to see if an offer comes attached to a membership. This membership was NOT disclosed in an upfront manner and reeks of misrepresentation and dishonesty. It on one situation to "forget to cancel," which happens. This was a situation in which I had no idea a charge of any kind was coming.
I called the company to contest the charge. They refused to refund the charge. Instead, a supervisor eventually offered to either (1) provide a 50% discount or (2) waive the $30 restocking fee.
Stay away from this business. There are far more forthright, honest companies with whom to do business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com:
I contacted my bank today and I did receive my $175.00 but not shipping of $2.95 & $12.95 that I paid to return certified mail.  There is a few false statements in they're what I would call a FORM LETTER response since in the end of the letter they refer to ME as Ms. [redacted]? 2xs.  Also they claim to have emailed me, that is a bold face lie,  there NEVER EVER EMAILED ME!  Also I don't recall any of there policy of 14 days to respond on the order form online, it is on the BOTTOM OF THE SHIPPING BOX, which I never saw until 2mths later when 2nd shipment came, this is when I contacted them to cancel.  They then would not give me a RMA #,they told me they would give me a partial refund if I stop the collection procedures through my bank.  Of course I didn't I didn't trust them.  I will learn from this experience.  Thanks for all your assistance. [redacted]

In Reference To
[redacted] 
[redacted] 
Palmdale, CA [redacted]
Case ID Account Number
[redacted]
February 27, 2014 
To Whom It May Concern:
To Whom It May Concern:
I am writing this letter in response to case number: [redacted] complaint. I understand that...

the
Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.
Please feel free to contact us with any further documentation or questions you have to resolve this matter.
I appreciate your time and review of the above reference complaint
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]. [redacted] 
[redacted] 
Palmdale, CA [redacted]
Case ID Account Number
[redacted]
Customer Phone Number    Customer Email
###-###-####   [redacted].COM
IP Address
[redacted]  , CA United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least
18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and
conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an
opportunity to read the terms one more time before deciding to keep the product.
The customer placed their order on 02/06/2014 12:24pm to participate in our trial offer where she had 14 days
from her order date to try our product (Please take a look at the order confirmation sent to the customer's email).
Customers are responsible for cancelling and returning the product within their trial period if they wish not to be
billed for the product already received. Under normal circumstances, we allow customers to return the product back
postmarked within their trial period. We have cross checked with our returns department and the cu has returned
the product and was never billed the trial charge of  $87.50.
Trial product:
USPS shows tracking number [redacted] delivered our product to the customer 
February 10, 2014 , 2:30 pm Delivered PALMDALE, CA [redacted] 
I understand the Complaint Involves: Advertising Issues 
When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions.
" Had the customer not checked the agreement box, their order would have not been placed successfully. 
We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are
unable to track when each customer receives their product. We allow customers to call in and request their trial period
to be extended depending on how long shipping took or if customers need extra time to try the product. 
Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial. 
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
 
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling
for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you
are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for
the bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent
another 1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel
your membership at any time by simply contacting our customer service.
We have record of the customer contacting our call center on 02/24/14, past her trial period. At this moment, the customer still
had possession of the product and contacted our call center past their trial period.
Please take a look at the notes below taken from our CRM:
02/24/2014 10:41am - Amber - TOOK CALL: cu calling on 2/24 in regards to her acct. cu trial expired on 2/20 but all charges
have declined. Informed cu she is in the rears for the trial charge. offered cu to settle account for one time fee of 25$ to avoid
the collections process and settle the account. cu declined to settle acct. upset with the trial dates and terms. cu stated she is
not paying anything because of the advertising and will report it. cu hung up. cc on acct in invalid. emailed cu to return the product
post marked today only to stop the collections process. acct stopped from all future transactions as of today 2/24. (collections)
The representative then sent the customer an email requesting to send the product back to close her account and avoid collection
fees. Please see attached of the email sent to the customer.
On 2/27/14, our returns dept. processed her return:
02/27/2014 03:13pm - [redacted] - cu has returned product within the 14 day trial period with more than 50% remaining, post
marked 02/24/14 (the agreed date). account has already been cancelled of any further recurring transactions per the cus request on
02/24/14 when contacting call center.
The customer was only billed $2.95 for shipping and handling. The card on file was declined and the cu was never billed for the trial
charge of $87.50. 
We have cancelled the customer's recurring subscription on 2/24/14 when they contacted our call center. They will no longer receive
any products or charges from us. Again, the customer was NOT BILLED FOR THE TRIAL CHARGE OF $87.50. There is no credit to process.
I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with
any further information you may need. We appreciate your assistance in resolving this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In Reference To
[redacted] 
[redacted] 
[redacted] 
Case ID Account Number[redacted]
/>
April 11, 2014 
To Whom It May Concern:
To Whom It May Concern:
I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly
reviews the situation from the consumer and merchant point of view to make a fair judgment.
Please feel free to contact us with any furthis documentation or questions you have to resolve this matter. I appreciate
your time and review of the above reference complaint
Sincerely,
[redacted]
1-855-LabGenix
Xtreme Muscle Pro
8677 Villa La Jolla Dr. #1231
La Jolla, CA 92037
In Reference To
[redacted] 
[redacted] Memorial 
[redacted]
Case ID Account Number[redacted]
Customer Phone Number    Customer Email[redacted]   [redacted]@att.net
Tracking Number
[redacted]
IP Address
[redacted]   , OH 44907 United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years
old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we
ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one
more time before deciding to keep the product.
The customer placed their order on 03/22/2014 05:22pm to participate in our trial offer where he had 14 days from his
order date to try our product (Please take a look at the order confirmation sent to the customer's email). Customers are
responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product
already received. 
Per terms and conditions, the customer was charged $87.50 for the product already received AFTER the end of his trial
period ending on 4/5/14. Under normal circumstances, we allow customers to return the product back postmarked
within their trial period. We have cross checked with our returns department and we have yet to receive any
product back from the customer. 
After the trial, customers are put into a recurring service which they may cancel at any time. 
Trial product:
USPS shows tracking number [redacted] delivered our product to the customer 
March 27, 2014 , 10:05 am Delivered MENTOR, OH 44060 
I understand the Complaint Involves: Advertising Issues 
When placing his order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions.
" Had the customer not checked the agreement box, their order would have not been placed successfully. 
We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are
unable to track when each customer receives their product. We allow customers to call in and request their trial period
to be extended depending on how long shipping took or if customers need extra time to try the product. 
Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end
of the trial. 
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
 
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping
& handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD
is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged
the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and
every 30 days thiseafter, you will be sent anothis 1 month supply of BeauteMD and your credit card on file will be billed
for a discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer service.
We have record of the customer contacting our call center on 04/07/2014 09:46am, past his trial period. At this moment,
the customer still had possession of the product and contacted our call center past their trial period.
Please take a look at the notes below taken from our CRM:
04/07/2014 09:46am - [redacted]t - CCI to cx said product is not working for him and it was suppose to be a free trial//
explained 14 day trial to cust//cust wanted me to go over where it said he would charged if it was not cx//cust said it
was suppose to be free//again explained it was not free//cust said to just cx it//waived cx fee of 1.49 to avoid escalation
The customer contacted past trial with concerns of the trial charge. The customer claimed that the product was free. Again,
only offer a trial offer where customers are able to try the product for free during their trial. 
Customers are billed after their trial period for the product already received if they do not cancel.
We have yet to receive any packages back from the customer. Had the customer  cancelled their recurring within trial period,
we would have provided him a Return Merchandise Authorization number to include in the package when returning the
remainder 50% of the product. Had he returned the product postmarked, his account would have not been charged further.
No RMA number was ever authorized for the customer.  Please notice the cancellation email dated April 7, 2014, the first time
the customer contacted our call center.
We have cancelled the customer's recurring subscription on 4/7/14 when they contacted our call center. They will no longer receive
any products or charges from us. 
We believe the charges are valid and abide by our agreed to Terms and Conditions. I thank you for your time in taking into consideration
documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate
your assistance in resolving this matter.
Sincerely,
[redacted]

In Reference To
[redacted] 
[redacted] 
[redacted]
Case ID Account Number
[redacted]
Customer Phone Number    Customer...

Email
[redacted]   [redacted]
IP Address
[redacted]   , [redacted] United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product.
USPS shows tracking number [redacted] delivered to [redacted] on at 5:26 pm on October 9, 2014 in [redacted], [redacted].
The customer placed their order on 10/05/2014 11:28am to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Under normal circumstances, we allow customers to return the product back postmarked within their trial period.
I understand the Complaint Involves: Customer Services Issues 
We apologize for any inconvenience that the customer has been through. We have records of the customer contacting our call center a few times. First, [redacted] contacted our call center on 10/24/14 already past her trial period. The representative offered the customer store credit. In order to utilize the store credit, the customer had to contact our call center and order directly from them. Unfortunately, the store credits aren't applicable to the website. This way, the customer also receives a discounted price instead of the retail price. The customer contacted our afterhours call center on 10/27/14. By the end of the call, the representative issued the customer a full refund in lieu of the store credit. [redacted] refund of $87.50 was processed on 10/27/14.
10/27/2014 10:49am By [redacted] - Refunded - $87.50 Trans-ID: [redacted]
We have cancelled the customer's recurring subscription on 10/24/14 when they contacted our call center. They will no longer receive any products or charges from us. Again, the customer has been issued a FULL REFUND OF $87.50.
I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.
Sincerely,
[redacted]