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Reviews Environmental Resources Inc

Environmental Resources Inc Reviews (66)

Review: Purchased what I thought was trial sample of Beaute Md cream. Paid $2.99 shipping charges by Visa card. several weeks later I noticed a charge of $87.50 from company for the jar. Tried unsuccessfully on 10/20/14, 10/21/14 and 10/27/14 to rectify situation with customer service. Each time was told a different story. First I was told I would receive $25.00 in credit. Second call I was told I had $100 in store credit to use on their website. Tried unsuccessfully to access my account on website, but needed a promotional code. Tried to get the code and was told a supervisor would call me back. That did not happen. This morning I called again and was told my case was still under review.

I was told three different stories by three different customer service agents. I would have like my money back, but would have been ok with using the store credits. As of today, I still cannot access the website with out a code, which has not been provided to me.Desired Settlement: First choice - cash refund

Second choice - store credit, with a working account number, etc.

Thanks for your help.

I still think this is a total scam.

Business

Response:

In Reference To

Case ID Account Number

Customer Phone Number Customer Email

IP Address

[redacted] , [redacted] United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product.

USPS shows tracking number [redacted] delivered to [redacted] on at 5:26 pm on October 9, 2014 in [redacted].

The customer placed their order on 10/05/2014 11:28am to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Under normal circumstances, we allow customers to return the product back postmarked within their trial period.

I understand the Complaint Involves: Customer Services Issues

We apologize for any inconvenience that the customer has been through. We have records of the customer contacting our call center a few times. First, [redacted] contacted our call center on 10/24/14 already past her trial period. The representative offered the customer store credit. In order to utilize the store credit, the customer had to contact our call center and order directly from them. Unfortunately, the store credits aren't applicable to the website. This way, the customer also receives a discounted price instead of the retail price. The customer contacted our afterhours call center on 10/27/14. By the end of the call, the representative issued the customer a full refund in lieu of the store credit. [redacted] refund of $87.50 was processed on 10/27/14.

10/27/2014 10:49am By [redacted] - Refunded - $87.50 Trans-ID: [redacted]

We have cancelled the customer's recurring subscription on 10/24/14 when they contacted our call center. They will no longer receive any products or charges from us. Again, the customer has been issued a FULL REFUND OF $87.50.

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

Review: I canceled a "free trial" order placed online when I read the fine print on the website. This cancellation had to be before 14 days (and it was on day 5). I DID NOT receive the free trials (refused when I saw the fine print stating I was pre-authorizing a future order) and DO NOT WANT ANY PRODUCT. On 02/26, my bank received a charge for $87.50 from this company saying I pre-authorized a charge DESPITE MY CANCELLATION AND REFUSAL TO ACCEPT THE "FREE" PRODUCTS THEY SENT. There are dozens of complaints about this company doing this very thing to many other people.Desired Settlement: Please give me the $87.50 stolen from my checking account. I don't have (nor do I want) any of their products.

Business

Response:

In Reference To

Aurora , CO [redacted]

Case ID Account Number

February 27, 2014

To Whom It May Concern:

I am writing this letter in response to case number: [redacted] complaint. I understand that the

Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any further documentation or questions you have to resolve this matter.

I appreciate your time and review of the above reference complaint

Sincerely,

BeauteMD

La Jolla, CA 92037

In Reference To

Aurora , CO [redacted]

Case ID Account Number

Customer Phone Number Customer Email

###-###-#### [redacted].com

IP Address

[redacted] Aurora, CO [redacted] United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18

years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on

the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read

the terms one more time before deciding to keep the product.

The customer placed their order on 02/11/2014 11:44am to participate in our trial offer where she had 14 days from

her order date to try our product (Please take a look at the order confirmation sent to the customer's email). Customers

are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product

already received. Under normal circumstances, we allow customers to return the product back postmarked within their trial

period. We have cross checked with our returns department and we have yet to receive the product back.

Trial product:

USPS shows tracking number [redacted] delivered our product to the customer

February 14, 2014 , 12:15 pm Delivered AURORA, CO [redacted]

I understand the Complaint Involves: Refund Or Exchange Issues

When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions.

" Had the customer not checked the agreement box, their order would have not been placed successfully.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping

& handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD

is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged

the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and every

30 days thereafter, you will be sent another 1 month supply of BeauteMD and your credit card on file will be billed for a

discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer service.

Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of

the trial. We have record of the customer contacting our call center support email on 02/26/14. At this moment, the customer

contacted our call center past their trial period and we have to receive the product back.

Please take a look at the notes below taken from our CRM:

02/26/2014 10:18am - [redacted] - cu emailed on 2/26 stating that she has refused our package and upset with the

charge on her acct. cu trial expired on 2/25. cu refused package without calling us first. Emailed cu back on 2/26 saying, "When

did you return/refuse the delivery? There was a charge on your account because your trial expired on 2/25 and you did not call

us to get a return number for the return of the product so the account was active. However, since you have refused the package,

as soon as we get it and process it, and the shipping dept sees the post mark date before the 25th a full credit of $87.50 will be

credited into your account. A rep will call you and email you as soon as we receive the product.I have cancelled your account from

all future recurring transactions as of today 2/26. Thank you." acct stopped.

Had the cu cancelled her recurring subscription within her 14 day trial period, we would have provided her with a Return Merchandise

Authorization number to include in the package when returning the remainder 50% of the product. No RMA number was ever authorized

to the customer.

We are still awaiting for the product. As soon as the product is received, we will fully credit the customer $87.50. The customer may contact

us to provide a tracking showing the package is on its way back to us.

We have cancelled the customer's recurring subscription on 2/26/14 when they emailed our call center. They will no longer receive any

products or charges from us.

Again, the product has yet to be received. As soon as the product is processed, the customer's credit of $87.50 will be processed.

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any

further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

Review: Wife [redacted] (account in her name) ordered Free Sample according to the literature of Beautemd face cream for $2.95 fee and was charged that on 11/5/13. This was supposedly for a 14 day trial. Yes, their info said it was 14 days and it did say there is a "Negative Option" if you know what that is and they charged us $87.50 for not cancelling. It arrived on 11/11 per their records and we were charged that $87.50 on 11/20/13 so you really do not get 14 days. According to their records we received another shipment (Negative Option) on 12/24/13. We called them between that day and their call to acknowledge the cancellation on 12/29/13 by someone named [redacted]. We also got an email that day with the same acknowledgement. The product was returned unopened on 1/2/14 and received 1/6/14 again according to their records. I was billed another $87.50 on 12/24/13 on my 1/17/14 credit card statement. That same statement had a $57.50 credit for the returned product minus a restocking fee of $30.00. I am now in to this company for $2.95 + $87.50 +$87.50 - $57.50 + 3.99 postage = $124.44 Total. My wife had called [redacted] right after receiving the second shipment and she said we could return it unopened with return receipt for the amount minus the restocking fee. There was no other option or a chance to disagree. I called the company on 1/27/14 and spoke to [redacted]. We went thru the whole scenario and he had several reasons why "that's the way it is". He said he couldn't refund the $30.00 because it was beyond the time limit to do so since the charge had gone in. They also only usually do that for the initial shipment. I said my wife called right after receiving the second shipment and was told that is their policy. When I told [redacted] that my wife had called immediately he went to check with a supervisor. He was told that since she agreed to the restocking fee, they couldn't refund it. He did offer me another jar of the cream for the $30 I had already paid which I did not want. I am not saying anything here is illegal and it is clear that they go out of their way to state much of this info to avoid refunds but I feel that the whole process is somewhat unethical. You dangle a "free" sample out there for $2.95 and then entangle customers in a reoccurring set of shipments and charges until they call to stop it. By then it is too late to avoid getting hit with the if that then this scenario. Their information also clearly states that one can receive noticeable results by using Beautemd consistently for three months. How can you have a 14 day trial when it says you need 3 months for noticeable results. It is possible that this is setting people up to fail and collect whatever is available.Desired Settlement: I feel taken by the whole scenario and minimally would like a $30 credit due to the variety of reasons they have to charge it for an unopened jar. Their info says a "full refund" but it is only for the first shipment, who knew that. I never expected to pay the $87.50 in the first place but that's one for them. I am not making any legal accusations but I feel that this is not the way to do business.

Just my opinion.

Business

Response:

In Reference To

Case ID Account Number

January 30, 2014

To Whom It May Concern:

To Whom It May Concern:

I am writing this letter in response to case number[redacted] complaint. I understand that the

Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any further documentation or questions you have to resolve this matter.

I appreciate your time and review of the above reference complaint

Sincerely,

1-855-LabGenix

BeauteMD

8677 Villa La Jolla Dr. #1231

La Jolla, CA 92037

In Reference To

1783 Spring Meadow Ct. S.E.

Caledonia, Michigan 49316

Case ID Account Number

Customer Phone Number Customer Email

[redacted][email protected]

IP Address

71.205.106.28 , MI United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at

least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms

and conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer

has an opportunity to read the terms one more time before deciding to keep the product.

The customer placed their order on 11/05/2013 10:54am to participate in our trial offer where she had 14

days from her order date to try our product (Please take a look at the order confirmation sent to the customer's

email). Customers are responsible for cancelling and returning the product within their trial period if they wish

not to be billed for the product already received. Per terms and conditions, the customer was charged $87.50

for the product already received AFTER the end of her trial period ending on 11/19/13. Under normal circumstances,

we allow customers to return the product back postmarked within their trial period. We have cross checked with our

returns department and we have yet to receive any product back from the customer.

After the trial, customers are put into a recurring service which they may cancel at any time.

I understand the customers concern was regarding: Advertising Issues

When placing her order, Ms. Cassis checked “Yes, I am at least 18 years old and agree to the Terms and

Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully.

We do offer a FREE 14 day trial. Customers are responsible for contacting our call center to cancel prior

to their trial ending to not be billed at the end of the trial. Had the customer contacted us within trial,

they would have not been charged nor put into a monthly subscription.

Another concern the customer had was why we hold our restocking/handling fee. We hold a $30 HF due

to health and safety concerns. We are unable to reship any products that are returned to us. Since Mr.

Cassis is unhappy with the scenario, as a courtesy, we have issued him a refund for the $30 HF.

Depending on his bank, it should be processed within 3-5 business days.

The customer contacted our call center on 12/29/2013, after receiving their second month supply.

Please take a look at the notes below taken from our CRM:

12/29/2013 10:10am - [redacted] - cu left voice mail on 12/28 inquiring about charges on

account and recurring orders. called cu back on 12/29. No answer. Left cu detailed explaining t&c

and trial. Informed cu I have stopped her account as of today and to call us back to go over her

account in detail if need be. Left cu our contact info too. Confirmed cancellation of acct. acct stopped.

12/30/2013 02:55pm - [redacted] - cu called on 12/30 to cancel future orders and return last one.

cu was unaware of the recurring services. explained t&c, trial and charges to cu. cu stated she is retired and

cannot afford it in their budget. Offered cu 50% discount to continue, customization plus the 50% off the last

charge. cu declined. wants to return it. informed cu of our $30 RHF on all return unopened products. cu agreed.

confirmed cancellation of acct with cu as of today 12/30, acct stopped.

01/06/2014 02:41pm - Carolyn Porreca - cu returned product, issuing full courtesy refund -$30HF as agreed upon,

account has already been cancelled as of 12/29/13.

01/07/2014 07:45am - [redacted] - called cu as a courtesy to inform her that we received her product and issued

that refund for her, let her know it may take 3-5 business days for it to clear on her end depending on her bank.

provided contact info and hours of operation. cu was not available, left vm

After speaking to our representative, the customer understood how the charges came about. The representative

advised the customer to send the product back to be issued a full refund minus our $30HF.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for

shipping & handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to

decide if BeauteMD is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day

trial period, you will be charged the low rate of only $87.50 for the bottle you received. Approximately 45 days

from your original purchase date, and every 30 days thereafter, you will be sent another 1 month supply of

BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your

membership at any time by simply contacting our customer service.

We have cancelled the customer's recurring subscription on 12/29/13 when they contacted our call center.

They will no longer receive any products or charges from us.

12/29/2013 10:09am By [redacted] - Main Product "BMD 30 Day Supply - $87.50" was placed on HOLD

12/29/2013 10:09am By [redacted] - Recurring turned OFF

The customer has been issued a refund of $30 for the HF. Please allow 3-5 business days to process.

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel

free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

[redacted].

Review: On April 4th 2013 my debit card was charged $87.50 for a product that they sent me which I did not order. When I contacted them they said that if I returned the product to them they would refund my money. I returned the product to them unopened. That was over 3 weeks ago and my account has yet to be refunded that money. I did not receive the product back in the mail therefore I'm certain that they did receive it. I did contact them again and they claim that they did not receive the product. I returned it to the address on the label which is 8677 Villa La Jolla Dr. in La Jolla, CA.Desired Settlement: I want my $87.50 put back in my account as they said they would do. They do have my phone number as when I called them they did not answer and I left them my number and they did eventually return my call. They may need to contact me as I did cancel the card that was charged $87.50 and obtained a new one. If they are unable to refund due to the card change then all they have top do is contact me and I will give them the new information.

Business

Response:

April 23, 2013

Case Number: [redacted]

Re: [redacted]

Caledonia , MN 55921

To Whom It May Concern:

I am writing this letter in response to case

number [redacted] complaint. I understand that the Revdex.com fairly reviews the situation from the

consumer and merchant point of view to make a fair judgment. I appreciate your time and review of the

above reference complaint.

The customer ordered our Xtreme Muscle Pro

product from LabGenix on 03/17/2013 10:04am. The customer ordered our trial promotion where

you pay $2.95 shipping and handling to have our product sent to you to try for

14 days. We send a full size 30 day supply bottle for customer's convenience if

the customer likes the product, they have no disruption in use. If they do not

contact us or send the product back they are then charged $87.50 for the

bottle.

Mr. [redacted]'s trial ended on 04/01/2013 was charged

for the bottle already received.

The customers concern on the complaint was regarding Refund Or Exchange Issues. In order

for us to authorize credit, we need to receive the product back.

We show record of Mr. [redacted] contacting our call

center on 04/02/2013, already past his trial. Please take a look at the notes

below taken from our CRM:

04/03/2013

08:47am - J[redacted] - received VM from cu dated on Tue, Apr 2, 2013 at 7:27 AM. cu states to cancel accnt and

inquired about future charges. called cu back, no answer. left VM. stopped occurring.

Unable to reach Mr. [redacted], our representative

left him a voice mail regarding his account along with our operating hours and

phone number.

Mr. [redacted] contacted our call center a few more

times:

04/10/2013

09:31am - [redacted] - cu called to see if we received product back yet - told

him we will call when we

get it or he can check back with us

04/10/2013

09:34am - [redacted] - cu left vm asking if we received his package, called

him back, no connection

Mr. [redacted] contacted our call center once more

claiming that he has sent the product back. Our representatives informed Mr.

[redacted] that we have not receive any packages from him. We have verified with our

returns department and no packages has been received from Mr. [redacted].

Mr. [redacted] contacted our call center once more in

regard of his package.

04/22/2013

06:19am - [redacted] - cu left vm wondering about his refund, explained to

cu last time that we would issue a

refund as soon as we receive we will issue a refund. we have not received product yet from cu, called cu left

vm

We confirmed with our returns department once more and they

have verified that had Mr. [redacted] sent the product back, we would of provided his

credit.

Mr. [redacted]

states, “I returned it to

the address on the label which is 8677 Villa La Jolla Dr. in La Jolla, CA.”

I understand that Mr. [redacted] sent the product back to that

address but not including our suite number #1231. If a tracking number is

provided, we may verify that the package was sent to the address but without

the correct destination.

Our terms and conditions is in multiple areas to

allow our customers to acknowledge and understand our policy. To successfully

place your order, you first have to agree to our terms and conditions and be 18

years or older. On the following page, there is a copy of a simplified terms

and conditions. Lastly, we include a copy of our terms and conditions on the

outside of the package. This purposely allows customers to understand our terms

and conditions prior to opening their package.

Mr. [redacted] placed his order to participate in our

trial offer where he had 14 days to try our product. We never received any form

of communication from Mr. [redacted] prior to the end of his trial, only after. I

understand that Mr. [redacted] is claiming that he has sent the product back. Again,

we show no records of receiving any packages from Mr. [redacted].

USPS shows tracking number [redacted] delivered our product to Mr. [redacted] at 10:42 am on March 23, 2013 in CALEDONIA, MN 55921.

(Please see attached file)

Had Mr.

[redacted] provided a tracking number for the package he sent back, our

representatives could have tracked his package and provided Mr. [redacted] an

estimated date on when he would receive his refund. Since no tracking number

was provided, we are unable to estimate the day on when he would receive his

refund. We have no evidence that the package was sent back. Please

provided a tracking number so we may track the package.

We believe the charges are valid and abide by

our agreed to Terms and Conditions. Had we received Mr. [redacted]'s package, we

would of provided his credit that very same day.

I appreciate your time in address this matter. We still have yet

to receive any packages from Mr. [redacted]. Had he sent the product back, our

returns department would have issued him a refund that same day.

Sincerely,

LabGenix

8677 Villa La Jolla Drive Suite# 1231

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If as they say they have not received their product possibly because there was no suite number on the package then why have I not received it back? I work for the USPS and it would have come back to me by now if it was undeliverable and it has not. The exterior of their packaging is not as they say when they say that all terms and conditions are explained on the exterior of their package. Their product was returned to them unopened (the bottle containing the product inside the package it was mailed in) When I go to the area of the Revdex.com website to veiw complaints on certain companies I find several in regards to this company and I ask now who truly has jurisdiction over this matter as I will take this matter to them. Is it the Consumer Protection Agency? And if not please inform me as to who does. Thank you for your time and help with this matter.

Regards,

Business

Response:

July 8, 2013

Case Number: [redacted]

Re: [redacted]

Caledonia , MN 55921

To Whom It May Concern:

I am writing this letter in response to case

number [redacted] complaint. I understand that the Revdex.com fairly reviews the situation from the

consumer and merchant point of view to make a fair judgment. I appreciate your time and review of the

above reference complaint.

The customer ordered our Xtreme Muscle Pro

product from LabGenix on 03/17/2013 10:04am. The customer ordered our trial promotion where

you pay $2.95 shipping and handling to have our product sent to you to try for

14 days. We send a full size 30 day supply bottle for customer's convenience if

the customer likes the product, they have no disruption in use. If they do not

contact us or send the product back they are then charged $87.50 for the

bottle.

Mr. [redacted]'s trial ended on 04/01/2013 was charged

for the bottle already received.

The customers concern on the complaint was regarding Refund Or Exchange Issues.

Mr. [redacted] continues to claim to have sent the

product back. After speaking with multiple representatives, we have informed

Mr. [redacted] that we still have yet to receive his package. Had our returns

department processed his return, his funds would have already been issued.

Still, no tracking number was provided by Mr. [redacted], no further evidence was

provided that the product was on it's way back to us.

Stated

in our terms and conditions:

Please note that we are not

responsible for lost or stolen items. We recommend all returned items to be

sent using some type of delivery confirmation system to ensure proper delivery.

We believe the charges are valid and abide by

our agreed to Terms and Conditions. Had we received Mr. [redacted]'s package, we

would of provided his credit that very same day. To resolve the issue, I will

override the system and provide Mr. [redacted] a full refund minus our handling fee

of $30 which applies for all returns.

Even without receipt of the product, I will issue Mr. [redacted] a

refund of $57.50.

I appreciate your time in address this matter. We still have yet

to receive any packages from Mr. [redacted]. We have overrided the system and issued

him a courtesy refund. Please allow 3-5 business for the funds to process.

Sincerely,

LabGenix

8677 Villa La Jolla Drive Suite# 1231

La Jolla, CA 92037.

Business

Response:

Case Number: [redacted]

Re: [redacted]

Caledonia , MN 55921

To Whom It May Concern:

I am writing this letter in response to case

number [redacted] complaint. I understand that the Revdex.com fairly reviews the situation from the

consumer and merchant point of view to make a fair judgment. I appreciate your time and review of the

above reference complaint.

Customer's complaint:

"The exterior of their packaging is not as they say

when they say that all terms and conditions are explained on the exterior of

their package. Their product was returned to them unopened (the bottle

containing the product inside the package it was mailed in)"

Our shipping department sticks a clear pouch on the bottom

of the box which contains a hard copy of our terms and conditions. This allows

customers to read and understand what they had agreed to prior to placing their

order. If customer's do not agree with our policy, they may simply

Refuse/Return to Sender the package. We place the hard copy of our terms and

conditions on the outside of our package so that customers don't have to pay

for postage to send the product back if they do not agree with our terms. USPS

will accept the package as long as the shipping label is not tampered with.

By company policy, we do not ship any trial products without

a hard copy of our terms and conditions posted on the outside of the package.

We followed up with our local USPS in regard to Mr. [redacted]'s

package. We provided them the tracking number and they confirmed delivery. No

other tracking number was provided from Mr. [redacted]. The package has yet to be

received by us. However, Mr. [redacted] has already been provided his refund. Thank

you for time in reviewing this case and for your assistance.

Sincerely,

LabGenix

8677 Villa La Jolla Drive Suite# 1231

La Jolla, CA 92037

I ordered from BeauteMD during an online promotional offer in which I was to pay shipping and handling. The product arrived promptly with email confirmation.

What was extremely poorly disclosed (locked away in terms and conditions, customer service tells me) is that this is a free product ONLY if you cancel some sort of membership within 14 days. I ALWAYS LOOK to see if an offer comes attached to a membership. This membership was NOT disclosed in an upfront manner and reeks of misrepresentation and dishonesty. It on one situation to "forget to cancel," which happens. This was a situation in which I had no idea a charge of any kind was coming.

I called the company to contest the charge. They refused to refund the charge. Instead, a supervisor eventually offered to either (1) provide a 50% discount or (2) waive the $30 restocking fee.

Stay away from this business. There are far more forthright, honest companies with whom to do business.

Review: I have a complaint against

Beauty MD

8677 Villa La Jolla Dr #1231

La Jolla, CVA 92037

855-522-4364

On 9/25/2014 I logged into my Capital One account and was asked to participate in a survey about Capital One for which I would receive a choice of FREE gift. I chose a FREE trial sample of BEAUTY MD Aging Solution Moisturizer. I paid an agreed $2.95 for shipping with my credit card. I received the free sample which only contained the sample and a brochure of the aging solution moisturizer.

On 10/08/2014 my credit card was charged $87.50 by Beauty MD. I called BEAUTY MD on 10/12/2014 to get a refund of the $87.50 and was told I could not get a refund but any future shipments could be stopped but I had to pay $1.95. Reluctantly I did and was given a cancellation #[redacted].

I would like to get my $87.50 refunded. I only received the FREE ($2.95) sample which turns out that I was charged $87.50 for because I did not cancel within 14 days.

While taking the survey and selecting the free gift, I do not recall reading those terms. There was no invoice information with the product. Can you help me get my money back? I have not opened the product and have the original shipping box.

Since, I went on line and there are bad reviews about this company.

Thank You,

[redacted]Desired Settlement: see Above

Business

Response:

To Whom It May Concern:

I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any further documentation or questions you have to resolve this matter. I appreciate your time and review of the above reference complaint

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and

conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product. The customer placed their

order on 09/22/2014 05:48pm to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they

wish not to be billed for the product already received. Per terms and conditions, Ms. [redacted] was billed $87.50 at the end of her trial period. Her trial expired on 10/05/14. Under normal circumstances, we allow customers to return

the products back postmarked 14 days within their trial period. We have cross checked with our returns department and the customer has yet to return the product. Unfortunately, with no product returned, we are unable to issue credit.

I understand the Complaint Involves: Billing or Collection Issues When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the customer not checked the agreement box,

their order would have not been placed successfully. We show record of Ms. [redacted] contacting our call center on October 12, 2014. Please see below the notes taken from our CRM:

When placing her order, Ms. [redacted] was redirected to our website where she inputted her personal information. In order to successfully place her order, Ms. [redacted] inputted her credit card information. Our terms

and conditions is located in multiple areas and also a hard copy was sent to Ms. [redacted].

Review: I cancelled my shipments over a month ago and yet today the sent another shipment and charged my account again! This was to have been cancelled and now their website is down. Please help me. This product does not work as well as the much cheaper drugstore brands.Desired Settlement: I want my $69.95 refunded.

Business

Response:

May 31, 2013

RE: [redacted]

Whispering Pines,

North Carolina 28327

Case Number: [redacted]

To Whom It May Concern:

I am writing this letter in response to the [redacted] complaint

case number [redacted]. I understand that

the Revdex.com fairly reviews the situation

from the consumer and merchant point of view to make a fair judgment. I appreciate your time and review of the

above reference complaint.

We run an e-commerce website. We do not require customers to sign

to confirm their order. Customers place their order online with a valid credit

card or bank card. Our terms and conditions is in multiple areas to allow our

customers to acknowledge and understand our policy. To successfully place your

order, you first have to agree to our terms and conditions and be 18 years or

older. On the following page, there is a copy of a simplified terms and

conditions. Lastly, we include a copy of our terms and conditions on the

outside of the package. This purposely allows customers to understand our terms

and conditions prior to opening their package.

USPS shows tracking number [redacted] delivered our

product to Mr. [redacted] at 1:14 pm on May 24, 2013 in CARTHAGE, NC 28327.

Per terms and conditions, Mr. [redacted] was

charged $69.95 for the product already received. Under normal circumstances, we

allow customers to return the product back within 30 days of the transaction.

We have verified with our returns department and we still have yet to receive

the package from Mr. [redacted].

I understand Mr. [redacted] claims to have contacted our call center in

the month of April to cancel his recurring.

We show

no record of Mr. [redacted] ever contacting our call center to express any

concerns, during his trial period or even after. We have cross checked our

calls log, e-mail log, voice mail log and could not locate any form of

communication from Mr. [redacted]. With little to no communication we are unable

to modify Mr. [redacted]'s account. We were completely unaware of any concerns he

may have had. Mr. [redacted] never contacted us directly to resolve his issues.

Had Mr. [redacted] canceled his recurring in April,

we would of provided him a cancellation number and also an automated

cancellation email would have been sent to him verifying that he has cancelled

all future shipments. Looking at his account, no records were found of a

cancellation number being generated or no email was sent. We believe Mr.

[redacted] might have our company mixed up with another. Again, searching our

voice records and notes, no communication was found from Mr. [redacted].

We have canceled Mr. [redacted]'s subscription. He

will no longer receive any products or charges from us. We have USPS delivery

confirmation to Mr. [redacted].

In order for us to authorize credit, we need to receive the

product back. Mr. [redacted] still has

possession of all the products and he never made any sort of contact with us to

inform us to cancel his future orders. Had he sent the products back, we would

of provided him with the necessary funds.

We believe the charges are valid and abide by our agreed to Terms

and Conditions. I thank you for your time in taking into consideration

documents provided to help resolve this issue. Please feel free to contact us

with any further information you may need. We appreciate your assistance in

resolving this matter.

Sincerely,

Review: Company advertises a trial offer for price of shipping and handling only, yet in the extremely hidden and difficult to find terms and conditions, there is one line stating vaguely about a 14 trial offer. Apparently they consider shipping time if approximately 3 days to be part of that trial offer as well!!

Unexpectedly and without full understanding or consent, my credit card was charged $** by [redacted], which then resulted in an overdraft in my bank account.Desired Settlement: I would like for company to immediately refund my $** as I have now mailed the remaining product back to them. Of course, it would be a nice bonus if they would extend an extra $** to cover my NSF charged by my bank for transaction that over drafted due to this large amount debuting my account unexpectedly.

Wishful thinking, but you definitely will not receive what you do not ask for, therefore it doesn't hurt to ask?!

Review: they said pay for postage and receive a free trial after 14 days they charged $87 for that product thats false advertisement had to cancel within 14 days bud if its free its free no matter whenDesired Settlement: $87

Business

Response:

In Reference To

Case ID Account Number

[redacted]

April 11, 2014

To Whom It May Concern:

To Whom It May Concern:

I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly

reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any furthis documentation or questions you have to resolve this matter. I appreciate

your time and review of the above reference complaint

Sincerely,

1-855-LabGenix

Xtreme Muscle Pro

8677 Villa La Jolla Dr. #1231

La Jolla, CA 92037

In Reference To

[redacted] Memorial

Case ID Account Number

Customer Phone Number Customer Email

[redacted]@att.net

Tracking Number

IP Address

[redacted] , OH 44907 United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years

old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we

ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one

more time before deciding to keep the product.

The customer placed their order on 03/22/2014 05:22pm to participate in our trial offer where he had 14 days from his

order date to try our product (Please take a look at the order confirmation sent to the customer's email). Customers are

responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product

already received.

Per terms and conditions, the customer was charged $87.50 for the product already received AFTER the end of his trial

period ending on 4/5/14. Under normal circumstances, we allow customers to return the product back postmarked

within their trial period. We have cross checked with our returns department and we have yet to receive any

product back from the customer.

After the trial, customers are put into a recurring service which they may cancel at any time.

Trial product:

USPS shows tracking number [redacted] delivered our product to the customer

March 27, 2014 , 10:05 am Delivered MENTOR, OH 44060

I understand the Complaint Involves: Advertising Issues

When placing his order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions.

" Had the customer not checked the agreement box, their order would have not been placed successfully.

We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are

unable to track when each customer receives their product. We allow customers to call in and request their trial period

to be extended depending on how long shipping took or if customers need extra time to try the product.

Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end

of the trial.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping

& handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD

is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged

the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and

every 30 days thiseafter, you will be sent anothis 1 month supply of BeauteMD and your credit card on file will be billed

for a discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer service.

We have record of the customer contacting our call center on 04/07/2014 09:46am, past his trial period. At this moment,

the customer still had possession of the product and contacted our call center past their trial period.

Please take a look at the notes below taken from our CRM:

04/07/2014 09:46am - [redacted]t - CCI to cx said product is not working for him and it was suppose to be a free trial//

explained 14 day trial to cust//cust wanted me to go over where it said he would charged if it was not cx//cust said it

was suppose to be free//again explained it was not free//cust said to just cx it//waived cx fee of 1.49 to avoid escalation

The customer contacted past trial with concerns of the trial charge. The customer claimed that the product was free. Again,

only offer a trial offer where customers are able to try the product for free during their trial.

Customers are billed after their trial period for the product already received if they do not cancel.

We have yet to receive any packages back from the customer. Had the customer cancelled their recurring within trial period,

we would have provided him a Return Merchandise Authorization number to include in the package when returning the

remainder 50% of the product. Had he returned the product postmarked, his account would have not been charged further.

No RMA number was ever authorized for the customer. Please notice the cancellation email dated April 7, 2014, the first time

the customer contacted our call center.

We have cancelled the customer's recurring subscription on 4/7/14 when they contacted our call center. They will no longer receive

any products or charges from us.

We believe the charges are valid and abide by our agreed to Terms and Conditions. I thank you for your time in taking into consideration

documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate

your assistance in resolving this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

That is not free. They send you bottle of 60 pills and say you have 14 day free trial. But they charge you for the whole amount. How's that free. False ad is what it is

Review: I paid $2.95 for shipping of a free trial order of Extreme Muscle Pro and received the trial order. I have now been charged four times for additional orders at $87.50 per order. I have only received the trial order but my credit card keeps getting hit for additional order. One of the charges for $87.50 turns out to be for free trial order. I called the number for this company numerous times and nobody answers the telephone. The Revdex.com has numerous complaints for the very same thing. This appears to be a scam that has affected many other people... this company makes unauthorized credit card charges apparently at will. I also discovered through a Google search that this product does not do what it alleges... so I'm looking at financial card fraud, false advertising and a pattern of scamming people as reflected in the Revdex.com complaints filed against this company.Desired Settlement: I want a $350.00 refund to my credit card and for this company to stop charging $87.50 every month. I'd also like to see the Revdex.com change the grade for this company from a "D -" to an "F."

Business

Response:

In Reference To

Case ID Account Number

January 24, 2014

To Whom It May Concern:

I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly

reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any further documentation or questions you have to resolve this matter. I appreciate

your time and review of the above reference complaint

Sincerely,

1-855-LabGenix

Xtreme Muscle Pro

8677 Villa La Jolla Dr. #1231

La Jolla, CA 92037

In Reference To

Case ID Account Number

Customer Phone Number Customer Email

IP Address

[redacted] , NC United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18

years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on

the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read

the terms one more time before deciding to keep the product.

The customer placed their order on 10/04/2013 06:19am to participate in our trial offer where he had 14 days from his

order date to try our product. Customers are responsible for cancelling and returning the product within their trial

period if they wish not to be billed for the product already received. Per terms and conditions, the customer was

charged $87.50 for the product already received AFTER the end of his trial period ending on 10/18/2013.

Under normal circumstances, we allow customers to return the product back postmarked within their trial period. We

have cross checked with our returns department and we have yet to receive any product back from the customer.

After the trial, customers are put into a recurring service which they may cancel at any time.

Trial product:

USPS shows tracking number [redacted] delivered our product to

Mr. [redacted] on October 8, 2013 , 3:30 pm in [redacted]

Second month supply:

USPS shows tracking number [redacted] delivered our product to

Mr. [redacted] on November 20, 2013 , 5:11 pm in [redacted]

Third month supply:

USPS shows tracking number [redacted] delivered our product to

Mr. [redacted] on December 20, 2013 , 2:47 pm in [redacted]

Fourth month supply:

USPS shows tracking number [redacted] delivered our product to

Mr. [redacted] on January 21, 2014 , 2:45 pm in [redacted].

I understand the customers concern was regarding: Billing or Collection Issues

When placing his order, Mr. [redacted] checked “Yes, I am at least 18 years old and agree to the

Terms and Conditions." Had the customer not checked the agreement box, their order would

have not been placed successfully.

We do offer a FREE 14 day trial. Customers are responsible for contacting our call center to cancel

prior to their trial ending to not be billed at the end of the trial. Had the customer contacted us

within trial, they would have not been charged nor put into a monthly subscription.

Another concern the customer had was our customer service phone number. Our call center number

is (855) LABGENIX (522.4364). We have representatives in our office from 7AM-530PM PST Monday - Friday.

If customers try to contact our call center after office hours, they are redirected to our voicemail system. Our

representatives promptly answer the voicemails the following day. We also have a support email:

[email protected] that customers contact us to manage their accounts.

We show no record of the customer ever contacting our call center or our support email. Had Mr.

Wallace reached out to our call center to cancel his recurring subscription, we would have gone

ahead and immediately stopped his account of any further transactions. Also, we would have

offered to have him return the merchandise and provided him a Return Merchandise Authorization

number to include in the package when returning the product. Had he communicated with us we

would have been more than happy to assist Mr. [redacted] in any way possible.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged

$2.95 for shipping & handling for a 1 Month Supply of BeauteMD. You will have 14 days from your

original order date to decide if BeauteMD is right for you. If you are enjoying BeauteMD, do nothing

and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the

bottle you received. Approximately 45 days from your original purchase date, and every 30 days

thereafter, you will be sent another 1 month supply of BeauteMD and your credit card on file will

be billed for a discounted price of $87.50. You may cancel your membership at any time by simply

contacting our customer service.

We have yet to receive any packages back from the customer. The customer may return his most

recent product which was delivered on 1/21/14. The customer will be credited in full of $87.50.

We have cancelled the customer's recurring subscription on 1/24/14 upon receiving their Revdex.com complaint.

01/24/2014 01:24pm By Ana - Main Product "XMP - 30 Day Supply $87.50" was placed on HOLD

We believe the charges are valid and abide by our agreed to Terms and Conditions. I thank you for your

time in taking into consideration documents provided to help resolve this issue. Please feel free to contact

us with any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

Offer on internet was 14 day free trial, with paying only for shipping. LATER 5 find on my credit card bill a charge from

Lab Genix for $87.50 I had not ordered more product. I had given no permission to charge for item. Did get through and cancelled any future shipment, but I could not get a refund, only because I had not used product and they gave me permission to return it did I get some money back , but it cost me $30 fee to restock. This is a scam out-right. No correspondence at all until you have already been billed. Learned a lesson, DO NOT give credit card info to unknown companies....I am out $30 for nothing at all to use. This all was done by them in less than a month with my credit card number available to them. Bad company

Review: I signed up for a FREE trial of product, pay shipping only. I called to cancel within the trial period. The customer service person told me it was their company policy to bill me $25 to keep the product. If I have to pay $25, it's not a FREE trial. When I asked him to show me on the website where that $25 policy is stated in the terms and conditions, he gave me the company web address, but couldn't show me where the $25 fee is on the website. He continued to state that was their company policy. I'm returning the product.Desired Settlement: Revdex.com needs to stop their bait and switch scam. If it's FREE trial, you can't charge people $25 to keep the free product.

Business

Response:

In Reference To

Case ID Account Number

June 27, 2014

To Whom It May Concern:

I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly

reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any further documentation or questions you have to resolve this matter. I appreciate

your time and review of the above reference complaint

Sincerely,

1-855-LabGenix

8677 Villa La Jolla Dr. #1231

La Jolla, CA 92037

In Reference To

Case ID Account Number

Customer Phone Number Customer Email

###-###-#### [redacted]

IP Address

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18

years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on

the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read

the terms one more time before deciding to keep the product.

The customer placed their order on 06/15/2014 at 07:30pm to participate in our trial offer where she had 14 days

from her order date to try our product. Customers are responsible for cancelling and returning the product within

their trial period if they wish not to be billed for the product already received. Customers who choose to keep the

product are automatically enrolled onto a recurring subscription. Per terms and conditions, Ms. [redacted] was billed

$2.95 for the product shipped to her. Under normal circumstances, we allow customers to return the product back

within the trial period of . We have cross checked with our returns department and the customer has yet to return

the product.

I understand the Complaint Involves: Advertising Issues

When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and

Conditions." Had the customer not checked the agreement box, their order would have not been placed

successfully.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try [redacted] at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for

shipping & handling for a 1 Month Supply of [redacted]. You will have 14 days from your original order date to

decide if [redacted] is right for you. If you are enjoying [redacted], do nothing and at the end of your 14 day

trial period, you will be charged the low rate of only $87.50 for the bottle you received. Approximately 45 days

from your original purchase date, and every 30 days thereafter, you will be sent another 1 month supply of [redacted]

and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership at any time

by simply contacting our customer service.

Ms. [redacted] contacted our representatives on 06/20/2014 at 07:35pm, within her trial period of 14 days, regarding her

account. Because she was able to contact us within the allotted time slot, our representatives were able to issue a

Return Merchandise Authorization number in order for Ms. [redacted] to return the product received. However, we have

cross checked with our returns department and have yet to receive the product issued to Ms. [redacted]. Again, we have

NOT received the trial product back from our valued customer.

We show record of Ms. [redacted] receiving the trial product which was shipped to her at at 12:44 pm on June 18, 2014 in

[redacted]. Unfortunately, with no product returned, we are unable to issue credit for the shipping and

handling fees which she is disputing.

In regards to the $25.00 fee mentioned in Ms. [redacted]'s complaint, our representatives have NOT yet billed her for this price.

We have cancelled the customer's recurring subscription on 06/20/2014 07:29pm. They will no longer receive any products

or charges from us. Again, the customer has yet to contact us or send any products back. We have positive AVS and tracking

confirmation connected with the customer. To cancel recurring services, the customer has to notify us, the merchant, of the

cancellation. The customer's cancellation email was sent on Jun 20, 2014 at 4:29 PM to her email: [redacted]@gmail.com.

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to

contact us with any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

Review: While this company is not a member of the Revdex.com, this complaint concerns the actions of the following business: [redacted] Review:

Upon seeing the advertisement for a FREE sample of BEAUTE MD my daughter placed an order with the knowledge that a small shipping and handling charge would be applied.

AT NO TIME was any mention of an established condition mentioned concerning the cream. I later discovered that this ESTABLISHED condition existed and consisted of the following:

• This was a fourteen (14) day TRIAL period NOT a FREE sample.

• Failure to respond within the 14 days would result in continuation of the product and I would be billed the entire amount of the product each month. I am not sure EXACTLY how much this amount would be. A figure of $87.50 has been mentioned BUT no exact price for the product in question has been given. Hence I have no concept of what the exact price would or will be.

• Nowhere, in any of the advertisements I saw and researched was there any mention of a payment amount to be applied, rather the promise that this was FREE sample and if I liked it I could order at the regular price. This led me to BELIEVE that this sample was free without additional cost or obligation, and no other charges would be made other than the small shipping and handling charge.

Upon learning that the company charged me, I called the company to complain about this matter. At that time I told them to cancel all future shipments. However to this date I have NOT received any confirmation concerning this cancellation. Thus I cannot be sure if this cancellation has taken affect.

This complaint concerns business practices engaged in by LabGenix which leads one to believe one thing but is actually a method of trapping individuals into buying something they may not want. In addition, my cancellation of the program is not, and has not been acknowledged by the company leaving me in doubt as to whether or not this "unethical" program has actually been cancelled.

Finally, there is a warning I discovered that if I should attempt to block their financial transactions for something I cancelled and do not want, they have threatened to contact all the major credit bureaus and declare me delinquent and will engage in legal proceedings.

This not only strikes me as totally unethical but also threatening. Hence this complaint.Desired Settlement: A refund of the product minus the $2.95 shipping and handling fee associated with the FREE sample. Plus changes to their business practices and nomenclature of words used in their advertisements. In addition verification that this "program" has been cancelled for me and I will not receive, nor be charged for any additional product, nor receive any additional sales literature from this company.

Business

Response:

[redacted]

Case ID Account Number

Customer Phone Number Customer Email

[redacted] [redacted] United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old

and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the

product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before

deciding to keep the product.

The customer placed their order on 03/16/2014 12:58pm to participate in our trial offer where she had 14 days from her order

date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish

not to be billed for the product already received. Per terms and conditions, Ms. [redacted] was billed $52.50 [discounted rate] for

the product already received at the end of her trial period. Her trial expired on 03/30/14 but due to credit card complications,

we received a payment on 04/08/14 for a discount rate of $52.50. Under normal circumstances, we allow customers to return

the products back postmarked within their trial period. We have cross checked with our returns department and the cu has yet

to return the product.

I understand the Complaint Involves: Advertising Issues

When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the

customer not checked the agreement box, their order would have not been placed successfully. We have attached screenshots of

what our order page looks like.

We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are unable to track

when each customer receives their product. We allow customers to call in and request their trial period to be extended depending on

how long shipping took or if customers need extra time to try the product.

Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling for

a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you are

enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the bottle

you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another 1 month

supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership at any

time by simply contacting our customer service.

Had Ms. [redacted] cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise

Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked,

her account would not have been charged further. No RMA number was ever authorized for Ms. [redacted]. No cancellation email was ever sent to

Ms. [redacted] until 05/07/14 per her request.

We show record of Ms. [redacted] receiving the product shipped to her. We have attached a positive AVS record on file. Unfortunately, with no

product returned, we are unable to issue credit. She contacted our call center past her trial.

We have cancelled the customer's recurring subscription on 05/07/14 . They will no longer receive any products or charges from us. Again,

the customer has yet to send any products back. We have positive AVS and tracking confirmation to the customer. To cancel recurring

services, the customer had to notify us, the merchant, of the cancellation prior to the end of their trial. The customer's cancellation email

was sent on 05/07/14 to her email: [redacted].

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any

further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

[redacted] D.

Review: I sent for a free trial offer only to pay for the shipping of $1.93. Two weeks later my credit card was charged $87.50. Called the company on 3/30/14 to cancel a shipment, thinking I got the free sample, then would get a shipment in a few days. Not so, the free trial was the $87.50 charge. They said because I didn't send back the jar of moisturizer in 14 days, I was charged the $87.50. Where is the fine print hidden? I didn't see anything that stated to return in 14 days if not satisfied. I thought it was a free sample. Another problem regarding this is, a person doesn't even know about the $87.50 until they get their credit card statement in a month. What a scam this is!

This is a fraudulent company and should be put out of business before they scam hundreds of other people!

Business

Response:

In Reference To

Case ID Account Number

[redacted]1

Customer Phone Number Customer Email

IP Address

[redacted] , United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and

agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product

with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to

keep the product.

The customer placed their order on 03/10/2014 12:07pm to participate in our trial offer where she had 14 days from her order

date to try our product (Please take a look at the order confirmation sent to the customer's email). The customer was billed

$2.95 for shipping and handling, NOT $1.93.

Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the

product already received. Under normal circumstances, we allow customers to return the product back postmarked within their

trial period. We have cross checked with our returns department and the cu has yet to return the product resulting in the trial

charge of $87.50.

Trial product:

USPS shows tracking number [redacted] delivered our product to the customer March 12, 2014 , 2:07 pm

Delivered LA MIRADA, CA 90638

I understand the Complaint Involves: Advertising Issues

When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions."

Had the customer not checked the agreement box, their order would have not been placed successfully.

We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are unable

to track when each customer receives their product. We allow customers to call in and request their trial period to be extended

depending on how long shipping took or if customers need extra time to try the product.

Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling

for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you

are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the

bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another

1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your

membership at any time by simply contacting our customer service.

I have attached screenshots of our order page where it states our terms and conditions and where the customer agreed to it.

In addition of our policy being on the order page, we also attach a hard copy of the terms on the OUTSIDE OF THE PACKAGE.

Customers have another chance to read and fully understand how the trial period works. If customers do not agree, they may

simply refuse/return to sender the package. As a courtesy, the package will be sent back to us at NO COST TO THE CUSTOMER.

I also understand that the customer claims she ordered a “sample.” Unfortunately, we do not offer any samples. Nowhere on our

website says “Sample.” We offer a trial period, which might confuse some customers. The trial allows the customer to get the

product and try it out. Again, if they do not want to be billed, they are responsible for sending it back within trial. If they chose

to keep the product, customers do nothing and at the end of their trial, they are billed for the PRODUCT ALREADY RECEIVED.

The trial products we ship to customers are actually 30-day supply. We ship 30-day supplies so that customers that chose to

continue with our product have no discontinuity in using. Many customers find this convenient since our product requires

everyday use to maximize benefits.

We have record of the customer contacting our call center on 03/30/2014 01:13pm, past her trial period. At this moment,

the customer still had possession of the product and contacted our call center past their trial period.

Please take a look at the notes below taken from our CRM:

03/30/2014 01:13pm - [redacted] - cci wants to cx acct, cust stated she didn’t mean to order product. waived cx fee

not to upset cust. Offered cust 40% discount cust declined cx acct.

The representative offered a discounted rate which was declined and cancelled the customer’s recurring subscription per

request. The customer did not request for a Return Merchandise Authorization number to return the product. At this point,

the customer was already billed for the product she still currently has possession of.

The customer contacted our call center once more on 04/08/2014 02:27pm.

Dianne Smith - cci to verify acct closed, confirmed with cu account stopped 3/30/14.

03/30/2014 01:13pm By [redacted] - Main Product "BMD - Trial Charge $87.50" was placed on HOLD

03/30/2014 01:13pm By [redacted]r - Recurring turned OFF

The customer contacted past trial and still has the product. The customer is past our return policy.

We have cancelled the customer's recurring subscription on 3/30/14 when they contacted our call center. They will no

longer receive any products or charges from us. Please see attachments of where the customer was informed of the

trial charge.

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free

to contact us with any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

Review: I signed up for a trial offer on www.xtrememusclepro.com in the beginning of May 2013. I was charged $2.95 on May 3rd to cover the shipping. The product was never delivered to me; however, I was charged another $87.50 on May 20th. I called the company and spoke with [redacted] (apparently she's a supervisor that answers the phone at Customer Service). I informed her of the situation and told her I wanted a full refund of my money since I never received the product the company promised me. She went on to tell me that my package made it as far as my local post office yet, when I call my post office, they have no record of the package ever coming into the building. [redacted] kept insisting that if the post office lost it, it was their responsibility to provide a replacement/refund. (I know better than this as the post office has lost one of my packages and would not cover the cost of the package and contents due to it not being insured.) She also told me that it was MY job to call the post office and track down the package. After going back and forth with her for a good 5-10 minutes, she finally told me that if I spoke with the post office and they could not find the package that she'd issue a partial refund. I tried explaining, once again, that I had already spoken with the post office (on several occasions in the last month), and that I would like a FULL refund since I never received the product I paid for. She did offer to send me yet another bottle of the product instead of issuing a refund. I continued to tell her that this was not satisfactory and I wanted a full refund, to include the original shipping charge. It seems as though this company is only after money and not the slightest bit helpful to, or considerate of, their customers.Desired Settlement: I would like a full refund of my money, all $90.45 of it.

Business

Response:

June

8, 2013

Re: [redacted]

Stafford, Virginia

22554

Case: [redacted]

To Whom It May Concern:

I am writing this letter in response to case number [redacted],

[redacted] complaint. I understand that the Revdex.com fairly reviews the

situation from the consumer and merchant point of view to make a fair

judgement. I appreciate your time and review of the above reference

complaint.

The customer ordered our Xtreme Muscle Pro product

from LabGenix on 05/01/2013 04:00pm. The customer ordered our

trial promotion where you pay $2.95 shipping and handling to have our best

selling muscle supplement sent to him to try for 14 days. We send a full

size 30 day supply bottle for customer convenience if the customer likes the

product they have no disruption in use. If they do not contact us or send

the product back, they are then charged for the jar $87.50 for the product

already received.

Mr. [redacted] claims to be charged on May 3, 2013. He actually placed

his order to participate in our trial offer on 05/01/2013

04:00pm. USPS tracking number: [redacted]

shows the product was delivered the following day, at 12:45 pm on May 4, 2013

in STAFFORD, VA 22554.

14 days later, with no communication from Mr. [redacted], he was

charged $87.50 for the product already recveived on 05/16/2013, the end of his

trial period.

We show record of Mr. [redacted] contacting our call center on

06/03/2013, almost three weeks past his trial period. Please take a look at the

notes below taken from our CRM:

06/03/2013 10:17am - [redacted] - cu called irate about

charge on acct. Explained t&c and trial to cu. Cu stated that he never

received the product. Have delivery confirmation on May 4th. Told cu I will

give him the tracking information for him to call the post office to track

package. cu kept arguing that they do not have it and his mom works there and

havent seen it. Told cu it did get to that post office so speak to a manager in

regards to the package. Told cu if they lost it, they are responsible. cu

arguing that its our responsibility and wants full refund now. Told cu to call

them and follow up with me. if they did say they delivered it, told cu I will

try to work with him for a partial refund and free product. cu declined saying

he doesnt want any product and he wants a full refund for a product he never

received. Told cu I will see what I could do after he follows up with the post

office. acct stopped.

After speaking to our representative, Mr. [redacted] understood that

he was already past his trial period. Mr. [redacted] continued to claim that he

never received the product. We believe Mr. [redacted] has our trial period

confused. He was charged $87.50 for the product received on May 4, 2013. He had

14 days to try our product from his order date. He received a 30 day supply to

have no disruption in use. It is the customers responsibility to cancel within

their trial period.

Looking on our website, underneath where customers input their

credit card information, it clearly states what customers are purchasing:

Try Xtreme Muscle Pro Today, just pay a small

shipping and handling fee. Your credit card will be charged $2.95 for shipping

& handling for a 1 Month Supply of Xtreme Muscle Pro. You will have 14 days from your original order date to decide if Muscle

Pro is right for you. If you are enjoying Muscle Pro, do nothing and at the end

of your 14 day trial period you will be charged $87.50 for the bottle received.

Mr. [redacted] contacts our call center once more the same day:

06/03/2013 11:06am - [redacted] - cu called back again, says he

called the post office and they did not have the product, offered cu a refund

minus $20 handling fee and a new bottle, said he did not want a new bottle just

a refund, told him as a courtesy would issue a refund minus $10 handling fee,

cu accepted and was happy said he would not be mean anymore, account has

already been stopped, issued the refund of $77.50

Though we had delivery confirmation, our representative was still

willing to assist Mr. [redacted]. To resolve the issue, our representative offered

Mr. [redacted] a full refund minus a $10 handling fee. Mr. [redacted] agreed to the

refund and was processed the same day. We believe we have gone above and beyond

assisting Mr. [redacted]. Per notes and voice recording, Mr. [redacted] accepted the refund

and was satisfied. Because Mr. [redacted] continued to file a complaint, we went

ahead and blacklisted him.

We have already issued Mr. [redacted] a full refund minus a $10

handling fee. Again, we have USPS delivery confirmation to Mr. [redacted] with

tracking number [redacted]. I appreciate your help in resolving

this matter.

Sincerely,

LabGenix

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In November they advertised a months supply of face cream for a shipping and handling charge of $2.95. I received the product with no paper work included. Then on my Dec statement there is an unauthorized charge for $89.95 from this company.

I called my credit card company, and I am disputing the charge. I feel it is my responsibility to report this action as I feel this is a scam.Desired Settlement: I request that the company refund Citi Card, so it is taken off my credit card.

Business

Response:

The customer placed their order on 11/14/2014 02:47pm to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a recurring subscription. Per terms and conditions, [redacted] was billed $87.50 for the products shipped to her. Under normal circumstances, we allow customers to return the products back 30 days from the transaction date. We have cross checked with our returns department and the cu has yet to return the product nor contact us to cancel her recurring services.I understand the Complaint Involves: Billing or Collection IssuesThis is posted on the same webpage where the customer inputted her credit card information:Had [redacted] cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked, her account would not have been charged further. No RMA number was ever authorized for [redacted]. No cancellation email was ever sent to [redacted] until Friday, January 2, 2015 at 10:34 AM, when receiving this complaint.We have cancelled the customer's recurring subscription on 01/02/15. They will no longer receive any products or charges from us. Again, the customer has yet to contact us or send any products back. We have positive AVS on file. To cancel recurring services, the customer had to notify us, the merchant, of the cancellation.The product has been shipped to the customer today. As a courtesy, if the customer returns the product to us unopened, we will issue the customer a FULL REFUND.I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.Sincerely,[redacted]

Review: I WENT ON THE INTERNET AND SAW A TRIAL OFFER FOR BEAUTEMD BY LABGENIX FOR $4.95. I ORDERED THIS. THEY SENT ME AN EMAIL CONFIRMING MY PRICE OF $4.95. AT NO TIME DID THEY EVER MENTION I WOULD BE BILLED $82.00+ DOLLARS, UNTIL I FOUND THE CHARGE IN MY BANK ACCOUNT. I AGAIN WENT ON LINE TO OBTAIN THEIR PHONE NUMBER, ###-###-####. I ATTEMPTED TO CONTACT THEM. YOU GET AN AUTOMATED SYSTEM THAT EVEN THOUGH YOU SELECT THE OPTIONS THEY GIVE YOU IT TAKES YOU NOWHERE ONLY BACK TO LISTEN THE ORIGINAL AUTOMATED SYSTEM. I BOUGHT A TRIAL OF THIS PRODUCT FOR $4.95 AND DID NOT AUTHORIZE ANYTHING ELSE. I ATTEMPTED TO CONTACT THE COMPANY TO RESOLVE THIS CANNOT, IT IS A SCAM!!!!!!!!!!!!!!! I WANT MY $82.00+ DOLLARS REFUNDED. THANK YOU.Desired Settlement: I DID NOT AUTHORIZE FOR ANYTHING OTHER THAN THE PURCHASE OF THE TRIAL. I WANT TO BE REFUNDED BY $82.00+ DOLLARS THEY TOOK OUT OF MY ACCOUNT WITHOUT AUTHORIZATION.

Business

Response:

September 12, 2013

RE: [redacted]

Saint Louis , MO

63130

Case Number: [redacted]

To Whom It May Concern:

I am writing this letter in response to the [redacted]

complaint case number [redacted]

. I understand that the Revdex.com fairly reviews the situation from the

consumer and merchant point of view to make a fair judgment. I appreciate your time and review of the

above reference complaint.

USPS shows tracking number [redacted] delivered our

product to Ms. [redacted] August 29, 2013, 9:46 am SAINT LOUIS, MO 63130.

Ms. [redacted] opted in our promotional offer on 08/27/2013 05:49am where she paid $2.95 for

our product to be shipped to her. As she stated on the complaint, she purchased

a trial for our product which is correct. Customers have 14 days from their

order date to try the product. They are responsible for canceling within their

trial period if they wish not to be billed for the product already received. We

send a whole month supply for customers that wish to continued with our

services so they do not have a disruption in use.

I understand Ms. [redacted] complaint is regarding Advertising

Issues.

This leads us to believe Ms. [redacted] did not

read over our terms and conditions.

Our terms and conditions is in multiple areas to

allow our customers to acknowledge and understand our policy. To successfully

place your order, you first have to agree to our terms and conditions and be 18

years or older. On the following page, there is a copy of a simplified terms

and conditions (right UNDERNEATH the box where customers input their credit

card information). Lastly, we include a copy of our terms and conditions on the

outside of the package. This purposely allows customers to understand our terms

and conditions prior to opening their package. So, if customers disagree with

our terms, they can refuse/return to sender the box and it will be shipped back

to us at no cost to them.

Had Ms. [redacted] canceled her trial period, we

would of authorized her a RETURN

MERCHANDISE AUTHORIZATION NUMBER (RMA) when sending the product back. We

accept returns that are postmarked within the trial period and have at least

50% of the product left. In addition, we would of provided her a cancellation

number and also an automated cancellation email would have been sent to him

verifying that she has canceled all future shipments.

When contacting our call center, our automated

machine recites our hours of operation. In addition, it gives you the option to

leave a voicemail even if customers contact us after office hours. Looking

through our voice recordings, we show no record of Ms. [redacted] ever contacting

our call center to express an concerns.

Stated in our terms and conditions:

RETURNS

& REFUNDS

If you

are not satisfied with your trial for any reason, simply contact us within 14

days of placing your

order. You will be required

to ship the remainder of the product back to us postmarked no later than the

14th day of your trial period to ensure you are not billed any further charges.

Ms. [redacted]'s trial ended on 09/11/13. Ms.

[redacted] has yet to send the product back. Had she sent the product back, she

would of never been charged.

Our product is made with organic ingredients and

is very high end. It is retailed at $120.00 but customers receive a discount by

opting in our trial promotion. Ms.

[redacted] was billed $87.50 at the end of her trial period for the product

already received. As a courtesy, I will issue

Ms. [redacted] a 30% refund for the misunderstanding our trial period.

Again, please note that where customers input

their credit card information, there is a short paragraph that explains what

they are signing up for. In addition, we send a hard copy of the terms and

conditions on the outside of the packaging.

She still has possession of the product and never contacted us. Again, I will issue Ms. [redacted] a courtesy 30% refund. I have stopped her

account when I received her Revdex.com complaint. We show no other communication from

Ms. [redacted]. Had she contacted our call center, we believe she would of

not filed the complaint.

Refund: 09/12/2013 04:44pm By [redacted] XXXXXXXX- Refunded - $26.25

Trans-ID: [redacted]

Please advise, the refund amount may take a couple business days

to reflect on Ms. [redacted]'s account

depending on who she banks with.

I thank you for your time in taking into consideration documents

provided to help resolve this issue. Please feel free to contact us with any

further information you may need. We appreciate your assistance in resolving

this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Its easy for this company to say that the responsibility relies w/me. That I should have contacted them to end my trial. However, as I stated in my original complaint the number on their website does not work. Once you call it the automated system picks up and NO matter what option you choose the automated system just re-starts. I tried to contact them over and over to no avail. They want there product returned, gladly, just give me an address and a working phone number so I can send it certified return receipt requested. This company is at fault and I should receive a full refund! There offer is totally unacceptable.

Business

Response:

September 16, 2013

RE: [redacted]

Saint Louis , MO 63130

Case Number: [redacted]

To Whom It May Concern:

I am writing this letter in response to the [redacted]

complaint case number [redacted] . I understand

that the Revdex.com fairly reviews the

situation from the consumer and merchant point of view to make a fair

judgment. I appreciate your time and

review of the above reference complaint.

USPS shows tracking number [redacted] delivered our

product to Ms. [redacted] August 29,

2013, 9:46 am SAINT LOUIS, MO 63130.

Ms. [redacted] opted in our promotional offer on 08/27/2013 05:49am where she paid $2.95 for

our product to be shipped to her. As she stated on the complaint, she purchased

a trial for our product which is correct. Customers have 14 days from their

order date to try the product. They are responsible for canceling within their

trial period if they wish not to be billed for the product already received. If

they do not contact us within their trial, they are billed for the 30 day

supply they already received.

We apologize for the troubles Ms. [redacted] was

having with our phone system but we have yet to have this issue come up. Our

call center phone number is ###-###-####(LABGENIX) we are open from Mon-Fri

7AM-530PM PST. Customers who contact us outside of office hours are able to

leave voice mails. Our call reps follow up with these voicemails the following

morning.

When contacting our call center, our automated

machine recites our hours of operation. In addition, it gives you the option to

leave a voice mail even if customers contact us after office hours. Looking

through our voice recordings, we show no record of Ms. [redacted] leaving any

voicemails or emails regarding her concern. We received her first email on

09/12:

09/12/2013

05:33pm - [redacted] XXXX - cu sent email stating she never got a refund. sent email back going over 30% refund

issued and for her to call and speak with ana if she has further questions. left hours of operation

as well.

Normally with trial products that are returned

postmarked PAST their trial period, a handling fee of $35 is placed and

customers are refunded the difference. I have worked with my returns department

and had them skip the return process for the customer and issued Ms. [redacted]

an additional 30% refund. The total of her refund is 60%. Ms. [redacted] has been

refunded the amount of $52.50 even though she is already past her trial period.

She is free to keep the product.

We feel we have gone above and beyond assisting

Ms. [redacted]. Though she never got a hold of us via phone, she never contacted

us via email before she filed the complaint. We believe had she emailed us, a

representative would have been able to assist her and even avoid her filing a

complaint. Again, she never contacted us prior to the complaint. However, she

did email us AFTER she received my first Revdex.com response asking for her refund.

Please advise, the refund amount may take a couple business days

to reflect on Ms. [redacted]'s account

depending on who she banks with.

I thank you for your time in taking into consideration documents

provided to help resolve this issue. Please feel free to contact us with any

further information you may need. We appreciate your assistance in resolving

this matter.

Sincerely,

Review: I ordered a trial size of a face cream for which my credit card company was charges $2.95 on Sept 28, 2013.On Oct 13, 2013 my credit card was charged $87.50.I received only one product and I don't know whether it was the trial size or the full size shipped Oct 13th.My purpose is to STOP FURTHER SHIPMENTS.The address on the email confirmation is 7770 Regents Rd, SD, which turned out to be a UPS MAILBOX. The UPS manager was unable to give info because of privacy law.If I cannot stop them I fear that I will receive another charge on Nov. 13th.Desired Settlement: Make it possible that further shipments will be stopped right now.

Business

Response:

Revdex.com COMPLAINT RESPONSE November 6, 2013

RE:

San Diego , CA 92103

To

Whom It May Concern:

I am writing this letter in response to case number [redacted]

complaint. I understand that the Revdex.com fairly reviews the situation from the

consumer and merchant point of view to make a fair judgment. I appreciate your

time and review of the above reference complaint.

Our terms and conditions are in multiple areas to allow our

customers to acknowledge and understand our policy. To successfully place your

order, you first have to agree to our terms and conditions and be 18 years or

older. On the following page, there is a copy of a simplified terms and

conditions. Lastly, we include a copy of our terms and conditions on the

outside of the package. This purposely allows customers to understand our terms

and conditions prior to opening their package.

The customer ordered our Beaute MD product from LabGenix on 09/28/2013 11:46pm.

The customer ordered our trial promotion where you pay $2.95 shipping and

handling to have our best selling Aging **lution moisturizer sent to you to try

for 14 days. We send a full size 30 day supply jar for customer convenience if

the customer likes the product they have no disruption in use. If they do not

contact us or send the product back, they are then charged for the jar $87.50

discounted from our retail price of $120.

The customer’s Complaint Involves: Billing or Collection Issues.

Ms. [redacted]’s trial expired on 10/14/13 resulting in the $87.50

charge. Had she sent the product back with 50% left and postmarked within her

trial, she would have not been charged for the trial jar. Because Ms. [redacted] did

not contact our call center prior to November 4, 2013, she was billed for the

product already received. With no product returned, we are unable to issue

credit. However, our representative did stop any future orders for Ms. [redacted]

which was requested when she sent her email on 11/4/13.

Ms. [redacted] emailed our support email ([email protected]) dated

November 4, 2013 (ALREADY PAST HER TRIAL PERIOD). Please see below what Ms.

[redacted] sent our support email:

TO: LABGENIX

Please, CANCEL IMMEDIATELY any shipment of

future BEAUTE MD face creams and remove any such charges from my credit card.

I shall appreciate your acknowledgement of

receipt of this email request.

Thank you.

Further, will you please explain what you sent

as a trial size on 9/28/13 when you charged me $2.95

On 10/5/13 I received from you a jar

of cream which looked much larger than what one would expect for a trial size.

You charged $87.50 on 10/13/13 but nothing was

received.

[redacted], San Diego 92103

Since then, our representative has responded and took action

on Ms. [redacted]’s account. Please see below what our representative responded to

Ms. [redacted]:

[redacted],

As stated in the terms and conditions it is a

14 day trial on a 30 day supply starting the day you place your order. When you

processed your trial offer for $2.95 we sent you a 30 day supply. If you did

not wish to keep the product and be charged for it you would have had to return

at least half the product to us postmarked no later than 10/13. When your trial

expired on 10/13 and no contact was made with us you were charged for the

initial 30 day supply that the trial was on, as well as put on a recurring

service where you would receive a 30 day supply every 30 days. I have stopped

your account from all future charges and shipments.

Regards, [redacted]

Since Ms. [redacted]’s email, our representative stopped any future

orders to Ms. [redacted]. Below are the notes taken from our CRM:

11/04/2013 04:14pm - [redacted] - cu emailed

requesting to cancel service and explain trial process. emailed back explaining

the T&C and informing her I canceled her service.

11/04/2013 04:14pm By

[redacted] - Added Notes

11/04/2013 04:08pm By

[redacted] - Main Product "BMD - Trial Charge $87.50" was placed

on HOLD

11/04/2013 04:08pm By

[redacted] - Recurring turned OFF

10/13/2013 10:15pm

Order Created

Our representative did explain what the charge was for and

hopefully Ms. [redacted] understands how the charges came about. Again, our

representative has stopped FUTURE orders for Ms. [redacted]. Please see attached of

the emails exchanged and also our automated cancellation notification email.

We would love to regain Ms. [redacted]’s business back. Our Beaute MD

is specially formulated and is a very high end product. Along with our

moisturizer, we have other products that are created to use in conjunction with

the moisturizer to provide the best results. I would be more than happy to help

Ms. [redacted] reach her goals in looking younger. Please contact me for any discount

deals at ###-###-#### and ask for a supervisor.

I thank you for your time in taking into consideration documents

provided to help resolve this issue. Please feel free to contact us with any

further information you may need. We appreciate your assistance in resolving

this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.For the record I wish to add that:1. I could not understand why I did not receive a "trial size" of the product (the company sent a full size product).2. The company having a San Diego address was reassuring to me. When I wanted to visit the business, I discovered that it was nothing but a mailbox address which was highly suspicious to me.Thank you for your help in getting this matter resolved.

Regards,

Review: I ordered a product online as a gift for my mother. The [redacted] product states that this is a promotion and you pay only shipping. As I told the lady on the phone, I did this on my phone, and there was absolutely nothing to click to view terms and conditions. She AGREED that the mobile site IS different than the desktop, so she knew that this was a scam right then. She was clearly reading from a piece of paper and tried to offer me a discount, and then after I refused that, she discounted a little more. I felt like I was getting nowhere, so I agreed to a partial refund. THEN she tried to sell me the product AGAIN, monthly, at a cheaper price than she just refunded me. After researching this company, reading the reports on Revdex.com, and speaking to two different people with this company, this for sure the worst scam of my life. WHY IS THIS BUSINESS STILL IN OPERATION? How is this legal to do to people? How can you even live with yourselves having to rip people off in order to sell your product? They have a grade of F on Revdex.com.org for a reason! The only thing I can thank them for is a lesson learned. I try to do something nice, and look what happens. Horrible people!Desired Settlement: REFUND, APOLOGY FOR TERRIBLE CUSTOMER SERVICE, and SHUT THIS BUSINESS DOWN!!!

Business

Response:

In Reference To[redacted]Case ID Account Number[redacted]Customer Phone Number Customer Email[redacted]IP Address[redacted]The customer placed their order on 01/23/2015 04:28am to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a recurring subscription. Per terms and conditions, the customer was billed $89.95 the product shipped. Under normal circumstances, we allow customers to return the products back postmarked within their trial period. We have cross checked with our returns department and the customer has yet to return the product nor contact us to cancel her recurring services.I understand the Complaint Involves: Billing or Collection IssuesWhen placing their order, customers checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully. In addition, upon receiving the package, the customer is sent a hard copy of the terms and conditions on the outside of the package. If customers do not agree, they may simply return the product to us at no cost.PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our WebsiteYour credit card will be charged $2.95 for shipping and handling of a one month supply of [redacted] Anti-Wrinkle Moisturizer. You will have 14 days since the order date to try [redacted] and decide if it is right for you. If by the end of your trial you are enjoying Beaute MD, simply keep the jar and your credit card will be charged in the amount of $89.95 for the item received. To see full terms and conditions please click here.Had the customer cancelled their recurring transactions within their 14 day trial period, we would have provided them a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had the customer returned the product postmarked, their account would not have been charged further. No RMA number was ever authorized for the customer until after they contacted our call center, past their trial period.We have records of the customer contacting our call center on February 7, 2015. The customer was explained how the charges came about and was offered a refund of $44.98 and the ability to keep the product. The customer agreed and the refund was processed that same day.We have cancelled the customer's recurring subscription on 02/07/15 . They will no longer receive any products or charges from us. Again, the customer has yet to send any products back and we have refunded them a courtesy $44.98. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.Sincerely,[redacted]

Review: I signed up for cream at 2.95 and 4.95 and when I checked my credit card I was also charged 89.90. I called and rep said that was because I did not return within 14 day. It was not om bill for 89.90. Rep said it was in fine print No where did I see 89.90 on anything but my VISA statement. I asked for the 89.90 back and have not heard anything.Desired Settlement: Refund 89.90

Business

Response:

In Reference To[redacted]Case ID Account Number[redacted]Customer Phone Number Customer Email[redacted]Tracking Number IP Address[redacted] United StatesUSPS tracking number [redacted] shows the product was delivered to [redacted] at 10:53 am on November 14, 2014 in [redacted].The customer placed their order on 11/09/2014 03:33pm to participate in our trial offer. The customer was charged $2.95 shipping and handling and initiated her 14 day trial period. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a recurring subscription. Per terms and conditions, [redacted] was billed $89.95 for the product she has possession of. Under normal circumstances, we allow customers to return the products back postmarked within their trial period. We have cross checked with our returns department and the customer has yet to return the product. With no product returned, we cannot issue credit.I understand the Complaint Involves: Billing or Collection IssuesWhen placing her order, please notice the following paragraph on the same webpage where the customer inputted their credit card:Your credit card will be charged $2.95 for shipping and handling of a one month supply of [redacted] Anti-Wrinkle Moisturizer. You will have 14 days since the order date to try [redacted] MD and decide if it is right for you. If by the end of your trial you are enjoying [redacted] MD, simply keep the jar and your credit card will be charged in the amount of $89.95 for the item received. To see full terms and conditions please click here. In addition to the statement above, the customer had to check the box where it states I am at least 18 years old and agree to the Terms and conditions. Also, the customer was sent a hard copy of the terms and conditions so that when the customer received the product, she has another chance to read and understand our policy.Had the customer cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked, her account would not have been charged further. No RMA number was ever authorized for [redacted]. No cancellation email was ever sent to [redacted] until 12/12/14 per her request.We have cancelled the customer's recurring subscription on 12/12/14 . They will no longer receive any products or charges from us. Again, the customer has yet to send any product back. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.Sincerely,[redacted].

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Description: Health & Diet Products - Retail

Address: 8677 Villa La Jolla Dr #1231, La Jolla, California, United States, 92037

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