Environmental Resources Inc

To Whom It May Concern:
I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.
Please feel free to contact us with any further...

documentation or questions you have to resolve this matter. I appreciate your time and review of the above reference complaint
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and
conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product. The customer placed their
order on 09/22/2014 05:48pm to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they
wish not to be billed for the product already received. Per terms and conditions, Ms. [redacted] was billed $87.50 at the end of her trial period. Her trial expired on 10/05/14. Under normal circumstances, we allow customers to return
the products back postmarked 14 days within their trial period. We have cross checked with our returns department and the customer has yet to return the product. Unfortunately, with no product returned, we are unable to issue credit.
I understand the Complaint Involves: Billing or Collection Issues When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the customer not checked the agreement box,
their order would have not been placed successfully. We show record of Ms. [redacted] contacting our call center on October 12, 2014. Please see below the notes taken from our CRM:When placing her order, Ms. [redacted] was redirected to our website where she inputted her personal information. In order to successfully place her order, Ms. [redacted] inputted her credit card information. Our terms
and conditions is located in multiple areas and also a hard copy was sent to Ms. [redacted].
Ms. [redacted] contacted our call center on October 12, 2014, about a week past her trial. Ms. [redacted] was explained how the charges came about and was offered multiple options to stay on recurring. She declined all the offers
and received confirmation her account has been closed.
 
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another 1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer service.


 
 
Had Ms. [redacted] cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked, her account would not have been charged further. No RMA number was ever authorized for Ms. [redacted]. No cancellation email was ever sent to Ms. [redacted] until 10/12/14, when receiving this complaint.
 
 
 
We have cancelled the customer's recurring subscription on 10/12/14 . They will no longer receive any products or charges from us. Again, the customer has yet to send the product back. We have positive AVS and tracking confirmation to the customer. To cancel recurring services, the customer had to notify us, the merchant, of the cancellation. The customer's cancellation email was sent on 10/12/14 per her request.
 
I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.
Sincerely,
[redacted]
BeauteMD
8677 Villa La Jolla Dr. #1231
La Jolla, CA 92037
In Reference To
[redacted]
Case ID Account Number
[redacted]
Customer Phone Number Customer Email
[redacted]

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the...

site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product.     The customer placed their order on 12/06/2014 09:25am to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a recurring subscription. Per terms and conditions, Ms. [redacted] was billed $89.95 for the products shipped to her. Under normal circumstances, we allow customers to return the products back 30 days from the transaction date. We have cross checked with our returns department and the customer has only returned one product within the return policy. She has been issued full credit for the product returned.   I understand the Complaint Involves: Billing or Collection Issues   When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully.   PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS  
Ordering Products Via Our Website Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another 1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer service.
  Had Ms. [redacted] cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked, her account would not have been charged further. No RMA number was ever authorized for Ms. [redacted]. No cancellation email was ever sent to Ms. [redacted] until 05/16/14, when receiving this complaint.   We show record of Ms. [redacted] receiving all the products shipped to her. We have attached a positive AVS record on file. Unfortunately, with no product returned, we are unable to issue credit. She never contacted our call center with any questions or concerns We have cancelled the customer's recurring subscription on 01/25/15 per her request . They will no longer receive any products or charges from us. We have positive AVS and tracking confirmation to the customer.   To this day, the customer still has possession of the other products sent. She returned the most recent product and was issued a full refund on 02/04/15. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.     Sincerely, [redacted]

We apologize for any inconvenience Ms. [redacted] is going through. We want to assure all of our valued customers that we are here to assist them with anything they might need.
 
I understand Ms. [redacted] was attempting to obtain an RMA to send the product back for a full refund. Since the customer was unhappy the first time our representative assisted her, to value her business, I have credited her in full of $87.50. Please allow 5-7 business days for her bank to process. The customer may keep the product so that she can actually see the benefits of the product. She is more than welcome to continue her purchases with us if the product is the right fit for her.
 
10/23/2014 02:19pm By[redacted] - Refunded - $87.50 Trans-ID: [redacted]
 
Thank you for your time and feel free to contact me with any concerns you may have.
 
 
Regards,
[redacted]

In Reference To[redacted]Case ID Account Number[redacted]Customer Phone Number     Customer Email
class="Apple-tab-span">[redacted]   [redacted]Tracking Number   IP Address[redacted]    [redacted]      United StatesThe customer placed their order on 12/19/2014 08:00pm to participate in our trial offer. The customer was charged $2.95 shipping and handling and initiated their 14 day trial period. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a recurring subscription. Per terms and conditions, [redacted] was billed $87.50 for the product she recently refused. Once we receive the product back, we are more than happy to refund the remainder funds of $61.25. USPS has yet to give us an update of the products whereabouts. USPS tracking number [redacted] shows the product was refused by the customer at 3:07 pm on February 9, 2015 in [redacted] and is being returned to the sender. Had we received her return sooner, we would have issued her a refund.I understand the Complaint Involves: Refund or Exchange IssuesWhen placing her order, please notice the following paragraph on the same webpage where the customer inputted their credit card:Your credit card will be charged $2.95 for shipping and handling of a one month supply of Beaute MD Anti-Wrinkle Moisturizer. You will have 14 days since the order date to try Beaute MD and decide if it is right for you. If by the end of your trial you are enjoying Beaute MD, simply keep the jar and your credit card will be charged in the amount of $89.95 for the item received. To see full terms and conditions please click here. In addition to the statement above, the customer had to check the box where it states I am at least 18 years old and agree to the Terms and conditions.  Also, the customer was sent a hard copy of the terms and conditions so that when the customer received the product, she has another chance to read and understand our policy.We have cancelled the customer's recurring subscription on 02/02/15. They will no longer receive any products or charges from us. Again, we have yet to receive the product back. However once we receive the product,  we would be more than happy to refund her the remaining funds after our returns dept. confirms the product is unopened. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.Sincerely,[redacted]

In Reference To
[redacted] 
[redacted]
[redacted]
Case ID Account Number
[redacted]1
Customer Phone Number    Customer Email
/>
[redacted]   [redacted]
IP Address
[redacted]    , United States
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and
agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product
with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to
keep the product.
The customer placed their order on 03/10/2014 12:07pm to participate in our trial offer where she had 14 days from her order
date to try our product (Please take a look at the order confirmation sent to the customer's email). The customer was billed
$2.95 for shipping and handling, NOT $1.93.  
 Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the
product already received. Under normal circumstances, we allow customers to return the product back postmarked within their
trial period. We have cross checked with our returns department and the cu has yet to return the product resulting in the trial
charge of $87.50. 
Trial product:
USPS shows tracking number [redacted] delivered our product to the customer March 12, 2014 , 2:07 pm
Delivered LA MIRADA, CA 90638 
I understand the Complaint Involves: Advertising Issues 
When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions."
Had the customer not checked the agreement box, their order would have not been placed successfully. 
We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are unable
to track when each customer receives their product. We allow customers to call in and request their trial period to be extended
depending on how long shipping took or if customers need extra time to try the product. 
Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial. 
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
 
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling
for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you
are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the
bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another
1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your
membership at any time by simply contacting our customer service.
I have attached screenshots of our order page where it states our terms and conditions and where the customer agreed to it.
In addition of our policy being on the order page, we also attach a hard copy of the terms on the OUTSIDE OF THE PACKAGE.
Customers have another chance to read and fully understand how the trial period works. If customers do not agree, they may
simply refuse/return to sender the package.  As a courtesy, the package will be sent back to us at NO COST TO THE CUSTOMER. 
I also understand that the customer claims she ordered a “sample.” Unfortunately, we do not offer any samples. Nowhere on our
website says “Sample.” We offer a trial period, which might confuse some customers.  The trial allows the customer to get the
product and try it out. Again, if they do not want to be billed, they are responsible for sending it back within trial. If they chose
to keep the product, customers do nothing and at the end of their trial, they are billed for the PRODUCT ALREADY RECEIVED.
The trial products we ship to customers are actually 30-day supply. We ship 30-day supplies so that customers that chose to
continue with our product have no discontinuity in using. Many customers find this convenient since our product requires
everyday use to maximize benefits. 
We have record of the customer contacting our call center on 03/30/2014 01:13pm, past her trial period. At this moment,
the customer still had possession of the product and contacted our call center past their trial period.
Please take a look at the notes below taken from our CRM:
03/30/2014 01:13pm - [redacted] - cci wants to cx acct, cust stated she didn’t mean to order product. waived cx fee
not to upset cust. Offered cust 40% discount cust declined cx acct.
The representative offered a discounted rate which was declined and cancelled the customer’s recurring subscription per
request. The customer did not request for a Return Merchandise Authorization number to return the product.  At this point,
the customer was already billed for the product she still currently has possession of. 
The customer contacted our call center once more on 04/08/2014 02:27pm.
 Dianne Smith - cci to verify acct closed, confirmed with cu account stopped 3/30/14.
03/30/2014 01:13pm By [redacted] - Main Product "BMD - Trial Charge $87.50" was placed on HOLD
03/30/2014 01:13pm By [redacted]r - Recurring turned OFF
The customer contacted past trial and still has the product. The customer is past our return policy.
We have cancelled the customer's recurring subscription on 3/30/14 when they contacted our call center. They will no
longer receive any products or charges from us. Please see attachments of where the customer was informed of the
trial charge.
I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free
to contact us with any further information you may need. We appreciate your assistance in resolving this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I originally requested the free trial sample, I believed that is what I would received.  What part of the sample was free?  I believed a recurring shipment would be sent and that is when I would have 14 days to return the product and cancel the product.   They make a point that they sent the terms I agreed to on line with the product, but they do not want you to read it in print.  Otherwise, they would have inserted it in the box with the product along with an invoice for the product.  Beauty MD may be operating legally, but are deceiving people (Shame on me for being fooled.)  Please see attached document of product I received. 
Also they say I did not return the product back to them so they cannot issue a refund.  They refuse to give me a RMA # for a product I have not opened!  What respectable company does not accept returns?
Regards,
[redacted]

[redacted]Case ID Account Number[redacted]Customer Phone Number     Customer Email[redacted]    [redacted]Tracking Number   IP Address[redacted]    [redacted]      United StatesSince we have tracking confirmation that the product is being shipped back to our shipping department, we have issued the customer the remaining funds. Please allow the bank institution to process in about 5-7 business days.Thank you for your time in reviewing this case. Please let us know if you have further questions.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
I will return the product next week and am requesting the $89.95 charge credited to my credit card. No where on the invoice was a charge for $89.95. [redacted]

The customer placed her order
on 10/05/2014 at 04:20pm to participate in our trial offer. (Please take a look at the order confirmation sent to the
customer's email). Our records indicate that the customer only contacted
our representatives, via email, on October 25, 2014. Our...

representatives then
responded to Ms. [redacted]’s email with our contact information and hours of
operation so that we may better assist her with the situation at hand. Ms. [redacted]
never attempted to communicate with our representatives past the initial email
sent. I understand that Ms. [redacted]’s
complaint involves Billing or Collection Issues. The product for which
Ms. [redacted] has submitted a complaint is for a product not serviced by our company.
The product in dispute is from Ayur Cream. In addition, further review of Ms.
[redacted]’s account shows that she was never
charged past the initial shipping and handling charge of $2.95. Her account
was automatically terminated on 10/27/2015
due to the email received. Furthermore, we have cross checked our call logs
and show no record of Ms. [redacted] having communicated with our representatives via
phone. Had she communicated with our representatives directly, we would have
provided our best efforts to remedy the situation. I thank you for
your time. Please feel free to contact us with any further information you may
need. We appreciate your assistance in resolving this matter.

In Reference To[redacted]Case ID  Account Number[redacted]Customer Phone Number     Customer Email
class="Apple-tab-span">[redacted]   [redacted]Tracking Number IP Address[redacted]    [redacted] United StatesUSPS tracking number [redacted] shows the product was delivered to [redacted] at 10:53 am on November 14, 2014 in [redacted].The customer placed their order on 11/09/2014 03:33pm to participate in our trial offer. The customer was charged $2.95 shipping and handling and initiated her 14 day trial period. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a recurring subscription. Per terms and conditions, [redacted] was billed $89.95 for the product she has possession of. Under normal circumstances, we allow customers to return the products back postmarked within their trial period. We have cross checked with our returns department and the customer has yet to return the product. With no product returned, we cannot issue credit.I understand the Complaint Involves: Billing or Collection IssuesWhen placing her order, please notice the following paragraph on the same webpage where the customer inputted their credit card:Your credit card will be charged $2.95 for shipping and handling of a one month supply of [redacted] Anti-Wrinkle Moisturizer. You will have 14 days since the order date to try [redacted] MD and decide if it is right for you. If by the end of your trial you are enjoying [redacted] MD, simply keep the jar and your credit card will be charged in the amount of $89.95 for the item received. To see full terms and conditions please click here. In addition to the statement above, the customer had to check the box where it states I am at least 18 years old and agree to the Terms and conditions.  Also, the customer was sent a hard copy of the terms and conditions so that when the customer received the product, she has another chance to read and understand our policy.Had the customer cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked, her account would not have been charged further. No RMA number was ever authorized for [redacted]. No cancellation email was ever sent to [redacted] until 12/12/14 per her request.We have cancelled the customer's recurring subscription on 12/12/14 . They will no longer receive any products or charges from us. Again, the customer has yet to send any product back. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.Sincerely,[redacted].

[redacted] 
[redacted]
Case ID Account Number
10052962 384779
Customer Phone Number  ...

  Customer Email
[redacted]   [redacted]    
[redacted]
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old
and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the
product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before
deciding to keep the product.
The customer placed their order on 09/29/2013 09:34am to participate in our trial offer where she had 14 days from her order
date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish
not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a
recurring subscription. Per terms and conditions, Ms. [redacted] was billed $87.50 for the products shipped to her. Under normal
circumstances, we allow customers to return the products back 30 days from the transaction date. We have cross checked with
our returns department and the cu has yet to return the product nor contact us to cancel her recurring services.
I understand the Complaint Involves: Billing or Collection Issues
When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the
customer not checked the agreement box, their order would have not been placed successfully. 
Per reason code: " The issuer or cardholder must notify the merchant of cancellation."
Again, we have cross checked our call logs and email logs and have yet to hear from Ms. [redacted].
Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
 
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling
for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you
are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the
bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another
1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership
at any time by simply contacting our customer service.
Had Ms. [redacted] cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise
Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked,
her account would not have been charged further. No RMA number was ever authorized for Ms. [redacted]. No cancellation email was ever sent to
Ms. [redacted] until 05/16/14, when receiving this complaint.
We show record of Ms. [redacted] receiving all the products shipped to her. We have attached a positive AVS record on file. Unfortunately,
with no product returned, we are unable to issue credit. She never contacted our call center with any questions or concerns
We have cancelled the customer's recurring subscription on 05/16/14 . They will no longer receive any products or charges from us. Again,
the customer has yet to contact us or send any products back. We have positive AVS and tracking confirmation to the customer. To cancel
recurring services, the customer had to notify us, the merchant, of the cancellation. The customer's cancellation email was sent on 05/16/14
to her email: [redacted]
I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any
further information you may need. We appreciate your assistance in resolving this matter.
Sincerely,
[redacted] D.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
That is not free.  They send you bottle of 60 pills and say you have 14 day free trial. But they charge you for the whole amount. How's that free. False ad is what it is

Offer on internet was 14 day free trial, with paying only for shipping. LATER 5 find on my credit card bill a charge from
Lab Genix for $87.50 I had not ordered more product. I had given no permission to charge for item. Did get through and cancelled any future shipment, but I could not get a refund, only because I had not used product and they gave me permission to return it did I get some money back , but it cost me $30 fee to restock. This is a scam out-right. No correspondence at all until you have already been billed. Learned a lesson, DO NOT give credit card info to unknown companies....I am out $30 for nothing at all to use. This all was done by them in less than a month with my credit card number available to them. Bad company

This company has finally posted a full refund after I informed them of the Revdex.com complaint. Thank you

In Reference To
[redacted]
[redacted]
[redacted]
Case ID Account Number
[redacted]
Customer Phone Number Customer Email
[redacted]...

[redacted]
IP Address
[redacted]   , FL 33813 United States
Tracking Number
[redacted]
Complementary product tracking number
[redacted]
The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product.
USPS tracking number [redacted] shows confirmed delivery to [redacted] at 2:18 pm on October 10, 2014 in [redacted].
The customer placed their order on 10/04/2014 05:30am to participate in our trial offer where she had 14 days from her order date to try our product. The customer received her order confirmation on Sat, Oct 4, 2014 at 5:30 AM. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Per terms and conditions, the customer was charged $87.50 for the product already received AFTER the end of her trial period ending on 10/17/14. Under normal circumstances, we allow customers to return the product back postmarked within their trial period. We have cross checked with our returns department and we have yet to receive any product back from the customer. 
After the trial, customers are put into a recurring service which they may cancel at any time.  
I understand the Complaint Involves: Advertising Issues 
We offer a FREE 14 day trial. Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial. Had the customer contacted us within trial, they would have not been charged nor put into a monthly subscription. The customer placed her order through a two part order page. First, they filled out their personal information including their name, address, phone number, and email address. Second, they input their credit card information. Directly below the credit card form, it states:
Your credit card will be charged $2.95 for shipping and handling of a one month supply of Beaute MD Anti-Wrinkle Moisturizer. You will have 14 days since the order date to try BeauteMD and decide if it is right for you. If by the end of your trial you are enjoying BeauteMD, simply keep the jar and your credit card will be charged in the amount of $87.50 for the item received. To see full terms and conditions please click here.
In addition, the terms and conditions is posted in multiple areas of our webpage. Lastly, the customer is send a physical hard copy of our terms and conditions on the outside of the package. Had the customer not agreed to the terms, they could have refused the package and the package would have been sent back to us at no cost to the customer.
We have record of the customer contacting our call center on 10/20/14  past her trial period. At this moment, the customer still has possession of the product and contacted our call center past their trial period.
Please take a look at the notes below taken from our CRM:
10/20/2014 05:24am - [redacted] - CCI_ She wanted to cancel her account, She requested for a refund. Explained the details of the program to her. She said that she is a single mom and she is will do whatever it takes to get a refund. She threatened to go to the Revdex.com and the bank. Explained the dispute process, Offered 35% refund, declined. Offered to waive the cx fee, 50% refund and comp bottle of her choice to resolve the threat. She accepted... Explained time periods for the refund....[redacted]
10/20/2014 05:19am By [redacted] - Refunded - $45.00 Trans-[redacted]
10/20/2014 05:14am By [redacted] - Main Product "BMD - Trial Charge $89.95" was placed on HOLD
10/20/2014 05:14am By [redacted] - Recurring turned OFF
After speaking to our representative, the customer understood how the charges came about. The representative offered the customer a refund of 35% which she declined. Again, the customer still has possession of the product. To better assist our valued customer, our representative offered a 50% refund along with a complementary product to outweigh the cost. The customer acknowledged and agreed to the $45.00 refund and a complementary Moisturizer was shipped to her which valued at $87.50. At this point, the customer received two month supply of our Anti Aging Solution Moisturizer, was refunded $45.00 and her account has been terminated per her request on 10/20/2014.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
 
Ordering Products Via Our Website
Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another 1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer service.
We have yet to receive any packages back from the customer.  Had the customer  cancelled their recurring within trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked, her account would have not been charged further. No RMA number was ever authorized for the customer.  Her account was terminated on 10/20/14 per her request. 
from: Beaute MD - Support <[email protected]>
to: [redacted] <[redacted]>
date: Mon, Oct 20, 2014 at 5:14 AM
subject: Beaute MD - Order Cancellation #[redacted]
mailed-by: beautemd.com
We have cancelled the customer's recurring subscription on 10/20/14 when they contacted our call center. They will no longer receive any products or charges from us. Again, the customer contacted our call center past her trial. She was issued a refund of $45.00 and was sent a complementary product to outweigh the charges.
We believe the charges are valid and abide by our agreed to Terms and Conditions. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.
Sincerely,
[redacted]

Review: The company send out samples , charging only 2,50 for shipping. After 14 days they start charging your credit card in amount of $ 87 and they do it every month without my consent. They owe me over $1000 by now and I don't know how to protect myself from them, or how to protect any other naive girl who wants to try a sample.Desired Settlement: Minimally I would like to be protected from them

Business

Response:

[redacted]

Case ID Account Number

10052962 384779

Customer Phone Number Customer Email

[redacted] [redacted]

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old

and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the

product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before

deciding to keep the product.

The customer placed their order on 09/29/2013 09:34am to participate in our trial offer where she had 14 days from her order

date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish

not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a

recurring subscription. Per terms and conditions, Ms. [redacted] was billed $87.50 for the products shipped to her. Under normal

circumstances, we allow customers to return the products back 30 days from the transaction date. We have cross checked with

our returns department and the cu has yet to return the product nor contact us to cancel her recurring services.

I understand the Complaint Involves: Billing or Collection Issues

When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the

customer not checked the agreement box, their order would have not been placed successfully.

Per reason code: " The issuer or cardholder must notify the merchant of cancellation."

Again, we have cross checked our call logs and email logs and have yet to hear from Ms. [redacted].

Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling

for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you

are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the

bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another

1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership

at any time by simply contacting our customer service.

Had Ms. [redacted] cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise

Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked,

her account would not have been charged further. No RMA number was ever authorized for Ms. [redacted]. No cancellation email was ever sent to

Ms. [redacted] until 05/16/14, when receiving this complaint.

We show record of Ms. [redacted] receiving all the products shipped to her. We have attached a positive AVS record on file. Unfortunately,

with no product returned, we are unable to issue credit. She never contacted our call center with any questions or concerns

We have cancelled the customer's recurring subscription on 05/16/14 . They will no longer receive any products or charges from us. Again,

the customer has yet to contact us or send any products back. We have positive AVS and tracking confirmation to the customer. To cancel

recurring services, the customer had to notify us, the merchant, of the cancellation. The customer's cancellation email was sent on 05/16/14

to her email: [redacted]

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any

further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

[redacted] D.

Review: This company offers a free trial for shipping @ $6.95.BEWARE they start the clock ticking at this point for the "free" 2 week trial.It doesn't matter that you don't receive the product for a week or more. Then when I cancelled from within my 2 week trial period (once I received the product and could actually use it) they charged me $87.50 for this product. When I called after realizing the fee had been billed, I dealt with a rude and ignorant sales person who kept insistently there was nothing she could do for me. I requested to speak to a manager/ supervisor and was told none were available.Obviously this is a call center in which the lowest possible standards are maintained. DON'T DEAL with them. If you want the product it can be ordered numerous other places (Amazon.com) BEWARE your Pocket Book.That's ALL they want is your $$$. By the way I saw NO RESULTS !!!!!Desired Settlement: Full Refund. When I initiated this complaint with this company they initially offered a 20% discount. When I continued to push for an address to issue a written complaint, they returned and I was now being offered a 40% return. This still isn't appropriate. I want a full refund.

Consumer

Response:

This company has finally posted a full refund after I informed them of the Revdex.com complaint. Thank you

Review: False ad its not a free trail end up spending $90.45 and return postage chargesDesired Settlement: $100.00

Business

Response:

August 8, 2013

Case #: [redacted]

RE: [redacted]

Matawan , NJ

07747

To Whom It May Concern:

I am writing this letter in response to case number [redacted] complaint. I understand that the Revdex.com fairly reviews the situation from

the consumer and merchant point of view to make a fair judgment. I appreciate your time and review of the above reference

complaint.

The customer ordered our Xtreme Muscle Pro product from

LabGenix on 07/08/2013 09:35am.

The customer ordered our trial promotion where you pay $2.95

shipping and handling to

have our product sent to you to try for 14 days. We send a

full size 30 day supply bottle for

customer's convenience. If the customer likes the product,

they have no disruption in use. Per terms and conditions, Mr. [redacted] was charged

$87.50 for the product already received after the end of his trial period,

07/22/2013.

The customers concern on the complaint was Advertising

Issues.

As a company, we try our best to fully inform

our customers of our terms and conditions. First, customers opt in our trial

offer. Going onto our Xtreme Muscle Pro website, no where on the site it states

that they will receive a 'free sample.' Following the order page, customers are

required to input their credit card number. On that form, customers are

required to check an agree box stating that they are at least 18 years or older

and have read and agreed to our terms

and conditions. Without this box

checked, their orders cannot be placed. Not only the word “terms and

conditions” is a hyperlink but also right underneath the form box, there is a

paragraph which states how our trial offer runs:

“Try Xtreme Muscle Pro Today, just pay a small shipping and

handling fee. Your credit card will be charged $2.95 for shipping &

handling for a 1 Month Supply of Xtreme Muscle Pro. You will have 14 days from

your original order date to decide if Muscle Pro is right for you. If you are

enjoying Muscle Pro, do nothing and at the end of your 14 day trial period you

will be charged $87.50 for the bottle received.”

In addition to our trial explained on the same page where

customers input their credit cards, we attach a hard copy of our terms and

conditions on the outside of the package. This company policy is done so

customers have one more chance of understanding what they had singed up for. If

they disagree, they can simply return to sender the package. The package will

be sent back to us at NO COST to the customer.

We do apologize if Mr. [redacted] had a misunderstanding on how

trial offer ran. He did contact our call center to discuss his account. Please

take a look at the notes below taken from our CRM:

07/31/2013 04:16pm - [redacted] - cu called to cancel.

stated he didnt sign up for our services. went over t/c and told cu how his

order would not have processed without chekcing the box. cu was very rude and

kept yelling over me. I had to stop speaking several times since he kept

inturruping. asked [redacted] if I could issue refund. she said refund -$20HF. cu

declined told cu he will have to return product post marked tomorrow and we

will issue full refund when we get his product. cu stated no. he will return it

his own time and we will issue refund in full now. told cu we cant do that he

will have to speak with my mamager. cu said he will charge back. told cu we are

issuing a full refund for him once he returns it so theres no reason for him to

charge back. [redacted] took call and told cu as long as it is post marked 8/5 and

half full we will issue full COURTESY refund. cu then said we should refund him

now or he will charge back. [redacted] then again said. sir we are offering you a

full refund. like any other business..

07/31/2013 04:17pm - [redacted] - ..we need to return

product to issue a refund. she even offered as a courtesy to issue a 50% refund

now and the other 50% when we get return. cu declined again. said he will have

it post marked by 8/5 and send it back half full for his full refund when we

get his return. accnt stopped and issue full $87.50 refund when we get product.

Mr. [redacted]'s trial

expired on 07/22/13. He contacted our call center on 07/31/13. To fully cancel

from our trial, we need to receive the product back postmarked within the trial

period with at least 50% of the product remaining. Though Mr. [redacted] was contacting

our call center way past his trial period, we were still willing to assist him.

To resolve the issue, with manager's approval, our representative offered Mr.

[redacted] a refund of $67.50 without receipt of the product. Mr. [redacted] declined any

offers made. Our manager got on the phone and confirmed with Mr. [redacted] that as

long as the package is postmarked by August 5, 2013 and half full, we will

issue him a FULL REFUND. Again, he was already contacting our call center PAST

his trial period.

As of today, August 8, 2013, we still have yet to receive

the product back from Mr. [redacted]. We believe our manager has assisted Mr. [redacted]

in full by still accepting his return for a full refund.

Again, there are multiple areas on the website where it states that it is a

trial period. In addition, Mr. [redacted] received a hard copy of the terms. Mr.

[redacted] has yet to return the product back. Had he provided a tracking number

showing the product was sent back, we would of issued him his credit. Had we

received the product already, we would of issued him a full refund. Our returns

department has verified that Mr. [redacted] has yet to send ANYTHING back.

Unfortunately, with no product returned, we cannot issue credit.

I appreciate your time in address this matter. Mr. [redacted] was

fully aware of how to receive his credit. He still has possession of the

product. We apologize for the misunderstanding Mr. [redacted] had with our trial

offer. We have already made an exception to still accept his return and issue

him a full refund. He still has yet to return the product.

Sincerely,

LabGenix Customer Service

San Diego, CA 92122

Review: I purchased face cream on line for $2.95 and recieved no email or any invoice confirmation of this sale. 14 days later I was charged $87.50 and didn't realize it, then approx 60 days later was sent another cream with no notification and another charge$87.50. I then found a generic terms & conditions onthe bottom of 2nd box stating the information, so I called and canceled. They do not offer a refund after 14 days except a$30.processing fee. I am returning all items and letting my credit card company handle this, per credit card company I am tosend back certified with signature required.Desired Settlement: I would like a full refund of shipping $2.95, $87.50 & $87.50. This company should be fined and shut down for it's scamming practices.

Business

Response:

In Reference To

Milwaukee, Wisconsin 53226

Case ID Account Number[redacted]

June 30, 2014

To Whom It May Concern:

I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly

reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any further documentation or questions you have to resolve this matter. I appreciate

your time and review of the above reference complaint.

Sincerely,[redacted]

La Jolla, CA 92037

In Reference To

Milwaukee, Wisconsin [redacted] Case ID Account Number [redacted] 363247

Customer Phone Number Customer Email [redacted] mw[redacted]@wi.rr.com

IP Address [redacted] Milwaukee, WI 53226 United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years

old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site,

we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms

one more time before deciding to keep the product.

The customer placed their order on 04/19/2014 at 09:37pm to participate in our trial offer where she had 14 days, from

her order date, to try our product. Customers are responsible for cancelling and returning the product within their trial

period if they wish not to be billed for the product already received. Per terms and conditions, Ms. [redacted] was billed

$87.50, at the end of her trial period, for the product already received. Her trial expired on 05/04/2014. Under normal

circumstances, we allow customers to return the products back postmarked within their trial period. We have cross

checked with our returns department and the customer has returned the product. The customer was issued a refund

for the products we received.

I understand the Complaint Involves: Advertising Issues

When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions.

" Had the customer not checked the agreement box, their order would have not been successfully placed. We have

attached screenshots of what our order page looks like.

We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are

unable to track when each customer receives their product. We allow customers to call in and request their trial period

to be extended, depending upon the length of the product shipping time or if the customer needs extra time to try the

product.

Customers are responsible for contacting our call center to cancel prior to their trial ending in order to avoid not being

billed at the end of the trial.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping

& handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD

is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged

the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and

every 30 days thereafter, you will be sent another 1 month supply of BeauteMD and your credit card on file will be

billed for a discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer

service.

Had Ms. [redacted] cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return

Merchandise Authorization number to include in the package when returning the remaining 50% of the product. Had she

returned the product postmarked, her account would not have been charged further. No RMA number was ever authorized

for Ms. [redacted]. No cancellation email was ever sent to Ms. [redacted] until June 9, 2014 at 7:53 AM per her request. Furthermore,

each package shipped out contains a hardcopy of our terms and conditions, including the trial package which Ms. [redacted]

obtained.

We show record of Ms. [redacted] receiving the products shipped to her. Upon communication with our client and receiving

the products, Ms. [redacted] was issued a refund for each product received . She contacted our call center past her trial period.

We have cancelled the customer's recurring subscription on 06/09/2014. They will no longer receive any products or charges

from us. Again, the customer has been issued a refund for the products received by our returns department. The customer's

cancellation email was sent on Jun 9, 2014 at 7:53 AM to her email: [redacted]@wi.rr.com.

She has been credited in full for the product returned within the 30 day return policy. The customer was charged a handling

fee due to returning the product past our return policy. We believe we went above and beyond measures to make sure the

customer received the correct funds.

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact

us with any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com:

I contacted my bank today and I did receive my $175.00 but not shipping of $2.95 & $12.95 that I paid to return certified mail. There is a few false statements in they're what I would call a FORM LETTER response since in the end of the letter they refer to ME as Ms. [redacted]? 2xs. Also they claim to have emailed me, that is a bold face lie, there NEVER EVER EMAILED ME! Also I don't recall any of there policy of 14 days to respond on the order form online, it is on the BOTTOM OF THE SHIPPING BOX, which I never saw until 2mths later when 2nd shipment came, this is when I contacted them to cancel. They then would not give me a RMA #,they told me they would give me a partial refund if I stop the collection procedures through my bank. Of course I didn't I didn't trust them. I will learn from this experience. Thanks for all your assistance. [redacted]

I used the moisturizer. I received it from work as a gift. I reordered with them. Customer service gave me 30% off everything I bought. I was really happy I'm surprised to read these bad reviews maybe people should read what they sign up for the have a trial and a straight sale I choice onetime I had no problem