Environmental Safety International

The account is from 09-04-2012, 1/years ago...nobody from our office calls at all, except they get a statement in the mail because this account is still open [redacted] has been a customer since 04-25-2006, every account paid but this oneI will close it out, send a zero balance statement and she already has been on our do not call / do not ship list since

We are so sorry for what happened the Webb's have been customers of ours for a long time, I have cleared the account and they can keep the product as a giftI also made sure they will not receive any calls from us as wellIf they decide to order in the future they can call us, and again so sorry for this.......?

We received the product back on 09-30-, because of Hurricane Sandy and the local post office closures , it goes to Cliffside Park PO first then to Fairview then to us, his account is cleared and closed the refund check was sent today Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

The product was ordered on 03-01-2016, like [redacted] said she ordered from us before she knows the policy you change your mind you can return it during the days you have it , we send statements every month , We called her months later then months after that, then on 12-6-months after the order was placed They can return the product and once it is received the account will be cleared

The account has a credit on it as well, and we mailed the return label to - [redacted] put the label on the box and give it to the post office it is prepaid

[redacted] *** order the product back in 11-20-the account was closed, we received a letter stating he can no longer order the product he has been a customer since 05-05-2003, as of 12-08-he was removed from our calling list on our do not call / do not ship list since 12-08-2017, we are not making any phone calls to him at all Thank you,EPI

[redacted] was a re-ordering customer and we removed her from our list as of 01-06-per Mr [redacted] requestWe also added her to our internal do not call -do not ship, We are sorry for the inconvenience

This account is from 05-27-months ago , [redacted] with payments of 26.66, made one payment in @ 26.66, then payments this year total of last payment received months ago, leaving an open balance of We are not calling them at all on this balance because it is so past due, they receive statements and envelopes every month that's it and we do not offer discounts on past due accounts, when the customers first payment is due , that's when the discount is offeredWe did clear there account so the balance of was closed out and they have a zero balance and we will mail them a statement to show zero balance Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will mail the box this week back to the companyThank you! Regards, [redacted]

[redacted] ordered the product on 03-21-2016, when he was called on 04-24-for payment the special was pay in full and receive a $discount or we run the monthly payments auto for the same discount and the last payment instead of being it would be the total bill was broken into pays, We ran 1st payment in April 24th 32.00, May 23rd 32.00, June 23rd 32.00, and 07-24-and the last payment was to be done on 08-24-for instead of that's when the discount is applied We do not give off for paymentand every month Mr [redacted] received a statement showing the payments applied to his account every month since April

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

They were told they can return the product , [redacted] called and said she never ordered anything and a box showed up at her door step, all we wanted to do is play the tape because a person can lose there job if shipped without being confirmed [redacted] refused to listen to it and hung up We will up load the confirmation to the Revdex.com so you can here exactly what transpiredWe will send a label to return as well....We sell our product coast to coast going on years now our product works

In response to Mr*** reporting that we do not credit him for returned product, we cannot account for products that customers just give back to Post Office to days after they receive it without paying return postage to come back after we shipped it to them UPS the post office then disposes it Whenever a customer calls our company with a concern on returning a product we assist them in resolving the issue as easily as possible so they can return the merchandise and we refund the postage as wellThen is this case we will clear the account and Mr*** he has a zero balance and will be removed from our recordsThank you,EPI

Complaint: [redacted] I am rejecting this response because: ConsumerMost Recent MessageDate Sent: 6/30/2:10:PM[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me because even when they say they took me off I still got charge and it has the NJ phone and company on credit card statement and this is the only company that pop up when you research it So that is unacceptable Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] is a re-ordering customer of ours since 2011, she ordered the product on 05-19-and she is on tapebecause we record all sales before they leave the buildingWe cleared her account and sent out a zero balance letter and put her on the dnc/dns list as of todaySo she will be completely removed from our files

[redacted] ordered the product back on 06-19-spoke with [redacted] it is on tape and recorded, we shipped UPS and it was deliveredWhen [redacted] [redacted] returned it she put return to sender at the U.Spost office it has no tracking info at all and we do not receive the product backWe will close the account and remove her from our records Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[redacted] has been a customer of ours since 2010, this is the 3rd time she has ordered from usthe ordered placed on 03-16-2015for our liquid product [redacted] called on 04-28-and said she never received the product shipped out on 03-16-, so we traced it with Fedex and we re-shipped out the liquid on 04-28-that's where I guess she is talking about receiving shipments [redacted] is on tape placing the order on 03-16-, The poa can fax over her paper work at ###-###-#### so she can hear the tape, we do not just ship it to anyone without there consentWe will also do anything the customer wants to resolve this situation as well, like I said before she has been a customer since they can return the product and we will clear the account .and add [redacted] to the dns/dns list