Environmental Safety International

[redacted] has been a customer of ours since 2010, this is the 3rd time she has ordered from usthe ordered placed on 03-16-2015for our liquid product [redacted] called on 04-28-and said she never received the product shipped out on 03-16-, so we traced it with Fedex and we re-shipped out the liquid on 04-28-that's where I guess she is talking about receiving shipments [redacted] is on tape placing the order on 03-16-, The poa can fax over her paper work at ###-###-#### so she can hear the tape, we do not just ship it to anyone without there consentWe will also do anything the customer wants to resolve this situation as well, like I said before she has been a customer since they can return the product and we will clear the account .and add [redacted] to the dns/dns list

We are not making the calls...... Thank you,EPI

Complaint: [redacted] I am rejecting this response because The company is not being truthfulThe company said they do not send return labelsThe Better Business and the FCC said I did not need to do anything, not even send the product back, and there would be no charge to me Regards, [redacted]

They ordered the product over a year ago, they are a re-ordering customer as well, we refund the purchase price of the product it is sent in writing and is the first thing seen when they open the boxthey mailed in a copy of the pump-out on 3-15-and have to return the unused portion of the product and once that is returned we will refund the purchase price plus there shipping charges for the return of the product

Mr [redacted] ordered the product 08-14-2017, the shipping depthas the tape ready to play, he has been ordering from us since We called several times to play the tape to no avail and he voice mail is full as wellMr [redacted] was told he can return the product and his account would be clearedThe company has no lawsuits at all