Epcon Solar

Ms.***, Please forward all supporting documents and we will get this resolved IMMEDIATELYSorry for ANY inconvenience you have hadWe are here to make it right per all written guarantees or certificates we issue -Epcon Solar

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Epcon has "been working to resolve" this issue for months They need to pay their supplier in full and give us an unconditional final lien waiver They accepted money on behalf of the supplier, deposited into their account and have not paid They need to pay their supplier what they are due Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Received your letter of August I , Am not sure where you got the idea that my issues with Epcon have been resolved The only resolved issue is the matter of the bounced check; which has been replaced with a Cashier's Check which I was able to deposit As a side note, the cashier 's check was improperly made out; however, the bank was able to deposit it There is still unresolved the matter of the $referral fee, as promised me by the Epcon Sales Rep [redacted] The last person I spoke with at Epcon was a man named [redacted] who told me he was the General Manager He called to inform me that he was issuing the cashier's check We did discuss the referral fee and IDID tell him that the referral fee in the amount of $was still expected That a commitment made by a representative of a company is bindingOf course, I am still waiting on that check Regards, Julane Bruckwicki

Just got off the phone with clientHAND delivering cashier check to her tomorrow for $Client was very happy with outcome

The horrors and stress of what should have been a wonderful experience going green is still ongoingNothing Epcon has done was correct as determined by Arizona [redacted] of [redacted] , Building Inspectors, other Electricians and authorized solar installers Epcon's contract is completely in default and they never completed install Damage done to my home by Epcon has endangered my home and family and is still unresolved after months from damage, months from signing contractsElectrical Service Panel was replaced, that wasn't needed to be replaced/with wrong panels for the installationEpcon installed a Flush Mount panel installed as a semi-flush panel, knocking out stucco on home and leaving gaping holes, exposing wiring and interior walls to weather (for 3+ months) In addition to damaging roof, nott enough solar panels were installed to cover our electrical demands nor complete the guaranteed output by contractThe extra perks promised were shade screens for windows and mastic duct wrap, which never were done pre-installation as promised via contractI would highly recommend anyone considering using this company to reconsider and avoid using this contractor Check Arizona [redacted] of [redacted] for complaints (as the numbers of complaints are growing) Also use a search engine on Epcon Solar Complaints, and review those findings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The predicament that Epcon is in is because you made side agreements with your customers outside your agreement with [redacted] which [redacted] does not allow in their dealer agreement with you (agreeing to pay the $towards the first payment of the lease) That is what got you into the situation you are in, which does not allow you to meet your obligations Now [redacted] has a mess to clean up and I am stuck in the middle The agreement by Epcon to pay me $towards my first lease payment to [redacted] is independent of the [redacted] lease You made sure to that The fact that [redacted] owes you money is not my problem and I am still owed the $by Epcon I have that in writing so do not try to pass this off to [redacted] If you want to resolve this, send me the $ [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Here is the email I sent back to Epcon The only acceptable resolution is when I have my $reimbursement Dear ***: It is unfortunate that I would have to seek assistance from Revdex.com before getting any follow through from Epcon Your associate, ***, in Customer Service has all the information you need to issue our reimbursement I have sent information more than once and have made calls to Epcon at least dozen times [redacted] has assured me that she has submitted this information to your AP folks several times since December of We received a call from someone??????????? on 2/25, who left a message and the return phone number was indeed, ***, who does not need to be taking the brunt of all of this, and was not able to determine who did call us We are owed a total of $ The back up that supports the [redacted] bills and a copy of the certificate that we were givenare all in your files, [redacted] has this information I expect that if you cannot access this information you will immediately let me know I will not pay for another fax to you unless you are unable to locate our file I spoke to [redacted] on March 6, and she assured me that she had submitted the information times to your AP department I thought it was quite interesting that you neglected to include your direct contact phone number An organization that cares about quality customer service, is open to consumers and makes themselves accessible I would appreciate a communique as to the exact date my check will be cut and mailed Ellen [redacted] ###-###-#### [redacted] @***.com cc: Revdex.com Regards, [redacted]

We are currently resolving accounting discrepancies with the supplier # #ffffff;"> Best regards, [redacted] Director of Business Development

Mr [redacted] , You are a client of SunpowerWe have been notified by Sunpower that they will be addressing all issues relating to their customers needsWe were given a cease and disease letter we can forward should you want itThey can be reached at [redacted] /> Best regards,

To whom it may concern:Please see the attached correspondence in connection with the complaint filed by Mr*** to ***, Revdex.com and Leasing Entity. EPCON has tried to resolve this matter withMr*** on several occasions in which the details are outlined in length on the aforementioned attachment. Sincerely, *** ***

To whom it may concern:
I’m writing in response to complaint #*** We used to be a *** Dealer until we were notified on January 16th, 2014, via email & fax that they (***) is terminating us as an authorized dealerFrom there, we were stuck between a ***k and a hard
place when we had *** clients reaching out to us asking about the progress of their jobs, completion dates or any concerns they had with their solar projectsWe wanted to help the customers out, however ***’s council “ was telling us the opposite:
They wrote in the attached file titled EPCON*** email threads
…"your company has been terminated from the *** Lease ProgramAs such, you have no legal right or basis to touch our equipment or otherwise go to the property in questionFurthermore, you have no permission to enter the customers premisesTo do otherwise will be considered theft and/or trespassing
We have contacted the *** and explained tot them the circumstances“ See #on *** email threads attachment
They also advised us in the section notated by #*** email threads attachment
“The lease is between us and the customerYour company was under contract with us and not the homeownerPlease retain from interfering with our contract with the homeowner and others cease communiations with them.
This has been a nightmare for us, the *** and Revdex.com because of ***s cease and desist and threats to come after us if we intervene with their customersThis is not the first Revdex.com complaint we have responded to due to thisWe were instructed to have ALL customers reach out to ***SHOULD they call US only and we were instructed to not reach out to customersWe were also told that they would be reaching out to these customers to advise them
This complain is from one of those clientsAn unhappy *** ClientThey need to contact *** and we have been instructed to let these customers know that *** will be taking care of them and (see #2) that:
“…*** is going to reassign the applicable lease to a replacement dealer/installer.” for their clients.
*** has also looked into this situation and has come to the same conclusion that *** is the liable(see attachment *** *** Release)
We are here to help and have a positive impact on all our customers and our communityIn this instance, it seems as if our hands are tied with these and this customerShould you have any suggestions on how to p***eed we are open*** has took it upon themselves to resolve all their customers concerns as they have stated numerous times
Should you have any questions, please feel free to askWe look forward to closing out this complaint.
Best regards, *** ***
Director of Operations*** *** *** *** ** *** *** * *** *** ***
*** * ***

To whom it may concern:Our technician spoke to Mr.*** on October 13thThe client stated that he was "upset and just wants the system off of his roof period" We advised him that he would have to cancel it with the leasing company he entered into contract
with. Customer then stated that he has as leaks on his patioAn email was sent out to Mr*** on October 13th from *** ***, General Manager stating:Mr.***, Good afternoon sirIt was brought to my attention that you had some concerns/issues with your solar installationI wanted to reach out personally and see to it that we set up a time to come out and look at your system so we may resolve any issues you have per *** Standards. If was told you were experiencing possible leaks from the solar installationWe would need to send a technician out to identify the problem so we can come fix it, when days are best for you? I look forward to hearing from you and resolving any issues you have within a timely matter. Also, it was brought to my attention that you are waiting a *** installation as well as getting your ducts sealed*** *** can assist with the scheduling of this with youHe may be reached directly at ###-###-####. I look forward to hearing from you. We have not received any calls or replies from Mr***We are actively trying to get the issues resolved or at the very least looked atWe would need access to the site. Furthermore, our technicians advised Mr.*** that the issuses with the installation could get corrected this week, along with the ***, and get the duct seal the following week,however we need to schedule it with the customer and have him allow us to finish the projectWe also let him know that his lease was with One Roof and that is who he had to cancel with not usWe also advised client about the cancellation fee that would be involved.His response was he didn't careHe would let us know how much it cost to replace his roof because of the holes we put in itHe said that as long as he could get rid of everything that he would not be going to the ***He also stated that if he hadn't been home on the day *** came by to commission his system they would have set the meterHe would not allow them to set the meter.We have tried everything to get the problem resolved but we have been unsuccessfulWe are still open to sending a technician out to the customer to resolve any issues/concerns he hasPlease advise how to proceed

Mrs***,
I apologize for any inconvenience you may gone throughWe have had changes around the office in our processesPlease send it directly to me at *** or fax it to ###-###-#### and I will make sure it gets processedAgain, I apologize for any inconvenience
and look forward to rectifying this situationWe thank you for your business and hope you are happy with the end product.
*** ***
Director of Operations

Mrs.***,
I wanted to send an email to not only apologize for the delay in your install but also to thank you for your patience in this processWe understand there has been a gap in communication and at times it can make or break a relationshipI am available should you not be able to reach *** *** *** His direct supervisor is *** ***, our project manager ***I can be reached directly at *** should you have any questionsI have been told you have been in communication with us to resolve thisAgain, sorry for any inconvenience this many have costWe are looking forward to completing this job at any cost to have you happyThank you
*** ***
Diretor of Operations.
O:***
D:***
F:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business (Epcon) wants a work order to finish the jobIn other words they want to get paid to finish the jobThey do not need to get paid again as that has already occurred from *** *** to do the job correctly in the first place. I give Epcon permission to enter my property to finish the job they startedRepair my pool pump timer and pool pump light to operate correctly and to repaint the exterior West wall of my home to match the repaired and nonrepaired sections

Mr.***,
Unfortunately you are a client of *** and *** has told us that they want to deal with all concerns pertaining to their customers themselvesThey have sent a Cease and Desist order we can forward to youWe wanted to help all of our customers, however ***
has tied our handsWe are owed a lot of money and what they told you is incorrect sirWe share your frustration unfortunately*** can be reached at 800-***
Best regards,

To whom it may concern,
We are currently waiting on the supplier for packing slips for proof of delivery on some disputed materialsWe are actively working to resolve this issue on a daily basis with the direct supplierOur client, has had the work completed and we are in the process of resolving thisThis is not an issue we are putting to the side, however we have to get the proper documents to resolve this

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I’d like to open this complaint back up. We resolved it with customer. Please advise. 
[redacted]Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]    Eight months since the last contact from Epcon,they didn't  have any answers when I email [redacted] back in Feburary.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The predicament that Epcon is in is because you made side agreements with your customers outside your agreement with [redacted] which [redacted] does not allow in their dealer agreement with you (agreeing to pay the $5500 towards the first payment of the lease).  That is what got you into the situation you are in, which does not allow you to meet your obligations.  Now [redacted] has a mess to clean up and I am stuck in the middle.  The agreement by Epcon to pay me $5500 towards my first lease payment to [redacted] is independent of the [redacted] lease.  You made sure to that.  The fact that [redacted] owes you money is not my problem and I am still owed the $5500 by Epcon.  I have that in writing so do not try to pass this off to [redacted].  If you want to resolve this, send me the $5500.
[redacted]