Epcon Solar

To whom it may concern:
We have been in contact with Mr.[redacted], ([redacted]) to set up a time to come out to his house to fix his solar system. We will continue to work with Mr.[redacted] until he is happy, it's just a matter of solidifying a time that works for him now. Should you have...

any questions, please feel free to contact me directly @ [redacted].
[redacted]
Director of Operations.

Ms.[redacted],
Please forward all supporting documents and we will get this resolved IMMEDIATELY. Sorry for ANY inconvenience you have had. We are here to make it right per all written guarantees or certificates we issue. 
-Epcon Solar

The horrors and stress of what should have been a wonderful experience going green is still ongoing. Nothing Epcon has done was correct as determined by Arizona [redacted] of [redacted], Building Inspectors, other Electricians and authorized solar installers. Epcon's contract is completely in default and they never completed install. Damage done to my home by Epcon has endangered my home and family and is still unresolved after 3 months from damage, 7 months from signing contracts. Electrical Service Panel was replaced, that wasn't needed to be replaced/with wrong panels for the installation. Epcon installed a Flush Mount panel installed as a semi-flush panel, knocking out stucco on home and leaving gaping holes, exposing wiring and interior walls to weather (for 3+ months). In addition to damaging roof, nott enough solar panels were installed to cover our electrical demands nor complete the guaranteed output by contract. The extra perks promised were shade screens for windows and mastic duct wrap, which never were done pre-installation as promised via contract. I would highly recommend anyone considering using this company to reconsider and avoid using this contractor. Check Arizona [redacted] of [redacted] for complaints (as the numbers of complaints are growing). Also use a search engine on Epcon Solar Complaints, and review those findings.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the notion that anything is being held-up is due to a scheduling issue on my part is totally inaccurate.  I have been contacted by [redacted] and they are working on resolving the issue, but I would like Epcon to take sole responsibility for the delays and a sincere apology would be really nice.  Mr. [redacted] is the only contact that has been forth coming with me since July 2013.  Epcon Solor received the fund for the complete job in June, but to date my system is not functioning.  If they can complete this system before the end of April, a total of 10 months,  this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

We are currently resolving accounting discrepancies with the supplier.
Best regards,
[redacted]
Director of Business Development

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Received your letter of August I , 2014.
Am not sure where you got the idea that my issues with Epcon have been resolved .
The only resolved issue is the matter of the bounced check; which has been replaced with a Cashier's Check which I was able to deposit.  As a side note, the cashier 's check was improperly made out; however, the bank was able to deposit it.
There is still unresolved the matter of the $250.00 referral fee, as promised  me by the
Epcon Sales Rep. [redacted] .
The last person I spoke with at Epcon was a man named [redacted] who told me he was the General Manager.  He called to inform me that he was issuing the cashier's check.  We did discuss the referral fee and IDID tell him that the referral fee in the amount of $250.00 was still expected.  That a commitment made by a representative of a company is binding. Of course, I am still waiting on that check.
 
 
Regards,
Julane Bruckwicki

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Epcon has "been working to resolve" this issue for months.  They need to pay their supplier in full and give us an unconditional final lien waiver.  They accepted money on behalf of the supplier, deposited into their account and have not paid.  They need to pay their supplier what they are due.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here is the email I sent back to Epcon.  The only acceptable resolution is when I have my $271.47 reimbursement.
Dear [redacted]:
It is unfortunate that I would have to seek assistance from Revdex.com before getting any follow through from Epcon.  Your associate, [redacted], in Customer Service has all the information you need to issue our reimbursement.  I have sent information more than once and have made calls to Epcon at least 1 dozen times.
[redacted]  has assured me that she has submitted this information to your AP folks several times since December of 2013.  We received a call from someone??????????? on 2/25, who left a message and the return phone number was indeed, [redacted], who does not need to be taking the brunt of all of this, and was not able to determine who did call us.  
We are owed a total of $271.47.  The back up that supports the [redacted] bills and a copy of the certificate that we were
givenare all in your files, [redacted] has this information.  I expect that if you cannot access this information you will immediately let me know.  I will not pay for another fax to you unless you are unable to locate our file.  I spoke to [redacted] on March 6, and she assured me that she had submitted the information 2 times to your AP department.
I thought it was quite interesting that you neglected to include your direct contact phone number.  An organization that cares about quality customer service, is open to consumers and makes themselves accessible.
I would appreciate a communique as to the exact date my check will be cut and mailed.    
Ellen [redacted]###-###-####
[redacted]@[redacted].com
cc:  Revdex.com
Regards,
[redacted]

Mr. [redacted],
You are a client of Sunpower. We have been notified by Sunpower that they will be addressing all issues relating to their customers needs. We were given a cease and disease letter we can forward should you want it. They can be reached at [redacted].
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Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the notion that anything is being held-up is due to a scheduling issue on my part is totally inaccurate.  I have been contacted by [redacted] and they are working on resolving the issue, but I would like Epcon to take sole responsibility for the delays and a sincere apology would be really nice.  Mr. [redacted] is the only contact that has been forth coming with me since July 2013.  Epcon Solor received the fund for the complete job in June, but to date my system is not functioning.  If they can complete this system before the end of April, a total of 10 months,  this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
/>
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Epcon has all supporting documents and e-mails. If not, I have attached. Epcon acknowledged they had my check request and a second request for check. Secondarily, I personally visited [redacted] whom verified my check was in a pile of folders awaiting moneis from [redacted] Thus, far, it has been all talk. WHICH, is why I will not accept an e-mail saying to forward supporting documents. THE ONLY RESOLUTION TO THIS ISSUE IS WHEN I HAVE THE CASH IN MY ACCOUNT. YES, IN MY ACCOUNT. At this point, I wouldn't even trust a check from EPCON. If a check is sent, the resolution will not be resolved until confirmation of their check no bouncing. 
Regards,
[redacted]

Please be advised that in the matter of complaint 9831506, EPCON Solar has fulfilled the customer’s Desired Settlement request in full.  The customer asked to be reimbursed the amount she paid for two months electric service. EPCON Solar did remit payment in the amount of...

$261 per month for a total reimbursement of $522, check numbers [redacted] and [redacted].

Thank you for your assistance.  Happy Holidays to you and the entire staff at Revdex.com and best wishes for the New Year.

Sincerely,

 

To whom it may concern:Our technician spoke to Mr.[redacted] on October 13th. The client stated that he was "upset and just wants the system off of his roof period".  We advised him that he would have to cancel it with the leasing company he entered into contract...

with. Customer then stated that he has as leaks on his patio. An email was sent out to Mr. [redacted] on October 13th from [redacted], General Manager stating:Mr.[redacted], Good afternoon sir. It was brought to my attention that you had some concerns/issues with your solar installation. I wanted to reach out personally and see to it that we set up a time to come out and look at your system so we may resolve any issues you have per [redacted] Standards. If was told you were experiencing possible leaks from the solar installation. We would need to send a technician out to identify the problem so we can come fix it, when days are best for you? I look forward to hearing from you and resolving any issues you have within a timely matter. Also, it was brought to my attention that you are waiting a [redacted] installation as well as getting your ducts sealed. [redacted] can assist with the scheduling of this with you. He may be reached directly at ###-###-####. I look forward to hearing from you. We have not received any calls or replies from Mr. [redacted]. We are actively trying to get the issues resolved or at the very least looked at. We would need access to the site. Furthermore, our technicians advised Mr.[redacted] that the issuses with the installation could get corrected this week, along with the [redacted], and get the duct seal the following week,however we need to schedule it with the customer and have him allow us to finish the project. We also let him know that his lease was with One Roof and that is who he had to cancel with not us. We also advised client about the cancellation fee that would be involved.His response was he didn't care. He would let us know how much it cost to replace his roof because of the holes we put in it. He said that as long as he could get rid of everything that he would not be going to the [redacted]. He also stated that if he hadn't been home on the day [redacted] came by to commission his system they would have set the meter. He would not allow them to set the meter.We have tried everything to get the problem resolved but we have been unsuccessful. We are still open to sending a technician out to the customer to resolve any issues/concerns he has. Please advise how to proceed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Here is the email I sent back to Epcon.  The only acceptable resolution is when I have my $271.47 reimbursement.

Dear [redacted]:

It is unfortunate that I would have to seek assistance from Revdex.com before getting any follow through from Epcon.  Your associate, [redacted], in Customer Service has all the information you need to issue our reimbursement.  I have sent information more than once and have made calls to Epcon at least 1 dozen times.

[redacted]  has assured me that she has submitted this information to your AP folks several times since December of 2013.  We received a call from someone??????????? on 2/25, who left a message and the return phone number was indeed, [redacted], who does not need to be taking the brunt of all of this, and was not able to determine who did call us.  

We are owed a total of $271.47.  The back up that supports the [redacted] bills and a copy of the certificate that we were

givenare all in your files, [redacted] has this information.  I expect that if you cannot access this information you will immediately let me know.  I will not pay for another fax to you unless you are unable to locate our file.  I spoke to [redacted] on March 6, and she assured me that she had submitted the information 2 times to your AP department.

I thought it was quite interesting that you neglected to include your direct contact phone number.  An organization that cares about quality customer service, is open to consumers and makes themselves accessible.

I would appreciate a communique as to the exact date my check will be cut and mailed.    

Ellen [redacted]###-###-####

[redacted].com

cc:  Revdex.com

Regards,

To whom it may concern,

We are currently waiting on the supplier for packing slips for proof of delivery on some disputed materials. We are actively working to resolve this issue on a daily basis with the direct supplier. Our client, has had the work completed and we are in the process of resolving this. This is not an issue we are putting to the side, however we have to get the proper documents to resolve this.

January 14, 2013

Re: ID#: [redacted] 

Dear [redacted],

First of all I would like to thank you for the service you provide in resolving issues that customers may have with a company as well as the opportunity for companies to stand by their product and reputation for...

fair dealings. 

Our Sales Manager, Mr. [redacted] is scheduled to meet with Mr. [redacted] for a “face to face” conference per Mr. [redacted] request.  This will take place on Thursday January 16th, 2014 at 12:00pm. 

We are confident that all maters will be resolved in a timely fashion and thus conclude the complaint submitted by Mr. [redacted].  Going [redacted] can often be an involved process however the end results are well worth the effort, saving our resources and our planet. 

Sincerely,

[redacted]

EPCON [redacted]

To whom it may concern:

I’m writing in response to complaint #[redacted] . We used to be a [redacted] Dealer until we were notified on January 16th, 2014, via email & fax that they ([redacted]) is terminating us as an authorized dealer. From there, we were stuck between a [redacted]k and a hard...

place when we had [redacted] clients reaching out to us asking about the progress of their jobs, completion dates or any concerns they had with their solar projects. We wanted to help the customers out, however [redacted]’s council “ was telling us the opposite:

They wrote in the attached file titled EPCON. [redacted] email threads

…"your company has been terminated from the [redacted] Lease Program. As such, you have no legal right or basis to touch our equipment or otherwise go to the property in question. Furthermore, you have no permission to enter the customers premises. To do otherwise will be considered theft and/or trespassing.

We have contacted the [redacted] and explained tot them the circumstances. “ See #4 on [redacted] email threads attachment

They also advised us in the section notated by #6 [redacted] email threads attachment

“The lease is between us and the customer. Your company was under contract with us and not the homeowner. Please retain from interfering with our contract with the homeowner and others cease communiations with them. 

This has been a nightmare for us, the [redacted] and Revdex.com because of [redacted]s cease and desist and threats to come after us if we intervene with their customers. This is not the first Revdex.com complaint we have responded to due to this. We were instructed to have ALL customers reach out to [redacted]. SHOULD they call US only and we were instructed to not reach out to customers. We were also told that they would be reaching out to these customers to advise them.

This complain is from one of those clients. An unhappy [redacted] Client. They need to contact [redacted] and we have been instructed to let these customers know that [redacted] will be taking care of them and (see #2) that:

“…[redacted] is going to reassign the applicable lease to a replacement dealer/installer.” for their clients. 

[redacted] has also looked into this situation and has come to the same conclusion that [redacted] is the liable. (see attachment [redacted] Release).

We are here to help and have a positive impact on all our customers and our community. In this instance, it seems as if our hands are tied with these and this customer. Should you have any suggestions on how to p[redacted]eed we are open. [redacted] has took it upon themselves to resolve all their customers concerns as they have stated numerous times.

Should you have any questions, please feel free to ask. We look forward to closing out this complaint. 

Best regards, [redacted]

Director of Operations[redacted]

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I’d like to open this complaint back up. We resolved it with customer. Please advise. 

[redacted]Director of Operations

Mrs.[redacted],

I wanted to send an email to not only apologize for the delay in your install but also to thank you for your patience in this process. We understand there has been a gap in communication and at times it can make or break a relationship. I am available should you not be able to reach [redacted].  His direct supervisor is [redacted], our project manager [redacted]. I can be reached directly at [redacted] should you have any questions. I have been told you have been in communication with us to resolve this. Again, sorry for any inconvenience this many have cost. We are looking forward to completing this job at any cost to have you happy. Thank you.

Diretor of Operations. 

O:[redacted]

D:[redacted]

F:[redacted]

The horrors and stress of what should have been a wonderful experience going green is still ongoing. Nothing Epcon has done was correct as determined by Arizona [redacted] of [redacted], Building Inspectors, other Electricians and authorized solar installers. Epcon's contract is completely in default and they never completed install. Damage done to my home by Epcon has endangered my home and family and is still unresolved after 3 months from damage, 7 months from signing contracts. Electrical Service Panel was replaced, that wasn't needed to be replaced/with wrong panels for the installation. Epcon installed a Flush Mount panel installed as a semi-flush panel, knocking out stucco on home and leaving gaping holes, exposing wiring and interior walls to weather (for 3+ months). In addition to damaging roof, nott enough solar panels were installed to cover our electrical demands nor complete the guaranteed output by contract. The extra perks promised were shade screens for windows and mastic duct wrap, which never were done pre-installation as promised via contract. I would highly recommend anyone considering using this company to reconsider and avoid using this contractor. Check Arizona [redacted] of [redacted] for complaints (as the numbers of complaints are growing). Also use a search engine on Epcon Solar Complaints, and review those findings.