Epcon Solar

WARNING!! This company has poor business ethics. They are issuing bad checks and are not resolving customer complaints. Do Not Do Business With This Company!

Mrs. [redacted],

I apologize for any inconvenience you may gone through. We have had changes around the office in our processes. Please send it directly to me at [redacted] or fax it to ###-###-#### and I will make sure it gets processed. Again, I apologize for any inconvenience...

and look forward to rectifying this situation. We thank you for your business and hope you are happy with the end product. 

  Director of Operations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Ms. [redacted],

 

In regards to complaint ID #[redacted], nothing has been resolved. Finally after your notification of complaint reached Epcon a Mr. [redacted] called and scheduled a face to face meeting as requested on Thursday Jan. 16th. He explained why he felt they were taking so much time but empathized with us on our frustration on the lack of communication as to what was needed for them to complete their contractual agreement.

 

He promised to look into our files and contact us by the end of that business day. He called at 7:16 p.m. at which time we were in a meeting and unable to answer the phone. His voice mail said he'd call the next morning, which was a Friday. We tried to reach him on Saturday, he claimed the file wasn't in front of him so he couldn't tell us anything. This afternoon we called again and was told he was in the parking lot and would go find the file and call back. About 4 1/2 hr later he finally did, telling us that [redacted] canceled their contract and were told to cease and desist all contact. He told us that we have to deal directly with [redacted] from no on and gave us their phone numbers.

 

This still leaves us with a problem of having panels installed on our roof and no other action taken. We feel that this leaves the entire issue unresolved!

 

Thank you,

 

[redacted] and [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Epcon has "been working to resolve" this issue for months.  They need to pay their supplier in full and give us an unconditional final lien waiver.  They accepted money on behalf of the supplier, deposited into their account and have not paid.  They need to pay their supplier what they are due.

Regards,

We are currently resolving accounting discrepancies with the supplier.
Best regards,

Director of Business Development

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern:Please see the attached correspondence in connection with the complaint filed by Mr. [redacted] to [redacted], Revdex.com and Leasing Entity.  EPCON has tried to resolve this matter withMr. [redacted] on several occasions in which the details are outlined in length on the aforementioned attachment.  Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the notion that anything is being held-up is due to a scheduling issue on my part is totally inaccurate.  I have been contacted by [redacted] and they are working on resolving the issue, but I would like Epcon to take sole responsibility for the delays and a sincere apology would be really nice.  Mr. [redacted] is the only contact that has been forth coming with me since July 2013.  Epcon Solor received the fund for the complete job in June, but to date my system is not functioning.  If they can complete this system before the end of April, a total of 10 months,  this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Epcon has all supporting documents and e-mails. If not, I have attached. Epcon acknowledged they had my check request and a second request for check. Secondarily, I personally visited [redacted] whom verified my check was in a pile of folders awaiting moneis from [redacted] Thus, far, it has been all talk. WHICH, is why I will not accept an e-mail saying to forward supporting documents. THE ONLY RESOLUTION TO THIS ISSUE IS WHEN I HAVE THE CASH IN MY ACCOUNT. YES, IN MY ACCOUNT. At this point, I wouldn't even trust a check from EPCON. If a check is sent, the resolution will not be resolved until confirmation of their check no bouncing. 

Regards,

Just got off the phone with client. HAND delivering cashier check to her tomorrow for $250. Client was very  happy with outcome

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the notion that anything is being held-up is due to a scheduling issue on my part is totally inaccurate.  I have been contacted by [redacted] and they are working on resolving the issue, but I would like Epcon to take sole responsibility for the delays and a sincere apology would be really nice.  Mr. [redacted] is the only contact that has been forth coming with me since July 2013.  Epcon Solor received the fund for the complete job in June, but to date my system is not functioning.  If they can complete this system before the end of April, a total of 10 months,  this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The predicament that Epcon is in is because you made side agreements with your customers outside your agreement with [redacted] which [redacted] does not allow in their dealer agreement with you (agreeing to pay the $5500 towards the first payment of the lease).  That is what got you into the situation you are in, which does not allow you to meet your obligations.  Now [redacted] has a mess to clean up and I am stuck in the middle.  The agreement by Epcon to pay me $5500 towards my first lease payment to [redacted] is independent of the [redacted] lease.  You made sure to that.  The fact that [redacted] owes you money is not my problem and I am still owed the $5500 by Epcon.  I have that in writing so do not try to pass this off to [redacted].  If you want to resolve this, send me the $5500.

Ms.[redacted],

Please forward all supporting documents and we will get this resolved IMMEDIATELY. Sorry for ANY inconvenience you have had. We are here to make it right per all written guarantees or certificates we issue. 

-Epcon Solar

Mr. [redacted],

You are a client of Sunpower. We have been notified by Sunpower that they will be addressing all issues relating to their customers needs. We were given a cease and disease letter we can forward should you want it. They can be reached at [redacted].

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Best regards,

I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Received your letter of August I , 2014.

Am not sure where you got the idea that my issues with Epcon have been resolved .

The only resolved issue is the matter of the bounced check; which has been replaced with a Cashier's Check which I was able to deposit.  As a side note, the cashier 's check was improperly made out; however, the bank was able to deposit it.

There is still unresolved the matter of the $250.00 referral fee, as promised  me by the

Epcon Sales Rep. [redacted] .

The last person I spoke with at Epcon was a man named [redacted] who told me he was the General Manager.  He called to inform me that he was issuing the cashier's check.  We did discuss the referral fee and IDID tell him that the referral fee in the amount of $250.00 was still expected.  That a commitment made by a representative of a company is binding. Of course, I am still waiting on that check.

 

 

Regards,

Julane Bruckwicki

Mr.[redacted],

Unfortunately you are a client of [redacted] and [redacted] has told us that they want to deal with all concerns pertaining to their customers themselves. They have sent a Cease and Desist order we can forward to you. We wanted to help all of our customers, however [redacted]...

has tied our hands. We are owed a lot of money and what they told you is incorrect sir. We share your frustration unfortunately. [redacted] can be reached at 800-[redacted].

Best regards,

To whom it may concern:

We have been in contact with Mr.[redacted], ([redacted]) to set up a time to come out to his house to fix his solar system. We will continue to work with Mr.[redacted] until he is happy, it's just a matter of solidifying a time that works for him now. Should you have...

any questions, please feel free to contact me directly @ [redacted].

Director of Operations.

To whom it may concern:

I spoke to Ms.[redacted] and explained to her and addressed her questions/concerns she had mentioned in the Revdex.com complaint. In a lease, we do not get the rebate. There is no monies that we get from the federal, state or utility companies. All those go to [redacted]...

and in turn, they provide their lease. We did promise a down payment for the client, however we have been getting the run around from [redacted], as their dealer, so it's been a long drawn out process for both us and Ms.[redacted]. I advised Ms.[redacted] that when we get our payment from [redacted], we would issue the down payment money she is referring to or she can contact [redacted] directly at [redacted]. We have been instructed by [redacted] that they will be addressing all customer concerns as they are the leasing agent. If there is anything else we can do, please feel free to contact us directly. [redacted].

Again, we apologize for any inconvenience and share your frustration with [redacted]. We have parted ways as of recent and they will address this and get it resolved. They will be in contact with you shortly. If there is anything we can assist with Ms.[redacted], please don't hesitate to call.

Best regards, 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]    Eight months since the last contact from Epcon,they didn't  have any answers when I email [redacted] back in Feburary.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

 The business (Epcon) wants a work order to finish the job. In other words they want to get paid to finish the job. They do not need to get paid again as that has already occurred from [redacted] to do the job correctly in the first place. I give Epcon permission to enter my property to finish the job they started. Repair my pool pump timer and pool pump light to operate correctly and to repaint the exterior West wall of my home to match the repaired and nonrepaired sections.