ERA Atlantic Realty Reviews (%countItem)
ERA Atlantic Realty Rating
Address: 105 Nobel Ct STE 201, Alpharetta, Georgia, United States, 30005-4161
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Asked ERA Atlantic Realty 3 months ago to have client remove a dead tree in the yard of home they are listing. Ignored. Tree fell and caused damage
Three months ago I sent emails and called Greg *** of ERA Atlantic Realty asking him to inform absent homeowner/estate that a dead tree was a danger to the neighborhood. It was dead. I got no response with multiple inquiries. The tree fell Friday 6/5 and did damage to house next door and scattered limbs all over the street. It took down internet and power. Ga Power pushed the limbs into my yard and neighbors. There is a huge bees nest in the fallen trunk of tree and swarms of bees. I have made multiple calls to *** office and no response. They have the house under contract and there is another diseased tree in the front yard. They will not respond. There is a mess over here and its dangerous. All they had to do was get the owners to take the tree down.
Hire a tree company to come here and clean up this debris on my lot and remedy the nest of bees.
We empathize with Mr. and can appreciate his frustration. While I am not questioning that he may have tried to contact our office in April, I am only aware that he sent me a request via our franchise portal on May 4th. I did respond to him and advised I would pass his concern along to the owner. I did communicate Mr. concern to the property owner who is the estate administrator located out of state. I believe Mr. also possibly contacted the owner/administrator directly. The administrator I believe was in the process of obtaining an inspection of the tree in question and possibly bids when the tree fell in a recent storm. It is my understanding this situation is handled via hazard insurance that homeowner's carry and hopefully Mr. has contacted his insurer to address any damage that might have been caused as a result of the tree falling in the storm. We have as agent for the property owner, taken appropriate action to notify the owner of Mr. concern and it is up to Mr. and the property owner to take action they feel necessary. As agent, we have no authority to take any action related to Mr. concern beyond advising the property owner and we have done that in a timely fashion.
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the real estate company back in March via cell call. I received no response from them after I contacted them May 4 through their portal. I also called and left messages in May. As far as we, the neighbors are concerned, the real estate company did not help us connect with that owner with valid phone numbers. They should have called me in May with the owner's information, like we asked.
We again empathize with Mr. however when we were contacted in May we did respond via the portal and advise we would contact the owner and let them know about the tree. We did that. We did not feel that providing the owner's contact information was appropriate but Mr. was free to try to contact the seller directly if he chose. Apparently he did because my owner advised he had received a letter from Mr.. Again, after the May request from Mr., we advised the owner, and the owner was in the process of evaluating the tree in question and obtaining estimates. The tree fell in a storm before any further action could be taken. The property has sold and the new owner is aware of the tree. We wish Mr. well and hope the matter gets resolved appropriately as an insurance matter which is what it should be.
(The consumer indicated he/she DID NOT accept the response from the business.)
The real estate company was the only local link to the neighbors and the home owner. They should have been over here and talked to us. I never received any word they were on this. Take some responsibility for the property. Neighbors didn't get their mail for 2 weeks because of this downed tree. Food went bad in refrigerators. Ga Power left debris all over the place. All this because the Real Estate company never responded in an appropriate manner. I have talked with two agents who said they would have taken care of this because it would be a great reflection on them and help with their business. Houses are flipping over here from rental to sale. This real estate company didn't care.
The company charged us a $2600 leasing fee for a tenant that never paid rent and completely destroyed our premises.
We hired Atlantic Property Management to manage our property. They subsequently charged us a $2600 fee for supposedly finding a tenant to lease one of the spaces. This tenant never paid a single dime of rent and they completely destroyed the place. Atlantic Property then had the audacity to charge us hundreds of more dollars to evict the tenant and then also refused to refund the leasing fee. They instead offered to find another tenant. But why would we want to continue using their services? On top of the leasing fee, they charged us $500 to just file the eviction. This firm also uses a fake endorsement to suggest that they are a top management firm. But the website is fake and the endorsement is fake.
We want the leasing fee refunded. They clearly did not vet the tenant. The tenant turned out to be a drug dealer. They are just adding insult to injury. They even had the gall to charge us another $500 to file the eviction and we have no idea of what additional charges they are going to tack on. They unfortunately are holding on to quite a bit of our money so we cannot stem the losses. They are just helping themselves to all that they want.
To Whom It May Concern:
Atlantic Property Management was hired by Mr. (owner) to manage two commercial retail properties containing a total of 3 suites. One of the spaces was vacant and the other two were leased by tenants obtained by the owner prior. We actively marketed the vacant space and advised the owner on how to effectively charge net lease operating expenses for his tenants on a monthly basis as he should rather than when expenses arose. We also discovered in this process, that the owner did not have the properties properly insured putting the owner at substantial risk of loss should damage to those properties occur. We worked with the owner to obtain suitable insurance from one of our recommended vendors and oversaw that process as well as the leasing and management of the properties. Because the properties were not prior insured, once covered, the additional cost of building insurance was passed *** to the tenants per their leases.
We marketed, screened, negotiated and placed an approved tenant in the owner's vacant "Sound Studio" suite and collected the leasing fee per our management agreement. We performed the prescribed services and our fee of $2600 stands. With many commercial leases, the tenant that leased the vacant suite was a business entity. There wasn't and isn't any indication that the tenant is conducting illegal activities or is "a drug dealer" and the owner by insinuating such things could be subject to slander if that allegation is false. While we regret that the placed tenant decided to default on their obligations under the lease they signed, we did subject this tenant to a thorough screening process. The system we contract is a screening platform that is widely used across the US through our management system provider, AppFolio. Atlantic Property Management is proud to stand behind our tenant placement and offer a Leasing Guarantee. The terms and conditions of that guarantee are clearly displayed on our website. That guarantee states that if a tenant that we placed defaults within the first six months, we will lease the property again at no additional cost. This option was offered to the owner. The owner refused it.
Without getting in to areas related to privacy and Fair Housing Act specifics, we have objective criteria for applicants and we provide our owners what we are legally permitted to, and only recommend an applicant to an owner to consider approving based on these objective criteria.
Regarding the owner's statement about eviction actions, our eviction services pricing is very clear. We do provide our owners this information and pricing as part of our on-boarding process. This information was explained to the owner. Because evictions are legal actions, as best practice, we use attorneys to go to court for our owners. This provides the best outcomes. They charge an hourly rate for their services. Evictions can be expensive and as the management professional, we oversee and coordinate this process the whole way through an eviction on an owner's behalf.
The owner has both here and via email and other review sites, made slanderous and false statements and has suggested that we are unethical, fake, and unprofessional. As a business with over 700 clients and which has been in business for 30 years, this is not true and disappointing. Statements such as that our website is fake is preposterous. Our on-line presence is professionally-managed by a very real company. Further to claim our owner reviews and endorsements are fake is false and all reviews on our site are from actual clients and customers we either currently or previously manage for.
Atlantic Property management has done our professional best to guide this owner, provide professional services, and communicate appropriately. Our agreements are freely-cancellable. We do not lock owners into contracts or charge them termination fees to cancel. This owner has provided us with his notice to cancel and we are proceeding accordingly. He is NOT due NOR will we refund any monies as charged for services rendered through the termination date of the agreement.
Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
They are obfuscating the facts.
They are trying to make it seem like they provided some sort of valuable service while nothing could be further from the truth.
They leased the vacant space to a tenant that did not pay a single cent of rent. They advised us to accept the tenant and in the process, they pocketed a substantial leasing fee. They also allowed that tenant to remain in the space for almost three months before even asking us to begin the eviction process. And they did not visit that space even once during that time period, although the tenant bounced the first month's rent.
In the meantime, they also misled us to believe that they were working with the tenant to get things straight. They even transferred to us some money as if the tenant paid rent and they later then demanded that money back. And once again, the tenant was destroying that place during that time period while they were "working" with them to get things "back on track."
We have posted reviews of the business. But we have not said anything that wasn't true. They placed a tenant in our space who completely destroyed it and never paid a single cent of rent. We also received reports from other tenants that this tenant was dealing drugs out of the premises. All of that might have been clarified or prevented if they bothered to even see what's going on after the tenant bounced the first month's rent rather than paying us some money and pretending that all is well.
Whether they advised to buy separate insurance or not has nothing to do with this matter. They charged us a great deal more money for these so-called management services that we paid separate of the leasing fee. We have not asked them to refund any of those fees, although their basic service amounted to not much more than cashing the checks and sending form letters.
The endorsement we questioned was one they feature on their website and all of their emails. It is a supposed endorsement from propertymanagement.com, whom we have attempted to contact but keep receiving an "undeliverable" reply. Propertymanagement.com has since started a facebook page this year, but that page doesn't say who owns the site and how they issue endorsements. It is pretty clear that the endorsements are given to member firms without any real vetting.
We asked for a refund of the leasing fee because they charged us for placing a tenant. They did not place a tenant. They placed some people in our space, who subsequently destroyed it. They then charged us 4 times the filing fee for an eviction, adding insult to injury. We don't even know what additional charges they are planning to add on for their so-called attorney. We have asked f or the invoices but we haven't received anything. There is no evidence that they used any attorney to make the eviction filing. You honestly don't need one for that.
We also find it strange that their rating on Yelp is 2 stars and yet, they manage to have a 4 star rating on Facebook and Google. But even then, it is not inaccurate to say that they have hundreds of bad reviews on those websites as well.
Finally, we have no incentive to accept their offer to find another tenant. It will take us months and a great deal of money to just fix the place thanks to their last placement. Also, why would we trust them? They clearly have no intention of changing their vetting practices and the last tenant they placed destroyed the place and never paid rent.
We haven't even asked them to refund the eviction fees or any other fees. We simply asked them to refund the leasing fee since their so-called guarantee is otherwise worthless. Putting someone inside a building does not make them a tenant.
They are welcome to keep the rest of the money. We just want the invoices for the eviction and a refund of the leasing fee.
We have provided Mr. responses to his complaints and we are not sure what else to say...Our leasing fee was negotiated and agreed-upon by him in the management agreement and we provided him a corporate tenant that cleared the lease application protocols thus prompting us to recommend placement. Ultimately, it is the owner's prerogative but we are not able to determine what tenants will do in the future, only predict behavior based on their prior history. To blame the manager for the bad deeds of a tenant seems to overlook the fact that we performed our duties to vet the tenants, used industry-accepted services, and the tenant didn't perform. We did not act in bad faith, did not display carelessness or negligence in the services rendered...the tenant just didn't abide by the lease terms. That unfortunately happens and that is something we strive to avoid. Our eviction rates are very low and we did offer per our written agreement, to re-lease the property to a new tenant at no additional cost. As Mr. stated, our guarantee is specific...we do not refund leasing fees prior earned, only waive leasing fee to place a new tenant if the tenant vacates prior to 6 months. We gave him the option to let us do just that and he refused. That is his choice but that does not make his demand for a refund any more valid. We marketed, showed, negotiated, processed, and moved-in this tenant.
We will not refund his leasing fee. It is earned per agreement, services were provided, an offer to resolve his tenant's default via our guarantee which was rebuffed, and we performed eviction services for him per our stated cost. He has the invoice from us for the cost of eviction services...to expect a cost to evict to be the cost of filing is essentially equivalent to expecting the car repair to total only the cost of the part. Filing fee is paid to the county, services were rendered for the eviction with our chosen vendor, processed by our employees and managed by the same. Our charges are readily available and those fees are the same for all of our clients.
Lastly, he might have been referring to allpropertymanagement.com. They endorsed our firm as one of the top 25 best. Our reviews are good because we are good. Yelp, suppresses many positive reviews and tends to "permit" more of your suppressed positive reviews if you advertise with them. We won't deal with biased review sites like yelp.
Stacy, Ted and the Atlantic Property Management Team have been an excellent group to work with through and through. Responsive and customer service friendly.
I worked with Darlene M. She was very easy to work with and assisted me throughout the process renewing my lease with the homeowners
I am a R/E Broker who specializes in tenant representation, and I have had positive experiences with APM. They have a great team that responds to questions in a timely manner, and are very respectful to clients, as well as to other agents. Stacy and other ladies have been a pleasure to work with, and has provided stellar service to me in numerous ways, which I greatly appreciate.
Highly recommended company! I used Atlantic Property Mgmt from Dec 2017 to June 2018 and the employees are highly knowledgeable. They were prompt to service my issues on both accounts within the past 6 months.
Thank you to Atlantic Property Management for helping me with a difficult client. The team stayed on top of the situation and everything was resolved. I had no qualms bringing another client to them to manage her rental. Shout out to Ted S, Kristina R and Darrin, thank you for staying on top of everything and APM will manage any more rentals I have in the future!
Stacy J has provided exemplary customer service in assisting me in the recovery of a deposit that was returned to my former landlord in 2014. She took the time to recover the documentation from a discontinued Atlantic Properties billing platform. This was especially impressive in light of the fact that I am no longer a tenant managed by their company. I am truly appreciative of her diligence and willingness to help.
Atlantic Property Management is trying to rent a property that is in foreclosure and has been court ordered sold or signed off for a deed in lieu.
Atlantic Property management is trying to rent out a house that was ordered to have a deed in lieu of foreclosure signed due to having over two years in delinquent payments. I have a court order dated September 18, 2017 ordering my ex-wife to sign a deed in lieu of foreclosure within 30 days and she has not complied with this order. Instead she is attempting to place a tenant in this home knowing the legalities. A contempt charge has been filed to enforce the court order.
Atlantic Mortgage needs to cease and desist with advertising this property for rent. There is a standing court order to sell the property or sign a deed in lieu in light of the mortgage payments being more than two years delinquent. I have filed a contempt charge to enforce the court order from September 18, 2017.
I spoke to *** today and after being made aware of the complete situation, have immediately taken down the property from lease listing. I indicated to him that we were not aware that he did not want the property rented and were acting on instructions from his ex-spouse. We have, per his request, immediately taken down the listing. We are working with him to try to successfully handle the property so that we can provide the best outcome possible.
Atlantic managed my rental property and placed a tenant with a history of eviction in my home without my consent. I have lost thousands of dollars.
I contracted with Atlantic Property Management to manage my rental home. In February 2016 I was given 3 applications to review and I approved 2 potential applicants. A tenant was placed and although late with her rent on more than one occasion, she paid rent until August 2017. I was then forced to file an eviction and subsequently discovered that the tenant had an eviction filed against her in 2010. When I asked Atlantic to forward me her rental application, they claimed they no longer had it in file. It is my belief that Atlantic intentionally mislead me and placed a tenant that I would have never approved in my home.
This has caused me to lose 4 months rental income, eviction and court costs and my home was damaged.
I have emailed ***, company COO, and have not received a response.
I am seeking return of all property management and tenant placement fees paid while this tenant occupied my home.
This owner approved a tenant for lease presented to her from 3 candidates whose applications processed through a national background screening company, Resolve Partners. That report for the tenant she approved went back a full 7 years from application, covering the time period prior to 2010. She alleges we misrepresented or omitted telling her about a prior eviction that occurred in 2010. Her allegation that we intentionally or otherwise misled her about this tenant's residency record or failed to disclose an eviction contained in he screening report is false. We have a copy of the screening report that proves there were no evictions noted on the applicant's report. Due to laws (FCRA) we are subject to which may affect disclosure of private and credit information, our policy is that an owner shall not be provided with the tenant's credit report and/or application unless specifically authorized in writing by the tenant and the provider of the credit report. Since we DO have a copy of her prior tenant's background screening report, we would be happy to provide it to her with proper authorization or subpoena. While we empathize with her frustration, we are not to blame for her tenant's failure to perform under the lease. We performed our responsibilities with the utmost professionalism and she has no basis to recover any earned fees or other from us. Her tenant rented her home and complied with the lease terms for 18 months before defaulting. Her issue is with the former tenant and not us.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told, in writing, by my property manager, ***, that Atlantic did NOT have the tenant's application or credit report. He told me that there was a change in software and that Atlantic no longer used the same credit reporting company and they no longer had access to any of her files.
This directly contradicts the businesses response to my complaint.
We have been clear with customer that her allegation that we misled her about results of a tenant's application and screening report are false and libelous. We have told her we have a copy of the report and if she wants it, she can send us a subpoena that will allow for lawful release and we will provide same. She is stating in her rebuttal that we told her we did not have a copy of the screening report. That is partially accurate. The report was nearly 2 years old and provided by a provider we no longer use for screening. The employee initially communicating with the customer told her we could not obtain the report. That wasn't accurate. We could obtain the report...however because it was archived, he was not aware it could be retrieved. It has been retrieved and provides clear evidence that the customer's allegation is false. None of that is relevant because federal law prohibits us from providing the report to the customer without subpoena anyway. There is nothing preventing the customer from obtaining a subpoena and requesting the report now if she wishes to pursue her defaulting tenant. We wish her best of luck but we are not responsible for any monies she feels she lost by her tenant not paying...we provided her accurate information on which to base her decision to select the tenant she selected...further we performed services to lease and manage her property and her tenant paid and she collected rent for 18 months prior to the tenant defaulting and requiring eviction.
I was told that if I was not happy I could be released from the contract since I have had so many issue, however now they are asking me to pay fees
Problems with lease agreements, rental payments, management process, company does not have extra keys to the properities, rental payouts are continually late, reports are consistently incorrect.
I would like for this company to live up to what I was told which was if I was not happy they would terminate the contract without any additional payments ad discussed when I originally signed due to repeated issues that we have had. Each month our rental payments are not processed correctly. Reports are not correct. The company does not have keys to any of our properties. The rental contract for one of our properties was voided and then regenerated with no signatures. Tonya Odell convinced me to stay and said I could terminate is things did not get better. They progressively got worse and now i just want the contract terminated without any additional fees.
While there were some problems with owner disbursements on the owner's account which we regret, we corrected these and addressed the owner's complaints when presented. We did provide the owner with keys to her properties.
The binding management agreement contract we had with the owner provides for an early contract termination penalty if the owner terminates without cause. It also outlines a procedure which the owner could have taken to seek to terminate the agreement with cause where no penalty would be due.
The owner did not pursue that course of action. While we regret that this owner was not happy with our service and chose to take their business elsewhere, we believe we resolved the owner's complaints in good faith and responsibly and upheld our responsibilities per the agreement. The early contract termination penalty is fair and warranted.
(The consumer indicated he/she DID NOT accept the response from the business.)
This was not the agreement, however It is fine I just want this to be noted so it does not happen to anyone else . The company does not provide services as agreed.