Escallate LLC

Thank you for giving Escallate the opportunity to respond to this complaint After reviewing [redacted] ’ complaint, this is what we found There are nine open accounts in our office which [redacted] name is associated with They are ER Doctor charges stemming from emergency room visits in 2014, 2015, and The ER Doctor bill is separate from the hospital bill We placed these accounts in a dispute status and have requested statements from our client [redacted] *** [redacted] *** Once we receive them, we will mail these statements to [redacted] ’ address provided on the Revdex.com documentIf [redacted] believes her identity was stolen, then we request she supply us with a copy of a police report This will be forwarded to our client in an attempt to clear this matter up Thanks again for bringing this to our attentionSincerely, [redacted] Vice President Escallate, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We had our client research Mr***’s claim They reviewed their records, checked thedoctor's information as well as the hospital records and this is what they found The hospital has the same demographic information that our client has This means that the birth date and SSN matched what our client provided to us The physician’s dictation stated the patient was about “30” years oldMr [redacted] was born in ***.If Mr***’s father truly was the one treated at the hospital, how would the hospital havethe son’s birth date and SSN? Why would the physician’s dictation state that the patient was about “30” years old? Based on the information provided to us above, we believe the credit reporting is accurate Thanksagain for bringing this to Escallate’s attention Sincerely, [redacted] ***Escallate

Revdex.com: I received a letter in the mail stating the same from Escallate and will use the response from Escallate through this complaint as a guarantee that they will remove the negative tradeline from all my credit reports they reported to previously I accept their offer Regards, [redacted]

Thank you for allowing Escallate to respond to this matter Escallate reached out to the client regardingMs [redacted] ’s account and they decided to cancel it We are mailing Ms [redacted] a letter stating this Because the account was canceled, it will be removed from all credit bureaus Thanks again for bringing this to Escallate’s attention Sincerely, [redacted] ***EscallateVice President

December 4, 2015Better Business Bureau [redacted] Cleveland Ave NWCanton, OH 44703RE: [redacted] [redacted] Dear [redacted] Thank you for bringing this concern to Escallate’s attention Escallate is not a debt purchaser and is contracted by our clients to collect on their delinquent/defaulted accounts Our clients contractually ask us to credit report all of their business that isn’t satisfied after days in our office HistoryOur client [redacted] had an original balance was $for a date of service January 19, They placed the remaining balance of $with our office to collect on July 16, On July 20, as required by federal law we mailed our collection notice to the same address listed on the complaint On August 11, we spoke to a male at the same phone number provided to your office and was told we have a wrong number We removed that phone number from the account On September 24, it was reported to all three credit bureaus ActionBecause [redacted] doesn’t remember having an open balance with our client we have placed this account in a dispute statusOnce we receive a copy of the itemized statement it will forwarded to [redacted] It is our hope that once [redacted] receives a copy of his statement that he will remember the office visit and then call us to pay his outstanding obligation We want to thank you for giving Escallate the opportunity to respondSincerely, [redacted] ***Vice President

Escallate, LLC has followed the dispute process as required by law On May 13, a copy of the itemized statement was mailed to [redacted] I want to reiterate if [redacted] believes her identity was stolen, then we request she supply us with a copy of a police report Sincerely, [redacted] t

We received [redacted] response and want to reiterate that the information supplied in our initial response came directly from our client There is nothing more we can do If [redacted] wants to discuss this bill again with our client who he received services from, their customer service number is [redacted] We suggest he give them a call Thanks again for bringing this to our attentionSincerely, [redacted] Vice President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] This business NEVER EVER worked with [redacted] Medical Center as they do use them for a collection agency, only [redacted] They fraudulently got my information somewhere made up a amount that I owed as wellI never received ANY communication from them EVER I asked for them to mail me this supposed invoice to me and I have still never received itMajor red flag yet againThis is yet again a fraudulent situation , I have proved that by giving the Revdex.com a copy of my account with [redacted] Everything that Escallate is stating on their end is and libelous Regards, [redacted]

We encourage [redacted] ***r to call the credit bureaus to see to see if it has been removed yet Below is our response to the original complaint in which we stand by Thank you 'Thank you for bringing [redacted] request to our attention In reviewing [redacted] complaint our investigation found the following: Escallate had requested that all three credit bureaus remove the account from their recordsHow long it takes each credit bureau to remove it from their database is out of our control We would advise [redacted] to dispute this with each of the credit bureaus that is still reporting this in their database In the meantime if [redacted] would like a letter stating “the account was paid and we requested this to be removed from all three credit bureaus” she could request this from us at [redacted] Her account number is [redacted] Thanks again for bringing this request to our attention.' Sincerely, [redacted] Vice President

Thank you for bringing [redacted] ***’s concern to our attention The account in question has a date of service from 2/13/and was placed in our office on 6/6/ Payment was made to [redacted] on 4/3/ The request to have this account removed from all credit bureaus was processed How long it takes them to update their databases is out of our control We would suggest that [redacted] periodically check with the credit bureaus on the status Thanks again for bringing this request to our attention Sincerely, [redacted] Vice President

As per our conversation, I would kindly request that my recent complaint filed with Revdex.com be answered in its resolution between myself and Escallate LLC as fully satisfied and wish to thank all parties involved including yourself and [redacted] CEO of EscallateI look forward to having my credit restored to its previous condition prior to this misunderstanding [redacted] ***

Thank you for giving Escallate, LLC the opportunity to respond to this complaint Escallate works accounts on behalf of Clients when balances for service are not paid In this case, the complainant had two Dates of Service, 5/04/and 7/17/15, which went unpaid until recently Our client who just reported these payments to Escallate yesterday has asked us to update the balances to paid in full and remove these accounts from the credit bureaus Escallate has begun the removal process, but it can take up to days before the credit bureaus remove it completely Thanks again for bringing this to our attentionSincerely, [redacted] Vice President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My SSN is [redacted] (Please re-dact if posting on website) My DOB is [redacted] Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***. The vendor has been put on notice that its collection action is illegal and it needs to relate to its client that information provided by the client regarding the underlying services and payments is incorrect. The client (the doctor/hospital), to the extent they are interested in resolving the underlying "claim", are welcome to contact me. I am not obligated to initiate any contact with them, they have also been put on notice that their "claims" are invalid. Thank you for your help
Regards,
*** ***

Thank you for bringing *** *** request to our attention. We placed this request in front of our client and they advised us to remove the account from her credit reportPlease be advised that this process can take up to days. Thanks again for bringing this request to our
attention. Sincerely, *** *** Vice President

hippa form enclosed

Thank you for allowing Escallate to respond to this matter. When speaking with the client a second time they agreed to have the account removed from *** *** credit bureau. Escallate will process this request and it could take up to days until the credit bureaus remove it. Escallate will also send *** ***r a letter stating this. Sincerely,*** ***Escallate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowi received those letters of a itemized list today 05/19/for several amounts back in from this company and again o don't owe any medical billsI have a auto immune disease so every single bill is co reef 100% o don't ever have out of pocket expensesAlso this company just put words in my both I never said anything out identity theft or any of that sortI said I don't owe any medical bill for any doctorI have contact the original bill and it is also been presented account paid in full closed.bif this is not deleting by business days I have no choice but to take the next actuon which are will be reaching back out to the *** *** *** *** and filing a small claims court
Regards,
*** ***

Thank you for bringing *** *** request to our attention. In reviewing *** *** complaint our investigation found the following: Escallate had requested that all three credit bureaus remove the account from their recordsHow long it takes each credit bureau to remove it from their
database is out of our control. We would advise *** *** to dispute this with each of the credit bureaus that is still reporting this in their database. In the meantime if *** *** would like a letter stating “the account was paid and we requested this to be removed from all three credit bureaus” she could request this from us at *** Her account number is *** Thanks again for bringing this request to our attention. Sincerely, *** *** Vice President