Escallate LLC

July 21, 2017   Revdex.com[redacted]
*
[redacted]     [redacted]            Complaint ID # [redacted] Dear [redacted] Thank you for forwarding...

[redacted] complaint.  After reviewing the complaint, it appears that [redacted] is questioning the amount she was charged for the services she was provided by Escallate’s client, Emergency Medicine Physicians of Cincinnati.  As I am sure you are aware, the amount Escallate’s clients charge for their services is outside of Escallate’s control.   Escallate has verified the debt with its client and provided [redacted] with an itemized statement of charges, as required by the Fair Debt Collection Practices Act.  Escallate has also reviewed its account notes and telephone recordings and determined that [redacted]’s claims of after-hours calls and third-party disclosures are without merit. Please be advised that Escallate has marked [redacted]’s accounts as disputed and will no longer attempt to contact her to collect these debts. The accounts will not be credit reported.  Thank you again for the opportunity to respond. Sincerely, J[redacted]Vice President

As per our conversation, I would kindly request that my recent complaint filed with Revdex.com be answered in its resolution between myself and Escallate LLC as fully satisfied and wish to thank all parties involved including yourself and [redacted] CEO of Escallate. I look forward to having my credit restored to its previous condition prior to this misunderstanding. [redacted]

Thank you for bringing [redacted]’s concern to our attention.  The account in question has a date of service from 2/13/16 and was placed in our office on 6/6/16.  Payment was made to [redacted] on 4/3/17.  The request to have this account removed from all 3 credit bureaus was...

processed.  How long it takes them to update their databases is out of our control.  We would suggest that [redacted] periodically check with the credit bureaus on the status.  Thanks again for bringing this request to our attention.  Sincerely,   [redacted] Vice President

Thank you for giving Escallate the opportunity to respond to this complaint.  After reviewing [redacted]’ complaint, this is what we found.  There are nine open accounts in our office which [redacted] name is associated with.  They are ER Doctor charges stemming from emergency...

room visits in 2014, 2015, and 2016.  The ER Doctor bill is separate from the hospital bill.  We placed these accounts in a dispute status and have requested statements from our client [redacted]  [redacted]  Once we receive them, we will mail these statements to [redacted]’ address provided on the Revdex.com document. If [redacted] believes her identity was stolen, then we request she supply us with a copy of a police report.  This will be forwarded to our client in an attempt to clear this matter up.  Thanks again for bringing this to our attention. Sincerely,   [redacted] Vice President Escallate, LLC

July 27, 2015 Thank you for allowing Escallate to respond to this matter.  Escallate is governed by the federal trade commission and adheres to its policies.  Escallate is not a debt purchaser and works business on behalf of its clients.  Contractually, Escallate is...

obligated to report unpaid accounts to all 3 credit bureaus 60 days after placement.  The account in question was from a date of service 04-17-13.  This wasn’t paid off until 2 years later.  There was no mail return on the correspondence sent to the consumer. Escallate reached out to its client to see if they felt there was any extenuating circumstance to remove the account from the credit bureaus.  They did not have any mail return and did receive a few payments prior to placing it in collections.  So the consumer was aware of the debt.  Our client found no extenuating circumstance(s) to have it removed from the credit bureaus.  Based on their directive, we must leave it there.  Thanks again for allowing Escallate to respond.  Sincerely,[redacted]EscallateVice President

I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me. I appreciate Escallate LLC and, personally, Mr. White taking time to look into this issue and verifying that the relevant account was placed in the collection due to miscommunication between the [redacted] [redacted] myself. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 4,
2015RevDex.com[redacted]1434
Cleveland Ave NWCanton, OH
44703RE:          [redacted]
               [redacted] [redacted]Dear [redacted]Thank...

you
for bringing this concern to Escallate’s attention.  Escallate is not a debt purchaser and is contracted
by our clients to collect on their delinquent/defaulted accounts.  Our clients contractually ask us to credit
report all of their business that isn’t satisfied after 60 days in our
office.   HistoryOur client[redacted] had an original balance was $674 for a date of
service January 19, 2015.  They placed
the remaining balance of $312.97 with our office to collect on July 16, 2015.  On July 20, 2015 as required by federal law we
mailed our collection notice to the same address listed on the complaint.  On August 11, 2015 we spoke to a male at the
same phone number provided to your office and was told we have a wrong
number.  We removed that phone number from
the account.  On September 24, 2015 it
was reported to all three credit bureaus.  ActionBecause [redacted] doesn’t remember having an open balance with our client we have placed
this account in a dispute status. Once we receive a copy of the itemized
statement it will forwarded to [redacted]  It is our hope that once [redacted] receives a copy of his statement that
he will remember the office visit and then call us to pay his outstanding
obligation.  We want to
thank you for giving Escallate the opportunity to respond. Sincerely,[redacted]Vice
President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not satisfied with this solution because I have requested a payment received letter (and an actual BILL) from this business on multiple occasions.  This communication began in January of 2016 and not once did Escallate follow up on their promise to send me a paper bill.  They have my correct address.  I do not trust that they will send me a letter of deletion/payment received as they haven't though I have requested it.  I'm not sure what else to do.  
Regards,
[redacted]

Escallate, LLC has followed the dispute process as required by law.  On May 13, 2016 a copy of the itemized statement was mailed to [redacted]  I want to reiterate if [redacted] believes her identity was stolen, then we request she supply us with a copy of a police report.  Sincerely, [redacted]
[redacted]t

Thank you for allowing Escallate to respond to this matter.  Escallate again reached out to the client regarding Mr. [redacted]’s response.  Below is their most recent response.  Client Response“I spoke with the hospital [redacted] billing rep and was advised to contact the family for a [redacted] form and as long as the form is received within 30 days, I’m able to bill [redacted]I contacted the guarantor ([redacted]) and she is going to follow up with the eligibility caseworker.  Once she receives the required form, she is faxing or emailing it to me.  I advised once the form is received, I will bill [redacted] and remove from collections.  She understands I will not remove the accounts from collections until this form is received.In the meantime, please place the accounts on a 60 day hold.”Escallate has placed the account on hold as our client requested.  Thanks again for bringing this to Escallate’s attention.  Sincerely,[redacted]Escallate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My SSN is [redacted] (Please re-dact if posting on website) My DOB is [redacted]
Regards,
[redacted]

We received [redacted] response and want to reiterate that the information supplied in our initial response came directly from our client.  There is nothing more we can do.  If [redacted] wants to discuss this bill again with our client who he received services from, their customer service number is [redacted].  We suggest he give them a call.  Thanks again for bringing this to our attention. Sincerely,   [redacted] Vice President

We encourage [redacted]r to call the credit bureaus to see to see if it has been removed yet.  Below is our response to the original complaint in which we stand by.  Thank you.  'Thank you for bringing [redacted] request to our attention.  In reviewing [redacted] complaint our investigation found the following: Escallate had requested that all three credit bureaus remove the account from their records. How long it takes each credit bureau to remove it from their database is out of our control.  We would advise [redacted] to dispute this with each of the credit bureaus that is still reporting this in their database.  In the meantime if [redacted] would like a letter stating “the account was paid and we requested this to be removed from all three credit bureaus” she could request this from us at [redacted].  Her account number is [redacted] Thanks again for bringing this request to our attention.'  Sincerely,   [redacted] Vice President