Escallate LLC

January 8, Revdex.com *** *** *** Cleveland Ave NW Canton, OH RE: *** *** Complaint ID #
*** Dear *** *** Thank you for giving Escallate the opportunity to respond to this complaint. The account in question, ***, has been updated to reflect “No Contact” on our system as requested by *** *** Please note that this account is also scheduled to be credit reported this month unless our client tells us differently. Based on *** *** complaint we reached out to our client to see what information they could provide. This is what they came back with: Patient has a balance of $1,due to a combination of deductible and coinsurance for a visit back in AprilPatient has been sent statements We have had conversations with the patient about this balance prior to collections regarding the reason he is being billed and his responsibility according to his insurance carrierWe have verified that the claim was processed correctly according to the patients benefitPatient is responsibleBased on our client’s response, the account will remain on our system with an open balance. Thanks again for bringing this to our attention Sincerely, J*** *** Vice President

I have spoken to a *** representative and they verified that my son was covered by *** during the time of service, December Also *** can still be billed for the services in December if Escalate submits their claim with a Late Reason CodeI will send a notice of my son's eligibility showing that he was eligible for *** and had *** coverage at the time of serviceSomething went wrong during the billing process and I should not be held accountable for that mistake, nor should I be responsible for a bill that should have never been billed to me since my son had *** *** *** ***

Thank you for allowing Escallate, LLC to respond to *** *** concern. We will audit the call and if it is deemed inappropriate, we will handle accordingly. Thanks again for bringing this to our attention. Sincerely, *** *** Vice President

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 20, Revdex.com MsTerry Corzine *** *** *** **
*** ** *** RE: *** *** *** **
* *** Dear *** *** Thank you for giving Escallate the opportunity to respond to this complaint. On 11/1/a debt was placed in our office for Ashley Butler who our client states visited them on 7/1/17. Our client is *** ** *** ***. The balance owed to them is $96.00. Per their request, we have marked the account as a cease and desist so no further calls will be made. Please be advised that the account is still owed until our client states otherwiseA cease and desist does not change this. We would suggest that the Butlers contact our client to see why the bill wasn’t paid. Their reference number is ***. Our account number is *** which is on the collection notice that the *** received. Thanks again for letting us address this complaint. Sincerely, J*** *** Vice President

February 22, Revdex.com *** *** ***
*** *** *** **
*** ** ***
RE: *** ***
*** ** * ***
Dear *** *** Thank you for giving Escallate the opportunity to respond to this complaint. Escallate is not a debt purchaser and when a consumer asks for an account to be deleted from their credit report, we must adhere to our client contractual obligations. Since *** ***s request, our client did respond and ok’d the credit bureau removal once the account is paid in full. Since receiving the approval, we left massages on *** *** voicemail and have not received a return call. Today we attempted to leave another message but her voicemail box is full. We are hopeful that *** *** will read this response and call us to pay her account in full. Thanks again for bringing this to our attention Sincerely, *** *** Vice President

June 10, 2015Thank you for giving Escallate the opportunity to respond to Ms***’s complaint. As mentioned in our previous response on 6/8/15, our client has reported the payment and her account in our office now has a zero balance. We have requested that all three credit bureaus remove Ms***’s collection from her credit report. We also mailed a letter stating this along with the *** *** statement that Ms*** requested to her. Escallate considers this matter closed in our officeThank you again for allowing us to respond. Sincerely,*** ***EscallateVice President

Thank you for giving Escallate the opportunity to respond to Ms***’s complaint. Escallate is regulated by the Federal Trade Commission and adheres to all regulations governing our industry. Below is a time line of events pertaining to Ms***’s account on our
system:11/24/14Account was placed for collections with Escallate.12/2/14Ms*** stated she provided her insurance information to our client.1/28/15The account was reported as unpaid to all credit bureaus.6/1/15Ms*** stated that this account was paid in full to our client.6/3/15Our client tells us that the balance is still owed. 6/8/15Our Client Services department speaks with our client and finds out that they had insurance billing errors and twice Ms***’s insurance company paid the bill and twice they took the money back. Our client stated that this account in question will zeroed out on their system on 6/9/and they will communicate this to us so we can update our system as well. Until that point Escallate’s system will still show a balance. Because of the confusion on our client’s end, Escallate will request to all credit bureaus that the account from Ms***’s credit report be removed. Escallate will also send her a letter stating this once our system is updated. Sincerely,*** ***EscallateVice President

December 14, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: Complaint# [redacted]Thank you for allowing Escallate to respond to this matter.  When investigating this complaint we found that
the person in our system lives i[redacted] and not [redacted]  We are not...

sure why the credit bureaus chose
to place this account on [redacted] credit report, since the addresses are
from 2 different states.  We have
requested that all three credit bureaus remove this from [redacted] credit
report.   Thanks again for bringing this to Escallate’s attention.  Sincerely,[redacted]EscallateVice
President[redacted]

Thank you for allowing Escallate to respond to this matter.  Escallate is not a debt purchaser and works accounts on behalf of its clients.  In this particular situation we did receive the payment mentioned by Ms. [redacted] and reported this payment to our client. ...

Subsequently, our client closed the account and moved it to another collection agency.  Escallate did follow proper protocol with this account by reporting the payment to our client.   We do not know why this payment wasn’t reported by our client to their other agency.  Transactions between our client and their other vendors is out of our control.  We reached out to our client about this payment and discussed this complaint.  They will inform [redacted] of the payment.  Thanks again for bringing this to our attention.  Sincerely,[redacted]

Thank you for giving Escallate, LLC the opportunity to respond to this complaint.   Escallate works accounts on behalf of Clients when balances for service are not paid.  In this case, the complainant had two Dates of Service, 5/04/15 and 7/17/15, which went unpaid until recently....

 Our client who just reported these payments to Escallate yesterday has asked us to update the balances to paid in full and remove these accounts from the 3 credit bureaus.  Escallate has begun the removal process, but it can take up to 60 days before the credit bureaus remove it completely.  Thanks again for bringing this to our attention. Sincerely,   [redacted] Vice President

Revdex.com:
I received a letter in the mail stating the same from Escallate and will use the response from Escallate through this complaint as a guarantee that they will remove the negative tradeline from all my credit reports they reported to previously.  I accept their offer.
Regards,
[redacted]

Thank you for allowing Escallate to respond to this matter.  When Escallate sends information to all 3credit bureaus it is based on the information provided by our clients.  In this case, our client provided a Name,Address and SSN, which was sent to the credit bureaus.  Unfortunately,...

the credit bureaus are notalways accurate, which is why they have a dispute process.  What I would need to have this removed from Mr. [redacted] is his SSN.  Please be advised that if this SSN from Mr. [redacted] matches what we have on our system, then an investigation will occur.  This investigation will include what SSN should our client have provided to us and why our client had Mr. [redacted]’s SSN.  In this case, any credit bureau changes will be delayed until this is sorted out withour client.  Hopefully, this is not the case.  Thanks again for bringing this to Escallate’s attention.  Sincerely,[redacted]EscallateVice President

Thank you for allowing Escallate to respond to this matter.  Escallate reached out to the client regardingMs. [redacted]’s account and they decided to cancel it.  .  We are mailing Ms. [redacted] a letter stating this.  Because the account was canceled, it will be removed from...

all 3 credit bureaus.  Thanks again for bringing this to Escallate’s attention.  Sincerely,[redacted]EscallateVice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
This business NEVER EVER worked with [redacted] Medical Center as they do use them for a collection agency, only [redacted]. They fraudulently got my information somewhere made up a false amount that I owed as well. I never received ANY communication from them EVER.  I asked for them to mail me this supposed invoice to me and I have still never received it. Major red flag yet again. This is yet again a fraudulent situation , I have proved that by giving the Revdex.com a copy of my account with [redacted]. Everything that Escallate is stating on their end is false and libelous.
Regards,
[redacted]

Thank you for allowing Escallate to respond to this matter.  Escallate is not a debt purchaser and works business on behalf of its clients.  Ireached out to our client who placed these accounts for collection to see if anything could be done with regard to billing [redacted]  They...

stated that the accounts were passed timely filing so billing [redacted] is not an option.  Below is what they sent us from their system.Account History with our client:Both charts came over as self-pay. No [redacted] information was provided at time of service.  Since the ** did not call and provide the billing information within the timely filing limits of [redacted], the ** is responsible for the balance. Account Notes: 12/12/2013, Statement sent to ** at [redacted] [redacted].  No return mail received. 1/16/2014, Statement sent to ** 2/18/2014 First Retroactive Eligibility check attempted, rejected since there was missing patient information to verify eligibility. 2/20/2014, Statement sent to ** 3/12/2014 claim # [redacted] went to Escallate.3/18/2014 Second Retroactive Eligibility Check attempted with same results as above. Missing information to verify eligibility3/27/2014, Statement sent to ** 4/9/2014, Claim # [redacted] went to Escallate. Calls: 12/29/2014, ** called stating that she does not owe this she has [redacted], but this was past timely filing. 1/7/2015, ** called, advised balance at collections. Advised past timely filing. Address updated per phone call. Since this Dates of Service were from 2013, our client is stating that the balance is due.  Escallate will place the accounts in dispute on our system and the credit bureaus will be informed that the Responsible Party is disputing the debt.  Sincerely,[redacted]Escallate, Vice President

January 4, 2017       Revdex.com [redacted] 1434 Cleveland Ave NW Canton, OH 44703   RE: [redacted]       Complaint ID # [redacted]   Dear [redacted]   Thank you for bringing [redacted] request to our...

attention.  All of our letter/receipt correspondence has been approved by our attorneys and are follow the [redacted] regulations.  They have approved adding the sentence “Your account is now paid in full” to our existing receipt.  This letter has been mailed to the address we have on file for [redacted]    Thanks again for bringing this request to our attention.      Sincerely,     [redacted] Vice President

The letter in question was mailed on 1/8/16.  [redacted]

Revdex.com:
Received your letter date January 4, 2016 in response to my complaint regarding Escallate LLC. I'm satisfied with the message that you forwarded to me from Vice President [redacted], provided they follow through.Approved by their attorney's they have "approved adding the sentence 'Your account is now paid in full' to our existing receipts".Once I receive their receipt/letter stating the above I will be satisfied. if I don't get the letter by the end of this month, I will contact you.Thank you for your assistance. 
Sincerely,
[redacted]

We had our client research Mr. [redacted]’s claim.  They reviewed their records, checked thedoctor's information as well as the hospital records and this is what they found.  The hospital has the same demographic information that our client has.  This means that the birth date and SSN matched what our client provided to us.  The physician’s dictation stated the patient was about “30” years old. Mr. [redacted] was born in [redacted].If Mr. [redacted]’s father truly was the one treated at the hospital, how would the hospital havethe son’s birth date and SSN?  Why would the physician’s dictation state that the patient was about “30” years old?  Based on the information provided to us above, we believe the credit reporting is accurate.  Thanksagain for bringing this to Escallate’s attention.  Sincerely,[redacted]Escallate