Estes Forwarding Worldwide

Review: ESTES delivered an order for [redacted]. I was not contacted before the delivery showed up. The delivery showed up one day early (after the delivery was dropped off, I got an email stating that the delivery was coming the NEXT day 6/10/16 between 8:00 and 3:00. When the truck showed up on 6/9/16, I told the delivery guys that I was not expecting an order. They unloaded the packages anyway. They opened a box for inspection. I told them it was not my order. I told them to wait while I got my phone to call [redacted]. While I was in the house they drove away. They did not have me sign any paperwork. They did not leave any paperwork. There was no communication with them at all. They simply drove away leaving me with HUGE packages that were not mine. I have attempted to get [redacted] to get them to pick up the packages for 4 days now without success. [redacted] has assured me that ESTES will contact me to pick up the packages, however, I have never been contacted. Their tracking service showed the delivery out for delivery for days after the drop off. During one phone call with [redacted], the rep told me that that ESTES showed one more package for me on the dock and could not locate the rest of my order. My order has since been cancelled. I am still waiting for someone to pick up the oversize items in my garage.Desired Settlement: ESTES needs to contact me via email or phone to arrange a time to pick up the 3 boxes that they dropped off at my house on 6/9/16.

Business

Response:

In response to this complaint:There seems to be some confusion as to what company the customer is referring to when some of the initial calls were made to the "company." EFW was first contacted on 6/13 by [redacted] to make a pick up at the customer's home. That same day an email went out to the address given by [redacted] to say EFW would be calling within 24 hours to set a date and time. On 6/15 the customer was called at the number given by [redacted] but no one ever called back. EFW notified [redacted] and was instructed to make the pick up on 6/17. The freight was picked up on that date without any issues. Thank you[redacted], General Counsel

Consumer

Response:

Hi,Somehow I missed the email regarding the resolution of my Estes complaint. I did get the one regarding the [redacted] complaint. My credit card refunded the [redacted] complaint the day I filed. [redacted] did not want to refund my money until they had picked up the incorrect order that was dropped off, but my credit card was proactive and took care of it beforehand. I want to state a couple of things regarding [redacted] and Estes: Re: ID # [redacted]- Estes Forwarding Worldwide LLC 1. The day I filed the complaint with Revdex.com, a representative from Estes contacted me to arrange to have the items picked up. This was independent of [redacted] and I was pleased with the phone call and communication. We arranged a time frame for pick up. Since I could not guarantee that I would be home, the rep told me to leave the boxes outside. She sent me labels to print and attach to the boxes.2. The pickup service came 1 hour late. They did not call me or contact me again in any manner to give me a warning of their arrival and/or that they would be late. This is a major problem, which I have never had with any other delivery service, but this is the 2nd time that Estes has had their delivery guys not communicate. It rained, so the items did get wet. The delivery guy was not going to take the items because I had left them outside. I had to show him the email instructions from the rep at Estes. He did take the items, but again did not leave me or have me sign any paperwork. But I was happy, the huge boxes were gone. [redacted] 1. [redacted] sent me emails to arrange pick up of the stuff. Apparently they were not in communication with Estes and did not know it had been picked up. This is a problem for them and their delivery service. Lack of communication.2. I had to call [redacted] and wait on hold and get transferred numerous time to resolve with them that the stuff was picked up. They had given me different tracking numbers from Estes and it was clearly another example of lack of communication. In summary: Both [redacted] and Estes have 1) lack of communication with the customer 2) put the customer on hold and transfer them multiple times when the customer has to call to get an issue resolved or a question answered. 3) do not assign one person to a case to follow up with and resolve 4) do not communicate with each other The items are gone and I have been refunded, so both cases are resolved. I ordered my furniture from another company and had it delivered without a problem from another delivery service. They arranged a time frame for delivery, called to say they were 30 minute out, came within the time frame, had me inspect the contents and verify that they were correct, and had me sign the paperwork. Perfect. Easy. Thanks! Have a great day. [redacted]

Review: I ordered a mattress through [redacted] and was told that the shipping would be handled by EFW. This order was placed a month ago. The first time the mattress was on route to be delivered, I received a call that the shipment was damaged (along with photos that I can provide) and would need to be reordered. I called [redacted] and reordered the mattress. The second time this was supposed to be delivered, I waited at home during the 4 hour delivery window I was given, and no mattress arrived. I called an hour after the delivery window was over and was told that the second mattress was damaged and undeliverable. I quickly reordered the mattress and was told because of the inconvenience that the mattress would be expedited and shipped by the end of the week. This was on Monday. On Thursday, I called because the status of the delivery did not change online from "Picked up from origin facility" yet. I told the customer service personnel at EFW that I was promised this mattress by the end of the week. She then told me that I could choose a delivery window on Saturday (today) for this mattress to be delivered. Once again, I waited until after the four hour window was over, and called because I had received no mattress. I was told that the terminal that delivers near me is not even open on Saturday and that this was scheduled in error. I expressed my frustration that I was waiting over a month and now had family in town that need a mattress to sleep on and the "manager" I was speaking to LAUGHED at me. He told me there was nothing he could do, that I had to schedule it myself for next Wednesday, and HE HUNG UP ON ME. This is the worst customer service I have ever encountered in my life. I cannot believe I have been laughed at, lied to, and brushed off by so many people at this service. Now I have family here and no place for them to sleep. All one month after this order was originally placed.Desired Settlement: I want an apology and compensation for being treated so poorly by someone that was supposed to be in management, as well as for the lie that I was told that this could be delivered on Saturday.

Business

Response:

6/13 – 8212433 – Refused due to damage – mattress dirty6/20 – 82222570 – Refused due to damage – mattress dirty6/30 – 8239836 – [redacted] requires a delivery appointment signed by an adult signature. Once the mattress went into in-transit on 6/30, the automated appointment scheduler began to call on 7/1. Those calls went answered by Ms [redacted] @ [redacted]. No appointment was scheduled. The mattress arrived on hand at destination on 7/2. Ms. [redacted] called on 7/2 (Saturday) demanding same day delivery or Sunday. Our representative kindly explained EFW is unable to deliver on the weekend and requested to schedule for the weekday. Ms. [redacted] became very upset and requested a supervisor. EFW shows no calls or emails prior to 7/2 and no notes of any scheduled appointment prior to Ms. [redacted]’s call on 7/2. During the supervisor call, I show the supervisor was able to schedule the appointment for 7/11 and the freight delivered on 7/11 @ 16:45pm signed by [redacted]. EFW prides itself on the ultimate customer service and at no time condones unprofessional behavior when speaking with customers. Each employee directly involved will be interviewed. If claims are founded, the employee will receive disciplinary action that involves coaching of our values but may result into termination.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The details given by this company are untrue. I called on June 29th and was told by someone at EFW that the mattress would be delivered on Saturday. THEY made the appointment for me and assured me that it would be delivered on July 2nd. That appointment was made and showed up online when the tracking number was searched. No resolution is being offered for the treatment I was given or for the lie I was told. The manager that laughed and hung up on my on July 2nd has not been contacted or reprimanded.

Regards,

Review: This is just the latest in an extremely frustrating and lengthy experience with both EFW and with [redacted]. In brief, let me summarize my experience with this order of over $1,000:

May 22 - Submitted order and received an email from [redacted] stating that the delivery would be made on 6/3

May 27 - Received email from EFW stating scheduled delivery date of 6/2

June 1 - Received email from EFW with reminder of delivery date of 6/2

June 2 - Delivery does not arrive. No call or contact from EFW or [redacted]

June 3 - Called EFW to see why shipment was late and determine new delivery date. EFW stated that delivery would be made on 6/6 and that EFW would contact me if anything changed

June 6 - Delivery does not arrive. No call or contact from EFW or [redacted]. Called EFW to see why shipment was late and determine new delivery date. EFW stated that delivery would be made on 6/7 and that EFW would contact me if anything changed

June 7 - Delivery does not arrive. No call or contact from EFW or [redacted]. Called EFW to see why shipment was late and determine new delivery date. EFW stated that delivery would be made on 6/8 and that EFW would contact me if anything changed

June 8 - Delivery does not arrive. No call or contact from EFW or [redacted]. Called [redacted] and EFW to see why shipment was late and determine new delivery date. [redacted] and EFW stated that delivery would be made on 6/9 and that [redacted] and EFW would contact me if anything changed

June 9 - Delivery does not arrive. No call or contact from EFW or [redacted]. Called [redacted] and EFW to see why shipment was late and determine new delivery date. [redacted] and EFW stated that delivery would be made on 6/10 and that [redacted] and EFW would contact me if anything changed

June 10 - Receive call from delivery agent stating that he cannot deliver without signature, despite my explicit assurance from EFW that signature would not be required (see above)

June 10 - Shipment delivered--DAMAGED

Business

Response:

EFW was not tendered the freight until May 26 and on May 27 customer called and changed delivery date to June 1. The freight did not arrive on June 1 so EFW upgraded it from “to the door service” to “inside the door service” to be delivered on June 8.Unfortunately, the freight was misloaded so it was not delivered until June 10. The customer was made aware of the new date and signed for delivery on June 10 but the freight was damaged. At that point the customer would have to work with [redacted] for resolution.This is of course not standard practice for EFW but there happened to be several unusual issues with this one shipment.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1) EFW states in its response that the freight did not arrive on June 1, so EFW upgraded the delivery service and set a new delivery date of June 8. Please provide documentation showing that I was notified of a new delivery date. a) In fact, EFW never emailed or called me between June 1 and June 8. I called EFW each day between June 1 and June 9 and each time, EFW stated that the delivery would be made the next day.2) EFW states that I signed for the delivery on June 10. Please provide documentation that I signed for the delivery. a) I never signed for the delivery.

Regards,

EFW was not tendered the freight until May 26 and on May 27 customer called and changed delivery date to June 1. The freight did not arrive on June 1 so EFW upgraded it from “to the door service” to “inside the door service” to be delivered on June 8.Unfortunately, the freight was misloaded so it was not delivered until June 10. The customer was made aware of the new date and signed for delivery on June 10 but the freight was damaged. At that point the customer would have to work with [redacted] for resolution.This is of course not standard practice for EFW but there happened to be several unusual issues with this one shipment.

Review: I have been given 2 "scheduled" delivery dates for delivery of an item worth over $500 and have yet to receive it. The company's customer service provided me with no answers, and target.com won't do anything about it either. So I have paid over $500 for nothing but frustration. I needed this item last week and I still have no idea when I will receive it.Desired Settlement: I need this item delivered immediately, or give me a "scheduled" delivery date that isn't a lie.

Business

Response:

EFW does not have a lot of information on this shipment but the first delivery date that we show is when it was moved by the customer from June 28 to June 30. EFW was contacted later in the day on June 30 by Target when they cancelled the delivery altogether. EFW was removed from the shipment at this point.

Consumer

Response:

EFW lied - I never changed the delivery date. They did. I have cancelled the order so this does not matter anymore, but I do NOT consider this resolved. This company is terrible.

Regards,

Review: They will not deliver or tell me truthfully when they will deliver my furniture.

They sent me an email telling me when my furniture will be delivered and specific day (June 8). I take a time off work waiting for them. They don't show up. I tried calling them, and no answers from their phone. I tried emailing them, and they email me 2 days later giving me a new deliver date (June 13). So again I wait on June 13. AGAIN no delivery. Now it is June 15 and I have no idea where my furniture is.Desired Settlement: Deliver my furniture promptly and in the future to send more ACCURATE email delivery dates.

Business

Response:

In response to this complaint:

Review: I ordered a patio table from target.com to be delivered to a beach club I am a member at and received a tracking from EFW that the product would be arriving Wed June 15th. On Monday June 13th I received a phone call from Target saying my package was delivered to the wrong address and did I want a new package to be sent out. I called back but was unable to reach them so contacted EFW directly. A woman named Brandi in customer service (the only nice and helpful person along this process) told me it was delivered to the right location. She obviously was just going by what the driver told her however 2 weeks later it was not there. After hours on the phone with Target, EFW, the beach clubs all in the area where mine is in we foudn it just a mile down the road at the WRONG club. Its a 45 pound 52" box that wont fit in my car but the only solution EFW had was that we should move it ourselves. The manager told me his driver wont go out and that is the only answer he has right now for me. So its I find a way to get a bigger car to move my table and get it where it needs to be or I dont get my table at all.Desired Settlement: I want my table picked up and delivered to the right location by the people I paid $40 in shipping and handling to.

Business

Response:

Unfortunately, our agent delivered the patio table to the incorrect beach club on June 13. We made them aware of the mistake, tracked down the missing freight and delivered it to the correct address on June 20. It appears that the clubs are within a mile of each other and there was no specific name on the paperwork.

Business

Response:

I have reviewed the response but without seeing the emails the customer mentions, I am not sure who they are even from.Our records indicate that the delivery was made on the date stated and I do not see any request for the shipment so it must have arrived. EFW does not accept payment from the individual customer so the request for reimbursement of $60 will have to be made to the company the original order was placed with. It is unfortunate that there was a delay in the delivery but at this point EFW has fulfilled its responsibility.Thank you.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I uploaded two emails so if you bothered to read the complaint you would see them. It is of no surprise that you did not look at them as this sort of customer service is what I have received from day one. Since you were too lazy to deliver the table to the RIGHT location I assume you are also too lazy to click on the download to view the emails. Because of that I will take the time yet again to point out they were from: Brandi M[redacted] Estes Forwarding Worldwide (EFW) | FAX: 866-767-7185 AND[redacted] AGAIN, this delivery was NOT LATE. It was delivered to the wrong location and WE the customer were required to rent a truck and pick it up ourselves. Plus tip the men to put it in the truck to move. I will not waste my time any further on this despicable company. I just want this exchange to be listed for everyone to see.

Regards,

I am soo disapointed in thier delivery.. The first shipment they "LOST". the second one was scheduled and it didnt come. When I called not only did the lady delete the scheduled apt - but said it was still in Illinois-- what a phony company. the lady I spoke with even said she knew the website had issues- its the one they give you to schedule your delivery..

This is the worst company by far. [redacted] uses this company to ship large items. I must say that they are very slow with shipment they're not delivering according to there tracking information. Don't understand why they have so many contact # but don't answer.

Review: I have received four email delivery confirmations scheduled first for 04-26-16 item was not delivered. Due do "unexpected transit delay" EFWNow rescheduled delivery. Received second email with new scheduled delivery date 04-28-16 nothing was delivered. Same reason was provided as reason for not making delivery. Third email with new scheduled delivery date of 04-29-16 was received. This third time again no delivery was made by company. The issue keeps going. Most recently scheduled confirmation delivery for 05-02-16 was received one more time delivery company did not delivered item as promised. Company is not serious and it seems to be playing around with customers as it confirms schedule delivery date and makes no delivery as indicated. Company should not be allowed to business as it is doing it. It is not a reliable delivery company. Customer service representatives and supervisor that I have spoken to have promised to fix the issue but nothing has been done to address that fact that company is not able to complete this ONE delivery on any the dates that it has confirmed. Four times not to be able to make one delivery is an indication that this company is not consistent nor trustworthy.Desired Settlement: Revdex.com to interfere and stop allowing EFWNow company to keep doing business as it is. EFWNow plays around with customers as they are not reliable not trustworthy company. I'd like to have item delivered for SURE and be given false information from company.

Business

Response:

[redacted]EFW received an alert to pick up the freight on 4-18 but nothing was tendered to us until 4-20, this caused the initial delay that was not in our control. EFW emailed Ms. [redacted] to let her know of the delay but then on the 29th (the new date given), the local delivery station failed to load it on the truck for delivery. The delivery was rescheduled for 5-3 and was actually delivered on that date.

This company manages shipping for large sized items when you order from [redacted] and is aka as EFWNow. I had originally been told the item was scheduled for delivery on Mon 5/2 between 8am-6pm. At 5:45 that evening I called EFW Now to ask about the status and they were unable to tell me where the driver was or give me any type of an update. That should have been a huge red flag. That evening I was able to have it rescheduled for 5/6 between 2-6pm. I called the morning of 5/6 and checked on the website and it still said between 2-6pm. After 3pm on 5/6 I called EFW Now to see if they had an update and low and behold it's now going to be delivered 5/9 between 9am-1pm. Absolutely horrible customer service that I had to reach out to them to find this out. Extremely frustrating that they can't get the logistics together and properly estimate how long it takes to drive around the city and drop off items. I actually called target and cancelled the order all together. I would steer clear of knowingly having to work with EFW or ordering large items from [redacted].

Review: I ordered a couch from [redacted]. the 1st time Estes delivered the couch they delivered the couch upstairs to my apartment for me however I had return the item for other reasons & reorder the couch. On April 20 I scheduled for delivery to be Mon., April 25th between 10am-2pm. On Monday at 2pm my order had not arrived. I called Estes to see when my package would arrive & was told my order had just came in @ 1pm. I hadn't received a call saying that my order wouldn't arrive on the scheduled date & the rep apologized that I didntt get a call. The rep then called the local carrier to reschedule my delivery. When The local delivery carrier called me to set a date I asked him why I didn't get a call he got an attitude with me saying there was nothing he could do if my order didn't arrive on time. So I said Wed., 27 after 5pm would be good. The local delivery arrived on Wed. but said he would not be able to deliver upstairs. I called [redacted] & they said they was willing to pay the charges to be delivered upstairs but they said they would have to change the paperwork 1st. So I asked if they would redeliver if I got someone to help me carry the couch upstairs to avoid returning the couch & reordering for a 3rd time so he agreed. The local carrier called me on May 4th to deliver that day but that didn't work for me. After a few exchanged words we agreed that he would deliver on Thurs, May 5 between 2-5pm and I told him I need a call 30min before he arrives. Well 4pm comes around and still no call so I call Estes to see where I order was & I'm told there is no record that my couch was to be delivered& that it was returned. I asked for the local carrier info but they said they couldn't give that info. I told them how the delivery guy got an attitude with me & the rep said she would note that. I asked for a tracking # & was told to contact Walmart. I called [redacted] & was told my order is still local. [redacted] tried calling Estes to have them redeliver but they did not answer.Desired Settlement: Want to know where my order is exactly and that it be delivered in a timely manner upstairs to my apartment.

Business

Response:

[redacted]After reading through all the notes, we found that the claimant refused the couch twice. EFW was responsible per the order for bringing the couch to the door, once the couch is refused the return process starts and the product is returned to the store she ordered from. Ms. [redacted] would have had to reorder the couch from the store. It appears that she may have reordered and the store used someone else to ultimately deliver.

Review: My experience with EFW has been horrible. I was scheduled to receive my package on 5/26 between 11AM and 3PM. My package arrived at 10:40 AM. There was someone at home to receive the package, but there was a miscommunication that prevented the person from receiving the package. I was LITERALLY 10 min down the street. The driver REFUSED to wait from me to arrive home. So I had to reschedule 4 DAYS Later.

Since then rescheduling has been a nightmare. The package was scheduled to be delivered today between 11AM and 3PM. It is now 8:02PM. No package. I have called several times. The first time I called my tracking information could not be found. I was promised that I would receive a phone call from the local terminal. No phone call.

I just spoke with Emily, a customer representative at the corporate office. She has promised that I will receive a phone call tomorrow morning before 9AM. I am not confident I will receive this package by Friday. If I didn't need this package desperately I would just cancel the order.Desired Settlement: I just want my package no later than Friday, June 3rd by 11AM. That's it.

Business

Response:

Revdex.com Case # [redacted]: This shipment was set to arrive between 11 and 3 on 5/26. The driver arrived at 11am and no one was home so he called the contact number given several times but here was no answer. The driver waited there until 11:37at which time he emailed EFW and asked what we wanted him to do. The delivery was reset for 5/31 and communicated to the customer. She changed the appointment to 6/2 to be delivered between 9 and 2. The delivery was made at 1:53pm and the customer signed for it clear. Please let me know if you have any additional questions. Thank you.

What is wrong with this company and why is anyone using them? Disreputable and unreliable. My problem similar to all other reviews here on site. Happened in Carlitte NC. Will never shop at a place that uses this company. Namely [redacted].

Ordered exercise equipment from major retailer to be freight delivered to my house by Estes in 5-8 days . Item shipped on 2/4/16;Scheduled for delivery 2/11/16;10:00 am- 2:00 pm. Had 3 people waiting to help carry into house and set up. 11:52 email alert delivery cancelled by EFW. After 3.5 hours on phone , finally informed by EFW item lost some where between VA and Mo. No idea where package is, when or if it will be recovered for delivery. By grace paid with through PP.; have requested full refund.
I would not recommend ordering freight delivery from retailer via Estes shipping.

I purchased a large multi package item worth $1600 and EFW was contracted as the shipper. They delivered only half the boxes, and when requested to find the rest, they did not do the check for the boxes the the first, second, or third time requested. On nearly every call the CS agents put me on extended hold then said they'd refer it to the docks to check, call back. They could do nothing. Finally I told the CS agent I wanted a manager and she got someone to do an actual check. They took a week to do a 24 to 72 hour search on the FOURTH time requested. When I asked to speak with a manager after the check was finally done he was curt and told me to tell the original company I purchased from that they ( EFW) lost the package and then I was hung up on. The package was near a month into shipping at that point, and well beyond the guaranteed delivery date. The irony of it all was that their hold message on repeat stated how they'd get all packages to their destination, on time, in perfect condition with friendly service. This is obviously not the case on any of those points.

This company was apparently selected by [redacted] to ship large items. I was told on the 17th my item was in transit and received at the local distribution location and they would advise of a more specific delivery. I received another e mail it would be received 3/23 between 8am and 6pm. I then got another "friendly reminder " as they call it on 3/22 advising it would be here today 3/23. I took the whole day out of work due to such a huge range of time. They e mailed me at 1:39pm on the 23rd telling me there was an issue and it would now be tomorrow and not today . I could not take yet another day out and for all I know have the same result. I suggested Saturday , they don't work Saturday ( don't seem to work Wednesday either ) I was not about to have a $1700 dollar item left in my driveway and had no choice but to return it to [redacted]. I advised [redacted] as well. This company is awful and poorly managed. Based on the complaints here looks like many have experienced the same.

Review: We ordered a furniture from [redacted] store and supposedly delivered by (EFW) Estes Forwarding Worldwide. We got an email from EFW stating when it should be delivered. The day it should be delivered, it didn't come. I called EFW that day and they said it won't be delivered until the next day. Next day came, again it didn't come. I called EFW and they couldn't provide any information of what the delay is or any status and so again our furniture won't be delivered till the next day. Third day came, no delivery. I called again. The same story, it should be delivered the next day, no status and no reason what the hold up is. Finally our furniture came on the fourth day. The box was crushed and barely intact by tapes. Worried about the outcome of our furniture, fortunately it was alright considering it with broken styrofoams and cardboard. I asked the delivery man why it took this long to deliver and didn't provide me any reason except for "I don't know". No apologies neither. We wasted 3 days waiting between 8am - 6pm each day according to the delivery time. We waited to make sure our furniture will not get wet from our rainy season or from burglery. We didn't get any calls nor email for the delays of the delivery. A simple delay notification call or message sent to us could have been avoided on our inconveniences. But nothing was sent. Poor service, poor company ethics. Just poor company.Desired Settlement: ESW Estes Forwarding Worldwide should correct this problem thoroughly to their employees and affliates. Proper training should be exercise to their employees on how to fix a problem diligently from the beginning to the end to assure the customer's satisfaction. I hope Revdex.com will help to take action to this company to protect us consumers. Thank you.

Business

Response:

This item was delivered on December 4. 2015 at 2 pm. There was a delay with the pick up and the business does apologize for that delay.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[There was no response from Estes at all.]

Regards,

Review: A bed frame ordered from [redacted] was selected to be shipped by this company. Originally suppose to be delivered Thursday, Feb 4th with no signature required but the driver thought a signature was required. Estimated date was the next day, Friday. No big deal, easy mix up. But it was not delivered Friday. I called again, they said the driver still thought it needed a signature even though the tracking number information and the woman I spoke with over the phone stated that the driver knows to leave it. So they told me the new delivery date would be Monday by 6pm. 6pm on Monday passed and they once again said that the driver "thought it needed a signature even though it says no signature required" when I called, AGAIN. I asked to speak with someone else such as a supervisor. They apologized yet another time and now claim it will be delivered tomorrow. I asked the how I suspect to believe them after everything but they just continued to give my the blanket statement saying they understood and it will be delivered. I suspect this game they are playing will continue based on this track record. They have been given 3 chances and have shown how poorly they execute their operations. Why continue to waste gas moving my shipment back to Richmond every single day when you can just deliver it? Very inefficient. I've discussed what has been occurring with a [redacted] corporate on-floor supervisor over the phone and they are sending detailed feedback up their superiors.Desired Settlement: Refund of the $60 dollar handling fee paid. Explanation why shipping company cannot execute shipping in a timing matter and continues to lie. Explanation or justification for inefficient operating methods. Delivery driver counseled and reprimanded due to not following simple directions if necessary.

Business

Response:

I am sorry it took an extra week to get back to you on the second issues listed below but I have all the information.At this point the customer has received his shipment and it would be up to [redacted] to refund the money he is requesting. As the Shipper we do not actually accept money for the shipment, the customer pats [redacted] so that is who will have to refund it. As far as EFW goes, unfortunately this complaint is valid. I spoke to the operators involved and they said the norm is to require a signature so the driver was just so used to getting one that he automatically left when no one was home. Because they are trained not to ever leave anything without a signature, they are now getting trained at how to handle customers like [redacted] who allow packages to be left at the home. At this point we really just need to keep training the drivers that with all the changes and increase in home delivery, they are going to have to adjust a bit with certain customers.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Worst service yet. Ordered product from [redacted] 2/13, supposed to be delivered on 2/26, arrived at some EFW location near my home (NJ) around this time, they lost/misplaced the package multiple times, changed deliver company 3 different times, gave me 4-5 different shipment dates but never showed up, lied to me that I wasn't home when I didn't receive a single phone call, and eventually was never able to deliver the product so I had to cancel my order on 3/22. Yes that went on for more than a month!!! If you ever see EFW on your order, please stay away.

Review: I am unable to contact this delivery service. At first they emailed me saying they would contact me with a delivery date. I also received an email from [redacted] (who has employed this delivery service) stating that it would delivered between 12/21 and 12/24. Now I see that the delivery service claims that "no delivery appointment has been scheduled". When clicking to set a delivery date, nothing happens. Now [redacted] says it will be delivered between 12/24 and 12/30 but also says the item has not shipped yet.Desired Settlement: To receive the item by the original delivery date. It has been over a month that I have been without what I use for my work and first was strung along with the expectation of my product being repaired and returned within days (which turned into weeks), then told it would not be repaired and was refunded and now after ordering a new product I am once again given false expectations of receiving the product.

Business

Response:

Revdex.com spoke with the business. This business got the delivery on the 17th after the 12 pm cut off time. The time was picked up and delivered on the 23rd at 3:08 pm.