Estes Forwarding Worldwide

Revdex.com:I have emails saying package would be here on Dec 19, between 1-5pm, my husband missed work since it has to be signed for, was told on occasions I would receive a call and never did, missed hours of work waiting for pkg, bad business!!! I will forward emails to the site given on this email
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

I am sorry it took an extra week to get back to you on the second issues listed below but I have all the information
rgb(34, 34, 34)">At this point the customer has received his shipment and it would be up to *** to refund the money he is requesting. As the Shipper we do not actually accept money for the shipment, the customer pats *** so that is who will have to refund it. As far as EFW goes, unfortunately this complaint is valid. I spoke to the operators involved and they said the norm is to require a signature so the driver was just so used to getting one that he automatically left when no one was home. Because they are trained not to ever leave anything without a signature, they are now getting trained at how to handle customers like *** who allow packages to be left at the home. At this point we really just need to keep training the drivers that with all the changes and increase in home delivery, they are going to have to adjust a bit with certain customers

First and foremost, EFW apologizes for the delay in Ms*** receiving her orderAfter our internal investigation, the driver in her area failed protocol advising dispatch of delays throughout the day causing her delivery to be missed. Ms*** should’ve been called as that is EFW’s
expectation and company policy. EFW reached out to Ms*** 11/apologizing for her experience and confirmed she will receive her order today 11/before noon local. EFW will use this example for continuous improvements preventing a negative experience going forward. We appreciate the feedback and again, EFW apologizes

First I would like to apologize for the overall experience. EFW is investigating the no contact for the appointment and will be sure to review internally. After speaking with office personnel at the student/living building, the building has controlled access and both the driver
and office personnel called Mr*** with no answer on the day of delivery. It was agreed and approved for the driver to leave the item. It was signed on 12/at 12:by Mr***. Again, we apologize for the overall experience

What is wrong with this company and why is anyone using them? Disreputable and unreliableMy problem similar to all other reviews here on siteHappened in Carlitte NCWill never shop at a place that uses this companyNamely ***

I have reviewed the response but without seeing the emails the customer mentions, I am not sure who they are even fromOur records indicate that the delivery was made on the date stated and I do not see any request for the shipment so it must have arrived. EFW does not accept payment from the individual customer so the request for reimbursement of $will have to be made to the company the original order was placed with
It is unfortunate that there was a delay in the delivery but at this point EFW has fulfilled its responsibilityThank you

This item was delivered on December at pmThere was a delay with the pick up and the business does apologize for that delay

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details given by this company are untrueI called on June 29th and was told by someone at EFW that the mattress would be delivered on SaturdayTHEY made the appointment for me and assured me that it would be delivered on July 2ndThat appointment was made and showed up online when the tracking number was searchedNo resolution is being offered for the treatment I was given or for the lie I was toldThe manager that laughed and hung up on my on July 2nd has not been contacted or reprimanded
Regards,
*** ***

First let me apologize for the frustration from this delivery and let you know that this is not how EFW wants to be perceived as the delivery company. We have several notes stating we were trying to get confirmation about delivery without any luck & had to opt for another delivery driver
to have this completed on 3.8.18. EFW does not have any access to your records with ***.com and cannot refund charges that were not between the customer and EFW. We have been in contact with ***.com and they are aware of what happened are are working together with EFW. I apologize again for the delivery frustrations that occured with this delivery

DO NOT ORDER ANYTHING THAT IS SHIPPED THROUGH THIS SERVICEI ordered a couch from *** that stated "free to the door service" on 8/26/I recieved an email from *** on 8/31/that my item was shippingI got an email from EFW that my delivery was scheduled for 9/2/between am and pm which was perfect because I was moving that day and could recieve it at my new addressI waited all day Friday and the couch never arrivedI checked my email and found an email saying there was a 'transit delay' and the item was now estimated to arrive on 9/6/So I took off from work that day and sat at home all day and waited for it only for it to again not arriveI contacted *** and they contacted EFW and simply told me 'well it was only an estimated delivery date so it was not scheduled to arrive that day.' Obviously this made no sense since the entire day it was "not scheduled to arrive" everytime I called the tracking number it said it was estimated for that daySo eventually it was decided that EFW would contact me that week to schedule a new date and timeIt was scheduled for 9/between pm and pmI again took a vacation date from work and sat at home waiting for a couch that YET AGAIN never arrivedI contacted *** again to explain my frustration and they AGAIN contacted EFW who could give no good reason as to why they did not deliver my couch when it was in townSo thanks to this worthless delivery service I had to return the couch that I loved and wasted sick days from work that I cannot get backI refuse to ever order anything large from *** again (my favorite store) all because they use this horrible delivery serviceNo one from EFW ever has reached out to me regarding this issue and *** does not care at all that I was inconvenienced

EFW apologizes for the negative experience. Our local terminal/vendor provided erroneous information to EFW pertaining to the date of delivery, therefore the guest was left with additional questions until
EFW investigated the chain of eventsThe original delivery date was set for 8/5, but experienced a delay and reset for 8/9. Then the local terminal/vendor changed the date to 8/due to the distance of travel, but after EFW stepped in questioning the actions, we then learned on August the local driver remembers delivering the boxes at the left side of the garage door closest to the house on 8/4. He mentioned there were garages. As shown in the pictureIn the event a guest disputes a delivery after EFW delivered, ***.com will take steps to ensure the guest is either issued a replacement or a refundEFW’s Executive team along with our Vendor Management team stepped in and requested an action plan with the local terminal/vendor to prevent such action from happening in the futureEFW apologizes for the poor experience

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

EFW contacted Mr*** and apologized for the delay. His order has been located and currently enroute to Los Angeles with an expected delivery Monday 12/12. EFW apologizes for the poor experience. EFW will continue to update Mr*** until his order is succesdfully
delivered. Thank you

Unfortunately *** uses this shipping company for big items which will deter me from ordering large items at *** againFirst the whole email system and website looks suspect - but ok *** uses them so they must be half goodNOPE!
They sent me an email a week prior saying I had to be home from 8-6, fine whatever I made plans to do soI check the status of the shipment throughout the day and when it goes to "out for delivery" I make sure I have my phone handy and when it's and still no delivery I go downstairs to waitFinally at I call to see where it is - it never made it on the truck BUT the status says it did! No update, no call nothing to tell me thatSo customer service says - they will "try" to get it on the truck tomorrow and it will be delivered 8-WTF? Are you serious? So you want me to take another day off to sit around and "hope" you deliver my package?
WowWorse all around service ever

This company manages shipping for large sized items when you order from *** and is aka as EFWNowI had originally been told the item was scheduled for delivery on Mon 5/between 8am-6pm At 5:that evening I called EFW Now to ask about the status and they were unable to tell me where the driver was or give me any type of an updateThat should have been a huge red flagThat evening I was able to have it rescheduled for 5/between 2-6pmI called the morning of 5/and checked on the website and it still said between 2-6pmAfter 3pm on 5/I called EFW Now to see if they had an update and low and behold it's now going to be delivered 5/between 9am-1pmAbsolutely horrible customer service that I had to reach out to them to find this outExtremely frustrating that they can't get the logistics together and properly estimate how long it takes to drive around the city and drop off itemsI actually called target and cancelled the order all togetherI would steer clear of knowingly having to work with EFW or ordering large items from ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
EFW did not provide any solutions to my complaint. They did not even offer an apology for their absolutely terrible service. They did not mentioned that I contacted them several times and each time I gave them hrs, as they requested, and every time their representative said that they would do something, but did nothing. Their website declared the shipment delivered, but they had no idea where my shed was. And when I asked for the supervisor to talk to - they told me that supervisor is not available, and will not be available. That continued since December to December 22. If I knew that I will be wasting my time for weeks, I would have cancel my order on the first attempt and ordered it from the different companyI never in my entire online purchasing history had such a terrible service. Therefore I feel that I deserve some kind of compensation for the terrible service, our wasted time ( they gave us from am to p.mon December - and my husband took off from work to be there - whole day's pay lost), and moral well beingThat was not offered by the EFW
Regards,
*** ***

Revdex.com: EFW lied - I never changed the delivery dateThey didI have cancelled the order so this does not matter anymore, but I do NOT consider this resolvedThis company is terrible
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1) EFW states in its response that the freight did not arrive on June 1, so EFW upgraded the delivery service and set a new delivery date of June Please provide documentation showing that I was notified of a new delivery date. a) In fact, EFW never emailed or called me between June and June I called EFW each day between June and June and each time, EFW stated that the delivery would be made the next day.2) EFW states that I signed for the delivery on June Please provide documentation that I signed for the deliverya) I never signed for the delivery
Regards,
*** ***
EFW was not tendered the freight until May 26 and on May 27 customer called and changed delivery date to June 1. The freight did not arrive on June 1 so EFW upgraded it from “to the door service” to “inside the door service” to be delivered on June 8.Unfortunately, the freight was misloaded so it was not delivered until June 10. The customer was made aware of the new date and signed for delivery on June but the freight was damaged. At that point the customer would have to work with *** for resolution.This is of course not standard practice for EFW but there happened to be several unusual issues with this one shipment

I spoke to my operations team and was informed that we were told by our agent that the original shipment date was not going to work and the new time was set for the 23rd from 9-1. EFW conveyed this to the customer and then the driver arrived at 8:30. He also called the customer
and received no response. Although the time was set for 9-1, the driver felt he was doing the customer a favor by making them the first one on the stop. When driver contacted the customer later in the day the shipment was refused. We then contacted *** who instructed us to return the product as they had already refunded the customer. We do not feel there is anything more we can do as a delivery company since the driver tried to deliver and when he contacted the customer later to make other arrangements, the shipment was refused. At that point we followed the instruction of ***. Please feel free to contact me if you have any additional questions. Thank you

This shipment was unfortunately delayed for about weeks due to a series of issues but was ultimately delivered on 6/at approximately 4pm.Our records indicate that it was scheduled for 6/but a piece was missing that showed up on 6/10. *** prefers for the whole order to be
delivered when possible so the delivery date was moved to 6/13. It was placed on the incorrect trailer at the warehouse so a new date had to be set which was 6/18.On 6/a driver called in sick at the last minute and despite efforts to utilize another driver, one truck did not go out that day and it was unfortunately the one with this shipment on it. The next date scheduled was 6/and the shipment arrived on time. Cheryl B***, VP, Legal Affairs and General Counsel