Euphorie Cosmetics

To whom this may concern, This is to inform you that this order was a face to face transactionUpon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within days of the original purchase dateI am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the storeCustomer was well aware of the cost on the merchandise before signing and all products that are given arebrand newCustomer still has not returned merchandise as of today and our policy still holdsPlease see the following documents on proof of signature and our policy

To whom this may concern, This is to inform you that this order was a face to face transactionUpon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within days of the original purchase dateI am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the storeCustomer was well aware of the cost on the merchandise before signingPlease see the following documents on proof of signature and our policyPlease note, sales reps are not authorized to approve refunds under any situationsSales reps do not force customer to buy anything, they can leave the store before their credit card is swiped.Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been clear about my reasons for requesting a refund for return of the productsThe sales representative lied about the contents of the products as I detailed in my complaint to the Revdex.comThe sales representative also completely misrepresented the return policy as he claimed many times that I could return the products if I was not satisfiedSignage behind the cash register listing a no refund policy was so small as to be unreadable so I do not agree that the return policy was clearThis is a deceitful, unethical company and I will make as many phone calls as needed and take all measures that I can to get a refund for return of the productsMine is not an isolate incident; there have been many similar complaints against this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer was aware of the policy before being, she also called the office to confirm the policy then kept calling on making excuses as to why she needs to return itAll sales are final and if she is working through the credit card company by disputing, I can no longer be a help

I was pulled into the store by one of the sales people standing outside who literally took me by the arm He then proceeded to hard sell me on products offering 50% plus discounts and free giveaways - at this point I should have known something was wrong, but I stayed I ended up buying a significant number of items At no point did he indicated that there were no refunds I never even saw the sales receipt as you sign a computer pad and the sales person shoved the receipt in my bag Literally less than an hour later I realized that the purchase was unnecessary and looked at the receipt to find that there are no returns I contacted the sales person and said I was coming in even though I came back less than an hour later, he would not accept the product or acknowledge that he purposefully hid the fact of no returns from me this appears to be their standard business practice I asked to speak to his manager who told me that only he can do 'anything like that' and asked me to come back the next day I told him that I live downtown and have a year old and it would be difficult for me to come back uptown he said that this was the only way he can 'help me' the next day I ended up coming back only to learn that he had no intention of ever helping me and instead wanted me to take more of their products, I have truly never experienced a vendor who is so blatantly unconcerned with their customer's experience or standing by the quality of their product Their entire business model is predicated on scamming ppl in this way - literally dragging them in from the street This is a business without any ethical standards and zero concern for their customer learn from my mistake and stay away

To whom this may concern, This is to inform you that this order was a face to face transactionUpon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within days of the original purchase dateI am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the storeCustomer was well aware of the cost on the merchandise before signing and all products that are given are brand newCustomer still has not returned merchandise as of today and ourpolicy still holdsPlease see the following documents on proof of signature and our policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business did not make me aware that unused product was not refundableThey said that if it was used it was exchangeable In addition the company sent me the following form to fill out that shows they do take returns if they so desireThe copy of the text is below, which I filled out and still have not gotten a responseIf you see, this business has a rating of an F and reviews show they pull the same scam on other people [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

It is very unfortunate that you felt mistreated and forced to come into our businessWe take pride that our customers always feel welcomed and comfortable while getting the full experience in our storesWe take pleasure in providing demos of our products that can take up to three hours, if the customer allows usDuring this demo, we explain each and every product in which the customer gets to try out [redacted] allowed us to sample our products during the demoAs part of her demo, she received a facial and other services, that gave her a feel of our products on how they work and what they are used forWe pride ourselves on making sure that the customers who come into the store leave with information on how our products are to be used, to provide the best results that the customers desireIn addition, to our demos of our products, the customer will inform us of the products that they will like to purchaseBefore we process a tr ansaction, we make sure our customer is aware and satisfied with our demos and products that they're about to purchaseSince, we do have a store policy written in bold letters by the register visible to our customers, "NO REFUNDS, EXCHANGES WITHIN DAYS." upon signing any receiptThe same policy is printed on the receipt where customers sign and on their physical receiptThus, [redacted] would've been well aware that any item she was purchasing is final sale

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We shall seeI guess you're willing to take the chance and the time and effort it takes to put together your informationToo bad you aren't more cooperativeSee you in courtUnless you change your mind in a timely mannerP.SYou never officially denied my claimOver the phone doesn't constitute anything binding In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Though their products may possibly perform there are several problems I associate with the sales, marketing and information about their products. For one their use of fast talk and eye candy hooks by telling you what you want to hear and then give you a demonstration while speaking gibberish with no corroborated evidence that what their saying makes their product any better then Nivea (for example). The cost his high and the packaging is one step above what you'll find in Duane Reade cosmetics. You can say that their sales people are either ignorant or clever about pretending to know what the word fragrance means. For example all of their products have a fragrance. When you tell them that there is a fragrance they answer by saying it's natural. If you claim you had an allergic reaction they want to see what it is as if they are also medical doctors. Though I will not try to return this product, I will say that I will not be a customer of theirs and will warn people to stay clear of them. Dr. Haushka they are not! Maybe if they elevate their website to show something other than a pretty face and talk about the makeup of their products, their history, how they started, who they are, etc, I can begin to feel like their not snake oil salesman. They did catch me at a weak moment. Especially when where I live I can find plants that will out preform anything I bought from them corroborated by indigenous indians who've used them for a millennia.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was NOT made aware of the policyI was not told what I was signing, so I assumed it was a credit card receiptThe transaction took place while I was in a chair going through the product demo, so I never saw the sign stating the policyThe sales people pressured me into the purchase and DID NOT tell me that there were no refunds In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Do NOT buy any products from these people They lie, scam and tell you one thing when you try to leave they actually had sales people block your path to the door so you could not leave without gettign physical and pushing someone of your way They should be shutdown for selling snake oil to the public DO NOT buy anything online or in person from this company Their packagign is cheap plastic and they do not stand behind their products They even stated the product was absorbefd thru the epidermis and acted like a medical drug This is illegal and agaisnt the FDA because if it were true it wouild have to be regulaed by the FDA with a prescription
STAY CLEAR OF THIS COMPANY and their prodeucts!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI did go into the store and I spoke with the representative in person to say I was not happy with and I do not want the product and I came in for my full refund the next day after I purchased the items I also explained to the representative on initial day of purchase that if I trial it for three months as she requested I do I won't be able to bring the empty jar back for a refund as I live in sydney Australia she told me that this wont be a problem as she was sure I would love the product but if I dont they will give me a full refund even without the jars as the female representatives I was dealing with told me that she was the manager
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Unfortunately, our policy still holdsEach store has their own policies and our policy is no returns, exchanges only within days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm sure it is true that the store has a sign near the register stating the store's return policy, however I was never near the register when I was in the storeThe transaction took place while I was another room getting the facial demo I did not ask forA store employee took my credit card to the register, and since someone else still had me in the chair getting a facial, I did not go alongTherefore, I was never at the register to see the signHAD I BEEN AWARE of the store's policy BEFORE they ran my credit card, I would NOT have allowed the transaction to take place, because I was never interested in the products to begin withEspecially considering the amount they were ringing up for me ($10,000) I should have been told about the policy and not just had my card ran for the amount
I only consented to purchase what they were asking me to (with the plan to cancel/return the order) so that I could get out of the store and make it to an appointment they had already made me late forTo be quite honest, I feel that I was pressured into the store and conned into the purchase because they viewed me as an elderly woman who appeared to have money, therefore a target for an easy saleI told them from the beginning that I did not have time to go through their demo, and that I DID NOT want to make a purchase, but they ignored my request
I would understand them not wanting to refund my money if I had used some of the product, but I did not take anything out of the store with me, and the product was returned to the store unopenedI had even told a representative (who was very unhelpful and rude, I might add) over the phone the next day NOT TO SEND the package in the first placeAgain, I was ignored and the package was sent anywayI did not open the package when it came, and it was send back to the Euphorie store
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This is not the case if I was told there was no refund I would not have purchased the products the sales girl said to take it and try it even if in months if ive used it all and im not happy with the results I can receive a full refund she said but I guarantee you that you will love this product and thank me for results, it wasn't till hours later after purchasing the product when I went back into the store with the unopened products that a different girl showed me the bottom of thr receipt where it says no refund and exchange within days then tried to have me exchange the products for a different type but at an extra cost to me of $1000, this is where the company starts to look shady and tries to keep getting more money out of peopleI was also made aware of several complaints online regarding the establishment after I had purchased the products this has also made me query their practices]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

All our sales are finalThere is will not be a change in the policy, if a sales rep offered you a return you would need to go to the store and speak to the sales rep in person

I am reviewing expenses for tax prep and came across almost $1,in charges by Eurphorie Cosmetics, *** *** on July **, on my wife's credit cardI asked her about this, and she said she was given a "free" facial and then was pressured to buy productsThey said she could come back for free supplies for a long time (she thinks it was years) "whenever she wanted." She went back to the store several months later (the next time she was in Manhattan), with receipt in hand and was told by a woman working there that the man (who told my wife he was the owner) who sold to her was no longer there so my wife could no longer get free suppliesThis is the first time I'm hearing about this because my wife was too embarrassed to tell me how she was strong-armed and hoodwinked into her purchaseMy wife also indicated that she valued the cosmetics at $200, but thought she would get her value with the subsequent free supplies.The tactics were more than high-pressured salesmanshipThis was an intentional scam

My experience with this store was nothing but negativeThe sales people are pushy and aggressiveI felt as if I was ganged up on by two sales peopleAs soon as I left the store, I knew I had been manipulated and taken advantage ofI immediately took the products back into the store and asked for a total refund on all purchasesThey
refused to refund my moneyThe products have never been openedI am now pursuing the matter with *** ***s Do not shop at this storeThey have
a Revdex.com rating of "F" for numerous reasons

This is to inform you that this order was a face to face transactionUpon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within days of the original purchase dateI am providing proof that the customer was
in store, signed the orders and was made aware of our policy before leaving the storeCustomer was well aware of the cost on the merchandise before signing and all products that are given are brand newCustomer still has not returned merchandise as of today and our policy still holds