Euphorie Cosmetics

In the store on the register there is a refund policy and on the receipt. proof was proved to the merchant services and you were denied a refund. You can take us to small claims court but either way you signed the receipt, was aware of the refund and now have buyers remorse. We do not issue a refund for buyers remorse, and many stores have their own policy and our policy is no refunds, all sales final and exchange only within 14 days, the judge will see that.

Review: I was pressured into the store Euphorie Cosmetics on [redacted] and sucked into purchasing expensive cosmetics that I didn't need I was told by the sales lady [redacted] serving me that if i'm not happy with them for any reason I can return them for a full refund even if they are used. I went back the next day to return the unopened unused items for a refund. I was told now I could not do this I explained that when making the initial purchase only the day before I would receive a full refund if not happy with the product the lady I was talking to this time told me she wouldnt do a refund and instead of giving me a refund she said she could exchange for something better but I will have to pay more a lot more around $1000 more I walked out of the shop and contacted the lady I first delt with on her cell phone she told me that she would contact me the next day being today Wednesday the [redacted] so I could come in for a refund but when I contacted her today she said she was sickDesired Settlement: Full Refund as I was initially promised

Business

Response:

To whom this may concern, This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within 14 days of the original purchase date. I am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signing. Please see the following documents on proof of signature and our policy. Please note, sales reps are not authorized to approve refunds under any situations. Sales reps do not force customer to buy anything, they can leave the store before their credit card is swiped.Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This is not the case if I was told there was no refund I would not have purchased the products the sales girl said to take it and try it even if in 3 months if ive used it all and im not happy with the results I can receive a full refund she said but I guarantee you that you will love this product and thank me for results, it wasn't till 24 hours later after purchasing the product when I went back into the store with the unopened products that a different girl showed me the bottom of thr receipt where it says no refund and exchange within 14 days then tried to have me exchange the products for a different type but at an extra cost to me of $1000, this is where the company starts to look shady and tries to keep getting more money out of people. I was also made aware of several complaints online regarding the establishment after I had purchased the products this has also made me query their practices]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

All our sales are final. There is will not be a change in the policy, if a sales rep offered you a return you would need to go to the store and speak to the sales rep in person.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI did go into the store and I spoke with the representative in person to say I was not happy with and I do not want the product and I came in for my full refund the next day after I purchased the items I also explained to the representative on initial day of purchase that if I trial it for three months as she requested I do I won't be able to bring the empty jar back for a refund as I live in sydney Australia she told me that this wont be a problem as she was sure I would love the product but if I dont they will give me a full refund even without the jars as the female representatives I was dealing with told me that she was the manager[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Though their products may possibly perform there are several problems I associate with the sales, marketing and information about their products.
For one their use of fast talk and eye candy hooks by telling you what you want to hear and then give you a demonstration while speaking gibberish with no corroborated evidence that what their saying makes their product any better then Nivea (for example).
The cost his high and the packaging is one step above what you'll find in Duane Reade cosmetics.
You can say that their sales people are either ignorant or clever about pretending to know what the word fragrance means. For example all of their products have a fragrance. When you tell them that there is a fragrance they answer by saying it's natural. If you claim you had an allergic reaction they want to see what it is as if they are also medical doctors.
Though I will not try to return this product, I will say that I will not be a customer of theirs and will warn people to stay clear of them.
Dr. Haushka they are not!
Maybe if they elevate their website to show something other than a pretty face and talk about the makeup of their products, their history, how they started, who they are, etc, I can begin to feel like their not snake oil salesman.
They did catch me at a weak moment. Especially when where I live I can find plants that will out preform anything I bought from them corroborated by indigenous indians who've used them for a millennia.

My experience with this store was nothing but negative. The sales people are pushy and aggressive. I felt as if I was ganged up on by two sales people. As soon as I left the store, I knew I had been manipulated and taken advantage of. I immediately took the products back into the store and asked for a total refund on all purchases. They

refused to refund my money. The products have never been opened. I am now pursuing the matter with [redacted]s. Do not shop at this store. They have

a Revdex.com rating of "F" for numerous reasons.

Review: There is no refund or return policy posted anywhere in the store. I went in two hours after purchase to return item. [redacted], the store "[redacted]" and [redacted] said okay but he could not issue a refund in the store and to email corporate.Desired Settlement: No refund. I filed a dispute with my credit card company.

Business

Response:

To whom this may concern, This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within 14 days of the original purchase date. I am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signing and all products that are given are brand new. Customer still has not returned merchandise as of today and ourpolicy still holds. Please see the following documents on proof of signature and our policy.

A experience was horrible I wish I had checked on line but there was no time as I was pulled in off the street. They should be shut down for their tactics. Total scam. They wouldn't let me leave then they said they would email me instructions because not one product came with any. There were two people hounding me and one said she owned the business which turned out to be a lie. The next time I am in NY I plan on warning others on the street not to go in.

Review: On October **, 2013 around 4PM, two sales representatives were standing outside the Forever Flawless DBA [redacted] Cosmetics store, handing out free samples. One of the associates, [redacted], invited me in to test some product. I had limited time as I needed to get to a business dinner that evening, so I was rushed. [redacted] was a charming and a persuasive sales person, who claimed to be a manager, and claimed that he had the right to offer additional incentives, which I usually do not fall for. He applied so many products that I could not follow all the instructions. Upon Purchase, he asked for my business card and he said he would email me all the detailed instructions of what, how and when to apply the various products. I have sensitive skin.

THAT EVENING, I was not happy with the results and I had a reaction to the product. I EMAILED [redacted] TO CANCEL THE ORDER. He NEVER EMAILED ME THE INSTRUCTIONS AS PROMISED UPON PURCHASE AND DID NOT REPLY TO MY EMAIL. The next morning I CALLED [redacted] AT THE OFFICE and he said he'd need to speak his manager about this as he did not think I could return the product. This is the FIRST time I heard this, plus the day before he told me he was the manager. HE SAID HIS MANAGER, **, WAS NOT IN AND THAT ** WOULD CALL ME IN A COUPLE OF HOURS. NO ONE EVER CALLED ME BACK. I called again and the call was disconnected. I CALLED BACK again and I spoke with ** (who also goes by [redacted]). ** said they have a company policy that they do not allow product to be returned; that they only allow an exchange of product within 14 days of Purchase. He said he'd need to speak with [redacted] to get the full details on the sale. FOR A SECOND TIME, **, THE MANAGER, NEVER CALLED ME BACK. This was the first time I was alerted to this policy. [redacted] NEVER POINTED OUT OR VERBALLY DISCLOSED THE NO RETURN/EXCHANGE WITHIN 14 DAYS ONLY POLICY TO ME.

If I had known about this policy, I Never would have purchased the products. ** went on to explain that all the Revdex.com only requires that they post a sign regarding their No Return Policy on the window by the front door and by the cash register. I Did Not See or Notice either Sign. IF there was one posted on the window by the front door, it most likely would have been hidden as [redacted] and another sales representative were standing on each side of the door handing out free samples.

IF THESE NO RETURNS/14 DAY EXCHANGE POLICY SIGNS WERE POSTED, I DID NOT SEE THEM AND THEY WERE NEVER POINTED OUT TO ME. I WAS NOT GIVEN VERBAL DISCLOSURE OF REFUND/EXCHANGE POLICIES UPON PURCHASING THE PRODUCT. BOTH ON THE EVENING OF THE PURCHASE WHEN I EMAILED [redacted] TO CANCEL THE ORDER AND THE NEXT DAY WHEN I SPOKE TO [redacted] AND ** TO CANCEL THE ORDER, I POINTED OUT THAT THE CHARGE HAD NOT YET BEEN PROCESSED ON MY [redacted] CARD (I VERIFIED THIS WITH [redacted] TWICE-IT WAS ONLY LISTED AS A PENDING SALE), AND THAT THE PRODUCT HAD NOT YET BEEN SHIPPED TO MY HOUSE. ** also said it was in small fine print on the charges I signed on their store computer. I did not receive a copy of this paperwork; it was not pointed out to me nor shown or explained to me at this time either. I have my receipt and the No Return/14 Day Exchange is Not stipulated or written at the bottom of that receipt or anywhere on the receipt.

In speaking further with **, It was apparent that I was very upset, angry and frustrated, and I still am. When I mentioned that I had never heard of a No Return Policy on cosmetics, he was clear to mention that while there are Return Policies with US companies, their company is not a US company and does not follow the same guidelines. He also stated that if I had only bought $200 dollars of product vs. the larger dollar amount, this would be a non-issue, and he would accept the return! He also mentioned that whether I return the product or not, he would still have to pay [redacted] his commission!

Based on my experience with and the statements and actions of representatives and managers I spoke with at [redacted], I am of the opinion that these employees of this company don’t seem to care their customer’s satisfaction. I now have concerns and questions about the overall business philosophy and practices. Based on my experience both with the product and with the representatives, I now have questions about the product itself.

PRIMARY NATURE OF COMPLAINT: A SALES PRESENTATION THAT FAILED TO DISCLOSE KEY CONDITIONS OF THE OFFER; A SALES PRESENTATION THAT DID NOT DISCLOSE COMPLETE REFUND OR EXCHANGE POLICIES; A SALES PRESENTATION THAT FAILED TO VERBALLY DISCLOSE REFUND OR EXCHANGE POLICIES; FAILURE TO RESPOND TO PHONE CALLS OR WRITTEN REQUESTS; FAILURE TO PROVIDE WARRANTY OR GUARANTEE OR COMPANY POLICIES.Desired Settlement: Accept Return of all Products

Refund my [redacted] Credit Card

Verbal Disclosure to Every Potential Customer of [redacted] Return/Exchange Policies. Pointing out the Policy Terms on the computer charge they ask the customers to sign in the store. Giving each costumer a copy of this charge, along with the standardized receipt.

Consumer

Response:

At this time, I have not been contacted by [redacted] Cosmetics regarding complaint ID [redacted].

Sincerely,

Consumer

Response:

At this time, I have not been contacted by [redacted] Cosmetics regarding complaint ID [redacted].

Sincerely,

Review: While walking on Monday, March [redacted] past the new Columbus Circle location of EUPHORIE COSMETICS at [redacted], a very pushy salesperson called "[redacted]" distributing free samples of a hand cream on the sidewalk lured me into the shop with a promise of a free sample for a new Eye Serum.

Once inside the store, [redacted] indicated that they didn't have any samples available for THAT product, but he would sell me the Eye Serum for $120, at a 60 percent discount off their "list price" of $299.99.

"[redacted]" VERBALLY ASSURED ME THAT IF I DIDN'T LIKE THE PRODUCT I COULD RETURN IT FOR A REFUND.

"[redacted]" engaged in various "hard-sell" techniques, including having a woman pose as a customer, extolling the virtues of this product. (I realized that this so-called "customer" who had vouched for the "excellence" of this product was in fact a confederate in cahoots with "[redacted]" when I returned to the store several days later and observed the same woman standing outside the store, distributing free samples to passers-by.)

When I returned to the store on Friday, March [redacted] and attempted to return the product for a refund, "[redacted]" was not present.

I was told (by another salesperson, whose name I did not learn) that their store policy is "no refunds, store exchanges only within 14 days."

This, of course, is in conflict with the verbal misrepresentations made by [redacted] at the time he induced me to purchase this product, when he clearly represented that it could be returned for a refund if I didn't like it.

(Although the words "all sales final" are printed on the sales receipt, there was no way for me to know this IN ADVANCE of the transaction, as the receipt was not given to me until after my credit card had been charged.)Desired Settlement: First, I request that the amount charged ($120, plus tax) be refunded to my credit card.

Next, I request that the store be sanctioned for their deceptive and fraudulent sales practices.

In particular, it should be considered fraud for a salesperson to verbally advise a prospective customer of a return policy which differs from the store's "actual" policy, e.g., that refunds are permitted, when this is a lie.

Looking at various recent complaints on Revdex.com pertaining to EUPHORIE and comments elsewhere on the internet, I see that I am not the first person to be deceived by such practices.

Business

Response:

This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within 14 days ofthe original purchase date. I am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signingand all products that are given are brand new. Customer still has not returned merchandise as of today and our policy still holds. Please see the following documents on proof of signature and our policy. If [redacted] promised the customer a refund, the best solution is to go to the store and speak to [redacted] and ask for a refund asap.

Review: I was "hard-sold" in to purchasing skin care products on January **, 2014 from Euphorie Cosmetics on [redacted]. in NYC. Once home, I tested the products on my skin and had a bad reaction. I contacted the company the following day and was informed that there is no satisfaction guarantee nor will they accept returns. This was NOT made clear at the time of purchase. When I asked, what the return policy was or what they would do in the event I was not satisfied with the products, the sales representative did not answer the question directly.

The products are unused and in original condition and I merely wish to return them for a full refund, but was treated very rudely by the sales staff when I attempted to explain my reaction and return the items.Desired Settlement: I would like to return the products that I purchased for a full refund to my credit card.

Consumer

Response:

At this time, I have not been contacted by Euphorie Cosmetics regarding complaint ID [redacted].

Business

Response:

Customer aware there is no refunds, it is stating on the customer

Reciete and on the store by the register.

Customer tried and opened the facial creams

And stated the items where unopened

Customer day got reaction to te cream by using it at home

We cannot take it back for policy store reasons and health

Reasons since this item cannot be re sell.

Regards,

Review: I was lured into buying over $400 worth of product. Without opening any of it or removing it from the bag, I went the next day to return it only to find out that there is an "All Sales Final" policy, which isn't disclosed any time during the process.

I was referred to the bottom of the original receipt, which I had in order to return the products, and it does sales are final, but I never got a chance to see the receipt as it was thrust inside the bag immediately after my card went through and they got my signature.

I followed the company's policy and sent a certified letter, which offers them the choice of store credit or refund (huh? thought they don't do that). When I called to follow up the rep in the office said she hadn't seen the letter which was confirmed received by the office two weeks ago and then proceeded to argue with me. I asked for [redacted], was told he wasn't there and then on a whim she denied the claim. I doubt she even read the letter and materials. This company plays dirty and makes it so difficult to get your money back that most people probably give up. I will not give up.Desired Settlement: Return of product for full amount charged on my account.

Business

Response:

To whom this may concern, This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within 14 days of the original purchase date. I am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signing and all products that are given arebrand new. Customer still has not returned merchandise as of today and our policy still holds. Please see the following documents on proof of signature and our policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business did not make me aware that unused product was not refundable. They said that if it was used it was exchangeable. In addition the company sent me the following form to fill out that shows they do take returns if they so desire. The copy of the text is below, which I filled out and still have not gotten a response. If you see, this business has a rating of an F and reviews show they pull the same scam on other people.





[redacted]

Review: Complaint Details

I was lured into Euphorie on [redacted] on 10/* and I purchased some products. Walking back to my hotel, I decided that the purchase was totally unnecessary and I immediately attempted to return the merchandise to the Euphorie store located on [redacted]. They told me that the goods had to be returned at the original store of purchase. As the hour was late, I only went back on 10/*. I asked for a refund and was told that the store has a no refund policy. The clerk said that he would do an exchange. He said people tamper with the cosmetics and so they can't take them back. I then indicated to him that if they take exchanges, his logic does not hold as the exchanged products could also be tampered with. He then backed off. I asked him where in the store I could find notice of their no refund policy. He could only point me to my receipt. I told him that a receipt is only issued after a transaction and so its terms are not binding. I then asked to speak with the [redacted]. I was directed to the number on the store card which yielded no reply. When the clerk realised I was not leaving, he called the [redacted] on the cell. He also told me there were no refunds. I told him I would then gladly stand outside the store warning passers by of the no refund policy. He said he would then call the police. Realizing there are better ways to handle the dispute, I moved on.

Business

Response:

Hello,

Unfortunately, our policy is located in each store by the register, which states: "NO REFUNDS, exchanges within 14 days. ALL SALES FINAL. You can return the unused items for store credit if you wish, but at this time our policy still holds.

Thanks

Review: I was shown a eye cream product and was told that the regular price of that product was 700$ and told that if I pay 100$ for the product then I would get several products for free. When we went to the cashier I was under the assumption I am only paying 100$ plus tax however, unlike at regular stores most stores show before you swipe your card a screen that shows the purchase amount before signing, this store only had a device to sign your signature no screen with the total, however it appeared to be a decent, normal store, and when I got the receipt I was shocked and saw they charged me 435.00, and then I asked for a refund and told them I was told by a male employee that it was 100$ he suddenly denied it and I asked for a refund and suddenly the two women at the cashier claimed that there are no returns... I did not even leave the store. I believe that this is a scam and these people stole from me and the way they do it is by concealing the actual price before you sign and you only know what the price is once you get the receipt and then you find out there are no returns. This is of course totally illegal and corrupt behavior. And I went to the police to file a report, and the police said I should have called 911, the sales people very well knew what they were doing, and when I wouldn't leave the store because I realized I was scammed the sales people tried to intimidate me and threaten me, and the gentleman who told me it was 100$ disappeared. The two women refused no matter how much I pleaded and asked for a refund for the merchandise. I took a video of what was going on, because the people at the store once refused to give me a refund I was so upset and I wouldn't leave the store because I wanted the money I was ripped off back. They threatened me to call the police If I didn't leave. It was clear what they were doing was wrong but they just wanted to steal from me, lie to me, and then get me out of the store afterwards, and refused to give a refund.

I went to the bank and police to make a report and I checked the internet once I came home and noticed that this happened as well to other people who purchased goods from the same store, and from other chain stores in the tri state area. And I noticed there was also a [redacted] page where people were protesting in Columbus circle against this store for the same reasons, they appear to have scammed many people and then refuse to give a refund once you notice the receipt is much higher a price then what you are told by the salesperson.

I was very surprised as I have never seen this type of a scam performed where they do not show you a screen before you sign your name on a small square shaped device. And then once you see the whopping price on the receipt they claim that theres no returns yet I never even left the store and would not at all know that and did not expect to be charged more then 100$. And they lie completely.

I would like to get my money back from my debit card from the store, that's what I want, I felt really violated as if someone stole my atm card and just used it, they seem to be doing this to a lot of people, and they were yelling at me, and I really feel this is serious the store is committing a deliberate and calculated fraudulent scam on many people and they should be charged for such a criminal offence it is not a sales tool, its really a crime, they are literally stealing from people, and I think they know exactly what they are doing.Desired Settlement: I would like to receive a full refund. ANd I would like actions to be taken against this company since there are people all over the internet on yelp and on [redacted], and even a [redacted] page dedicated to this store and its many locations scamming customers in this exact same way. It should be closed down they should be sued, and everyone should get their money back. This is severe criminal behavior and its very abusive not to mention completely morally bankrupt and corrupt and its not at all allowed.

Consumer

Response:

At this time, I have not been contacted by Euphorie Cosmetics regarding complaint ID [redacted]. I have also filed a dispute with the bank and did much research into this business and saw many complaints against them on yelp reviews, from people who have had the same scam behavior, and also from [redacted] someone had even created a page against this business for unethical practices and was going to protest against the store at Columbus circle. I had emailed you a list of links of all of the reports. The Revdex.com also has on file several complaints against this chain of stores, and other people have been though the same thing. Euphorie cosmetics is listed with a grade F on the Better Business Borough Sincerely,[redacted]

Review: I was told by the manager that I could return the cream purchased within 7 days if I was allergic to their product, The manager repeated that I would have no problem returning the cream within seven days of purchase even though it was open.

When I returned the cream within seven days the manager could not remember me and said I had no recourse. I requested $50 returned on the original purchase of $300 and I would return the cream.

I was told the only option I had was to gave me a opened partially empty $1000 cream in its place. I said I did not want this solution as I do not feel safe using their product.Desired Settlement: I would like to return the $1000 cream and have my $50 returned.

invoice #[redacted] Monday, december **, 2015 23PM

Business

Response:

----

Consumer

Response:

At this time, I have not been contacted by Euphorie Cosmetics regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased items from this store and was not made aware of their no refund policy. I went back within the hour to talk to a manager about getting a refund seeing as it has only been about 20-30 minutes since the purchase and the items were still wrapped and unused. I was given two telephone numbers and called both numbers. I will include the numbers below. I left a voicemail on one and talked to ** the Manager via the other number. He told me to call him back on Monday. I have already contacted my credit cars company who will be disputing the charges as I was never made aware of a no refund policy. I just would like to return the unused items and receive a refund for them. I do not want to pursue this through the court system but I will if it is a last resort. **, Manager###-###-####[redacted] ###-###-####Desired Settlement: I would like my credit card fully refunded the money spent on the products I purchased today. I would hope that this would not have to be resolved through a lawsuit or through a media investigation.

Review: I was visiting NYC for Christmas, and on the day I was leaving, a small store with a bunch of sales people crowding the sidewalk and door stopped me because of my Service Dog. I get panic attacks when confronted, and it was a bit nerve-wracking, but they wouldn't leave me alone, they kept talking to me, asking me about [redacted] (the service dog), telling me I need samples and to come in. Well I was tired, so after a while I said fine, I'd go in. I was sat down, and it gave [redacted] a chance to lay down. She went to sleep quickly and Maya, the sales rep, started in on me. I explained to her I prefer not to get face products because of my [redacted], and she stated straight away that she knew I have [redacted], and their product was perfect for it. Well, I've been using a prescription for it so it was mostly clear by that point. She tested the product on my HAND to show me, and made a moving case that the product would take the first layer of skin off and calm the [redacted] as a result. I asked her right away, and directly, "Can I return this product if it irritates my skin, because I tend to react poorly to face products." She said "Yes, absolutely, you can return this product at any time during the year supply if you aren't satisfied with it." Before the end of this long conversation, I repeated this question an additional 2 times. In fact, at the end, I pointed out the policy written and she said "Here's my number, call me directly if there's a problem and I will make sure your money is refunded, but you're going to love this! When you visit NYC next time, bring this back and I'll even give you a free facial." I have a receipt with her name, her phone number, and a coupon for a free facial, so it seemed legitimate that her promise would trump the writing on the receipt. I'd asked 3 times, after all. Well, being I have a hard time finding a safe product for my skin, with a year money-back guarantee why not, right? What did I have to lose? If this stuff worked, then 400 really wasn't bad considering what I spend on a prescription that only comes with the one product. I flew home and eagerly tried the product. That is, after excitingly showing my room mate how it took dead skin off on the back of my hand with barely any product at all! So I applied the product as directed, and at first, I wasn't as impressed as I was with the hand test she had done on me in the store. It wasn't until the next day that I found out that it didn't only not have the pizzazz of the store test, but my rosacea was TERRIBLE. It was as bad as before I ever started the prescription. Maybe worse, because now there was acne! I am a 30 year old woman that hasn't had a day of adult acne! My face hurts, it's so inflamed. Now I'm finding out that any attempts to get a refund after their promises have failed. I spent a lot of money on this because of that promise. It was a verbal agreement, without any misconstruing, receiving her phone number in order to make sure the promise was valid. Now I'm stuck with product I'm essentially allergic to, and with empty promises from a crooked company that promised if I had a reaction, don't worry about the writing on the receipt, I could return it at any time. THREE TIMES I asked! I know to ask! I don't just assume. They promised, and apparently that doesn't matter to anyone anymore.Desired Settlement: I want my refund from what I spent ($435.60). The product doesn't work like she PROMISED it would. It's traumatic to [redacted], which she even admitted she knew I had from seeing my face, and PROMISED it would fix it and even cure it! Completely gone! Instead, it made it worse than ever! I'm going to have to start over with my prescription thanks to them. I don't want anything extra, but they said it was safe for skin conditions, and it is not. THAT is false advertising. I want my money back as Maya promised three times to me.

Consumer

Response:

At this time, I have not been contacted by Euphorie Cosmetics regarding complaint ID [redacted].

Sincerely,

Review: I was asked while walking in the street to take a free body cream sample, then convinced me to come in to take a look at their products, I asked for a sample, I was not interested to buy anything at that time and I am conscious about my sensitive skin, there were no samples but they offered to buy it and try it at home and [redacted] and [redacted] -Sales representatives- reassured me that I can return it if I had any problem. I used it at home and it caused an acne breakout the next day so I wanted to return. When I went to return [redacted] said their sales are final and there is only exchanges. I am complaining because my intention was clearly to just try it and they were not clear about their return policy. It is not only a deceptive business but in my case it was outright false information. I was not able to return, even though I was assured I could.Desired Settlement: Not only should I receive my refund, but this business should change it's method of sales. They are very pushy and they will say anything to make a sale, even if it is a lie.

Business

Response:

Customer was well aware of the policy before purchasing the item. Unfortunately, items are not able to be returned no matter the condition as part of our policy. Our policy is stated on each register and on the receipts. Please see attachment

Review: I had a terrible experience with Euphorie Cosmetics. I was walking on the sidewalk and a Euphorie salesperson grabbed my arm and told me I needed to come in and pulled me inside, even though I told them that I was late for an appointment and did not have much time. They sat me in a chair and began to me a facial and basically told me that I needed a facelift, which I thought was not very nice, considering I am 75 years old. I kept telling them that I did not want to pay that much money for their products and that I needed to go to make my appointment on time. They kept talking really fast, and basically ignored me and started signing me up for some type of membership. They DID NOT tell me that I couldn't cancel or return the products, and what they had signed me up for was going to cost $10,000! For that much money, you would think they would at least TELL you about their refund policy!! They asked for my credit card and I thought, "Well, I'll tell them ok now and cancel before they send me the products, so I can at least get out of here." They handed me what I thought was a credit card receipt to sign. And then I left. The next day I called and told them not to send that to me that I was going to cancel the order. They told me that they did not allow cancellations or refunds and that they had my signature on file to prove that I understood that policy. Well, they did not tell me what I was signing if that's what it was. In my opinion, they saw me as a target and took advantage of me. I believe they saw an elderly woman that appeared to have money, so they pressured me into saying yes, and I feel tricked me into signing something I did not know what I signing. I feel very duped and taken advantage of. I will refuse the products when they come, and try to dispute the charge with my credit card company. Hopefully I will get my money back.Desired Settlement: The total cost charged to two different cards was $10,000.00

Business

Response:

It is very unfortunate that you felt mistreated and forced to come into our business. We take pride that our customers always feel welcomed and comfortable while getting the full experience in our stores. We take pleasure in providing demos of our products that can take up to three hours, if the customer allows us. During this demo, we explain each and every product in which the customer gets to try out. [redacted] allowed us to sample our products during the demo. As part of her demo, she received a facial and other services, that gave her a feel of our products on how they work and what they are used for. We pride ourselves on making sure that the customers who come into the store leave with information on how our products are to be used, to provide the best results that the customers desire. In addition, to our demos of our products, the customer will inform us of the products that they will like to purchase. Before we process a tr ansaction, we make sure our customer is aware and satisfied with our demos and products that they're about to purchase. Since, we do have a store policy written in bold letters by the register visible to our customers, "NO REFUNDS, EXCHANGES WITHIN 14 DAYS." upon signing any receipt. The same policy is printed on the receipt where customers sign and on their physical receipt. Thus, [redacted] would've been well aware that any item she was purchasing is final sale.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm sure it is true that the store has a sign near the register stating the store's return policy, however I was never near the register when I was in the store. The transaction took place while I was another room getting the facial demo I did not ask for. A store employee took my credit card to the register, and since someone else still had me in the chair getting a facial, I did not go along. Therefore, I was never at the register to see the sign. HAD I BEEN AWARE of the store's policy BEFORE they ran my credit card, I would NOT have allowed the transaction to take place, because I was never interested in the products to begin with. Especially considering the amount they were ringing up for me ($10,000) I should have been told about the policy and not just had my card ran for the amount.

I only consented to purchase what they were asking me to (with the plan to cancel/return the order) so that I could get out of the store and make it to an appointment they had already made me late for. To be quite honest, I feel that I was pressured into the store and conned into the purchase because they viewed me as an elderly woman who appeared to have money, therefore a target for an easy sale. I told them from the beginning that I did not have time to go through their demo, and that I DID NOT want to make a purchase, but they ignored my request.

I would understand them not wanting to refund my money if I had used some of the product, but I did not take anything out of the store with me, and the product was returned to the store unopened. I had even told a representative (who was very unhelpful and rude, I might add) over the phone the next day NOT TO SEND the package in the first place. Again, I was ignored and the package was sent anyway. I did not open the package when it came, and it was send back to the Euphorie store.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer was well aware on how much the transaction was totaling. As proven here are three receipts in which customer did sign for. Once again as part of our policy we do not accept any returns as cosmetics is a personal item. Customer will still need to pay the $10,000 through the two credit cards she used. There is no other way I can help, other than apologizing that she felt as if she was forced to pay, that is not the intentions of this company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was NOT made aware of the policy. I was not told what I was signing, so I assumed it was a credit card receipt. The transaction took place while I was in a chair going through the product demo, so I never saw the sign stating the policy. The sales people pressured me into the purchase and DID NOT tell me that there were no refunds.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I past by the store last night, and the sales said run out of samples and lured me in to the store. She was very nice and start to promote their products. Since it was not a famous brand, so I told her that I need to do more research and think about it since the price is a bit too much. She kept telling me how good it is and tell me that she will use her own points collected from other customers to deduct my price. In the last, I do not want to waste her time and asked whether it can be return and fully refunded? If so, I can return it if I change my mind within 14 days. She said definitely and I confirmed with her many many times and swiped the card. On my way back, I saw some bad review about returning in [redacted] and said the receipt said final sale. I called back and she still told me that even I used it and not good I can got fully refunded because I am her customer.(I told her the receipt said final sale) Today, I go straight back to the store, and she said her [redacted] told her it is no way to be refunded. However, when his [redacted] asked her, she said she only told me about exchange, I got lied and feel really disappointed. I thought only countries like China will encounter something like this. I thought the stores in U.S. would not lie to customers like this. I begged for more than one hour, the [redacted] gave me gifts but still insist no refund. I do not trust them at all and do not want to be their customer. when I google it, I found out I was not the only one, and they keep telling me people online are lying. The only thing I cannot accept is the staff should be responsible for what they said and know exactly what their company policy is. They cannot tell me something that is not true and cost me more than 500 lost.Desired Settlement: 544.50

Business

Response:

This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within 14 days of the original purchase date. I am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signing and all products that are given are brand new. Customer still has not returned merchandise as of today and our policy still holds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not be aware of the policy because I have asked the sales person few times whether the product can be return. As soon as I found out the receipt I have called the sales person again and asked whether the final sale means I cannot return. She promised me it does not matter and even I have used, if I do not like it, she can help me to return. I felt very unsecured and called her again and informed her I want to return. Since it was already 9pm. She told me to come back tomorrow. When I go back to store the other day, she said she asked her [redacted] and it is not ok to return.If it is a mistake made by their salesman, she doesn't know well of your policy. Then I should not be the person who take full responsibility. If it is not refundable, I would not pay that night. I have informed their salesman that! I found on [redacted] that I was not the only one who has experienced the same situation!Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Xiaoji Yan

Business

Response:

Unfortunately, our policy still holds. Each store has their own policies and our policy is no returns, exchanges only within 14 days.

Review: I purchased three products from this store - facial skin care products. After declining to purchase, the sales person ([redacted]) was very pushy and kept encouraging me to buy. I told him that I had very sensitive skin, and he said that these products were perfect for sensitive skin. He brought down the price, and ultimately I bought them, unfortunately. I had an awful reaction to these products -- a rash above my lips and eyes, and subsequently red splotches all over my face. I thought at first it was something else that must be causing the reaction, but after eliminating products and coming back to these, I had reactions again. i've tried for months to get a refund -- I contacted their customer service through the website, and received a response from someone who seemed interested in helping me. I was ultimately referred to someone's cell phone number to call, I guess someone in management... but they didn't seem to know anything, and recommended I call the store. they refused a refund. this business should be shut down. one last thing to add -- these products contain fragrance, which i've learned is especially bad for sensitive skin, so I should never have been told these are products for sensitive skin.Desired Settlement: all I am asking for is a refund. it would be great if they would offer some sort of customer satisfaction guarantee, but for me all i'm asking for is a refund. with tax I spent $218.00 on these products.

Consumer

Response:

At this time, I have not been contacted by Euphorie Cosmetics regarding complaint ID [redacted].

Sincerely,

Review: First, I want to say that I have never before reported a company to the Revdex.com or had a complaint against a merchant. I have been a credit card holder in good standing for decades. However, I found the sales representatives at Euphorie to be so deceptive and my experience with their staff and customer service was so unpleasant that I feel it is necessary to take this action. As I see now on your site, this company already has an 'F' rating so I am not the only person who has had a negative experience with them.

First, the sales representative claimed that the products contain powdered platinum, which he claimed is a "conductor" that will energize the area around the eyes and help with absorption of the product. This is a lie. In fact, as I discovered when I got the products home and could read the packaging labels, the products do not contain platinum, but instead they contain "synthetic mica." Another sales representative later claimed that platinum is made from the synthetic mica. This is a lie as platinum is a rare metal and is not created from synthetic mica. At the price they are selling these "luxury" products for, they should contain platinum. The representative also claimed that the products are natural but in fact they contain several chemicals as well as synthetic fragrance.

Throughout the extremely pressured sales experience, the representative repeatedly said that if I was not satisfied with the products, I could return them. He even said that I could try them out, take a before and after photo and if I was not satisfied with the results, I could return them. This was extremely misleading because when I tried to return the products unused a couple days later after I had discovered the above deception about the ingredients, they said that all sales are final. There is a very small sign on the wall behind the register with this information; however, even upon the sales clerk pointing this out to me, I could not read it while standing in front of the register. There was no mention during the sale that the products were final sale. I have had other recent experiences with “final sale” items (for instance at [redacted]) and in all cases, the sales clerk has mentioned during the sale that the items are “final sale.”

Additionally, the sales representative claimed that these are luxury products and as such they offer the highest level of customer service. The representative took my email address at the time of the sale and told me he would send me instructions on how to use the products. I never received any information and when I tried to call customer service, it is a recorded message. I was finally able to contact someone via email but they were very defensive. When I tried to return the products in the store, a representative told me I would have to contact customer service. When I finally reached customer service, they told me I would have to address this in the store. I was given a runaround between the two.

I was also misinformed about the how much I was paying for each product. The representative told me that if I bought one product, he would include two additional products as a free gift. However, when I looked later at the invoice, all three products were marked as discounted rather than one at full price and the other two free as the sales representative had indicated.

All in all, it has been the worst customer experience I have ever had. I don’t want to use synthetic mica on my face and I am outraged that I was falsely told that these so-called luxury products contain platinum which they do not and that I could return them if not satisfied. At this point, I want my money back so I do not have to deal with this unethical company ever again. Companies should not be allowed to make such false claims.Desired Settlement: I want a refund on my credit card. I do not want store credit or exchange because I was deceived about the ingredients contained in the products and I do not want to use these products.

Business

Response:

Customer filed a dispute with the credit card company and was already issued a refund by them. The company can no longer help the customer, everything now has to go through the credit card company until everything is completely resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have filed a dispute with my credit card company; however, it is currently under investigation and I have not been issued a refund. The investigation can take 30 days or longer. I would like to receive a refund through the intervention of the Revdex.com and then I will contact my credit card company to inform them that the dispute has been settled. My case has not been resolved. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer was aware of the policy before being, she also called the office to confirm the policy then kept calling on making excuses as to why she needs to return it. All sales are final and if she is working through the credit card company by disputing, I can no longer be a help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been clear about my reasons for requesting a refund for return of the products. The sales representative lied about the contents of the products as I detailed in my complaint to the Revdex.com. The sales representative also completely misrepresented the return policy as he claimed many times that I could return the products if I was not satisfied. Signage behind the cash register listing a no refund policy was so small as to be unreadable so I do not agree that the return policy was clear. This is a deceitful, unethical company and I will make as many phone calls as needed and take all measures that I can to get a refund for return of the products. Mine is not an isolate incident; there have been many similar complaints against this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,