Euphorie Cosmetics

Revdex.com:
At this time, I have not been contacted by Euphorie Cosmetics regarding complaint ID ***
***

Customer was well aware on how much the transaction was totalingAs proven here are three receipts in which customer did sign forOnce again as part of our policy we do not accept any returns as cosmetics is a personal itemCustomer will still need to pay the $10,through the two credit cards she usedThere is no other way I can help, other than apologizing that she felt as if she was forced to pay, that is not the intentions of this company

Customer filed a dispute with the credit card company and was already issued a refund by them. The company can no longer help the customer, everything now has to go through the credit card company until everything is completely resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not be aware of the policy because I have asked the sales person few times whether the product can be return. As soon as I found out the receipt I have called the sales person again and asked whether the final sale means I cannot return. She promised me it does not matter and even I have used, if I do not like it, she can help me to return. I felt very unsecured and called her again and informed her I want to return. Since it was already 9pm. She told me to come back tomorrow. When I go back to store the other day, she said she asked her [redacted] and it is not ok to return.If it is a mistake made by their salesman, she doesn't know well of your policy. Then I should not be the person who take full responsibility. If it is not refundable, I would not pay that night. I have informed their salesman that! I found on [redacted] that I was not the only one who has experienced the same situation!Regards,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Xiaoji Yan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business did not  make me aware that unused product was not refundable. They said that if it was used it was exchangeable.  In addition the company sent me the following form to fill out that shows they do take returns if they so desire. The copy of the text is below, which I filled out and still have not gotten a response. If you see, this business has a rating of an F and reviews show they pull the same scam on other people. 
 


[redacted]



 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been clear about my reasons for requesting a refund for return of the products. The sales representative lied about the contents of the products as I detailed in my complaint to the Revdex.com. The sales representative also completely misrepresented the return policy as he claimed many times that I could return the products if I was not satisfied. Signage behind the cash register listing a no refund policy was so small as to be unreadable so I do not agree that the return policy was clear. This is a deceitful, unethical company and I will make as many phone calls as needed and take all measures that I can to get a refund for return of the products. Mine is not an isolate incident; there have been many similar complaints against this company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
Unfortunately, our policy is located in each store by the register, which states: "NO REFUNDS, exchanges within 14 days. ALL SALES FINAL. You can return the unused items for store...

credit if you wish, but at this time our policy still holds.
Thanks

Customer...

aware there is no refunds, it is stating on the customer
Reciete and on the store by the register.
Customer tried and opened the facial creams
And stated the items where unopened
Customer day got reaction to te cream by using it at home
We cannot take it back for policy store reasons and health
Reasons since this item cannot be re sell.
Regards,
[redacted]
[redacted]
*

To whom this may concern,            This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are...

allowed within 14 days of the original purchase date. I am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signing and all products that are given are brand new. Customer still has not returned merchandise as of today and ourpolicy still holds. Please see the following documents on proof of signature and our policy.

It is very unfortunate that you felt mistreated and forced to come into our business. We take pride that our customers always feel welcomed and comfortable while getting the full experience in our stores. We take pleasure in providing demos of our products that can take up to three hours, if the...

customer allows us. During this demo, we explain each and every product in which the customer gets to try out. [redacted] allowed us to sample our products during the demo. As part of her demo, she received a facial and other services, that gave her a feel of our products on how they work and what they are used for. We pride ourselves on making sure that the customers who come into the store leave with information on how our products are to be used, to provide the best results that the customers desire. In addition, to our demos of our products, the customer will inform us of the products that they will like to purchase. Before we process a tr ansaction, we make sure our customer is aware and satisfied with our demos and products that they're about to purchase. Since, we do have a store policy written in bold letters by the register visible to our customers, "NO REFUNDS, EXCHANGES WITHIN 14 DAYS." upon signing any receipt. The same policy is printed on the receipt where customers sign and on their physical receipt. Thus, [redacted] would've been well aware that any item she was purchasing is final sale.

Customer was aware of the policy before being, she also called the office to confirm the policy then kept calling on making excuses as to why she needs to return it. All sales are final and if she is working through the credit card company by disputing, I can no longer be a help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
We shall see. I guess you're willing to take the chance and the time and effort it takes to put together your information. Too bad you aren't more cooperative. See you in court. Unless you change your mind in a timely manner. P.S. You never officially denied my claim. Over the phone doesn't constitute anything binding.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom this may concern,            This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are...

allowed within 14 days of the original purchase date. I am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signing. Please see the following documents on proof of signature and our policy. Please note, sales reps are not authorized to approve refunds under any situations. Sales reps do not force customer to buy anything, they can leave the store before their credit card is swiped.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was NOT made aware of the policy. I was not told what I was signing, so I assumed it was a credit card receipt. The transaction took place while I was in a chair going through the product demo, so I never saw the sign stating the policy. The sales people pressured me into the purchase and DID NOT tell me that there were no refunds.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom this may concern,            This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed...

within 14 days of the original purchase date. I am providing proof that the customer was in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signing and all products that are given arebrand new. Customer still has not returned merchandise as of today and our policy still holds. Please see the following documents on proof of signature and our policy.

This is to inform you that this order was a face to face transaction. Upon signing any orders, we always inform the customer on our policy, which is, no refunds and exchanges are allowed within 14 days ofthe original purchase date. I am providing proof that the customer was...

in store, signed the orders and was made aware of our policy before leaving the store. Customer was well aware of the cost on the merchandise before signingand all products that are given are brand new. Customer still has not returned merchandise as of today and our policy still holds. Please see the following documents on proof of signature and our policy. If [redacted] promised the customer a refund, the best solution is to go to the store and speak to [redacted] and ask for a refund asap.

I was pulled into the store by one of the sales people standing outside who literally took me by the arm. He then proceeded to hard sell me on products offering 50% plus discounts and free giveaways - at this point I should have known something was wrong, but I stayed. I ended up buying a significant number of items. At no point did he indicated that there were no refunds. I never even saw the sales receipt as you sign a computer pad and the sales person shoved the receipt in my bag.
Literally less than an hour later I realized that the purchase was unnecessary and looked at the receipt to find that there are no returns. I contacted the sales person and said I was coming in. even though I came back less than an hour later, he would not accept the product or acknowledge that he purposefully hid the fact of no returns from me. this appears to be their standard business practice. I asked to speak to his manager who told me that only he can do 'anything like that' and asked me to come back the next day. I told him that I live downtown and have a 2 year old and it would be difficult for me to come back uptown. he said that this was the only way he can 'help me'. the next day I ended up coming back only to learn that he had no intention of ever helping me and instead wanted me to take more of their products,
I have truly never experienced a vendor who is so blatantly unconcerned with their customer's experience or standing by the quality of their product. Their entire business model is predicated on scamming ppl in this way - literally dragging them in from the street.
This is a business without any ethical standards and zero concern for their customer.
learn from my mistake and stay away.

Customer was well aware of the policy before purchasing the item. Unfortunately, items are not able to be returned no matter the condition as part of our policy. Our policy is stated on each register and on the receipts. Please see attachment

Revdex.com:At this time, I have not been contacted by Euphorie Cosmetics regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have filed a dispute with my credit card company; however, it is currently under investigation and I have not been issued a refund. The investigation can take 30 days or longer. I would like to receive a refund through the intervention of the Revdex.com and then I will contact my credit card company to inform them that the dispute has been settled. My case has not been resolved. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]