Euro Car Service Inc.

To whom it may Concern , Good Morning, As of this moment , I hope HILLSIDE HONDA can review the additional $2, above/on top of the MSRP $24,000+ and give me a MORE reasonable price for HONDA HRV EX I've purchasedI am willing to pay the MSRP And I am happy that HILLSIDE HONDA could take away HONDACARE $3,(for we have manufac warranty), KEY REPLACEMENT $and WINDSHIELD PROTECT $599(for/because my insurance pays for it as well)I hope they could also REMOVE LOJACK stolen recovery system ( I believe having LO JACK is not necessary)I hope you consider my requestsTHANK YOU very much ! *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It seems like we are going around in circles hereI believe that plate fees were $in Why are current charges being used as some sort of justification? All I ever wanted was a true and complete breakdown of all charges and fees on the leaseThe salesperson did scribble down charges on a sheet of paper before I signed, but would not let me keep the paper or even look at it up closeEverytime I asked a question, his response was, "Everyone pays that." I believe that I was taxed on non-taxable items (bank fee, doc fees, etc)Why will no one, including the owner of the dealership, break down all the fees and taxes for me? Why does the bank tell me that there is no record of a deposit or down payment to cover up-front fees and that these fees were factored into my monthly lease payments? What happened to my $3000.00? Please break down and explain all charges and fees on my leaseBecause I was desperate for a car, I was swindled.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** is correct in that his salesperson contacted him in an attempt to recoup $from a mistake he had made on the purchase priceWhen *** *** contacted me about his salesperson communication I immediately had the issue researched and determined that *** *** would not be
penalized for the salesperson’s errorThe salesperson was reprimanded and *** *** effectively received the vehicle at a price that was $less than advertisedI apologized to *** *** for any inconvenience and assured him that he would no longer be receiving any contact regarding the $The *** *** Card is promoted and administered by *** and not Hillside Honda*** *** must make any inquiry regarding this matter directly to ***I forwarded ***’ consumer contact information for the Gas Gard Reward program to *** ***When *** *** demanded recompense for his experience I offered him complimentary Oil Change Services*** *** responded by attempting to extort a larger gratuity, threatening to contact various outlets and to respond negatively to a Honda Consumer SurveyI encouraged him to do so as it became clear that *** ***’s satisfaction was beyond our ability to reasonably provide*** ***’s assertion that we would attempt to damage his vehicle in response to the purchase price error is both baseless and paranoid and clearly demonstrates the difficulties we have encountered in trying to assist himIf you have any questions please do not hesitate to contact meSincerely, Philip J***-R*** | Process Improvement Manager Hillside Honda *** *** *** *** ** *** Phone: ###-###-#### | Fax: ###-###-#### ***

*** *** is correct in that he had his battery replaced by us in December of The replacement was done under warranty and *** *** did not incur any cost*** *** has serviced his vehicle with us times since thenAs a courtesy to all our customers we perform a Complimentary Battery
Diagnostic and one was performed on his vehicle during each of those visitsEach diagnostic showed the battery as operating within acceptable parameters and there is no record of *** *** having complained about his battery’s performance either during the period when his vehicle was covered under the Manufacturer’s Warranty or afterwards*** ***’s vehicle is currently months and 22,miles outside the manufactures year / 36,mile warrantyIf his battery is indeed having an issue we would be more than happy to replace it but unfortunately he will be responsible for paymentIf *** *** would like to set an appointment to have this done he may contact our Service Department at his earliest convenience Sincerely, Philip Jean-R*** * *** *** ***
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Dear *** ***,*** ** purchased a Pilot LX from us on September *** With that purchase *** *** authorized an after-sale package that included LoJack and various other value-add coverages.Her authorization was obtained via a Product Disclosure Form, which listed each product with description
and cost, and her Bill of Sale, which listed said items by name and costBoth documents were signed and dated by *** **.W*** *** *** had a change of mind about the after-sale products that she authorized for purchase she was informed that we would remove all products that were not installed or involved any alteration of the vehicleThe non-cancellable items were LoJack, which is installed in the vehicle and is VIN specific, and the VIN Etch Vehicle Replacement Program in which the windows are physically etched.*** ** agreed to this and signed a General Release reflecting that she understood and would not require any further action in satisfying her issueShe was re-contracted to reflect a reduction of $in cancelled products and the matter was considered close.On September *** 2015, I called *** ** and went over her transaction and her signing of the release which stated that the issue was settled. She stated that she understood but wanted a discount on the remaining itemsI informed her that at this point the transaction is considered final and no discount would be given. She stated that she understood and our conversation ended.*** **’s purchase with us was done with complete transparency and we have addressed her concerns to the best of our ability.If you have any questions please do not hesitate to contact me.Sincerely,Philip J***-R*** | Process Improvement ManagerHillside Honda*** *** *** *** ** ***: ###-###-#### | Fax: ###-###-#### Email: ***

I met with *** *** on June *** and she reiterated her concerns regarding her vehicleI explained that there are no recorded accidents on CarFax and ran a recent report to verify thisIt was also explained that the cosmetic body work done to her vehicle was part of our reconditioning it and
ensuring that it was ready for resaleAlthough *** *** understood this explanation she was still dissatisfied with her vehicle Because it was our desire to ensure *** ***’s satisfaction we arranged to trade in her used Civic for a new Civic*** *** took delivery of her new Civic on June *** I contacted *** *** on June *** and she confirmed that she is satisfied and that we may consider this issue closed Sincerely, *** *** | *** *** *** Hillside Honda *** *** *** *** ** *** Phone: ###-###-#### | Fax: ###-###-#### ***

As stated previously there is no record of *** *** having had a problem with his batteryBut what is most germane to this issue is that *** ***’s vehicle and its battery are no longer covered under warranty and he would be responsible for the cost of repairs regardless of which Honda Dealership patronizesThis will be true for any repair that his vehicle may need in the future, excluding the powertrain which is covered for years / 60,miles, after which he will be responsibleWe find it unfortunate that *** *** feels our service to him has been inadequate regarding this matterAnd although we will regret losing him as a customer we wish him all the best at Advantage HondaMerry Christmas to All and a Happy and Prosperous New YearSincerely, Philip Jean-R*** | Process Improvement Manager Hillside Honda *** *** *** *** ** ***
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Dear *** ***,We have carefully investigated your issue, conduction interviews of both employees and customers who have witnessed the eventIt was unanimously agreed upon that you were the aggressor in that confrontationThat being said ***’s response was inappropriate and not in line with
Hillside Honda’s code of conductBecause of this we have terminated his employment with us and we apologize for any untowardness you may have experiencedIf you have any further questions please do not hesitate to contact me.Sincerely, Philip Jean-R*** | Process Improvement Manager Hillside Honda*** *** *** *** ** ***
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Dear *** *** The reduction in amount due by $was done because of our efforts but could not be ratified unless *** *** called American Honda Finance and settled the matterWe were the initiator, not the rejecter*** *** was aware of the excess mileage as well as of her responsibility in having the penalty paidOn the copy of the supplied contract of her current lease it states on line on line “… I may be charged for excessive wear and damage based on Lessor’s standards for use and for mileage in excess of 12,miles per year at the rate of cents per mile.”It is a clear contractual agreement between *** *** and the bank and if the mileage is in excess of the allotment she will incur a penaltyThis statement was the same on her previous lease agreementIf you have any questions please do not hesitate to contact meSincerely, Philip J*** | Process Improvement Manager Hillside Honda *** *** *** *** ** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint
They asked me for proof and I provided that, which was a copy of the traffic ticket and a copy of the police report concerning this incidentthey claim that the proof is not substantial enough so there is nothing they can do so they said I should handle it legally so I have no choice but to do exactly that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** **, Although we appreciate your position we emphatically refute your statement that you were forced into purchasing your vehicle or any of the value-add itemsYour transaction was done with complete transparency and we obtained your explicit permission at every step of the purchase processW*** you expressed your dissatisfaction we refunded you $via a new retail contract, reducing your monthly payment and accrued interest considerablyAs to paying to your loan principal you may do so at your leisureThere is no prohibition or penalty in pre-paying your loanIf you have any further questions please do not hesitate to contact meSincerely, Philip J***-R*** | Process Improvement Manager Hillside Honda *** *** *** *** ** *** Phone: ###-###-#### | Fax: ###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, Mosharraf H*** was the man who I made this deal with when returning the civic and making a new deal with him for the CRVAt the time none of these men were present when the deal was madeMy mother, *** *** was witness and in fact did the majority of the negotiating during this timeHe verbally stated that Honda would forgive the penalties of the excess mileages so that I could then put a deposit down on a new car, instead of paying off the excess miles and walk away from the dealership without a new leased vehicleI could not pay for bothIt was either pay for the miles and walk or Honda would forgive the mileage and I would be able to lease again. Mosharraf H*** has assured me that I would be able to turn in the civic without having to pay the penaltiesSomeone in this company has to do by right by me and honor this deal
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

*** ***, The sole purpose of the Product Disclosure form, along with the itemizing of all purchases on the Bill of Sale, is to provide the customer with complete transparencyThis is especially important when there are items purchased that involve work to be done to the vehicleYou authorized the installation and / or application of several value-add itemsThose items are non-cancellableWe will be more than happy to cancel the remaining items for you upon your authorizationPlease adviseSincerely, Philip J*** | Process Improvement Manager Hillside Honda *** *** *** *** ** *** Phone: ###-###-#### | Fax: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me and the matter has not been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It's okayThey will give everyone else faulty batteriesI don't have to mention much; they're lack in good service is testified through their Revdex.com ratingsSo I will be sure to tell people to buy their battery else where and not from a place that won't help giving faulty ones as well as setting their customers up as pawns in a schemeGreetings
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In the interest of customer satisfaction we have settled the issue with *** *** If you have any further questions please do not hesitate to contact me Sincerely, Philip J***-R*** | Process Improvement Manager Hillside Honda *** *** *** *** ** *** Phone:
###-###-#### | Fax: ###-###-#### ***

Dear *** ***, Unfortunately your vehicle does not qualify for the Honda Extended Warranty which is why you were sold the Warrantech Warranty. This is a very capable product and would cover all your warranty needs for the duration of the coverageIf you are unhappy with this product we
would be more than happy to cancel it and refund you fullyPlease adviseSincerely, Philip Jean-R*** | Process Improvement Manager *** ***
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[redacted] leased a new Honda CR-V from us in September of 2014. With every lease we include a Service Contract that is given to the customer free of charge. The Service Contract provides the following for 2 years / 24,000 miles: Routine Oil ChangesRoad Hazard Tire ProtectionRoadside AssistanceTrip...

Interruption BenefitConcierge Service Also included, and provided free of charge, is the following: Battery Condition CheckFluid Level Check (Oil/Coolant/Power Steering/Brake Fluid/ Windshield Washer Fluid/ Transmission Fluid.External drive belts and radiator hose inspectionBrake lines/hoses and parking brake cable inspectionTire condition inspectionBrake wear condition inspectionCabin air filter condition inspection [redacted] utilized these services without issue on 1/*/2015 and 7/**/2015. On 2/**/2016 [redacted] visited our Service Department with approximately 14,456 miles on her odometer. Based on the mileage her Advisor presented the recommended interval service. There were several components that are in that particular service that fall outside the complimentary coverage given to [redacted]. [redacted] declined to have the interval service done but the complimentary Oil Change Service and vehicle checks were still performed. Again, at no cost to [redacted]. We apologize for any misunderstanding regarding this issue. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted]  [redacted]  [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They are once again providing false information in a scheme to give poor service. They have constantly diagnosed my battery; that is correct however, when I told them they kept telling me my battery is good even though they give reports saying it's fine they said that it is "a minor test and sometimes it does not tell us if there's a problem with the battery until we look further". I made them to an actual test to which they then agreed with me and said I needed a new battery. They are trying to portray a customer as false yet , it is them who gave a test that doesn't tell the battery's condition in its entirety. False information led me to drive an unsafe vehicle and through my own intuition I have called them out to which they then told me that they need extensive tests and those service checks aren't so effective. There are many hondas I know that get serviced here. They don't seem to compromise and we will look forward to Advantage Honda. I still seek the business get penalized for faulty and mediocre service.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]