Euro Car Service Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, I was never told that I could not cancel the LOJACK OR the replace policy before I signed the contract. I did not know I was going to have LOJACK installed in my vehicle, I have waited for 2 hours to get my vehicle and w[redacted] I got my key, I found a device with LOJACK logo, this was the moment that I realized LOJACK was installed already. No one told me this was non-cancelled product until I requested a cancellation. Secondly, I have no choice except signing the agreement. I won't get my partial money back if I refused to sign. Also, For that $6000 extra warranty, that was not my initial request to purchase. I was forced to purchase them because the financial manager told me without purchasing the warranties, HONDA finance would not approve my loan, and this was not true because I get my loan approved with another bank on last week and I am getting a much better rate. I do understand that as a dealer you could sell or recommend warranties to all your customers, and customer could chose either get it or not. But in my case, I was forced to purchase. Please also let me know the answer of this question, why I cannot pay more than my monthly payment at the first six months of the loan..Thanks to everyone helping me with this issue and I am really appropriate.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I signed my new lease with Mosharraf H[redacted] not Mr R[redacted]. The information Mr R[redacted] gave was after the fact of my signing of the lease, 2 months in fact. Mosharraf H[redacted]did not made these statements to be during the time of signing the new lease. If this is the true policy then it should have been presented at the of making the deal. It never was, and I wonder how much of this is their true practice. This is a very underhanded way of doing business with loyal customers.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] initially visited our dealership on 2/**/2017 to have a Safety Recall performed.  The part required to complete the recall was not in stock and had to be ordered. When [redacted] came back to have the recall completed she informed us of her check engine light being on and...

requested that we diagnose and repair. The first step in diagnosing any issue in which the vehicle’s computer issues an error light is to attach a diagnostic device and retrieve the triggering code. The code returned pointed to a failed oxygen sensor. The cost of parts and labor was $336.22 plus NYS sales tax. On 3/*/2017 [redacted] returned to us with the same check engine light concern. The diagnostic device returned the same code for a faulty oxygen sensor. This pointed to something further down the diagnostic tree as being faulty.  The next step was diagnosing connections to the oxygen sensor. In doing this we found the sub-harness as also being faulty. And although there was additional work done by the technician and additional parts installed (another oxygen sensor and new sub-harness). [redacted] incurred no additional charges. On 3/**/2017 [redacted] returned to the check engine light concern. Error codes showed that the oxygen sensor had failed again. This prompted the next step on the diagnostic tree which found that the fuel injectors were leaking and fouling the oxygen sensor. As an additional courtesy we replaced the fuel injectors free of charge. I called [redacted] on Friday, 4/**/2017 to discuss the matter further and she confirmed that the check engine light is indeed back on. I apologized to her for any inconvenience and expressed our desire to continue diagnosing her vehicle and that she would not incur any additional diagnostic charges. [redacted] stated that she would have to think about it and would call me back with a decision. If you have any further questions please do not hesitate to contact me.   Sincerely,   Philip Jean-R[redacted] | Process Improvement Manager   Hillside Honda [redacted]
[redacted]  [redacted]  [redacted]
[redacted]

Dear [redacted] leased a new 2012 Honda Civic from us on November [redacted] 2015 and she put $3000.00 (Three Thousand Dollars) down towards her Capitalization Cost Reduction, NYS Sales tax, Department of Motor Vehicle Fees and the bank required first month’s payment. The advertisement [redacted]...

[redacted] speaks of was targeted towards Tier 1 credit customers. A disclaimer disclosing this fact was clearly indicated on it. Unfortunately [redacted]’s credit score was not sufficient enough to qualify for that program and ultimately was given a monthly payment of $322.67. All cost regarding [redacted]’s lease were clearly outline in her Lease Agreement including the residual value of the value of her vehicle. There was no ambiguity and all aspects of [redacted]’s lease were clearly explained to her. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]

I have been unable to locate the customer in our records using the information provided. I have also attempted to call the customer via the number in the complaint but it is invalid. Please provide more accurate contact information or call me directly.   Philip J[redacted] | Process Improvement...

Manager   Hillside Honda [redacted]
[redacted]  [redacted]  [redacted]
[redacted]

October **, 2015 Dear [redacted], [redacted] visited our service department on Octocer [redacted] 2015 to have her airbag recall performed. Before the repair the service technician noticed that the SRS (Supplemental Restraint System) light was on. He correctly noted the issue on the repair order and...

proceeded to initiate the airbag recall repair. When the airbag repair was completed [redacted] service advisor informed her that the SRS light was on and it would require a diagnosis to determine what the issue was. [redacted] was also told that the diagnosis would be done at no additional cost to her. [redacted] declined. Although we empathize with [redacted] position there was no work done to her vehicle that would have caused the SRS system to show an error. We are still willing to diagnose the vehicle for [redacted] at no cost to her to determine what the issue is. Once that is done we will have a clear idea as to the repair action be and what the associated cost will be. If [redacted] is interested in having the diagnosis done she may contact our service department to set an appointment. She should also reference my name when making it to ensure that she does not inadvertently incur a diagnostic fee. If I can be of any further assistance please do not hesitate to contact me.  Sincerely, Philip J[redacted]-R[redacted] | Process Improvement Manager [redacted]
[redacted] Phone:  ###-###-####| Fax:  ###-###-####

[redacted], The Motor Vehicle Fees are as follows: Title: $50.00 Registration: $42.00 MCDT (Metropolitan Commuter Transportation District): $50.00 Plates: $25.00 County Tax: $30.00 NYS Inspection: $10.00 For a total of $207.00. We charged [redacted] $235.00 as stated on her Lease Agreement. The difference is $28.00. On the $3000.00, I have included a copy of [redacted]’s Lease Agreement.  Please review the section labeled “Itemization of Amount Due at Signing”. As stated in all of my previous responses it outlines exactly how her $3000.00 was applied. [redacted] has a copy of this document. Please suggest to her that she review it before deciding to respond. On the insurance. No vehicle leaves this facility without being properly insured. I have also attached a copy of [redacted]’s Verification of Insurance and cards. Please review the top of the documents and take note of the timestamp. We received them at 6:38pm 11/**/2012, the same day [redacted] took delivery of her vehicle. I hope this response is satisfactory enough to consider the matter closed. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager [redacted] Phone:  ###-###-#### | Fax:  ###-###-#### [redacted]

Dear [redacted],
Please
accept our apologies for any misunderstanding regarding your service with us as
your service advisor should have been more descriptive in explaining what would
be involved in your repair.
To repair
vinyl tears we employ a skilled vendor who specializes in...

restoring vinyl
damage. He will color match the liquid vinyl to your interior and apply it skillfully.
An adhesive is utilized on the inside of the tear to assist on holding the seam
together while the vinyl cures.
Please contact
our service department at ###-###-#### to set an appointment to have the repair
completed.
If you have
any questions please do not hesitate to contact me.
Sincerely,
 
Philip
J[redacted] | Process Improvement Manager
Hillside
Honda
[redacted]
[redacted]  [redacted]  [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau]
 
I received a phone call from your employee Ali last week who said he would have leo look into the in service date of the car and would need to contact the dealer where my car was bought. Since a week ago I have not received any phone calls from ali or leo like promised stating they would look into this matter. So I took it upon myself to call the dealership where I bought the car to tell me my in service date is the exact date I bought the car. After explaining the situation to them they said my car should have been placed under a "NEAR NEW" extended warranty and that I had up to 3 yrs and 36,000 miles to to put the extended warranty on the car. I am not saying i'm not happy that I have an warranty on my car but it is not comparable to what it coverered under the honda care warranty. And just to make sure that I had my information correct I called up HONDA customer service myself to explain the situation. The code Leo originally used was for a warranty for a brand new car.  i Spoke to 2 representatives at customer service who both told me I wasn't crazy and that I should have received the " near new" warranty that is covered by honda care.  And if you " hillside honda" had any questions about coding and warranties you should also call them. They even gave me the correct code that should have been placed on my original paperwork. So  there are 3 people I have spoken to that all tell me that I was eligible for the honda care warranty yet I don't understand how your dealership denies that I qualify. And your 3rd party vendor warentech doesn't even come close to the coverage I would have under honda care. So to straighten this out I would like to have a meeting with you, because I no longer trust any of you associates I have dealt with. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have been attempting to contact [redacted] many times but have been unable to reach her. [redacted] is correct in that returning the vehicle is not an option that is available to her. Our solution to cancel any items that did not involve work to the vehicle still stands. If she would like to initiate the cancellation of those items she may contact me at her earliest convenience to begin the process. Sincerely, Philip Jean-R[redacted] | Process Improvement Manager Hillside Honda [redacted] [redacted] [redacted]

[redacted] loan is approved by the bank. He may disregard the notice. The Business Manager handling his case has already notified him. Sincerely,Philip J[redacted]Process Improvement Manager  Hillside Honda
 [redacted] Phone: ...

###-###-#### | Fax:  ###-###-####  [redacted]Tell us why here...

I have been in communication with [redacted]. I apologized for any misunderstanding and researched her issue with vehicle availability. We have vehicles incoming and have promised to keep her apprised as to their status. We hope to have the vehicle of her choice delivered to her within a...

month. Sincerely, Philip J[redacted]-R[redacted] | Process Improvement Manager Hillside Honda[redacted]Phone:  [redacted] x [redacted] | Fax:  [redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The receipt for the $3000.00 clearly states "deposit". Honda Financial Services has no record of a deposit or a down payment. What happened to the $3000.00? Nothing was clearly stated in the lease. Charges were lumped together. Why tell me that Honda would pay the first month's lease payment when clearly they did not since it was part of the "deposit". How can Honda legally over-charge for a registration fee, even if it was listed in the lease wrongfully? Why lie and tell me that the price of the car was not the price on the lease and just the dealership's cost, all the while thinking that I was getting the sticker price? This was my first car "buying experience" and I fully did not realize how defrauded I was untill recently when at lease end I attempted to purchase the car and need to pay almost the entire original sticker price of the car after 36 months of handing over $322.00 a month for a no frills, economy car.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We issued a check to [redacted] in the amount of $1221.00 in resolution of this issue. She also signed a release stating that said issue is satisfied and no further action is required. I have attached a copy for you review.   Sincerely,   Philip Jean-R[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted]  [redacted]  [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear MR.Remy, I AM surprised to hear from you that I PURCHASED the car December *, 2015. Because I went the DECEMBER*, to ask Mr. C[redacted] to remove some of the add ons ($5,000 + $3,300) that I don't want.  WHY didn't he do it w[redacted] my sale has not been finalized yet . this issue could have been prevented .After I got the car November ** , I called the ** and I went there in person (DECEMBER *, 2015, Tuesday) to talk to MR .C[redacted]  why the car reached $39,000 ++ ($3,300honda care+ $5,000 windshield protect, tire protect  etc etc.) + ($5,000) financing = $44,000 TOTAL. t[redacted] asking favor to remove ITEMS that I did not CHOOSE. ALL he said is that he will call me (DECEMBER *, FRIDAY) . HE did not call. IS THE FINALIZED purchase on your record DECEMBER *,2015?[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] purchased a new Honda HR-V EX from us on December [redacted] 2015. She also purchased additional value add items. Those items were presented to [redacted] via a Product Disclosure Form which itemizes each product with description and cost. [redacted] signed the product Disclosure form and...

authorized those purchases.  [redacted] also initialed each line item in acknowledgement. W[redacted] expressed a desire to have those items removed it was explained to her that any item which involved work done to the vehicle or were installed could not be cancelled. She was told that the remaining items (Honda Care Extended Warranty, Windshield Repair Coverage and Key Replacement Coverage) can be canceled and we will initiate that process upon her consent, of which she has not yet provided. If [redacted] would still like to have the Honda Care Extended Warranty, Windshield Repair and Key Replacement coverage removed she may contact me at her convenience to have the process initiated. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted]-R[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted]  [redacted]  [redacted]
[redacted]

Dear [redacted],After carefully researching your issue we have been unable to find any corroborative evidence supporting your claim. If you have any further questions please do not hesitate to contact me.Sincerely, Philip J[redacted]R[redacted] | Process Improvement ManagerHillside Honda[redacted]...

[redacted]Phone:  ###-###-#### | Fax:  ###-###-####[redacted]

I have spoken with [redacted]. I explained that certain items were non-cancellable because work was done to the vehicle. We agreed that the cancellation of the remaining items would suffice. I have sent a release to [redacted] authorizing the cancellation of said items and upon receipt will have a...

refund initiated. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted] Phone:  ###-###-#### | Fax:  ###-###-#### [redacted]

Spoke with customer. She stated that she only made the complaint out of frustration with her inability to refinance her vehicle. I expressed empathy and explained that we have no control over the banks.  Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda[redacted]...

[redacted]
[redacted]  [redacted] [redacted] [redacted]  [redacted]
[redacted]

Dear [redacted] leased a new Honda CR-V with us on 8/*/2015. At the time she was still in possession of her previous lease which was, as told by her, over mileage by 20,000 miles. Mileage, damage and wear are strictly the responsibility of the customer. [redacted] incorrectly...

states that I told her mileage would be forgiven if she returned the vehicle to us. What was told to her was that had she returned the vehicle to us we would have had an opportunity to purchase the vehicle as part of her new lease in which case she would not have been responsible for the excess mileage. That did not happen as her vehicle was returned to another dealership. I apologized for any misunderstanding and re-emphasized that excess mileage is solely the customer’s responsibility. As a courtesy we called American Honda Finance on her behalf and was able to have the total amount due reduced by $400.00. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted]  [redacted]  [redacted]
[redacted]