Euro Car Service Inc.

We have processed [redacted]'s refund in the amount of $1000.00 (One thousand Dollars).[redacted] charge reversal.[redacted]If you have any further questions please do not hesitate to contact me. Sincerely,

Philip J[redacted] | Process Improvement...

Manager
Hillside Honda
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
 I did sign the paper but they did not explain me about the cost, and also they didn't give me any copy of 2nd page of above document. It was closing time so I just signed all paper but nobody told me anything about the extra cost. I can see you supporting your employee but just think once if I were acknowledge about the payment why I would come back next morning. Is that a joke that, I bought the car last night and next morning I came back for $5000 refund ?. I was not confirmed by your employee about the charge. Believe me I am not lieing.      
Sincerely,
[redacted]

[redacted]Thank you for the response. The number you had listed with the Revdex.com complaint is Daytime Phone: ###-###-####. I shall use the 732 area code.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am still getting excuses from Hillside Honda that they are unable to give me a delivery date (today is 51 days).  This same vehicle is available at other dealerships.  I have confirmed that this vehicle is available at [redacted].]
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have spoken with [redacted] and provided the requested information.Sincerely, Philip Jean-R[redacted] | Process Improvement ManagerHillside Honda[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The Hillside Honda offered me to cancel 2 items out of 8 items that they charged me when I bought the car. I am not satisfied with their offer. At the beginning sales manager from Hillside honda said they are not able to cancel anything out of those items. After few days Hillside Honda offered me to cancel one of the policy. I rejected their offer and today they offered me that they could cancel two items. I have the document saying that most of the items they could cancel between 30 days. But hillside Honda saying that they can't cancel these policies. Very soon my 30 days cancellation period will be finished and there will be no full refund on these policies. They should explain me about the cost of these policies when they charged me for those warranties. I demand full refund of these unnecessary warranties before my 30 days cancellation period get expired. The information that Hillside Honda submitted it's not acceptable. I tried to cancel those policies myself by calling insurance company but they saying I have to cancel these items through my dealer. I want my money back as soon as possible. I am very disappointed with Hillside Honda's services.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I can be reached at ###-###-####I don't know why you are unable to reach me .. I have communicated several times with Rachael at this number.Thank youAvita Singh
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Please accept our apologies for any inconvenience this issue has caused you. Honda has identified the issue as a characteristic of their direct-injection Earth Dreams engine has acknowledged customer concerns regarding this issue.   The official Honda response is as follows:...

“The 2015 CR-V now includes a direct-injection Earth Dreams™ engine and a continuously variable transmission. This update offers drivers increased engine torque, however, some customers have reported experiencing a vibration on the driver’s side while the car is both in Drive and Park. We want you to know that we have heard your concerns and are actively investigating the potential issue.”   They have also uploaded a video explaining the condition on YouTube. You may view it by following this link: [redacted]   We empathize with your situation but this is something that is beyond our control as a dealership and we must wait for a solution from Honda so that we may apply it to any customer who may be affected by this condition.   If you have any further questions please do not hesitate to contact me.   Sincerely,   [redacted]   Hillside Honda [redacted]
 [redacted]

Dear Dispute Resolution Services,
Unfortunately [redacted] desired vehicle, the Honda HR-V, is on a production backlog and dealerships nationwide are experiencing delays. Her sales consultant gave an eta based on the best information available at the time and did not anticipate the delays in shipment we are experiencing.
I had spoken with [redacted] on 8/**/2015 and apologized for the inconvenience. I also checked inventory and saw that we had a confirmed delivery of an HR-V in black. I offered this vehicle to [redacted] but she declined, stating that she preferred the silver. Our allocation does show her desired HR-V as being assigned to us but it did not included a delivery date. Based on how the HR-V’s have been sporadically delivered to us I gave [redacted] a tentative ETA of 21 business days. I reiterated this to [redacted] via voicemail on 8/**/2015 and email on 8/**/2015.
We appreciate [redacted] frustration on this matter but unfortunately product manufacturing and delivery is beyond our ability to control. As such there are only two options available to us: (1) Wait for American Honda to release the vehicle so that we may deliver it to [redacted] or (2) refund [redacted] her deposit and cancel the order.
If [redacted] chooses cancellation then we will process request and have a check issued to her in the amount of her deposit. If she chooses not to cancel then we must impose upon her patience. We will continually update her as to the current status of her vehicle which as of today, 9/**/2015, is still listed as unconfirmed.
[redacted] also makes reference to [redacted] having the vehicle she desires in stock. All Honda dealerships are independently owned and so is their inventory. [redacted]’s inventory is theirs and does not constitute availability for us.
Although it is our sincerest desire to retain [redacted] as a Hillside Honda customer we completely understand if she chooses to purchase the vehicle from [redacted]. All she need do is instruct us to cancel the order with us so that we may process her refund.
If you require any additional information please do not hesitate to contact me.
Sincerely,
Philip Jean-Remy | Process Improvement Manager
Hillside Honda
[redacted] Phone: ###-###-#### | Fax: ###-###-####
[redacted]