Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Evan's Tire's business response to my complaint submission is simply restating what [redacted] already proposed on 28JUL15, of which I already declined. I included my rejection of that proposal in my initial complaint submission, and my rejection of said proposal remains unchanged. Evan's Tire already attempted repair by convincing me there would be no observable difference between the repaired wheels and the brand new condition the wheels were in when I brought them. However, their failed and unprofessional attempt proved that the repaired wheels do not equate to the brand new condition or value the wheels were in prior to Evan's Tire damaging them through their negligence. Evan's Tire was specifically instructed not to perform any tire removal operations on the factory wheels, and they ignored my instruction and the repair order and damaged the wheels during the process.Evan's Tire has burdened me by causing a permanent diminution in value of my wheels. I am entitled to either the retail replacement value of the wheels, or brand new replacement wheels from Ford. However, I am willing to settle for Evan's Tire to compensate me for the reduced value of $450 each wheel caused by their negligent actions. I also want to highlight that Evan's Tire has practiced compensation for damaged products, including wheels, in the past so their claim that they do not is a fallacy. If we are at am impasse, then I will move forward with a small claims adjudication.
Regards,
[redacted]
I have just talked to Mr. [redacted] and after much discussion we have agreed to refund Mr. [redacted] $200.95. This would be for $71.00 for an extra tire, and $129.95 for the three year alignment sold on in # [redacted]. His claim is we mixed up the license numbers with his other Camry, possible, so I gave him the...
benefit of the doubt and agreed to the refund. I have explained to him he will need to sign a release, which I will prepare and take to the store, and assist [redacted] in writing the refund ticket. We will do this in store with a refund invoice, fully documented, and then credit his Visa in the store. This will be done tomorrow. Mr. [redacted] agrees to all of the terms and appears to be happy. I will follow to conclusion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to confirm that this matter has been closed. I have spoken with the VP of the day to day operations of Evans Tire and I am happy to say that he was very gracious in acknowledging my grievance and offering a solution that met my satisfaction. Although I regret having to involve him, I very much appreciated Mr. [redacted]'s (VP of Operations) various attempts to reach out to resolve the matter during many times of not being able to connect. At the time that we were able to connect via Phone, he was able to resolve the matter in a matter of 10 minutes. Although, I may never be a patron of this business going forward, I very much appreciate the effort and professionalism displayed by Mr. [redacted] in handling this matter. Thank you,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Thanks to your participation in this matter, it was satisfactorily resolved, as per the attachment. Thank you again for your help.
Regards,
[redacted]
I have reviewed the response made by [redacted] in reference to complaint ID [redacted]. Our Store Manager had offered [redacted], out of goodwill, to credit back half of the alignment fee when they last spoke a few months ago. We will still offer this amount to resolve the issue, if the customer signs a release of claims. We understand the customer’s concerns and are willing to provide half of what he is asking for to resolve this matter. Our Customer Service Department works closely with our Store Managers and District Managers on all of our customer’s feedback. [redacted] Customer Service/Office Admin
[redacted] had already talked to this customer in regards to the tire
and evidently she had it repaired in Fresno. I had [redacted] call her back this
morning as a follow up and he invited her back in to inspect the tires. The
customer stated to [redacted] she had not had time but would bring the receipt...
in
from Pep Boys stating what the repair was, I think a puncture. She asked [redacted]
to inspect the tires thinking they were defective and [redacted] told her again no
problem however a nail in a tire is not considered a defect. She told [redacted] she
would be in this Saturday to have the tires inspected and bring the receipt
from pep Boys. [redacted] was very accommodating to her and will handle it Saturday
and call me and let me know.
We can keep you updatedEvans Tire
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The most reliable and important fact: THE STORE MANAGER OF EVAN’S TIRES OBSERVED THE DAMAGES, ADMITTED FAULT, AND ACCEPTED RESPONSIBILITY FOR THE REPAIR IMMEDIATELY AFTER THEY OCCURRED. He saw the damages, fresh, in person, and accepted blame. He also explained that Evan’s policy requires that all existing damages be recorded prior to tire installation. There were no damages recorded. Which, per Evan’s policy, indicates that there were no preexisting damages. To undermine the store leadership, and to disregard the fact that he accepted blame only increases the concern for a lack of integrity and professionalism. Furthermore, I took time off to meet with [redacted], for the purpose of taking more pictures, even though I provided the pictures that were taken the day after. My time is valuable, and I should not be required to use more of my time to prove what the Evan’s store manager previously acknowledged and admitted to. Asking me to take my vehicle to a location that is 30 miles from my home for further inspection simply adds further insult. It has been six weeks since the damages occurred; the manager’s statement and the pictures taken the day after is the most reliable evidence. I took my vehicle to the dealership to evaluate the damages immediately after they occurred. As an official [redacted] Dealership, they are experts. Regardless of any after-the-fact opinions, the store manager wrote a note accepting blame and promised that my wheels would be repaired. Again, he explained that Evan’s was at fault no matter what, because the technician failed to make record of any damages. I ask that Evan’s Tire stop undermining the hired leadership, adhere to policy, and compensate the cost of repair to my wheels.
Regards,
Dr. [redacted]
I have called [redacted] three times and left messages. She as not returned any of my calls to help resolve this issue. I have told her on all three of my voice mails that I am the final decision maker at Evans Tire and that I am the Vice president of the company. I left her my cell phone number...
also. I also talked to Rapid Transmission. [redacted] mentioned to me that if the vehicle had been in an accident that it could possibly cause this issue. We ran a car fax on this vehicle and found that it was a salvaged vehicle title, which means the car was a total loss a some point. The value of the vehicle because of the salvaged title reduces the worth of the car, to less than 1,500.00 So for a goodwill settlement we offered to replace her transmission as she stated above with a 60,000 or 6 month warranty. [redacted] also stated that he told [redacted] that her car with over 100,000 miles has no warranty any way and thought that our 6 month warranty was a good offer. Evans Tire will agree to either refund [redacted] 1,000.00 or replace the transmission as I stated above.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no agreement between myself and Evan's Tire to remove the wheels by the end of today. Evan's Tire did not establish or provide terms for removal of my wheels upon their acceptance of my personal property into their care, custody, and control. In addition, on 25JUL15 Evan's Tire Store Manager at the Poway location, [redacted] requested I leave the wheels with him at that location until a resolution is made. The wheels remain in the care, custody, and control of Evan's Tire. If Evan's Tire wishes to place the wheels under another party's care while the dispute is settled, they may contact me directly to make arrangements and we can agree on a reasonable amount of time to do so. Continued implications Evan's Tire makes that it is not responsible for my personal property and subsequent threat of ambiguous circumstances for not accepting delivery of the wheels today is noted as an aggressive attempt to circumvent their responsibility.
Regards,
[redacted]
This was resolved by [redacted] our Manager at our Mission Valley location. There were three issues:1. according to the store location the car was in neutral not drive, this is our best practice and is used on all cars.2. The technician was putting the spare back into the back of the van and should have...
been careful as not to allow the belongings to fall out of the back of the van.3. We had just paid cash for parts and did not have cash in the register to make change. [redacted] offer to reverse this if the customer wanted to come back to the location we would credit his debit card and have the customer pay cash
Regarding complaint from Mr. [redacted], This is the first time we are hearing about this issue. Evans Tire will perform another alignment on Mr. [redacted]'s vehicle. We have tried numerous times to call and get a hold of him, but we have no received a return phone call back. [redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just received MESSAGE TODAY- I will update status if RESOLVED once I speak to the VP- I WILL CALL him when I return within the next few daysITS good to finally get the information I requested- hopefully we can resolve this when I call the number that was provided
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It's not quite fair that I received two phone calls within 1.5 hours and was assumed to have not responded; I was at work in a class and didn't have time to talk. I called back the same day I was called and the Poway shop told me they would honor the lifetime alignment. They said I could just come in and they would gather my information again and give me an invoice for my records. I stopped by on 3/4/15 and Mark helped me and was super friendly in getting things right. Apparently my messages sent via the Evans website weren't getting to anyone. I would suggest Evans fixes the website issue or simply provide a generic email address so customers can send an email directly to the company. In any event, everything is resolved.
Regards,
[redacted]
April 18, 2017, I took my car (2009 Ford Focus) to Evan's Tire Miramar branch for routine brake work, mileage was 96983 at the time. Evan's Tire representative called me while they had the tires off the car stating that the right front axle was worn and should be replaced. They stressed the safety issue a faulty axle can cause so I reluctantly agreed to the extra work. The cost of the trip to Evan's Tire that day was $817.85.
October 23, 2017 about 8:00 am I entered a busy freeway. While switching to a faster lane the speedometer increased to over 120 mph, but the car had no power. As safely as possible on a fast-paced freeway, I worked my way to the shoulder on the right side and then off the next exit. Luckily, I was not killed or did not cause anyone else to be killed or injured while trying to get my car with no power off the fast-paced freeway. I managed to get off the freeway and stopped the engine. As soon as the engine stopped running a loud thump noise occurred inside the engine compartment and a flood of red fluid gushed underneath the center of the car. This could have caused a major accident and death if I was not so lucky to exit the freeway safely. I called AAA to tow the car to Hillcrest Auto Repair shop. The car was towed, and the shop manager would not say what was wrong, the manager (Quan) just asked did I have the axle worked on recently. I said yes but didn't have the invoice with me. Since I had no car now it took longer time to go to work and to get home.
October 24, 2017 about 7:00 am I went to Hillcrest Auto and gave Quan the Evans Tire receipt from my files. She immediately contacted Evans Tire directly. Quan then informed me that the bracket that holds the axle was missing and it caused the axle to slip/break and in turn the transmission fell and was destroyed among many other parts. She said that she cannot and would not work on the car and that it had to be sent to Evans Tire, so they can assess the car themselves.
October 24, 2017 about 7:30 am Evans Tire explained that they prefer the car be towed to the downtown site because it was closer. Dave from the Miramar branch of Evans Tire asked if I could tow the car to them, I said no and that they caused the damage and they are responsible to tow the car. They said they would have it towed.
October 24, 2017 about 2:15 pm Quan called and said Evans Tire still had not towed the car. She called them and finally Evans Tire towed the car.
October 24, 2017 about 3:30 pm Gil from the downtown branch called me to discuss the car's damage. He said he had filed a claim with their insurance provider and that they would be responsible to get the car fixed. I suspect that they did not file a claim and are trying to get away with not reporting this to their business insurance provider. Evans Tire who could not perform their supposed expertise saying that they were supposedly going to repair the severe damage to the bulk of my car. I did not trust them to change a tire at this point so them doing anything with my car which is now damaged more than the actual worth of the car was out of the question.
October 24, 2017, I had many conversations with Gil trying to come to some agreement on possible repair strategy. Gil initially offered for Evans tire to do the following: replace the broken axle, find a used transmission with 80,000 miles on it and provide a 90-day warranty on it. This was unacceptable. Before Evans Tire touched my car, my transmission was in excellent shape. I took great car of my car and I have all records for all oil changes and any and all work performed throughout the life of the car. A 90-day warranty on a used transmission with no knowledge of its condition and that I did not need but for Evans Tire destroying my well cared for one was not a fair remedy for the amount of damage they caused. After discussion back and forth with Gil, Gil then found another transmission with 74,000 miles and a 6-month warranty. Again, I did not know the transmission's condition and I now only need a transmission because Evans Tire destroyed my well cared for transmission, which I have records to prove.
October 25, 2017, I contacted expert mechanics to see what other damage this might have caused and to ask how to ensure a 12-24-month warranty on a transmission replacement. The consensus was that due to the circumstances the replacement transmission should be a rebuilt or mine should be rebuilt to fairly compensate for the damage caused by the negligence.
In particular, I spoke to Jerry at Rapid Transmission who has coincidentally worked with Evan's Tire on occasion. He said he could repair my car at a whole sale cost to Evans Tire. The repair would include rebuilding my transmission and repairing/replacing all parts damaged from the severely damaged car. Jerry called Gil directly to discuss this option.
Gil called me and did not offer to have Rapid Transmission repair my transmission or do the work. Gil still stated that Evans Tire was planning on doing the work. Evans Tire is NOT a transmission expert and NOT an expert auto shop on anything except tires and that itself is questionable at this point. I have zero confidence in Evans Tire and now I lost all patience in dealing with the petty back and forth for a very dangerous mistake on their part.
Evans Tire Vice President left me a voice message that they need to decide on what to do with this car and that I am holding up the employees at the downtown site and the car is taking up space in their lot. Never apologized or offered a remedy the situation. My car is inconveniencing them and never mentioned that but for THEIR NEGLIGENCE the car would not be in their shop at all. I saved all the voice messages.
October 26, 2017, I received calls from Evans Tire but was recommended by an expert in the field to not answer until this expert provides direction on how to proceed which was to be ready at most in a couple of days..
October 27, 2017, received another call from a VP for Evans Tire who said they were going to tow my car and that I would have to pay for the tow and storage fees if the car remained on the premises. The car would WAS ONLY THERE BECAUSE OF THEIR COMPLETE NEGLIGENCE. I called Gil to have the car towed until the matter could be reasonably and fairly remedied. Gil was very rude and defensive as if I were the problem. Gil stated at this time that I could not tow the car at that time because it was missing parts. I was just threatened 2 hours earlier that if I did not have the car towed that I would be facing them towing it and extensive storage fees. He called hours later to let me know I can now tow the car that they threatened to tow hours before. Since they were unwilling to reasonably deal with the situation, I called AAA and went down there with 3 other persons to witness the interaction with Gil and the actual tow. Gil said the inspection was free of charge, are you kidding me? I was more convinced that getting my car out of their possession was the best thing to protect me and my car from further damage. Upon receiving the car from Evans Tire my car now had another issue, the power for the automatic door lock did not work. The automatic lock was working before my car was moved to Evans Tire for their "inspection". Just another thing added to the list of things that do not work after being on Evans Tire property. The car was towed to my home. Where it will stay until their insurance provider is contacted and has the car fixed with all repairs made with my transmission rebuilt at a transmission shop. Damage incurred by Evans Tire & Service Center is greater than the current value of the car. I was told by Gil (I have witnesses) that they filed a claim with their insurance. I asked in front of the witnesses for Gil to provide the insurance provider and claim number so I can deal with them directly. Gil wrote a phone number which turns out is NOT the insurance provider and turns out to be their corporate VP. That was a LIE and so far Evans Tire & Service Center has destroyed my car, lied and is trying to get out of reporting and properly remedying their major potential deadly mistake.
Review: I purchased a lifetime alignment on my 2000 Honda Civic LX and suddenly Evans (Poway location) tells me they can't find a record of my car. I told them I've even been to this Poway location before with this car. They requested proof of purchase from over 10 years ago, something I've never needed and I no longer have. They've been able to do these alignments about once a year over the last 10 years and I feel this is a purposeful scam against consumers. Perhaps they didn't expect me to own my car over 10 years and use a certain number of alignments. I've contacted them on their website 2 times and received no response whatsoever. I even provided them additional possible phone numbers that may have been used (land lines, but I should have used my cell number). I've been a loyal customer for over a decade. I even offered them an invoice from a prior alignment which I happened to save in my files, no response.Desired Settlement: I need Evans Tire to honor their lifetime alignment as purchased.
Business
Response:
Regarding complaint from Mr. [redacted], This is the first time we are hearing about this issue. Evans Tire will perform another alignment on Mr. [redacted]'s vehicle. We have tried numerous times to call and get a hold of him, but we have no received a return phone call back. [redacted], VP
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It's not quite fair that I received two phone calls within 1.5 hours and was assumed to have not responded; I was at work in a class and didn't have time to talk. I called back the same day I was called and the Poway shop told me they would honor the lifetime alignment. They said I could just come in and they would gather my information again and give me an invoice for my records. I stopped by on 3/4/15 and Mark helped me and was super friendly in getting things right. Apparently my messages sent via the Evans website weren't getting to anyone. I would suggest Evans fixes the website issue or simply provide a generic email address so customers can send an email directly to the company. In any event, everything is resolved.
I just had the same exact thing happened to me on my last alignment, they said that they cannot locate my invoice and that I need to provide proof of purchase if I were to continue my lifetime warranty even though I have been there before numerous times (miramar location). I really don't know what to do as I do not want to purchase another warranty and the fact that THEY cannot locate my invoice while able to see my past visits and services.
I think its a scam too.
Review: On Wednesday November 26 2014, I took my car in for regular maintenance and learned that I will need to replace my tires. After some research and obtaining an estimate, I decided to take my vehicle to Evans Tire and Service Center for tire replacement and alignment. $1500.00 and several hours later, I retrieved my car and was genuinely pleased with the product, service and personnel. It was dark so I did not notice that my vehicle was missing a hubcap, and did not see it until the next day, Thanksgiving. I called very early on Friday, the 28th of November, left messages, and finally reached the service repairman who had worked with me two days earlier. I told him I was missing a hubcap, and was assured that this sometimes occurs, that he would look for it, and contact me. After several hours of waiting, I called again, and was told the hubcap was not on the premises. The service manager said he would replace the hubcap, and contact me once it arrived in the shop. On Saturday, the 29th, I was told the hubcap would have to be "special ordered", and that they would call me. No call. On Monday December 1st, I was told to email a photo of the hubcap so they could order it. I then called the dealership and was told the dealership needed the VIN number, which I gave them. I then picked up a replacement hubcap and had it installed. I took the invoice to the service manager at Evans Tire and Service Center and was told the main office would reimburse me. The service manager then faxed the invoice to the main office, and assured me I would receive a check within 3 days. It has been over one month, and I have not been reimbursed.Desired Settlement: Evans Tire and Service Center will reimburse me for the full invoice amount of $96.23, to replace the hubcap they lost, and stated numerous times they would replace.
Business
Response:
Hello [redacted]! Please see attached release of liability settlement agreement between Mrs.[redacted] and Evans Tire & Service Centers. The money was fully refunded to her for thehub cap and she agreed to settle on 01/12/2015. Please let me know if you have anyquestions or need anything further in regards to this matter. Thanks so much. 760-579-4478 or [email protected]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Thanks to your participation in this matter, it was satisfactorily resolved, as per the attachment. Thank you again for your help.
Review: Around October 1, 2014 I got a bolt planted on the side wall of one of my tires. On October 5th I took the car to Evans Tires on Sport Arena Blvd to have them take a look at it. I spoke with [redacted] the Store Manager about the problem and I mentioned to him that I had purchased the tires at his shop in 2013 in addition to “full road hazard insurance”. He said let me take a look and see what we can do. After a couple of minutes he came back and said that the tires were 2013 tires and the last time my 1997 Camry was in his shop was in 2009. So I went to the car and got the 2013 invoice that showed we had purchased the tires at his shop on 7/6/13. He then showed me the invoice that said the tires I purchased in 2013 were for a 1996 Camry with license plate: [redacted] not the 1997 Camry with license plate: [redacted]; he insisted there was no way that the tires were installed on the 1997 Camry.
At this time I started to mention to him that since 2009 I have brought this car (1997 Camry) to his shop and only his shop for tires and that the 1996 Camry was my son’s and that was already sold by 2013 so there was no way they could have installed tires on the 1996 Camry license plate [redacted]. I then mentioned to him that I couldn’t explain how the wrong license plates got on my 1997 Camry invoice in 2013 but that those tires were purchased at his shop, along with the “hazard insurance”; they must have picked up the wrong plate from their system and that it was clear by the mileage indicated on the invoice. His answer again was “impossible”. At this time I called my wife and told her what was going on and decided to do whatever we could do to get the car fixed and out of there. I knew for sure that I had to get a new tire to replace the damaged tire because it wasn’t safe. Speaking with [redacted], I asked him if it were his car and he had to change a tire for a new one what would he do. He said that if was his car he would get 2 tires and he then explained me why he would to it. I agreed with him and had him do and estimate for two tires. He gave me an estimate of $321.25 for 2 tires with full road hazard insurance, balance and alignments, but the hazard insurance was only for the 2 new tires not all 4. I mentioned again to him that I had purchased full hazard, balance & alignment in 2013 and again his answer was “not for this car, impossible”. At this time I asked him what it would cost for 4 tires and he gave me an estimate of $496.00. So for $175.00 more I made a decision to get all 4 tires. This was a result of the fact that he refused to honor the hazard insurance we purchased in 2013.
I left the car at the shop, my wife picked me up and we went home and looked into the issue at hand.
Looking at all the invoices including the invoice from the 96 Camry, we found that both cars were at the Evans Tires on Sport Arenas in 2009; the 96 Camry on 4/19/09 with 71,490 miles and the 97 Camry on 7/03/09 with 117,512 miles. In 2013 when we went back to Evans for Tires the 1997 Camry it had 148,815 miles and the 96 Camry had been sold to Midway Jeep Chrysler on 10/21/2011. So we came to the conclusion that the tires were installed on the 1997 Camry and Evans Tires and they pulled up the wrong car information.
At the time I picked up the car I mentioned all this to [redacted], the Store Manager and what I thought had happened. He said that he could not do anything for us at this time because he could only go by what he had in his system. He said he would speak to his boss and let me know what they could do. I went back the following week and he said that he did not have time to speak with his boss. He did call one day and offered an $85.00 credit. I said that that was not enough that he had to do better. He mentioned that he had already given a lot of incentives that he thought $85.00 was a good offer. The incentives he mentioned, was whatever special they had going on that day; it was not specific to me. He did say he would go back to his boss and see what they could do. That was the last time I heard from him. We have stopped by several times, but he was either not there or unavailable.
I feel that we should be reimbursed for everything that we were charged with exception of the front tires. They made the mistake of pulling the wrong license plates. They should have caught the error when they installed the tires in 2013. The car mileages support that all the work they did was on the1997 Camry not the 1996 Camry that had been sold to Midway Jeep Chrysler on 10/21/2011.Desired Settlement: A full refund because this should have never happened. They should have honored the insurance purchased with the tires in 2013. We are loyal customers and they should have done further research to correct the situation. Instead they didn't..
Business
Response:
I have just talked to Mr. [redacted] and after much discussion we have agreed to refund Mr. [redacted] $200.95. This would be for $71.00 for an extra tire, and $129.95 for the three year alignment sold on in # [redacted]. His claim is we mixed up the license numbers with his other Camry, possible, so I gave him the benefit of the doubt and agreed to the refund. I have explained to him he will need to sign a release, which I will prepare and take to the store, and assist [redacted] in writing the refund ticket. We will do this in store with a refund invoice, fully documented, and then credit his Visa in the store. This will be done tomorrow. Mr. [redacted] agrees to all of the terms and appears to be happy. I will follow to conclusion.
Review: Evans tire refuse the warranty work on my tires. free tire rotation and free flat tire repair came with my contract agreement when I purchased my tires.Desired Settlement: Evans to provide cash refund so I can use another tire company to attend to need of my vehicle.
Business
Response:
We aware of Mr [redacted]'s complaint, and we tried our best to address the issue. He came in with a flat tire, which we do repair. But, our warranty clearly states that if the tread on a tire is below 2/32 it is concidered unsafe and we are unable to fix that tire. We offered Mr. [redacted] to take his automobile to another one of our locations to get a second opinion on the tire, but he refused. There is nothing else we can offer him at this time.
Review: I've been a loyal customer of Evans Tire. In fact all my cars are with Evans. Today, Monday Jan 18, 2016 was exceptional... I was treated like [redacted] I came in early for my appointment. Came in about 0710 am. Went to the door which was slightly open. [redacted] their supervisor I guess, told me they are still close and will open at 0730. So I went out to my car and just heard the door slammed! I was kinda surprised on the door slamming. I thought it's courteous enough for him to offer stay inside since it's cold outside, while we are preparing for opening... That was what I'm gonna do, for customer service. But no! I heard the door slamming! No customer service at all!
Friday, I called the 1-800 number to inquire about the [redacted] buy two free two tires! I talk to [redacted] who gave me the amount (Order# [redacted]). Made an appointment for Monday, today for installation. [redacted] guaranteed that the tires will be waiting for me. So I took time off from work to be there early. My experience with [redacted] was above. Anyways, I asked [redacted] do I really need to change my tires, he said he can't rotate the tires because of the tire's side getting bald. I asked if I change this if there's warranty. He said none. When we went to his computer. He said he can give me a pro-rate warranty but could also give me a bigger discount. Then I told him about my purchase order. He checked... and to my surprise no TIRES waiting for me! He said he needs to order this and will be delivered around 1030 am. He called [redacted] and I also talk to [redacted] and ask him about his guaranty... He's not even apologetic, but arrogant! So I ask him so your words does not mean [redacted] He replied... I guess so! What a customer service! Considering I have to take off from work just to get the tires, not expecting this since I'm a loyal customer and all my cars are with this branch. My communication with [redacted], just to be clear was like: question, answer.. no apologies at all!
Business
Response:
We have apologized to Mr. [redacted] for what happened. We have also taken disciplinary action with the sales person and with the call center. Mr. [redacted] is coming back in to have his services completed. Please let me know if you need anything else. Thank you, [redacted]Evans Tire & Service Centers/Tag MotorsportsOffice Administrator/Customer [email protected]. [redacted] Ext # [redacted]Fax. [redacted]"Dream Big, Work Hard."[redacted]“ABOVE & BEYOND”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Evan's Tire's business response to my complaint submission is simply restating what [redacted] already proposed on 28JUL15, of which I already declined. I included my rejection of that proposal in my initial complaint submission, and my rejection of said proposal remains unchanged. Evan's Tire already attempted repair by convincing me there would be no observable difference between the repaired wheels and the brand new condition the wheels were in when I brought them. However, their failed and unprofessional attempt proved that the repaired wheels do not equate to the brand new condition or value the wheels were in prior to Evan's Tire damaging them through their negligence. Evan's Tire was specifically instructed not to perform any tire removal operations on the factory wheels, and they ignored my instruction and the repair order and damaged the wheels during the process.Evan's Tire has burdened me by causing a permanent diminution in value of my wheels. I am entitled to either the retail replacement value of the wheels, or brand new replacement wheels from Ford. However, I am willing to settle for Evan's Tire to compensate me for the reduced value of $450 each wheel caused by their negligent actions. I also want to highlight that Evan's Tire has practiced compensation for damaged products, including wheels, in the past so their claim that they do not is a fallacy. If we are at am impasse, then I will move forward with a small claims adjudication.
Regards,
[redacted]
I have just talked to Mr. [redacted] and after much discussion we have agreed to refund Mr. [redacted] $200.95. This would be for $71.00 for an extra tire, and $129.95 for the three year alignment sold on in # [redacted]. His claim is we mixed up the license numbers with his other Camry, possible, so I gave him the...
benefit of the doubt and agreed to the refund. I have explained to him he will need to sign a release, which I will prepare and take to the store, and assist [redacted] in writing the refund ticket. We will do this in store with a refund invoice, fully documented, and then credit his Visa in the store. This will be done tomorrow. Mr. [redacted] agrees to all of the terms and appears to be happy. I will follow to conclusion.
Evans Tire & Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to confirm that this matter has been closed. I have spoken with the VP of the day to day operations of Evans Tire and I am happy to say that he was very gracious in acknowledging my grievance and offering a solution that met my satisfaction. Although I regret having to involve him, I very much appreciated Mr. [redacted]'s (VP of Operations) various attempts to reach out to resolve the matter during many times of not being able to connect. At the time that we were able to connect via Phone, he was able to resolve the matter in a matter of 10 minutes. Although, I may never be a patron of this business going forward, I very much appreciate the effort and professionalism displayed by Mr. [redacted] in handling this matter. Thank you,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Thanks to your participation in this matter, it was satisfactorily resolved, as per the attachment. Thank you again for your help.
Regards,
[redacted]
I have reviewed the response made by [redacted] in reference to complaint ID [redacted]. Our Store Manager had offered [redacted], out of goodwill, to credit back half of the alignment fee when they last spoke a few months ago. We will still offer this amount to resolve the issue, if the customer signs a release of claims. We understand the customer’s concerns and are willing to provide half of what he is asking for to resolve this matter. Our Customer Service Department works closely with our Store Managers and District Managers on all of our customer’s feedback. [redacted] Customer Service/Office Admin
[redacted] had already talked to this customer in regards to the tire
and evidently she had it repaired in Fresno. I had [redacted] call her back this
morning as a follow up and he invited her back in to inspect the tires. The
customer stated to [redacted] she had not had time but would bring the receipt...
in
from Pep Boys stating what the repair was, I think a puncture. She asked [redacted]
to inspect the tires thinking they were defective and [redacted] told her again no
problem however a nail in a tire is not considered a defect. She told [redacted] she
would be in this Saturday to have the tires inspected and bring the receipt
from pep Boys. [redacted] was very accommodating to her and will handle it Saturday
and call me and let me know.
We can keep you updatedEvans Tire
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The most reliable and important fact: THE STORE MANAGER OF EVAN’S TIRES OBSERVED THE DAMAGES, ADMITTED FAULT, AND ACCEPTED RESPONSIBILITY FOR THE REPAIR IMMEDIATELY AFTER THEY OCCURRED. He saw the damages, fresh, in person, and accepted blame. He also explained that Evan’s policy requires that all existing damages be recorded prior to tire installation. There were no damages recorded. Which, per Evan’s policy, indicates that there were no preexisting damages. To undermine the store leadership, and to disregard the fact that he accepted blame only increases the concern for a lack of integrity and professionalism. Furthermore, I took time off to meet with [redacted], for the purpose of taking more pictures, even though I provided the pictures that were taken the day after. My time is valuable, and I should not be required to use more of my time to prove what the Evan’s store manager previously acknowledged and admitted to. Asking me to take my vehicle to a location that is 30 miles from my home for further inspection simply adds further insult. It has been six weeks since the damages occurred; the manager’s statement and the pictures taken the day after is the most reliable evidence. I took my vehicle to the dealership to evaluate the damages immediately after they occurred. As an official [redacted] Dealership, they are experts. Regardless of any after-the-fact opinions, the store manager wrote a note accepting blame and promised that my wheels would be repaired. Again, he explained that Evan’s was at fault no matter what, because the technician failed to make record of any damages. I ask that Evan’s Tire stop undermining the hired leadership, adhere to policy, and compensate the cost of repair to my wheels.
Regards,
Dr. [redacted]
I have called [redacted] three times and left messages. She as not returned any of my calls to help resolve this issue. I have told her on all three of my voice mails that I am the final decision maker at Evans Tire and that I am the Vice president of the company. I left her my cell phone number...
also. I also talked to Rapid Transmission. [redacted] mentioned to me that if the vehicle had been in an accident that it could possibly cause this issue. We ran a car fax on this vehicle and found that it was a salvaged vehicle title, which means the car was a total loss a some point. The value of the vehicle because of the salvaged title reduces the worth of the car, to less than 1,500.00 So for a goodwill settlement we offered to replace her transmission as she stated above with a 60,000 or 6 month warranty. [redacted] also stated that he told [redacted] that her car with over 100,000 miles has no warranty any way and thought that our 6 month warranty was a good offer. Evans Tire will agree to either refund [redacted] 1,000.00 or replace the transmission as I stated above.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no agreement between myself and Evan's Tire to remove the wheels by the end of today. Evan's Tire did not establish or provide terms for removal of my wheels upon their acceptance of my personal property into their care, custody, and control. In addition, on 25JUL15 Evan's Tire Store Manager at the Poway location, [redacted] requested I leave the wheels with him at that location until a resolution is made. The wheels remain in the care, custody, and control of Evan's Tire. If Evan's Tire wishes to place the wheels under another party's care while the dispute is settled, they may contact me directly to make arrangements and we can agree on a reasonable amount of time to do so. Continued implications Evan's Tire makes that it is not responsible for my personal property and subsequent threat of ambiguous circumstances for not accepting delivery of the wheels today is noted as an aggressive attempt to circumvent their responsibility.
Regards,
[redacted]
Our District Manager has attempted to contact the customer, but has been unable to receive a response via telephone.
This was resolved by [redacted] our Manager at our Mission Valley location. There were three issues:1. according to the store location the car was in neutral not drive, this is our best practice and is used on all cars.2. The technician was putting the spare back into the back of the van and should have...
been careful as not to allow the belongings to fall out of the back of the van.3. We had just paid cash for parts and did not have cash in the register to make change. [redacted] offer to reverse this if the customer wanted to come back to the location we would credit his debit card and have the customer pay cash
Regarding complaint from Mr. [redacted], This is the first time we are hearing about this issue. Evans Tire will perform another alignment on Mr. [redacted]'s vehicle. We have tried numerous times to call and get a hold of him, but we have no received a return phone call back. [redacted]...
[redacted], VP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just received MESSAGE TODAY- I will update status if RESOLVED once I speak to the VP- I WILL CALL him when I return within the next few daysITS good to finally get the information I requested- hopefully we can resolve this when I call the number that was provided
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It's not quite fair that I received two phone calls within 1.5 hours and was assumed to have not responded; I was at work in a class and didn't have time to talk. I called back the same day I was called and the Poway shop told me they would honor the lifetime alignment. They said I could just come in and they would gather my information again and give me an invoice for my records. I stopped by on 3/4/15 and Mark helped me and was super friendly in getting things right. Apparently my messages sent via the Evans website weren't getting to anyone. I would suggest Evans fixes the website issue or simply provide a generic email address so customers can send an email directly to the company. In any event, everything is resolved.
Regards,
[redacted]
April 18, 2017, I took my car (2009 Ford Focus) to Evan's Tire Miramar branch for routine brake work, mileage was 96983 at the time. Evan's Tire representative called me while they had the tires off the car stating that the right front axle was worn and should be replaced. They stressed the safety issue a faulty axle can cause so I reluctantly agreed to the extra work. The cost of the trip to Evan's Tire that day was $817.85.
October 23, 2017 about 8:00 am I entered a busy freeway. While switching to a faster lane the speedometer increased to over 120 mph, but the car had no power. As safely as possible on a fast-paced freeway, I worked my way to the shoulder on the right side and then off the next exit. Luckily, I was not killed or did not cause anyone else to be killed or injured while trying to get my car with no power off the fast-paced freeway. I managed to get off the freeway and stopped the engine. As soon as the engine stopped running a loud thump noise occurred inside the engine compartment and a flood of red fluid gushed underneath the center of the car. This could have caused a major accident and death if I was not so lucky to exit the freeway safely. I called AAA to tow the car to Hillcrest Auto Repair shop. The car was towed, and the shop manager would not say what was wrong, the manager (Quan) just asked did I have the axle worked on recently. I said yes but didn't have the invoice with me. Since I had no car now it took longer time to go to work and to get home.
October 24, 2017 about 7:00 am I went to Hillcrest Auto and gave Quan the Evans Tire receipt from my files. She immediately contacted Evans Tire directly. Quan then informed me that the bracket that holds the axle was missing and it caused the axle to slip/break and in turn the transmission fell and was destroyed among many other parts. She said that she cannot and would not work on the car and that it had to be sent to Evans Tire, so they can assess the car themselves.
October 24, 2017 about 7:30 am Evans Tire explained that they prefer the car be towed to the downtown site because it was closer. Dave from the Miramar branch of Evans Tire asked if I could tow the car to them, I said no and that they caused the damage and they are responsible to tow the car. They said they would have it towed.
October 24, 2017 about 2:15 pm Quan called and said Evans Tire still had not towed the car. She called them and finally Evans Tire towed the car.
October 24, 2017 about 3:30 pm Gil from the downtown branch called me to discuss the car's damage. He said he had filed a claim with their insurance provider and that they would be responsible to get the car fixed. I suspect that they did not file a claim and are trying to get away with not reporting this to their business insurance provider. Evans Tire who could not perform their supposed expertise saying that they were supposedly going to repair the severe damage to the bulk of my car. I did not trust them to change a tire at this point so them doing anything with my car which is now damaged more than the actual worth of the car was out of the question.
October 24, 2017, I had many conversations with Gil trying to come to some agreement on possible repair strategy. Gil initially offered for Evans tire to do the following: replace the broken axle, find a used transmission with 80,000 miles on it and provide a 90-day warranty on it. This was unacceptable. Before Evans Tire touched my car, my transmission was in excellent shape. I took great car of my car and I have all records for all oil changes and any and all work performed throughout the life of the car. A 90-day warranty on a used transmission with no knowledge of its condition and that I did not need but for Evans Tire destroying my well cared for one was not a fair remedy for the amount of damage they caused. After discussion back and forth with Gil, Gil then found another transmission with 74,000 miles and a 6-month warranty. Again, I did not know the transmission's condition and I now only need a transmission because Evans Tire destroyed my well cared for transmission, which I have records to prove.
October 25, 2017, I contacted expert mechanics to see what other damage this might have caused and to ask how to ensure a 12-24-month warranty on a transmission replacement. The consensus was that due to the circumstances the replacement transmission should be a rebuilt or mine should be rebuilt to fairly compensate for the damage caused by the negligence.
In particular, I spoke to Jerry at Rapid Transmission who has coincidentally worked with Evan's Tire on occasion. He said he could repair my car at a whole sale cost to Evans Tire. The repair would include rebuilding my transmission and repairing/replacing all parts damaged from the severely damaged car. Jerry called Gil directly to discuss this option.
Gil called me and did not offer to have Rapid Transmission repair my transmission or do the work. Gil still stated that Evans Tire was planning on doing the work. Evans Tire is NOT a transmission expert and NOT an expert auto shop on anything except tires and that itself is questionable at this point. I have zero confidence in Evans Tire and now I lost all patience in dealing with the petty back and forth for a very dangerous mistake on their part.
Evans Tire Vice President left me a voice message that they need to decide on what to do with this car and that I am holding up the employees at the downtown site and the car is taking up space in their lot. Never apologized or offered a remedy the situation. My car is inconveniencing them and never mentioned that but for THEIR NEGLIGENCE the car would not be in their shop at all. I saved all the voice messages.
October 26, 2017, I received calls from Evans Tire but was recommended by an expert in the field to not answer until this expert provides direction on how to proceed which was to be ready at most in a couple of days..
October 27, 2017, received another call from a VP for Evans Tire who said they were going to tow my car and that I would have to pay for the tow and storage fees if the car remained on the premises. The car would WAS ONLY THERE BECAUSE OF THEIR COMPLETE NEGLIGENCE. I called Gil to have the car towed until the matter could be reasonably and fairly remedied. Gil was very rude and defensive as if I were the problem. Gil stated at this time that I could not tow the car at that time because it was missing parts. I was just threatened 2 hours earlier that if I did not have the car towed that I would be facing them towing it and extensive storage fees. He called hours later to let me know I can now tow the car that they threatened to tow hours before. Since they were unwilling to reasonably deal with the situation, I called AAA and went down there with 3 other persons to witness the interaction with Gil and the actual tow. Gil said the inspection was free of charge, are you kidding me? I was more convinced that getting my car out of their possession was the best thing to protect me and my car from further damage. Upon receiving the car from Evans Tire my car now had another issue, the power for the automatic door lock did not work. The automatic lock was working before my car was moved to Evans Tire for their "inspection". Just another thing added to the list of things that do not work after being on Evans Tire property. The car was towed to my home. Where it will stay until their insurance provider is contacted and has the car fixed with all repairs made with my transmission rebuilt at a transmission shop. Damage incurred by Evans Tire & Service Center is greater than the current value of the car. I was told by Gil (I have witnesses) that they filed a claim with their insurance. I asked in front of the witnesses for Gil to provide the insurance provider and claim number so I can deal with them directly. Gil wrote a phone number which turns out is NOT the insurance provider and turns out to be their corporate VP. That was a LIE and so far Evans Tire & Service Center has destroyed my car, lied and is trying to get out of reporting and properly remedying their major potential deadly mistake.
Review: I purchased a lifetime alignment on my 2000 Honda Civic LX and suddenly Evans (Poway location) tells me they can't find a record of my car. I told them I've even been to this Poway location before with this car. They requested proof of purchase from over 10 years ago, something I've never needed and I no longer have. They've been able to do these alignments about once a year over the last 10 years and I feel this is a purposeful scam against consumers. Perhaps they didn't expect me to own my car over 10 years and use a certain number of alignments. I've contacted them on their website 2 times and received no response whatsoever. I even provided them additional possible phone numbers that may have been used (land lines, but I should have used my cell number). I've been a loyal customer for over a decade. I even offered them an invoice from a prior alignment which I happened to save in my files, no response.Desired Settlement: I need Evans Tire to honor their lifetime alignment as purchased.
Business
Response:
Regarding complaint from Mr. [redacted], This is the first time we are hearing about this issue. Evans Tire will perform another alignment on Mr. [redacted]'s vehicle. We have tried numerous times to call and get a hold of him, but we have no received a return phone call back. [redacted], VP
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It's not quite fair that I received two phone calls within 1.5 hours and was assumed to have not responded; I was at work in a class and didn't have time to talk. I called back the same day I was called and the Poway shop told me they would honor the lifetime alignment. They said I could just come in and they would gather my information again and give me an invoice for my records. I stopped by on 3/4/15 and Mark helped me and was super friendly in getting things right. Apparently my messages sent via the Evans website weren't getting to anyone. I would suggest Evans fixes the website issue or simply provide a generic email address so customers can send an email directly to the company. In any event, everything is resolved.
Regards,
I just had the same exact thing happened to me on my last alignment, they said that they cannot locate my invoice and that I need to provide proof of purchase if I were to continue my lifetime warranty even though I have been there before numerous times (miramar location). I really don't know what to do as I do not want to purchase another warranty and the fact that THEY cannot locate my invoice while able to see my past visits and services.
I think its a scam too.
Review: On Wednesday November 26 2014, I took my car in for regular maintenance and learned that I will need to replace my tires. After some research and obtaining an estimate, I decided to take my vehicle to Evans Tire and Service Center for tire replacement and alignment. $1500.00 and several hours later, I retrieved my car and was genuinely pleased with the product, service and personnel. It was dark so I did not notice that my vehicle was missing a hubcap, and did not see it until the next day, Thanksgiving. I called very early on Friday, the 28th of November, left messages, and finally reached the service repairman who had worked with me two days earlier. I told him I was missing a hubcap, and was assured that this sometimes occurs, that he would look for it, and contact me. After several hours of waiting, I called again, and was told the hubcap was not on the premises. The service manager said he would replace the hubcap, and contact me once it arrived in the shop. On Saturday, the 29th, I was told the hubcap would have to be "special ordered", and that they would call me. No call. On Monday December 1st, I was told to email a photo of the hubcap so they could order it. I then called the dealership and was told the dealership needed the VIN number, which I gave them. I then picked up a replacement hubcap and had it installed. I took the invoice to the service manager at Evans Tire and Service Center and was told the main office would reimburse me. The service manager then faxed the invoice to the main office, and assured me I would receive a check within 3 days. It has been over one month, and I have not been reimbursed.Desired Settlement: Evans Tire and Service Center will reimburse me for the full invoice amount of $96.23, to replace the hubcap they lost, and stated numerous times they would replace.
Business
Response:
Hello [redacted]! Please see attached release of liability settlement agreement between Mrs.[redacted] and Evans Tire & Service Centers. The money was fully refunded to her for thehub cap and she agreed to settle on 01/12/2015. Please let me know if you have anyquestions or need anything further in regards to this matter. Thanks so much. 760-579-4478 or [email protected]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Thanks to your participation in this matter, it was satisfactorily resolved, as per the attachment. Thank you again for your help.
Regards,
Review: Around October 1, 2014 I got a bolt planted on the side wall of one of my tires. On October 5th I took the car to Evans Tires on Sport Arena Blvd to have them take a look at it. I spoke with [redacted] the Store Manager about the problem and I mentioned to him that I had purchased the tires at his shop in 2013 in addition to “full road hazard insurance”. He said let me take a look and see what we can do. After a couple of minutes he came back and said that the tires were 2013 tires and the last time my 1997 Camry was in his shop was in 2009. So I went to the car and got the 2013 invoice that showed we had purchased the tires at his shop on 7/6/13. He then showed me the invoice that said the tires I purchased in 2013 were for a 1996 Camry with license plate: [redacted] not the 1997 Camry with license plate: [redacted]; he insisted there was no way that the tires were installed on the 1997 Camry.
At this time I started to mention to him that since 2009 I have brought this car (1997 Camry) to his shop and only his shop for tires and that the 1996 Camry was my son’s and that was already sold by 2013 so there was no way they could have installed tires on the 1996 Camry license plate [redacted]. I then mentioned to him that I couldn’t explain how the wrong license plates got on my 1997 Camry invoice in 2013 but that those tires were purchased at his shop, along with the “hazard insurance”; they must have picked up the wrong plate from their system and that it was clear by the mileage indicated on the invoice. His answer again was “impossible”. At this time I called my wife and told her what was going on and decided to do whatever we could do to get the car fixed and out of there. I knew for sure that I had to get a new tire to replace the damaged tire because it wasn’t safe. Speaking with [redacted], I asked him if it were his car and he had to change a tire for a new one what would he do. He said that if was his car he would get 2 tires and he then explained me why he would to it. I agreed with him and had him do and estimate for two tires. He gave me an estimate of $321.25 for 2 tires with full road hazard insurance, balance and alignments, but the hazard insurance was only for the 2 new tires not all 4. I mentioned again to him that I had purchased full hazard, balance & alignment in 2013 and again his answer was “not for this car, impossible”. At this time I asked him what it would cost for 4 tires and he gave me an estimate of $496.00. So for $175.00 more I made a decision to get all 4 tires. This was a result of the fact that he refused to honor the hazard insurance we purchased in 2013.
I left the car at the shop, my wife picked me up and we went home and looked into the issue at hand.
Looking at all the invoices including the invoice from the 96 Camry, we found that both cars were at the Evans Tires on Sport Arenas in 2009; the 96 Camry on 4/19/09 with 71,490 miles and the 97 Camry on 7/03/09 with 117,512 miles. In 2013 when we went back to Evans for Tires the 1997 Camry it had 148,815 miles and the 96 Camry had been sold to Midway Jeep Chrysler on 10/21/2011. So we came to the conclusion that the tires were installed on the 1997 Camry and Evans Tires and they pulled up the wrong car information.
At the time I picked up the car I mentioned all this to [redacted], the Store Manager and what I thought had happened. He said that he could not do anything for us at this time because he could only go by what he had in his system. He said he would speak to his boss and let me know what they could do. I went back the following week and he said that he did not have time to speak with his boss. He did call one day and offered an $85.00 credit. I said that that was not enough that he had to do better. He mentioned that he had already given a lot of incentives that he thought $85.00 was a good offer. The incentives he mentioned, was whatever special they had going on that day; it was not specific to me. He did say he would go back to his boss and see what they could do. That was the last time I heard from him. We have stopped by several times, but he was either not there or unavailable.
I feel that we should be reimbursed for everything that we were charged with exception of the front tires. They made the mistake of pulling the wrong license plates. They should have caught the error when they installed the tires in 2013. The car mileages support that all the work they did was on the1997 Camry not the 1996 Camry that had been sold to Midway Jeep Chrysler on 10/21/2011.Desired Settlement: A full refund because this should have never happened. They should have honored the insurance purchased with the tires in 2013. We are loyal customers and they should have done further research to correct the situation. Instead they didn't..
Business
Response:
I have just talked to Mr. [redacted] and after much discussion we have agreed to refund Mr. [redacted] $200.95. This would be for $71.00 for an extra tire, and $129.95 for the three year alignment sold on in # [redacted]. His claim is we mixed up the license numbers with his other Camry, possible, so I gave him the benefit of the doubt and agreed to the refund. I have explained to him he will need to sign a release, which I will prepare and take to the store, and assist [redacted] in writing the refund ticket. We will do this in store with a refund invoice, fully documented, and then credit his Visa in the store. This will be done tomorrow. Mr. [redacted] agrees to all of the terms and appears to be happy. I will follow to conclusion.
Evans Tire & Corporation
Review: Evans tire refuse the warranty work on my tires. free tire rotation and free flat tire repair came with my contract agreement when I purchased my tires.Desired Settlement: Evans to provide cash refund so I can use another tire company to attend to need of my vehicle.
Business
Response:
We aware of Mr [redacted]'s complaint, and we tried our best to address the issue. He came in with a flat tire, which we do repair. But, our warranty clearly states that if the tread on a tire is below 2/32 it is concidered unsafe and we are unable to fix that tire. We offered Mr. [redacted] to take his automobile to another one of our locations to get a second opinion on the tire, but he refused. There is nothing else we can offer him at this time.
Review: I've been a loyal customer of Evans Tire. In fact all my cars are with Evans. Today, Monday Jan 18, 2016 was exceptional... I was treated like [redacted] I came in early for my appointment. Came in about 0710 am. Went to the door which was slightly open. [redacted] their supervisor I guess, told me they are still close and will open at 0730. So I went out to my car and just heard the door slammed! I was kinda surprised on the door slamming. I thought it's courteous enough for him to offer stay inside since it's cold outside, while we are preparing for opening... That was what I'm gonna do, for customer service. But no! I heard the door slamming! No customer service at all!
Friday, I called the 1-800 number to inquire about the [redacted] buy two free two tires! I talk to [redacted] who gave me the amount (Order# [redacted]). Made an appointment for Monday, today for installation. [redacted] guaranteed that the tires will be waiting for me. So I took time off from work to be there early. My experience with [redacted] was above. Anyways, I asked [redacted] do I really need to change my tires, he said he can't rotate the tires because of the tire's side getting bald. I asked if I change this if there's warranty. He said none. When we went to his computer. He said he can give me a pro-rate warranty but could also give me a bigger discount. Then I told him about my purchase order. He checked... and to my surprise no TIRES waiting for me! He said he needs to order this and will be delivered around 1030 am. He called [redacted] and I also talk to [redacted] and ask him about his guaranty... He's not even apologetic, but arrogant! So I ask him so your words does not mean [redacted] He replied... I guess so! What a customer service! Considering I have to take off from work just to get the tires, not expecting this since I'm a loyal customer and all my cars are with this branch. My communication with [redacted], just to be clear was like: question, answer.. no apologies at all!
Business
Response:
We have apologized to Mr. [redacted] for what happened. We have also taken disciplinary action with the sales person and with the call center. Mr. [redacted] is coming back in to have his services completed. Please let me know if you need anything else. Thank you, [redacted]Evans Tire & Service Centers/Tag MotorsportsOffice Administrator/Customer [email protected]. [redacted] Ext # [redacted]Fax. [redacted]"Dream Big, Work Hard."[redacted]“ABOVE & BEYOND”