EverydayHappy

Thank you for informing us about this customer complaint.I had a look at the fileThe charge in question was voided on June ***, so all funds have already been returned to the customer.As for her concerns regarding the monthly packagewe are sorry for any misunderstandingWe offer a 7-day free trial to allow our customers a chance to try our productsLike the majority of online subscription services, after the trial period has ended, the monthly box is automatically charged and shipped outWe are very careful to mention this multiple times -- we do not want to take anyone by surpriseWe mention this during the signup process, we send out reminder emails during the trial period, we mention it in the welcome letter that is included with the free trial, and this info is also available on our website FAQ and Terms + ConditionsAgain, we apologize if any of these were missedAlso, we're very sorry to hear about the customer's poor experience with our diapersWe stand by our products 100%, and what she's described sounds like her child was in the wrong sizeWe'd be happy to work with her to make sure she has the perfect fit for her little oneShe can contact us at any time for this.If there is anything else we can do at all, please let us know.Thanks,Lorri W***

Hello,Thank you for informing us about this customer complaint.We'd like to note that we do indeed inform our customers that our trials transition to a monthly service after the day trial period has ended It is noted during our signup process, we send reminder emails during the course of the trial to let them know the monthly kit is coming, we detail this info in the welcome letter that comes with the trial, and this info is available on our website and Terms + Conditions We do apologise if any of these were missed.That being said, we do also require that our goods be logged in at our warehouse in good condition before our automated system will let us do the refund We'd love to chat with [redacted] to co-ordinate this, so a representative will be in touch with her directly to take care of itThank you so much,Lorri W***Community Manager, EverydayHappy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted the business separate timesEach time I was told that they would not accommodate my request of having them send me a shipping label to return the product I didn't orderAfter numerous searches of the company's reputation I found that instances similar to mine have been happening for a while nowNot only are you forcing customers to pay for shipping on a package they did not request, but then you charge these customers a restocking fee for the products they didn't orderI already have to haul this LB box to the post office to resend it to you, the least you could do is pay for the shipping on your mistake.I only received emails from this business the day my package was being deliveredI check my junk and spam folders religiously and can say I know I received no previous emails about this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have sent the package back after asking for the shipping label three timesThere was not a miscommunicationI had canceled my personal account months agoWe made an account in my mothers name and used my card information so she could see the diapers and I called to cancel her account I confirmed her information and they admitted that I had canceled both accountsI would never reccomend this business to anyone Sincerely, [redacted]

Hi [redacted] ,We'll be in touch with you to discuss the return label, we are eager to find a resolution for you.Thank you for your patience,Lorri W***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I spoke with a representative named Amanda who called me to ensure a refund check was issued and mailed on January *** I received a second call from representative Amanda on the following Friday, January **,to see if we had received the refund checkI explained to representative Amanda that we did not receive any refund check or other correspondence from Everyday Happy Today is January **, and we have not yet received any refund check days later I have heard that the check is in the mail, that a refund payment was sent to a [redacted] account which we do not have, and that they credited our financial institution (bank card used) but non of this has been true After almost months of dealing with Everyday Happy I find that nothing that has been stated by any of their representatives has been reliable or truthful in regards to the processing of our rightful refund We just want the money that is owed to us without further delay and without unnecessary future legal action which after speaking to our legal counsel will result in costing Everyday Happy more money than our initial refund amount This mess with Everyday Happy is now about more than money, it is all about the principle of customer service and good business practices! ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had file a complaint about a refund the company said they were going to issue me a refund after I send out packagei send out package on my own because they NEVER contacted me or send me a return label nor was there one in the box till this day nothing has been done I dont have a track I could afford to pay for more then what I already pay to ship out the package I cant understand this company its not nice of themi would like my refund pleasei should have to pay for something I dot have,I express to everyday happy I lost the baby and didnt need it also I had cancelled my membership before the trail period time and I was still charge please all I would like is a refund Sincerely, [redacted]

I'm very sorry to hear about this customer's experience with us, and am here to helpAfter reviewing the notes, it looks like there was some miscommunicationThe customer had created two different accounts, and one had been left openWe did not realise she had two separate accounts, and do apologise for the inconvenienceThough we do not typically provide return labels to non-monthly members, to compensate for the inconvenience, we issued the customer a free return label to her email address, [redacted] We do not send return labels in the mail, only via emailWe can always resend that label if she needs us to.As soon as we receive the package back in good condition at our warehouse, we will waive all processing fees and provide a full refund.Thank you kindlyLorri Y [redacted]

Thank you for informing us about this customer complaint.I've had a look at this account and can see that this customer has already been flagged for a full refund The monthly package has been intercepted while en route, so as soon as the box is logged in at our warehouse in good condition, her refund will automatically process on our end All processing fees have been waived.We ave very sorry this customer did not realize that the monthly membership kicks in after the 7-day trial periods has ended if the account is not cancelledWe have made closing accounts super simple -- a quick phone call, email or message on social media is all we require That said, we let our customers know about the monthly service on our signup page, on our website in the FAQ and Terms + Conditions pages, in the welcome letter that comes with the trial kit and we mention it in the six reminder emails we send out during the trial processWe sincerely apologize if any of those notifications were missedWe are eager to help the customer if there's anything else requiredBest,Lorri W***Community + Customer Service Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Thank you for informing us about this customer complaint.I've reviewed the customer's file, and that's indeed our policy We provided the trial that the customer paid for We do provide free returns and exchanges to customers who are enrolled in our monthly service, but this customer
called to cancel her service on June ***, 2015, so we were not able to offer her an additional trial kit. That being said, we're very happy that she's interested in our products, and would love to send out a new size for her nephew to try If the customer agrees, we can certainly arrange a new trial kit to be sent out to see if that does the trick. Thank you very much,*** ***

Thank you for informing us about this customer complaint.I've reviewed the customer's file, and that's indeed our policy We provided the trial that the customer paid for We do provide free returns and exchanges to customers who are enrolled in our monthly service, but this
customer called to cancel her service on June ***, 2015, so we were not able to offer her an additional trial kit. That being said, we're very happy that she's interested in our products, and would love to send out a new size for her nephew to try If the customer agrees, we can certainly arrange a new trial kit to be sent out to see if that does the trick
Thank you very much,*** ***

Thank you for informing us about this customer complaint.I've had a look at the account, and believe that it was created fradulently We take fraud cases seriously, and want to protect our customers as much as we can A full refund has been processed on our end, so MrPhillips
can expect to see the funds back in his account within business days, depending on his bank.We're very happy to work with the customer and his financial institution to help in any way we can if there has indeed been suspicious activity on his account Otherwise, we are very sorry this happened and hope we've helped.As a sidenote, we do want to mention that our service is 100% not a scam -- we are very clear about the terms of the free trialInformation about the auto-enrollment is displayed on our signup page, we send reminder emails during the course of the trial period to remind our customers about the monthly shipment, we detail th subscription in the welcome letter that comes in the trial, and we've even posted this info on our website in the FAQ, Terms + Conditions and even on our blog Thanks again for reaching out so we can address this problem,Lorri W***Community Manager

Thank you for informing us about this customer's complaintWe are very sorry for any frustration she has experienced, and want to work with her to find a resolution.We want to let her know that we do let our members know that the monthly membership is coming This info is available during the
signup process, we send out reminder emails that the monthly kit is coming, and this info is also available on our website and in our Terms + Conditions We are very sorry if any of these were missed. We will reach out to the customer personally to talk about her account.Thanks again, Lorri W***EverydayHappy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
As long I don't have to pay additional shipping!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted the business separate timesEach time I was told that they would not accommodate my request of having them send me a shipping label to return the product I didn't orderAfter numerous searches of the company's reputation I found that instances similar to mine have been happening for a while now
Not only are you forcing customers to pay for shipping on a package they did not request, but then you charge these customers a restocking fee for the products they didn't order.
I already have to haul this LB box to the post office to resend it to you, the least you could do is pay for the shipping on your mistakeI only received emails from this business the day my package was being deliveredI check my junk and spam folders religiously and can say I know I received no previous emails about this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for letting us know about this customer complaintI"ve had a look at the account, and can see that the charges in question were already refunded in full on December *** If the customer is having trouble locating the funds on her account, we'd be more than happy to talk to
her so we can help her investigate with her bank We can indeed confirm, however, the t We'd also like to mention that we're very careful about giving each trial recipient ample notice and opportunity to cancel before their first monthly kit ships -- we don't hide a thing! We state the terms of the trial on our signup page, and send out reminder emails during the trial period, tooWe also include a pamphlet with the trial itself as a reminder as wellAnd, this info can be found on our FAQ page and in our Terms + ConditionsOur customer service line is open days a week to help, and you can even contact us by email or social media to cancel as wellIf our stuff isn't working for the customer's family, it's no problemWe'll NEVER give them a hard time about closing their accountWe're very sorry if any of these reminders were missed Our model is based on many other popular online subscription services
If the customer requires any further assistance, we are more than happy to help!
Lorri W***

Hi ***,We'll be in touch with you to discuss the return label, we are eager to find a resolution for youThank you for your patience,
Lorri W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I have amicably resolved the complaint I had
filed with the businessComplaint *** has been resolved.
Thank you for your time**.,
-*** ***
Sincerely,
*** ***