EverydayHappy

Hello, thank you for contacting us about customer complaint ID #***I've had a careful look at the account, and am here to resolve this issue for Heidi Peterson.Firstly, I sincerely apologise if *** *** had trouble reaching us on our phone systemWe monitor it constantly so that any
issues are dealt with promptlyVery sorry she experienced trouble getting through. It's true that we do inform each customer that the free trial auto-enrolls them into a monthly subscription serviceThis is practice for monthly subscription products, and we do so to maintain the industry standard.We provide messaging for this during the free trial signup process, we send six reminder emails that the first monthly shipment is coming, it's written on the welcome letter that comes with the free trial, and it's detailed both on our website and in our Terms + ConditionsVery sorry if *** *** missed any of these notices -- we try to reach out in as many forms as possible so customers know to get in touch to cancel the monthly service.That said, we offer cancellation through our phone lines as well as on our website via emailSo, customers do indeed have the option to cancel their membership online at any time *** *** has already received a full refund for this transactionWe normally keep a $processing fee, however, in her case we have refunded that as wellDepending on her bank, it could take up to five business days for that amount to appear back on her card.If there's anything else at all *** *** needs, she can feel free to contact us for a resolution.Thanks,Lorri W***Marketing + Outreach Lead

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for letting us know about this customer complaint.I"ve had a look at the account, and can see that the charges in question were already refunded in full on December *** If the customer is having trouble locating the funds on her account, we'd be more than happy to talk to her so we
can help her investigate with her bank We can indeed confirm, however, the t We'd also like to mention that we're very careful about giving each trial recipient ample notice and opportunity to cancel before their first monthly kit ships -- we don't hide a thing! We state the terms of the trial on our signup page, and send out reminder emails during the trial period, tooWe also include a pamphlet with the trial itself as a reminder as wellAnd, this info can be found on our FAQ page and in our Terms + ConditionsOur customer service line is open days a week to help, and you can even contact us by email or social media to cancel as wellIf our stuff isn't working for the customer's family, it's no problemWe'll NEVER give them a hard time about closing their accountWe're very sorry if any of these reminders were missed Our model is based on many other popular online subscription services. If the customer requires any further assistance, we are more than happy to help! Lorri W***

Thank you for informing us about this customer complaint.We would like to extend our sincerest condolences to *** *** regarding her miscarriageWe wish her and her family all the best during what must be a very difficult time.As for the refund, we are very happy to provide oneOur Terms +
Conditions state that we must have the package logged in as returned in good condition before we can process it, however*** *** is welcome to send her box back so we can take care of the refundNormally, our system requires a $processing fee, but we have waived this for her so she will receive the full amount.As for the trial package, our processor reports a $charge for the trial as well as a $odonation to our charity partnerAdditionally, we mention that customers need to cancel their memberships within days of receiving their trial before the monthly membership will kick inThis info is available during the sign up process, the information is included in the welcome letter our customers receive with their trial kits, we send out reminder emails during the course of the trial period that the monthly kit is coming, and this information is also available on our website and in our Terms + ConditionsWe sincerely apologize if any of these were missed. Thank you once again, we have noted *** ***'s complaint in our system and she is invited to reach out to our customer support line at ***, weekdays 7AM - 11PM EST to resolve this issue.Best,Lorri W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I have amicably resolved the complaint I had filed with the businessComplaint *** has
been resolved. Thank you for your time.**.,-*** ***
Sincerely,
*** ***

Thank you for informing us about this customer complaint.I've had a look at this account and can see that this customer has already been flagged for a full refund The monthly package has been intercepted while en route, so as soon as the box is logged in at our warehouse in good condition,
her refund will automatically process on our end All processing fees have been waived.We ave very sorry this customer did not realize that the monthly membership kicks in after the 7-day trial periods has ended if the account is not cancelledWe have made closing accounts super simple -- a quick phone call, email or message on social media is all we require That said, we let our customers know about the monthly service on our signup page, on our website in the FAQ and Terms + Conditions pages, in the welcome letter that comes with the trial kit and we mention it in the six reminder emails we send out during the trial processWe sincerely apologize if any of those notifications were missed.We are eager to help the customer if there's anything else required.Best,Lorri W***Community + Customer Service Manager

Hello,We were able to work with the customer to reach a resolution regarding these issues We're always here to help should there be anything else the customer needs. Thanks,Lorri W***EverydayHappy

Thank you for informing us about this customer complaint.We were able to work with the customer and a full refund was done -- all processing fees were waived We also let the customer know about our notification process regarding the monthly kits, and apologized if any of those
messages were missed Info on the auto-enrollment is posted during the signup process on our website, it's included in the welcome letter that comes with our trial kit, we send out reminder emails with this info during the trial period, and it's also available on our website FAQ and Terms + Conditions We are in keeping with similar subscription-based services and really do apologize if the customer missed any of our messaging about the monthly service.
If there are any other issues or questions that arise, we are more than happy to work to find a resolution
All the best,Lorri W***
Customer Service + Community Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have sent the package back after asking for the shipping label three times. There was not a miscommunication. I had canceled my personal account months ago. We made an account in my mothers name and used my card information so she could see the diapers and I called to cancel her account I confirmed her information and they admitted that I had canceled both accounts. I would never reccomend this business to anyone. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],We'll be in touch with you to discuss the return label, we are eager to find a resolution for you.Thank you for your patience,Lorri W[redacted]

Thank you for informing us about this customer complaint.I had a look at the file. The charge in question was voided on June [redacted], so all funds have already been returned to the customer.As for her concerns regarding the monthly package. we are sorry for any misunderstanding. We offer a 7-day...

free trial to allow our customers a chance to try our products. Like the majority of online subscription services, after the trial period has ended, the monthly box is automatically charged and shipped out. We are very careful to mention this multiple times -- we do not want to take anyone by surprise. We mention this during the signup process, we send out 6 reminder emails during the trial period, we mention it in the welcome letter that is included with the free trial, and this info is also available on our website FAQ and Terms + Conditions. Again, we apologize if any of these were missed. Also, we're very sorry to hear about the customer's poor experience with our diapers. We stand by our products 100%, and what she's described sounds like her child was in the wrong size. We'd be happy to work with her to make sure she has the perfect fit for her little one. She can contact us at any time for this.If there is anything else we can do at all, please let us know.Thanks,Lorri W[redacted]

Thank you for informing us about this customer complaint.I've had a look at the account, and believe that it was created fradulently.  We take fraud cases seriously, and want to protect our customers as much as we can.  A full refund has been processed on our end, so Mr. Phillips can...

expect to see the funds back in his account within 5 business days, depending on his bank.We're very happy to work with the customer and his financial institution to help in any way we can if there has indeed been suspicious activity on his account.  Otherwise, we are very sorry this happened and hope we've helped.As a sidenote, we do want to mention that our service is 100% not a scam -- we are very clear about the terms of the free trial. Information about the auto-enrollment is displayed on our signup page, we send 6 reminder emails during the course of the trial period to remind our customers about the monthly shipment, we detail th subscription in the welcome letter that comes in the trial, and we've even posted this info on our website in the FAQ, Terms + Conditions and even on our blog.  Thanks again for reaching out so we can address this problem,Lorri W[redacted]Community Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted the business 3 separate times. Each time I was told that they would not accommodate my request of having them send me a shipping label to return the product I didn't order. After numerous searches of the company's reputation I found that instances similar to mine have been happening for a while now. Not only are you forcing customers to pay for shipping on a package they did not request, but then you charge these customers a restocking fee for the products they didn't order. I already have to haul this 28 LB box to the post office to resend it to you, the least you could do is pay for the shipping on your mistake.I only received emails from this business the day my package was being delivered. I check my junk and spam folders religiously and can say I know I received no previous emails about this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thanks for the update on [redacted]'s file.On December [redacted], 2016, the Revdex.com lists that the customer accpeted our response to the initial complaint, which stated that she was satisfied with the resolution. [redacted] mentioned that she called within two weeks of recieving her trial to cancel her membership. We clearly state on all literature that the cancellation period is 7 days -- you can find details on this info in our previous response to the intial complaint.We provide free return shipping labels as a perk for active monthly members only. As [redacted] is not an active monthly member, we were unable to provide a free return label to her.We have not received any packages at our warehouse from [redacted]. If she can provide us a tracking number for her package, we will be happy to investigate this as we do want to issue her refund as soon as we can. As previously stated, we will very happily waive the standard $19.90 processing fee. All we need is to have those items back in good condition at our warehouse and we will process the refund without delay.Best,Lorri W[redacted]

Thank you for informing us about this customer complaint.We were able to work with the customer and a full refund was done -- all processing fees were waived.  We also let the customer know about our notification process regarding the monthly kits, and apologized if any of those messages were...

missed.  Info on the auto-enrollment is posted during the signup process on our website, it's included in the welcome letter that comes with our trial kit, we send out 6 reminder emails with this info during the trial period, and it's also available on our website FAQ and Terms + Conditions.  We are in keeping with similar subscription-based services and really do apologize if the customer missed any of our messaging about the monthly service. If there are any other issues or questions that arise, we are more than happy to work to find a resolution. All the best,Lorri W[redacted]Customer Service + Community Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had file a complaint about a refund the company said they were going to issue me a refund after I send out package. I send out package on my own because they NEVER contacted me or send me a return label nor was there one in the box till this day nothing has been done I dont have a track I could afford to pay for more then what I already pay to ship out the package I cant understand this company its not nice of them. i would like my refund please. I should have to pay for something I dot have,. I express to everyday happy I lost the baby and didnt need it also I had cancelled my membership before the trail period time and I was still charge please all I would like is a refund..
 
Sincerely,
[redacted]

Thank you very much for bringing this account to our attention.The customer was actually issued a check prior to this for the refund, but it was sent to the wrong address. A new check was mailed out on January [redacted] to the updated address, , so they should be all set.  If they need anything else...

at all, we're always here to help.Thank you,Lorri W[redacted]Community Manager

Hello,Thank you for informing us about this customer complaint.We'd like to note that we do indeed inform our customers that our trials transition to a monthly service after the 7 day trial period has ended.  It is noted during our signup process, we send 6 reminder emails during the course of...

the trial to let them know the monthly kit is coming, we detail this info in the welcome letter that comes with the trial, and this info is available on our website and Terms + Conditions.  We do apologise if any of these were missed.That being said, we do also require that our goods be logged in at our warehouse in good condition before our automated system will let us do the refund.  We'd love to chat with [redacted] to co-ordinate this, so a representative will be in touch with her directly to take care of it. Thank you so much,Lorri W[redacted]Community Manager, EverydayHappy