EverydayHappy

I'm very sorry to hear about this customer's experience with us, and am here to help. After reviewing the notes, it looks like there was some miscommunication. The customer had created two different accounts, and one had been left open. We did not realise she had two separate accounts, and do...

apologise for the inconvenience. Though we do not typically provide return labels to non-monthly members, to compensate for the inconvenience, we issued the customer a free return label to her email address, [redacted]. We do not send return labels in the mail, only via email. We can always resend that label if she needs us to.As soon as we receive the package back in good condition at our warehouse, we will waive all processing fees and provide a full refund.Thank you kindlyLorri Y[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I spoke with a representative named Amanda who called me to ensure a refund check was issued and mailed on January [redacted].  I received a second call from representative Amanda on the following Friday, January **,2015 to see if we had received the refund check. I explained to representative Amanda that we did not receive any refund check or other correspondence from Everyday Happy.  Today is January **, 2015 and we have not yet received any refund check 12 days later.  I have heard that the check is in the mail, that a refund payment was sent to a [redacted] account which we do not have, and that they credited our financial institution (bank card used) but non of this has been true.  After almost 4 months of dealing with Everyday Happy I find that nothing that has been stated by any of their representatives has been reliable or truthful in regards to the processing of our rightful refund.  We just want the money that is owed to us without further delay and without unnecessary future legal action which after speaking to our legal counsel will result in costing Everyday Happy more money than our initial refund amount.  This mess with Everyday Happy is now about more than money, it is all about the principle of customer service and good business practices! ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for informing us about this customer's complaint. The customer has stated that we did not inform her of the automatic monthly enrollment once the 7-day free trial period had ended.  We’ve been careful to send each customer 6 reminder emails about the start of the monthly service...

after the trial has ended, as well as a welcome letter stating the same in case they miss the emails.  We mention the auto enrollment on our signup page, and also in our Terms + Conditions as well. We are very sorry if any of those were missed. The customer returned a box to us missing several items from the original shipment. We are unable to provide refunds for products we do not receive back in our warehouse in good condition. We did, however, waive our usual processing fee and also we took care of the return shipping costs.We are very sorry for any misunderstanding. Like any company, we simply cannot provide a refund on a product that was not returned to us.  Thank you,Lorri W[redacted]Marketing + Outreach Lead

Thank you for informing us about this customer's complaint. We are very sorry for any frustration she has experienced, and want to work with her to find a resolution.
We want to let her know that we do let our members know that the monthly membership is coming.  This info...

is available during the signup process, we send out 6 reminder emails that the monthly kit is coming, and this info is also available on our website and in our Terms + Conditions.  We are very sorry if any of these were missed. We will reach out to the customer personally to talk about her account.
Thanks again, Lorri W[redacted]EverydayHappy

Thank you for informing us about this customer complaint.I've had a look at this account and can see that this customer has already been flagged for a full refund.  The monthly package has been intercepted while en route, so as soon as the box is logged in at our warehouse in good...

condition, her refund will automatically process on our end.  All processing fees have been waived.We ave very sorry this customer did not realize that the monthly membership kicks in after the 7-day trial periods has ended if the account is not cancelled. We have made closing accounts super simple -- a quick phone call, email or message on social media is all we require.  That said, we let our customers know about the monthly service on our signup page, on our website in the FAQ and Terms + Conditions pages, in the welcome letter that comes with the trial kit and we mention it in the six reminder emails we send out during the trial process. We sincerely apologize if any of those notifications were missed.
We are eager to help the customer if there's anything else required.
Best,Lorri W[redacted]Community + Customer Service Manager

Hello,
We were able to work with the customer to reach a resolution regarding these issues.  We're always here to help should there be anything else the customer needs.
 
Thanks,Lorri W[redacted]
EverydayHappy

Hello,
Thank you for informing us about this customer complaint.
We'd like to note that we do indeed inform our customers that our trials transition to a monthly service after the 7 day trial period has ended.  It is noted during our signup process, we send 6 reminder emails...

during the course of the trial to let them know the monthly kit is coming, we detail this info in the welcome letter that comes with the trial, and this info is available on our website and Terms + Conditions.  We do apologise if any of these were missed.That being said, we do also require that our goods be logged in at our warehouse in good condition before our automated system will let us do the refund.  We'd love to chat with [redacted] to co-ordinate this, so a representative will be in touch with her directly to take care of it.
 
Thank you so much,Lorri W[redacted]Community Manager, EverydayHappy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I spoke with a representative named Amanda who called me to ensure a refund check was issued and mailed on January [redacted].  I received a second call from representative Amanda on the following Friday, January **,2015 to see if we had received the refund check. I explained to representative Amanda that we did not receive any refund check or other correspondence from Everyday Happy.  Today is January **, 2015 and we have not yet received any refund check 12 days later.  I have heard that the check is in the mail, that a refund payment was sent to a [redacted] account which we do not have, and that they credited our financial institution (bank card used) but non of this has been true.  After almost 4 months of dealing with Everyday Happy I find that nothing that has been stated by any of their representatives has been reliable or truthful in regards to the processing of our rightful refund.  We just want the money that is owed to us without further delay and without unnecessary future legal action which after speaking to our legal counsel will result in costing Everyday Happy more money than our initial refund amount.  This mess with Everyday Happy is now about more than money, it is all about the principle of customer service and good business practices! ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you very much for bringing this account to our attention.
The customer was actually issued a check prior to this for the refund, but it was sent to the wrong address. A new check was mailed out on January [redacted] to the updated address, , so they should be all set.  If they need...

anything else at all, we're always here to help.Thank you,Lorri W[redacted]Community Manager