Everytext.com

As per our phone coversation, I am sending you the return tracking number for the books that were rejected by us for sellback: [redacted] (www.usps.com)The books were processed on December 8th and were rejected for sellback and sent back to the seller at our expenseLet me know if you have any other questionsWarm regards, [redacted] *Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9908351, and find that this resolution is satisfactory to me Thank you very much for your help! Regards, [redacted]

I ordered a textbook from everytext.comI did not receive the book and when I asked for refund, the company has stopped responding to my emailsFirst few times they asked me to check with my bank, and my bank confirmed that no refund has been issuedIts been close to months nowEverytext has not been responsive to customers complaintsI have lost $Please do not order your books from hereIt has been a frustrating experienceI did not receive the book and plus there is no trace of refund anywhere

Hello, I have been in communication with this buyer regarding the confusion with their orderAs per our rental policy, like all other textbook marketplaces, it is not our responsibility to return misplaced orders as our system is not designed to keep track of books that are not a part of our inventoryHowever, in this case we went out of our way and made an exception to locate and return this book to the buyerThis was returned earlier this week with the USPS and scheduled for delivery by Tuesday Thank you, ***

Hello,The books you have rented from us have been shipped out already and they should be arriving shortlyThe tracking number for the package is 9449*** and it is arriving through the USPSPlease expect the books to be there no later than Wednesday of this
weekLet me know if you have any further questionsregards,
*** **
Customer Service
Everytext.com

Hello,
Your seller payment has been issued as of todayThe payment was issued via PayPalPlease note that as per our seller policies, every new seller must wait for payment periods before their first payment is issuedThis is to ensure buyer safety and site integrityOnce your first
seller payment has been issued, future seller payments are issued as per the bi-monthly schedulePlease email se***[email protected] if you have any further questions
regards,
*** **

Hello,
The books were shipped out with tracking 9449***through the USPSHowever, we are unable to track the shipment onlineAssuming that the package is heavily delayed or
lost, we have refunded your payment in full for this orderPlease accept our sincere apologies for this incident
thanks
*** **

Complaint:
I am rejecting this response because: They said they were going to refund me on Sept that was within days of the rental purchase and they didn't do it they waited additional days to respond to you about a check being sent cause it was over days which leads me to not trust what they are saying. In addition, the website still show that I have a rental return due. I want that removed to show I never received item and that no return is due. Until I have check in hand and website updated then I do not want it to show that they have did and acceptable response
Regards,*** ***

Complaint:
I am rejecting this response because: While it is finally resolved that the company has received the books back and acknowledged that they have
received them, I still feel that their terrible customer service and overall performance as a business is lacking and should be identified so other patrons will not have to endure what I went through in dealing with this companyIf I could give them a rating it would be below Zero.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10108456, and find that this resolution is satisfactory to me, although the terms do not state that payments take months to receive and I was given a different response when I initially contacted the businessThe terms should be changed to reflect this if these really are how the business operates.
Regards,
*** ***

Hello,A refund check has been mailed out to the customer for the full amount since over days have passed since the order was first placed and our gateway does not allow us to process refund for orders that are over days oldThe customer should receive the refund check in 2-business
daysregards
***

Hello,
As per your email request received last week, we have refunded your payment in fullPlease check your credit card statement for a reversal of chargesLet me know if you have any questions/concerns about this order
regards
Customer
Service
Everytext.com

Hello,We have thoroughly checked our payment gateway and I can confirm once again that a refund of $was sent to your VISA credit card (NOT your bank account)Please check your credit card statement once again and confirm that a refund was indeed receivedYou may also call us directly
at ###-###-#### to discuss this issue furtherregards
*** **
Customer Service

Hello,
line-height: 24px; background-color: rgb(255, 255, 255);">
The prepaid shipping label is waiting to be used in the buyer's everytext account. They may log in with the following information:
Email: [email protected] hint: je[redacted]gt
I have sent the same information to the buyer and will follow up from here. 
Thank you,
[redacted] S.
(www.everytext.com)

My son rented a book from this company that shows it shipped 8/12/14 but as of today there is still no book so I had to rent him a textbook from another company. Trying to resolve the issue has been ridiculous. They didn't send a tracking number and both my son and I have tried to explain this to them, of course through email because they don't answer the phone, but their response is that they can refund the money when we return the book. Now how can I return a book I didn't receive? I order off the internet all the time and I have never experienced anything like this.

Hello,We apologize for the delay in processing your sellback order. We have received thousands of books at this time which is causing the delay.. I will look into your order and get back to you no later than Monday, Dec 8th regarding the status of your sell back...

order.
regards,
[redacted]
Customer Support
www.everytext.com

Hello,
The books has been received back at our end and the order has been closed.
thanks
[redacted]

As per our phone coversation, I am sending you the return tracking number for the books that were rejected by us for sellback: 9449[redacted] (www.usps.com). The books were processed on December 8th and were rejected for sellback and sent back to the seller at our expense. Let me know if you have any other questions. Warm regards, [redacted]. Customer Support

[redacted] As stated by the Business.
Regarding Our Order #7593
We are writing to inform you that the Customer has filed a chargeback for the entire amount that was charged to his credit card. Due to this we are unable to process a partial refund as requested by the Customer. We are currently in the process of contesting the charge-back which can take up to 90 days to resolve. As soon as a resolution is reached, and depending on the outcome of the dispute, we will be able to process a partial refund to the Customer credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9908351, and find that this resolution is satisfactory to me. 
Thank you very much for your help!
Regards,
[redacted]