EVGA Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

EVGA can confirm that if the UPC scanned and sent by the customer was included in the envelope, then this should not have been of issue In either circumstance EVGA has worked with this customer to approve his rebate and we thank the customer for his patience throughout this process Please allow 2-weeks for the rebate reward to arrive through the mail If any further questions then please contact Chris Bencivenga at 1-888-881-extension *** or by email at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that EVGA has resolved the issue Regards, [redacted] ***

EVGA has reviewed this claim and we can confirm that our rebate company does process all valid rebate submissions In this case we can confirm that our rebate company did receive a price label from the place of purchase, but they are missing the UPC label from the box to confirm possession of the item and approve the rebate I have attached the rebate paperwork scanned by the rebate center and I can confirm that if there is ever an error caused by a missing document or a scanning issue then the customer is notified with instructions on how to continue with the claim re-submission to assistIn this case I can confirm that one of our Customer Support Supervisors worked with this customer through the phone, once he had contacted EVGA directly, and we assisted him with approving his rebate for processing with the rebate company to assist him even though the UPC bar code was not available from the claim Please allow 6-weeks for the rebate claim to complete processing from the approval date of 2/15/and if in the future there are any questions or concerns on processing a rebate claim then we are here to help by email at [email protected] If there are any further questions or concerns with this case then please contact [redacted] at 1-888-881-extension *** or by email at [redacted] @evga.com

EVGA has reviewed this complaint and we can confirm that we have offered this customer assistance with a refund on his product, but he has not accepted our offer to have this processedIf the customer does wish to have a refund request setup for the EVGA product in question, than we can offer to have this submitted and the card returned to our warehouse in BreaOnce the card is received, in its original factory condition, we will process a check to cover the original purchase price of the productThe check will take 10-business days to be processed once the product is received into the EVGA warehouseIf a refund is preferred then please email [redacted] confirming that you wish to process a refund and we will submit this request to assist If there are any further questions on this EVGA product, please contact [redacted] at [redacted] extension [redacted] or by email at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I do wish that in the future, your company follows suit with other companies by both engraving the serial number into the plastic and embedding it into the software itself Regards, [redacted]

EVGA has reviewed this customers complaint and we are very sorry to hear that he has had a problem with his productWe have made sure that he was sent a new retail packaged replacement as requested and this was delivered to him today 7/14/If the customer does need any additional support then please call or email us hours at [redacted] option or by email at [redacted] as we are here to assistIf there are any additional questions or concerns on this Revdex.com case then please contact [redacted] at [redacted] extension [redacted] or by email at [redacted]

EVGA has reached out to this customer and this is believed to have been resolvedUnfortunately these tablets are unable to be repaired once physically damaged and we are very sorry for any inconvenience that this may causeI can confirm that I did not receive an email from this customer requesting a refund on shipping and I do apologize for any inconvenience if it was somehow lost in transit to mePlease contact [redacted] at [redacted] extension [redacted] or by email at [redacted] if further support is needed

Revdex.com: In regards to complaint ID [redacted] , said company EVGA has exceeded my initial request to address my complaintHad I known there were alternate channels, I would've never filed a complaint the Revdex.comI would rate EVGA's response and customer service as excellent, pending the final steps of EVGA's solutionI am very happy with the resolution provided, and consider this complaint resolved, again pending final resolution agreed upon by myself and EVGA Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I bought the GPU unopened from [redacted] and entered it through EVGA it said lifetime warranty that I am entitled toI will reject all responses from EVGA until they can amend my situation of replacing my broken GTX I will refuse to pay dollars an hour for out of warranty service as my card is in warranty Regards, [redacted] ***

EVGA has checked into this complaint and we can confirm that the customers rebate was sent out as promised originally, but unfortunately it appears that it was lost in transitThe EVGA rebate center resent this check on 6/5/2015, once notified that it was not received by the customer, and the customer confirmed receipt of this rebate check on 6/13/We are very sorry to hear that there was a problem with receiving the first rebate check, but we are happy to hear that this has been resolvedPlease understand that EVGA does process all valid rebate requests and we are here to assist if something should happen during processingIf there are further questions or concerns on this complaint then please contact [redacted] at [redacted] extension [redacted] or by email at [redacted]

Please cancel complaint # [redacted] I filed it in errorThere is no problem.Thank you,- [redacted]

EVGA has looked into this case and we can confirm that the rebate was received with an invalid UPC for this rebate submission We are very sorry for any inconvenience caused as we do try to make sure that a sample of the UPC is clearly shown on the rebate submission paperwork to try and avoid any confusion We have since contacted this customer and assisted with manually processing this rebate claim to assist him with having this rebate mailed out If any further questions or concerns then please contact [redacted] or by phone at 1-888-881-x

I'm attaching the copy of UPC code (with serial#) on and my purchase receipt I also attaching a Rebate Instruction that I printed As you can see, the model# and UPC code match the instruction form Those are the copies that I made and sent in the originalThey did asked me to fax in the UPC code and I'd faxed in a few time, they kept on saying it unreadable I have the original box that I cut out the UPC code; there is no other code on the box If you would like I'll send you the original box Please keep me updatedRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thanks [redacted] for proving my pointYou guys, in fact, DID receive my unique product barcodeIt is IN THE PICTURE that you sent me of my other barcode with the price tag on it, but you conveniently cropped it out of the picture to help make your casePlease refer to the picture I have attached right now.This is physical proof that eVGA did, in fact, receive my UPC label from the boxThe way the barcodes are laid out next to each other is exactly how I described them in my previous complaint - taped side by side on the same sheet of paper.I don't know what would compel [redacted] to provide a photo with the UPC label cropped out of the picture, or why he would accuse me of filing a complaintThis picture which I have provided is the absolute nail in the coffin that I have been telling the truth the whole time, and eVGA has been lying to me repeatedly, as well as now lying to the Revdex.comI don't know if this is a routine practice for eVGA to willingly and purposefully dispose of necessary paperwork, falsely representing themselves by cropping required information out of the pictures which they provide to the Revdex.com, belittling their customer's intelligence by repeatedly lying to them about the circumstancesWhatever it is, this behavior is reprehensible, and companies like eVGA should not be able to get away with fraudulently handling their rebate forms and lying to the Revdex.com and their customerseVGA should be penalized before other customers like myself have to deal with this deplorable level of dishonesty in the future Regards, [redacted]

EVGA has reviewed this complaint and we can confirm that the product that the customer has is a good quality product with a quality design We have made every effort to work with this customer on multiple occasions and we are sorry to see that he is still unhappy with his product We have reached out to this customer about this complaint and offered further support which he has accepted According to our last contact with the customer we do believe that this complaint is closed and that we have come to a agreeable solution to assist If there are any further questions or concerns on this case then please contact [redacted] at [redacted] x [redacted] or by email at [redacted]

EVGA has reviewed this complaint and we can confirm that we have found a resolution to support this customer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

EVGA has reviewed this complaint and we can confirm that we are here to help within reason In this instance we do not have any record of the customer submitting for the Pre-order on this limited time promotion which was available directly on our website Due to this we did have concerns
with helping him with this promotion which had since ended After discussing this with the customer we were able to come to a resolve and have since assisted him with the purchase that he was requesting This complaint has since been resolved and as stated above we are here to help if support is needed with our products or promotions If there are any further questions or concerns then please contact *** *** at 1-888-881-extension ### or by email at ***@evga.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[There is no offer to reject, they just keep sending automated messages in responseWorst customer service that is available amongst any company.]
Regards,
*** ***