EVGA Corporation

EVGA has reached out to this customer and this is believed to have been resolved. Unfortunately these tablets are unable to be repaired once physically damaged and we are very sorry for any inconvenience that this may cause. I can confirm that I did not receive an email from this customer requesting...

a refund on shipping and I do apologize for any inconvenience if it was somehow lost in transit to me. Please contact [redacted] at [redacted] extension [redacted] or by email at [redacted] if further support is needed.

EVGA has checked into this complaint and we can confirm that the customers rebate was sent out as promised originally, but unfortunately it appears that it was lost in transit. The EVGA rebate center resent this check on 6/5/2015, once notified that it was not received by the customer, and the...

customer confirmed receipt of this rebate check on 6/13/2015. We are very sorry to hear that there was a problem with receiving the first rebate check, but we are happy to hear that this has been resolved. Please understand that EVGA does process all valid rebate requests and we are here to assist if something should happen during processing. If there are further questions or concerns on this complaint then please contact [redacted] at [redacted] extension [redacted] or by email at [redacted].

Revdex.com:
In regards to complaint ID [redacted], said company EVGA has exceeded my initial request to address my complaint. Had I known there were alternate channels, I would've...

never filed a complaint the Revdex.com. I would rate EVGA's response and customer service as excellent, pending the final steps of EVGA's solution. I am very happy with the resolution provided, and consider  this complaint resolved, again pending final resolution agreed upon by myself and EVGA.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks [redacted] for proving my point. You guys, in fact, DID receive my unique product barcode. It is IN THE PICTURE that you sent me of my other barcode with the price tag on it, but you conveniently cropped it out of the picture to help make your case. Please refer to the picture I have attached right now.This is physical proof that eVGA did, in fact, receive my UPC label from the box. The way the barcodes are laid out next to each other is exactly how I described them in my previous complaint - taped side by side on the same sheet of paper.I don't know what would compel [redacted] to provide a photo with the UPC label cropped out of the picture, or why he would accuse me of filing a false complaint. This picture which I have provided is the absolute nail in the coffin that I have been telling the truth the whole time, and eVGA has been lying to me repeatedly, as well as now lying to the Revdex.com. I don't know if this is a routine practice for eVGA to willingly and purposefully dispose of necessary paperwork, falsely representing themselves by cropping required information out of the pictures which they provide to the Revdex.com, belittling their customer's intelligence by repeatedly lying to them about the circumstances. Whatever it is, this behavior is reprehensible, and companies like eVGA should not be able to get away with fraudulently handling their rebate forms and lying to the Revdex.com and their customers. eVGA should be penalized before other customers like myself have to deal with this deplorable level of dishonesty in the future.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I do wish that in the future, your company follows suit with other companies by both engraving the serial number into the plastic and embedding it into the software itself.    
Regards,
[redacted]

After reviewing this complaint and looking into this customers RMA history we do think that there is some confusion occurring. This customer purchased a recertified motherboard with a 1 year warranty on 7/10/2014 and he contacted us on 3/26/2015 saying that he had a failure with his product. We...

assisted with a warranty replacement on the product and we can confirm that the product arrived to us with a failure, but the cause was unknown. The customer was upgraded to the newer X79 Dark motherboard through our RMA process due to availability and this motherboard was tested prior to leaving our facility. The customer stated that he had a problem with the board after receiving it so we assisted with an RMA on 5/6/2015 and we also assisted with the shipping to support the customer. When we received this product back we did find bent CPU socket pins and the product could not be tested due to this physical damage to the motherboard. We still assisted this customer with another replacement motherboard and sent that product tested, to the customer at no extra repair fee for the physical damage. Please understand that we are willing to assist this customer with warranty on this product again, but it will need to be for another X79 series motherboard of equal or greater features as this is what the customer had purchased originally. We can confirm that this is a good series of products, but please understand that if there are bent pins or any signs of physical damage on this product when received back, it will not be covered by the warranty as shown at http://www.evga.com/warranty/. If the customer would like to move forward with this warranty process or if there are any further questions or concerns then please contact [redacted] at [redacted] extension [redacted] or by email at [redacted].

The complaint against EVGA was resolved, and a replacement was issued. Thank you,v/r,[redacted]    [redacted]

EVGA has reviewed this claim and we can confirm that our rebate company does process all valid rebate submissions.  In this case we can confirm that our rebate company did receive a price label from the place of purchase, but they are missing the UPC label from the box to confirm possession of...

the item and approve the rebate.  I have attached the rebate paperwork scanned by the rebate center and I can confirm that if there is ever an error caused by a missing document or a scanning issue then the customer is notified with instructions on how to continue with the claim re-submission to assist. In this case I can confirm that one of our Customer Support Supervisors worked with this customer through the phone, once he had contacted EVGA directly, and we assisted him with approving his rebate for processing with the rebate company to assist him even though the UPC bar code was not available from the claim.  Please allow 6-8 weeks for the rebate claim to complete processing from the approval date of 2/15/2015 and if in the future there are any questions or concerns on processing a rebate claim then we are here to help by email at [email protected].  If there are any further questions or concerns with this case then please contact [redacted] at 1-888-881-3842 extension [redacted] or by email at [redacted]@evga.com.

I'm attaching the copy of UPC code (with serial#) on and my purchase receipt.  I also attaching a Rebate Instruction that I printed.  As you can see, the model# and UPC code match the instruction form.  Those are the copies that I made and sent in the original. They did asked me to fax in the UPC code and I'd faxed in a few time, they kept on saying it unreadable.  I have the original box that I cut out the UPC code; there is no other code on the box.  If you would like I'll send you the original box.  Please keep me updated. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

EVGA has reviewed this complaint and we have reached out to the customer directly to try and support him.  It was confirmed that we have come to an agreed upon resolution to assist this customer.  Please note that any concerns with how the chipset on this product functions should be...

directed to the chipset manufacturer, [redacted].If there are any further questions or concerns with this case then please contact [redacted] at [redacted] extension: [redacted] or by email at [redacted].

EVGA has looked into this case and we can confirm that the rebate was received with an invalid UPC for this rebate submission.  We are very sorry for any inconvenience caused as we do try to make sure that a sample of the UPC is clearly shown on the rebate submission paperwork to try and avoid...

any confusion.  We have since contacted this customer and assisted with manually processing this rebate claim to assist him with having this rebate mailed out.  If any further questions or concerns then please contact [redacted] or by phone at 1-888-881-3842 x5066.

EVGA has reviewed this complaint and we can confirm that our EVGA store policies are provided up front and have to be agreed to prior to the order being placed. In this case since we can see that there does appear to have been a problem outside of compatibility with the product received, we have...

worked with this customer and processed a refund for the restocking fee in question to support the customer. If there are any further questions or concerns then please contact [redacted] at [redacted] extension [redacted] or by email at [redacted].

EVGA has reviewed this complaint and we can confirm that we have found a resolution to support this customer.

EVGA can confirm that if the UPC scanned and sent by the customer was included in the envelope, then this should not have been of issue.  In either circumstance EVGA has worked with this customer to approve his rebate and we thank the customer for his patience throughout this process.  Please allow 2-3 weeks for the rebate reward to arrive through the mail.  If any further questions then please contact Chris Bencivenga at 1-888-881-3842 extension [redacted] or by email at [redacted]

EVGA has reviewed this customers complaint and we are very sorry to hear that he has had a problem with his product. We have made sure that he was sent a new retail packaged replacement as requested and this was delivered to him today 7/14/2015. If the customer does need any additional support...

then please call or email us 24 hours at [redacted] option 1 or by email at [redacted] as we are here to assist. If there are any additional questions or concerns on this Revdex.com case then please contact [redacted] at [redacted] extension [redacted] or by email at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I bought the GPU unopened from [redacted] and entered it through EVGA it said lifetime warranty that I am entitled to. I will reject all responses from EVGA until they can amend my situation of replacing my broken GTX 570. I will refuse to pay 60 dollars an hour for out of warranty service as my card is in warranty. 
Regards,
[redacted]

EVGA has reached out to this customer to try and find a resolution to assist.  While we are unable to support with a Limited Lifetime Warranty as this product does not qualify, we were able to find a solution to resolve this case to assist and we are working with the customer directly.  If there are any further questions or concerns then please contact [redacted] at [redacted] extension [redacted] or by email at [redacted].

EVGA has reviewed this complaint and we can confirm that the product that the customer has is a good quality product with a quality design.  We have made every effort to work with this customer on multiple occasions and we are sorry to see that he is still unhappy with his product.  We...

have reached out to this customer about this complaint and offered further support which he has accepted.  According to our last contact with the customer we do believe that this complaint is closed and that we have come to a agreeable solution to assist.  If there are any further questions or concerns on this case then please contact [redacted] at [redacted] x[redacted] or by email at [redacted].