EVGA Corporation

EVGA has reviewed this complaint and we can confirm that we worked with this customer on the 12th of February to assist with a warranty replacement Please understand that we do require that the serial number sticker is retained on the product and with the replacement being received please
make sure that you do not remove the serial number sticker Please contact *** *** at 1-888-881-extension #### or by email at ***@evga.com if there are any further questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The Pictures sent, were in fact of the card I sent them, with my serial number on themThey are avoiding honoring their warranty in place.]
Regards,
*** ***

EVGA has review this complaint and we can confirm that we have explained to this customer over a course of multiple correspondents that this product was shipped to *** on 6/26/and then resold through *** Unfortunately the Limited Lifetime warranty on this product belonged to the
original purchaser that purchased it from *** and this is non-transferable as stated in our warranty terms at *** The year transferable warranty was available until 6/26/as this was years from the original shipping date as shown in the before linked warranty terms In this case we are more than willing to assist the customer with a out of warranty repair option which is charged at an hourly at $an hour for labor to try and assist since the warranty has expired on this product If the customer feels that the card was advertised differently during the purchase from *** then it is recommended to contact the *** seller directly as this is unfortunately beyond our control If the customer does wish to send the product into EVGA for out of warranty repair service then we can assist this this option If there are any further questions or concerns please contact *** *** at *** extension *** or by email at ***

We have reviewed this customers complaint and we can confirm that our warranty is a Limited Warranty and our terms are available at *** We can also confirm that we reached out to this customer prior to receiving his complaint from the Revdex.com to offer him more assistance
and he has since sent the product in for warranty repair or exchange If there are further questions or concerns then please contact *** *** at *** or by phone at *** ***

Here at EVGA we value our customer's feedback and we are very sorry that there was an issue with the processing of this rebate request Please understand that we are here to help and once notified of the problem with the rebate not processing, we then assisted with having this rebate approved to support the customer I can confirm that this rebate reward was sent through UPS with tracking number *** and it shows to have been delivered on 3/4/at the customers residence I am once again very sorry that this customer had a problem with his rebate and that he was upset by this process I can assure you that we are here to help if a problem should occur during the rebate process or if any support is needed with EVGA products or services If there are further questions or concerns then please contact *** *** at 1-888-881-extension ### or by email at ***@evga.com

EVGA has reviewed this response and we can confirm that we do not have any known issues with this product We have offered to work with this customer to return his product as he is not happy with the item We offered to work with the customer to assist with shipping and once his product is received by EVGA, he will be sent a refund through the mail after 10-business days to assist If there are any further questions or concerns please contact *** *** at *** extension *** or by email at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

EVGA has reviewed this customers complaint and we have contacted him directly to try and work with him on a resolutionWe do believe that a resolution has been found and if there are any further questions or concerns then please contact *** *** at *** x*** or by email at
***

The company has contacted me and we worked out an agreementYour help getting in touch with the company was notch and I appreciate everything!

EVGA has reviewed this customer's complaint and we can confirm that we have been trying to work with the customer through his contacts with troubleshooting his product Since he has worked with us to troubleshoot his product, we have made an effort to work with him by expediting a new
replacement to assist him If further support is needed please contact *** *** at *** extension *** or by email at ***

EVGA has reviewed this complaint and we are very sorry for any inconvenience caused during this processEVGA can confirm that we received an EVGA product through *** with serial number *** and part number 04G-P4-2974-KR for the warranty process, but unfortunately it arrived to our
warehouse with water damage on the productEVGA can also confirm that this product arrived to our warehouse in the condition that was explained to the customer, as we do inspect all inbound shipments and this water damage was found on the product in question during our receiving processThe EVGA warranty terms do not cover any water damage including rust or corrosion caused by liquid coming in contact with the product and this does void any and all warranty as described in our warranty terms and conditions located at ***EVGA has tried to help the customer by offering him a replacement product of the same model at a discounted price, but he has declined this optionThe customer has supplied pictures to our RMA manager through an email stating that they were taken of this product prior to shipping, but after further review we can confirm that the pictures supplied were of a different graphics card than the one sent into usPlease see the attachment as it does show the differences in the product received compared to the pictures supplied by the customerThe graphics card in question is scheduled to be shipped back to the customer through UPS later today and we will consider this RMA as cancelled with all warranty voided on this productIf there are any further questions or concerns on this case then please contact *** *** at *** extension *** or by email at ***

EVGA has reviewed this customers reply and we are very sorry to see that there is still some confusionPlease review the PDF attachment as you can see that the card that this customer sent in and the card that he took pictures of and claims that it is the same card, are actually two different cardsPlease look at how they do not have the same manufacturer markings on the PCB and how the chips are differentPlease understand that since this customer’s card arrived to our warehouse with liquid damage, this has unfortunately voided the warranty on this productThe EVGA warranty terms can be found at http://www.evga.com/warranty/ and they do explain that liquid damage is not covered by our warrantyWe do care and we do honor our warranty on products that are not damaged by improper use and if this customer does need help with another product that is not physically damaged then we are here to assistSince this customer has decided that he did not want help with a discounted replacement option, the original liquid damaged product was returned to him through UPS, as he had requestedIf there are any further questions or concerns please contact *** *** at *** extension *** or by email at ***

EVGA has reviewed this complaint and we can confirm that the specifications listed on this products box are correct In this case the customer was upset with how the card functioned and we offered to assist with returning the product for a refund, since they were unhappy with the product, or
we could assist with our optional stprogram which allows the customer to pay the difference and upgrade to a higher performing model We are here to help with our products and if this customer should have any problems with returning the product or if they should choose to Stthe product then we are here to assist.If there are any additional questions or concerns then please contact *** *** at 1-888-881-extension #### or by email at ***@evga.com

EVGA has tried to work with this customer to help him with his EVGA product on multiple occasions, but unfortunately these offers were not accepted by the customer, at that timeWe can confirm that we do care about all of our customers and that we are here to help with our products, if help is neededSince this customer’s last Revdex.com reply we have reached out to him once again through email and offered to work with him based on the terms that he was requesting on his Revdex.com reply to us and he agreedThe customer was sent a refund check for his product, which was signed for on 6/9/2015, and we are considering this case to be closed at this timeIf there are any further questions or concerns with this case, then please contact *** *** at *** extension *** or by email at ***

EVGA is going to refund the purchase price of the card which I have acceptedHowever they expect me to pay return shipping costs again which I've already done on the RMA process twiceAdditionally they did not take the time to look at the address within the complaint and still have the refund check going to my old addressI have reached out to *** with EVGA via email to see if we can get these two items corrected at which point I will accept EVGA's resolution. As far as the quality of the card when speaking with the EVGA rep a comment was made about how coil whine is and it was compared by EVGA to a phone chargerI believe that statement says a lot about how the company views quality control as they'll place what is supposed to be a high quality item in the same boat as something at is produced as a low price point commodity item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the rebate in the mail. It took quite a while to get in contact with anybody willing to address the issue, but nonetheless, it is now settled. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that EVGA has resolved the issue..
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off, this is an out right lie. This response is nothing more then a smoke screen. The kind of form response they would send to make it look like they care or are trying to resolve it. However, this is as far as it goes. Once you respond back, they act like there is nothing wrong, or flat out ignore you. They have been harassing me for two months via a lawyer named [redacted] with [redacted] and [redacted] because I eventually set up a blog called [redacted] for their lack of dealing with my support issue. After several months, finally on April 23rd via their lawyer they finally agreed they would refund the full amount of the video card $339.99 (MSRP + Tax) and $60 in fees associated with this ordeal. I've emailed their lawyer and their CEO five times since April 23rd and there has been no response back. If EVGA wants to resolve this, they are going to have to contact me directly, and they are going to have to fulfill the April 23rd resolution their lawyer agreed to on their behalf.

Please cancel complaint #[redacted]. I filed it in error. There is no problem.Thank you,-[redacted]

EVGA has reviewed this complaint and we can confirm that we have offered this customer assistance with a refund on his product, but he has not accepted our offer to have this processed. If the customer does wish to have a refund request setup for the EVGA product in question, than we can offer to...

have this submitted and the card returned to our warehouse in Brea. Once the card is received, in its original factory condition, we will process a check to cover the original purchase price of the product. The check will take 10-14 business days to be processed once the product is received into the EVGA warehouse. If a refund is preferred then please email [redacted] confirming that you wish to process a refund and we will submit this request to assist.
If there are any further questions on this EVGA product, please contact [redacted] at [redacted] extension [redacted] or by email at [redacted].