Evine

Initial Business Response /* (1000, 5, 2014/11/21) */
Dear [redacted],
We have received your complaint from the Revdex.com in regard to an order you did not receive (order# [redacted], item# [redacted]). I apologize for any inconvenience this experience may have caused.
After...

reviewing this matter further, I discovered that you were not provided the accurate timeframe in which claim forms may be sent; however, we will not be requiring claim forms for your particular claim. With that being said, we have processed a full credit of $86.11 to your original method of payment (MasterCard ending in [redacted]) as of November 13, 2014.
Once again, I sincerely apologize for any inconvenience this experience may have caused. Should you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Sr. Supervisor, Office of the President
ShopHQ
CC: Revdex.com

Dear Kimberly [redacted],

"Times New Roman",serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding the return of the Invicta Women’s Angel Quartz Multi Function Crystal Accented Strap Watch. (order# 111914198).  I apologize for any inconvenience this has caused.
 
During our conversation on May 26, 2016, I advised you that in cases where our customer receive an incorrect watch a full refund will be issued. I apologized for the misinformation that you received from the previous agent and we will have it addressed internally. I explained that I have already issued a refund of the original shipping and handling. As we discussed, as a courtesy I have applied a $20 EVINE credit to your account for your next order with us.
 
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Bridget [redacted]
Executive Resolution Office
EVINE Live
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2016/02/18) */
Dear Linda [redacted],
We have received your complaint from the Revdex.com regarding the return of a Swagway scooter (Order # XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

February 18, 2016, I advised you that we reviewed the call, and that our agent did provide incorrect information regarding the return date of this product. Because of this, we are leaving your refund in place and have mailed you a UPS label to return this product (UPS 1ZA6929VXXXXXXXXXX). Please use this label at your earliest convenience to return the Swagway.
If you wish to discuss this matter, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/29) */

Initial Business Response /* (1000, 5, 2014/04/14) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding cr XXXXXXXX. A supervisor from the Credit Department was able to resolve this issue. We apologize for the processing issue...

that occurred with your order.
Per the discussion with [redacted], we are able to re-set up the order on the original ValuePay plan. We removed your information from our dialing system. There is no negative impact to your account, or your credit bureau.
We were happy to be able to resolve this issue for you and apologize for any confusion this may have caused. If you have any further questions please contact the ShopHQ credit department at X-XXX-XXX-XXXX.
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com

Dear [redacted],

"Arial",sans-serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding order number [redacted], for the Journee Collection Womens Faux Suede Heeled Booties. You brought to our attention that you were charged with tax on this order in error. I apologize for any inconvenience this has caused.
 
After doing a little research on your order it was found that we had this item set up incorrectly in our system. Due to this error you were charged $4.26 in tax, we have processed an adjustment on your order to refund the tax. Since you had this order on our ValuePay plan you will see this adjustment reflected on your next ValuePayment.
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
[redacted]
Senior Supervisor Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 7, 2015/04/14) */
Dear Mr. [redacted]:
We are in receipt of your letter to the Revdex.com. EVINE Live, formerly ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience.
EVINE Live...

received 60+ credit card disputes from 3 different card companies on purchases you claim to have not placed and returned. Of those disputes, 16 items were not returned. Therefore the balance of $892.13 was forwarded to collections for payment.
Your account has been restricted from future purchases until the dispute process is completed and the $892.13 has been paid.
Sincerely,
[redacted]
EVINE Live Credit Investigations Manager
Initial Consumer Rebuttal /* (3000, 9, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
April 13, 2015
TO: Mr Mark Bozek
President - SHOPHQ
6740 Shady Oak Road
Edien Prairie, MN 55344
FM: Robert A Lutz
10173 Shelldrake Cir
Damascus, MD 20872
SHOPHQ CUSTOMER # - 8825910
CONTACT TELEPHONE # - 301.253.2018
SUBJECT: DISSATISFACTION WITH SHOPHQ CUSTOMER SERVICE
Dear Mr Bozek:
Attached is a copy of my ;letter of Jan 29, 2015. I am writing this letter to advise you that I have not received any correspondences regarding my letter of Jan 29, 2015
My account is still "frozen" and I cannot order from Evine Live. I have not received any calls or correspondences from any employee of your organization. The only time I have talked to an employee of yours, is when I called and most of the time "they" could not help me and transferred me to another employee who could not help either.
I would assume that you would want to resolve this issue in a timely manner. I have purchased over $10.000.00 from Evine Live in the past eight months and never missed a payment. Is this how you treat your "good' customers I just recently talked to John at 800-366-0060 and Kimberly at CBC 800-280-1565. I never received a call from either John's office or Kimberly's office. How do you expect to resolve the problem when there is no communication between the parties involved. I assure you that I am not going away until this issue of credits is resolved.
I have talked to my credit card companies and they have informed me that Evine Live was given sixty (60) days to answer questions about certain credit and the never received an answer from Evine Live. THIS IS NOT MY PROBLEM, THIS IS EVINE LIVE PROBLEM and I should not be punished for their shortfalls.
The following is incomplete information obtained from the "CBC" from your credit department which was never sent to me via a letter:
EVINE ORDER DATE STATUS AMOUNT
NUMBER SIX VALUE PAY
OR PAID IN FULL
98388974 12/22/2014 VALUE PAYS PAID $166.35
FOR JAN,FEB,MAR
98778511 01/15/2015 VALUE PAYS PAID $22.51
FOR JAN,FEB,MAR,APR
98796516 01/01/2015 VALUE PAYS PAID $42.11
FOR JAN,FEB,MAR,APR
98394063 12/19/2014 VALUE PAYS PAID $86.70
FOR DEC,JA,FEB,MAR
98397228 12/19/2014 VALUE PAYS PAID $124.94
FOR DEC,JAN,FEB,MAR
98396927 12/19/2014 VALUE PAYS PAID $124.94
FOR DEC,JAN,FEB,MAR
98484637 12/21/2014 VALUE PAYS PAID $14.42
FOR JAN,FEB,MAR,APR
98796333 01/01/2015 VALUE PAYS PAID $34.43
FOR JAN,FEB,MAR,APR
98394274 12/19/2014 VALUE PAYS PAID $27.30
FOR DEC,JJAN,FEB,MAR
98395749 12/19/2014 VALUE PAYS PAID $16.85
FOR DEC,JAN,FEB,MAR
98395506 12/19/2014 VALUE PAYS PAID $69.41
FOR DEC,JAN,FEB,MAR
98303691 12/19/2014 VALUE PAYS PAID $15.11
FOR DEC,JAN,FEB,MAR
98393513 12/19/2014 VALUE PAYS PAID $70.18
FOR DEC,JAN,FEB,MAR
EVINE ORDER DATE STATUS AMOUNT
NUMBER SIX VALUE PAY
OR PAID IN FULL
98392310 12/19/2014 VALUE PAYS PAID $24.42
FOR DEC,JAN,FEB,MAR
98778511 12/31/2014 VALUE PAYS PAID $20.51
FOR DEC,JAN.FEB.MAR
98490335 12/31/2014 VALUE PAYS PAID $18.93
FOR DEC,JAN,FEB,MAR
In researching all of the above order numbers, these order numbers are for six (6) value pay that have been paid through March 2015 except four that have been paid in April 2015. Why have you stated that I still owe past money when your records show that I am paid up.
Also attached is a statement from City Bank , attachment 1. All the orders numbers that the transaction date is 12/2015 and the posting date is 2/25/2015 are all returns that where posted to my account on 1/4/2015. QUESTION, why have I been billed again for items that where returned on 1/4/2015.
Also, it seems that YOUR ORGANIZATION (EVINE LIVE) does not want to resolve
my problem. I want to resolve this problem so that I receive the credits that I deserve and EVINE LIVE receives the credits that they deserve.
No one from your office ever contacted me to resolve this issue. I am requesting that you, Mr Mark Bozek select one of your employees to work with me one on one to resolve the issue so I can start buying items from EVINE LIVE. This employee should have the authority to take debits and credits to either increase or decrease my bill from CBC.
Also, since Jan 1, 2015, all of my previous orders have been deleted from your database,
and someone from SHOPHQ is working on it, for over twenty nine (29) days.
Also, your SHOPHQ credit department has revoked the six (6) pay option, and my ability to shop on EVINE LIVE. why was my authority to purchase closed. Right know I have $2,000.00 to spend on invicta watches. Do you want my business??????
Very truly yours,
ROBERT A. LUTZ
Final Consumer Response /* (3000, 20, 2015/05/11) */
Final Business Response /* (4000, 22, 2015/05/21) */
Dear Mr. Lutz:
We are in receipt of your letter to the Revdex.com. EVINE Live, formerly ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience.
Per your conversation with the Credit department at EVINE Live on May 12, 2015, repayment arrangements were made in the amount of $892.13. Therefore your account has been reopened.
Sincerely,
Piper Schwarzkopf
EVINE Live Credit Investigations Manager

Initial Business Response /* (1000, 10, 2015/07/17) */
Dear [redacted],
We have received your complaint from the Revdex.com in regard to a charge on your credit card in the amount of $116.30. I apologize for any inconvenience this experience may have caused.
Our...

records indicate a charge of $116.50 was processed on April 22, 2015 as the first ValuePay for a Beautyrest Recharge(r) "Stars & Stripes" Plush Pillowtop Mattress Set you ordered on April 12, 2015.
Our records further indicate you contacted us in June stating you never received your order. We did process a refund of $116.50 to your original method of payment (MasterCard ending in [redacted]) as of July 9, 2015.
Once again, I do apologize for any inconvenience this may have caused.
If you have any additional questions, please contact me via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Sincerely,
[redacted]
Senior Supervisor, Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/29) */
retyped from handwritten response:
Dear Revdex.com,
Thank you for helping to resolve my issue with Evine Live. I will pursue a lawsuit against Evine Live.
Sincerely,
[redacted]
RE: Case #[redacted]: Evine Live Inc.

Initial Business Response /* (1000, 5, 2016/03/01) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return Swagway Hoverboard (order XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on February...

23, 2016, I advised you that the return would need to be reviewed internally due to it being past the Holiday Return timeframe. On March 1, I advised you that you would be able to return the hoverboard and emailed you a prepaid UPS label.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
EVINE Live
Executive Resolution Office
CC: Revdex.com