Evine

Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ Dear [redacted] , We have received your complaint from the Revdex.com in regards to updating your credit card informationI apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 10, 2014/11/10) */ Dear [redacted] , We have received your complaint from the Revdex.com in regards to receiving a damaged Vizio 60' TV (order [redacted] )I apologize for any inconvenience this has caused During our conversation on November 4, 2014, I advised you to contact me once the TV has been picked up and I would issue a refundOn November 7, I advised you that due to the amount of time it had taken to arrange for the piof the television, your ValuePayments of $and $have been refunded to your Visa card (ending in ***) If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the recall and subsequent refund on your orderI apologize for any inconvenience this has caused During our telephone discussion on September 11, 2014, I advised you that we would be willing to match the original price and terms for you on a re-order of this productYou agreed and we placed a new order If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at ***@shopnbc.com between the hours of 9am-5:30pm EDT, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding refund for your BAXTON STUDIO MOZAIKA CONTEMPORARY DINING SET NO COLOR PC item 458-588(Order [redacted] )We apologize for any inconvenience this has caused During our conversation on January 7, 2016, I advised that the items were shipped form a secondary warehouseI advised that I would have to get in contact with them to find out when your refund would be processed for both of the dining room setsAs of January 8, I got confirmation that they had processed your return and the refund was issued back to your original method of payment If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @evine.com between the hours of 9:30am-6pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Maria [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/21) */

This company literally moved me to tearsI have never been so disrespected in my lifeI honestly don't believe that they care for customersI called them in regards to a mistake on their partThey sent my items to my former addressI spoke to customer service representatives but with little availThen the executive emailed me and I thought ok I will get some sort of resolutionHe treated me like crap! He was so disrespectful and made me cryHe made me feel as if I did wrongKept telling me how I told the representative the wrong info and I told him unequivocally I did not because my mother and I ordered the same itemShe received her item at the correct address but I did notHe was speaking over me, an unprofessional and totally disgusting personI will not order from this company again

Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding two orders that were sent to an incorrect addressI apologize for any inconvenience this has caused During our conversation on March 17, 2015, I advised you that we are not able to change any address information on orders after they are placedAs a courtesy, I advised you that I would a full refund of all the charges that were authorized for these ordersAs these orders were placed online via our website (www.evine.com), I advised you that you would need to verify that this address was removed from your online accountI also informed you that should these items become available again we will match the same price and payment terms If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] of the [redacted] EVINE Live CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding your request for reimbursement for the return of your Ronco EZ store Turbo Dehydrator (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on March 14, 2016, you had confirmed to me that the hosts on the advertisement never stated that the product was BPA freeIt was only after you received the product that you became concerned of the possibility of BPA contaminatesAt that time I advised you that I will check with our merchandising team so they can further research this information and forward to our online team as well as our hosts EVINE Live is able to provide a prepaid label for customers to send back damaged or defective items onlyI indicated that since the item is not damaged or defective we would not normally send out pre-paid labelsYou then became irritated at what I was attempting to explain to you, and you disconnected the call If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at b [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would have preferred that the representative not include details about my previous order (e.gbracelet) as that information does not have any relevance to the current complaint against the company With regards to the issue about the past due amount in question, I did not receive any correspondence from the company regarding said amount, which could have been resolved at an earlier date The issue got resolved as soon as it was brought to my attentionAdditionally, I placed the order prior to logging in to my accountTherefore, my being unable to place the order for the sale price doesn't have anything to do with the status of my account at that time as I was only at the stage of placing the item on the cart Nevertheless, my intent in filing the complaint was to hold the company accountable for arrangements that they advertise to their consumers (e.gToday's Top Value) Thank you to the Revdex.com for its assistance and mediation

Dear Ms [redacted] , This letter is in response to your recent Revdex.com inquiry It appears that our previous communications with you did not explain the issue as well as you would have liked As stated in the previous letter, please allow time to receive the paper copy of your account history from December through November This shows all the orders you placed, the items you returned as well as all charges and refundsOnce you receive this please go over and reconcile with your records If you have any further questions please contact our office at ###-###-#### Sincerely, LO’ [redacted] Senior Credit Payment Specialist

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Dear Ms [redacted] , We have received your complaint from the Revdex.com regarding activity on your account (cr [redacted] )Supervisor [redacted] from the Credit Department was able to speak with you in regards to your account, and review our policy with you in regards to qualifying for ValuePays If you have any further questions please contact the ShopHQ credit department at [redacted] Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Dear [redacted] , We have received further correspondence from the Revdex.com in regards to the delivery claim filed on July 31, 2015, for your 14K Bella Rosa Rica Rings (order# [redacted] ) I apologize for any inconvenience this has caused The Claims Department has made their final decision and another exception cannot be made If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 8, 2015/10/19) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your purchase for an Invicta watch (order # XXXXXXXXX)I apologize for any inconvenience this has caused During my conversation with your wife Tammy on October 16, 2015, I advised of EVINE Live's return policy that we cannot accept a return after days from invoice dateHowever, I did offer to reach out to the manufacturer, Invicta to ask them to contact you to discuss repair optionsYou may also contact Invicta at X-XXX-XXX-XXXX If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution [redacted] EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/21) */ They aren't doing anything to taking this junk watches back they keep saying because the day are up Final Business Response / [redacted] (4000, 12, 2015/10/21) */ Dear [redacted] , We have received further correspondence from the Revdex.com regarding your purchase for an Invicta watch (order # XXXXXXXXX) As previously stated, EVINE Live will accept a return within our day return time frameHowever; you had disclosed that the damage to the watch occurred after this time frame elapsedInvicta has replied to us that they are sending you a pre-paid label so you can send the watch to them to determine if the damage to the crystal was caused by a manufacturer defectFurther information and options will be provided by Invicta per the terms of their warranty If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not received the refund as of 1/18/

Yes, I have enjoyed Shop HQ for the most part and never had an issue so I thought Recently, I was trying to purchase some watches for my wife I cancelled a couple of them due to change of mind, and Shop HQ cancelled the others I called them and I spoke to someone in Credit and they stated that my order was cancelled because I would have exceeded the Value Pay limit of $if these purchases were entered on Value Pay I stated that I didn't know there was a limit so this was the first I have ever heard of it So I purchased the item and paid in full On, Wednesday, December 17th, I called to order another item and was 'INTENDING" to purchase the item in total until, I was told that the value pay option was suspended from my account I didn't understand this so today, December 18th, I spoke with people in credit and asked why was my account for value pay option suspended I was told that I had to pay off the entire balance before I am allowed to participate in Value Pay I said that doesn't make sense, because inititally I was told not to exceed $now my balance is $I said it appears I have been penalized because if I wouldn't have tried to purchase those items, this would not have been an issue, but now I am suspended all together That doesn't make sense to me and that is not good business practice for a company to operate in such a manner NOT ONCE since I have been a customer was I told about this If you establish value pay limits for customers than tell them that on the front end, not when they are trying to purchase something than you flagged the account I am going to post this message on all social media and all blogs until someone from Shop HQ can address this horrible practice in which they call BUSINESS

Initial Business Response / [redacted] (1000, 5, 2014/03/24) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the delivery of your Simmons mattress set (order [redacted] )I apologize for any inconvenience this has caused During our conversation on March 20, 2014, we discussed how the delivery process should have worked for youI advised you that we again had Simmons mattress sets available and offered to place a new order for you with a discountAs you declined to place the order, I offered you a $ShopCredit to be automatically applied to your next order, which you accepted If you need further assistance, please contact me directly via telephone at [redacted] or [redacted] or via email at ***@shopnbc.com between the hours of 9am-5:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Dear Ms [redacted] , EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that on January 17, you placed order #XXXXXXXXX for a SIMMONS BEAUTYSLEEP "EDGEMOOR" LUXURY FIRM PILLOW TOP MATTRESS ONLY NO COLOR FULL requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers The pending authorization of $will be released back into your account within 3-business days as we are not capturing the funds If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, L [redacted] Credit Payments Specialist II Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They took my money before doing any credit check, and are still in possession of my moneyTheir answer did not address the complaint as I stated itThey, themselves, state that value pay option is upon credit approvalNowhere in their policy does it say that "we will take your money, and if you are not approved, we will hold your money to collect interest on said money until we decide to give it back " I still do not have my money back, and I expect something to be done about itMy next step is to file a formal complaint with Consumer Affairs, The Attorney General's offices in both states, as well as the consumer advocate at my local news stationWhat they are doing is wrong and should be against the law, as it is akin to stealing JAN XX XXXX Store Purchase EVINE LIVE , EDEN PRAIRIE, MN ON HOLD - $ JAN XX XXXX Mail/Phone Order Purchase ON HOLD - $(from same transaction) They say their policy states money to be returned within 3-daysThis is day number and my money is still not there I do expect some form of further compensation for this travestyI am disabled with a very low monthly income and really need that money to try and find a deal on a bed which I so desperately need Final Business Response / [redacted] (4000, 11, 2016/01/26) */ Dear Ms [redacted] , This letter is in response to your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked At the time you place an order an authorization for the amount of the item/ValuePay is obtained to ensure the funds are thereEVINE Live is not holding the amount of $79.83, if the funds are still being held it is by the bankAmerican Express does not participate in electronic authorization reversals which is how we notify the banks to release the funds back into your accountYou will want to follow up with them to determine how long they hold pending authorizations on their end Sincerely, L [redacted] Credit Payments Specialist II CC: Revdex.com

Dear [redacted] ***, "Arial We have received your complaint from the Revdex.com regarding your mobile device order (order# [redacted] ) that shipped to an incorrect address I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of a World Tech Toys drone (order # XXXXXXXXX)I apologize for any inconvenience this has caused On October 29, 2015, our Customer Service supervisor, Martha, contacted you in regard to this matterMartha has authorized the late return of this order, and emailed you a UPS label ( [redacted] ) to use for the returnA refund will be processed upon receipt of the return If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ They have sent me a return label and I returned it yesterdayI am still waiting to get a working drone from them [redacted] Final Business Response / [redacted] (4000, 9, 2015/11/11) */ Dear [redacted] , We have received further correspondence regarding your complain from the Revdex.com A return was processed on order # [redacted] on November 4, You should be able to verify this with your original payment method (Visa ***)If you would like to reorder this item, EVINE Live would be glad to match the original price and payment terms If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [email protected] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Office of the President EVINE Live CC: Revdex.com Final Consumer Response / [redacted] (2000, 11, 2015/11/13) */ Its resolved thank you [redacted]

Initial Business Response / [redacted] (1000, 7, 2014/07/07) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the warranty concerns for your Invicta Reserve Men's Bolt Zeus (order [redacted] )I apologize for any inconvenience this has caused During our conversation on June 25, I advised you that I would contact Invicta on your behalfOn July 7, you confirmed that you had spoken with Invicta and that they would be assisting with getting the watch repaired If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding the “Vizio 4K Smart TV (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on October 12, 2016, I advised you to contact the delivery company to set up an appointment for pickup and that once this has been done to contact me backOnce we get confirmation that the TV was received I will issue you a refund If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com