Evine

Dear [redacted],

We have received further correspondence from the Revdex.com regarding your Simmons BeautySleep Persuasion Plush Mattress (order# [redacted]).  I apologize for any inconvenience this has caused.

Simmons advised that a voicemail was left for you on April 6 and April 18, advising you to please contact them in regards to your warranty claim.  Please contact them at ###-###-#### or [email protected] so that they may further assist you.

If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.

Thank you for your understanding and cooperation.

Sincerely,


LeShonn [redacted]
Executive Resolution Office
EVINE Live

CC:  Revdex.com

Dear [redacted] A [redacted],

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We have received your complaint from the Revdex.com regarding your order for the Stefano Platinum Grade Luce 16” Necklace (order# [redacted]).  I apologize for any inconvenience this has caused.
 
During our conversation on October 18, 2016, I apologized and advised that after reviewing the call, it appears that it may have been an internal system issue as to why the incorrect credit card was charged as the agent did add the correct credit card.  I advised that this could be corrected by refunding the incorrect credit card and processing a recharge to the correct credit card.  You advised that you did not want to do this and would be returning the necklace for a refund.
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Purchased a Radar Laser Detector from Evine; the TV sales presentation stated that this device gave NO false positives on the road. We used it once and it was so annoying because the alarm went off constantly so we unplugged and sent it back to Evine. We called yesterday and today 7/20 and 7/21 to speak with customer service because we did not feel like we should be charged for shipping at all and looked for a refund. They said that we could only get a refund if defective, we believe it is defective and that they used FRAUD to sell this device and now will not return shipping charges. We will never use this shopping network in the future, nor believe anything they have to say within their sales presentations on ANY products. As I said, as far as we are concerned this product is defective. I also left a formal complaint with the representative but don't think they really cared or wrote this down.

Thank you for researching this issue with Evine.

Dear [redacted],

"Arial",sans-serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding the Gems en Vogue 5mm Birthstone Textured Cross Lord's Prayer Pendant w/ Chain (ord#[redacted]) and the Joyce GiraudPure4 Oil Duo for Face, Body& Hair 1 oz (ord#[redacted]). I apologize for any inconvenience this has caused.
 
During our conversation on December 20, 2016, we discussed our policy in regards to orders that are sent to an incorrect address. I advised you that I was issuing a refund for the orders in question ([redacted] & [redacted]). Please note, we may not be able to do this for future orders should they ship to the incorrect address, as we do not have control over the shipping address selected for online order.  As we discussed I suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed and to change your password for your account on our website.
 
If he would like to discuss this further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Bridget [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/01/16) */
Dear[redacted],
We have received your complaint from the Revdex.com regarding the delivery of your Simmons Mattress (order# [redacted]). I apologize for any inconvenience this has caused.
During our conversation on...

January 12, 2015, I advised that I would attempt to have your order redirected to the updated address. On January 14, 2015, I sent you an email to confirm the address had been changed with the delivery agent.
If you have and further questions or concerns, please contact me directly via telephone at [redacted] or[redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President

Initial Business Response /* (1000, 5, 2015/05/15) */
Dear Ms. [redacted]
We are in receipt of your letter to the Revdex.com. EVINE Live, formerly ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience.
Pursuant to...

our conversation, you will be removed from Collections upon receipt of a copy of a police report indicating the orders placed on the customer account in your name are fraudulent. Please fax this report to XXX-XXX-XXXX attention: [redacted]
Sincerely,
[redacted]
EVINE Live Credit Investigations Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My last name is [redacted], not [redacted] The shipping address is not mine. I have requested a copy of the police report XXXXXXXXXX. The officers there stated a phone number can be taken by anyone to use for their purpose. It is very easy to do. I have to pay for this report and Evine should have to reimburse me. They will see that I did not call them, did not order the product, and did not receive the product. Thank you.
Final Business Response /* (4000, 9, 2015/05/28) */
Dear Ms. [redacted]:
We are in receipt of your letter to the Revdex.com. EVINE Live, formerly ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience.
As you are advising your address was not used on the order, as a courtesy your account has been removed from collections. The customer account with EVINE Live has been permanently closed.
Sincerely,
[redacted]
EVINE Live Credit Investigations Manager

Initial Business Response /* (1000, 5, 2014/10/29) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the ShopHQ Protection Plan you purchased with your Nobis tablet (order # [redacted]). I apologize for any inconvenience this has...

caused.
During our telephone discussion on October 20, 2014, I advised you that I would contact our protection plan provider, N.E.W. in order to clear up the registration of your plan. N.E.W. advised us that they contacted you and were sending a label so that you could send in your tablet for a refund.
If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shopnbc.com between the hours of 9am-5:30pm EDT, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/09/30) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding order # XXXXXXXXX shipping to the incorrect address. I apologize for any inconvenience this has caused.
After looking into this issue,...

it was found that refunds were issued for the two items on this order on September 24, 2015 as the result of EVINE Live's investigation. I apologize if you were provided with contradictory information.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */

I called to cancel an order and customer service person told me it was too late. A week later the item just shipped. How can a werk till shipment be too late?

Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Striiv Fusion Bio Watch (order# [redacted]). I apologize for any inconvenience this has caused.
I have attempted to reach you via telephone to assist with the return,...

however I have not received a call back from you.
If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 8, 2015/02/23) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your twisted wire ring (order# [redacted]). I apologize for any inconvenience this has caused.
During our conversation on...

February 19, 2015, I advised you that a late return of the ring has been authorized. I advised you I would issue a UPS pickup and to contact me once the package has been picked up. On February 20, you advised that the package had been picked up by UPS. I advised you that I would issue a full refund to the credit card used on the order.
If you have any additional questions, please contact me directly via telephone at 952-852-8823 or [redacted] or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/02/08) */
Dear Ms. [redacted]:
We are in receipt of your letter to the Revdex.com. EVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent experience.
After further research we...

did determine that you are being contacted in error by our collection vendor Central Credit Services. We have notified them to remove your phone number and address, you will no longer be contacted.
If you have any further questions, please contact us at X-XXX-XXX-XXXX
Sincerely,
M. [redacted]
Credit Payment Specialist II
CC: Revdex.com of Minnesota and North Dakota
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will definitely re-open my complaint if, in fact, I am contacted again by EVine Live, as I have received a verbal assurance of being removed from their credit calls several times in the past 2-3 months.

Initial Business Response /* (1000, 5, 2015/11/20) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your online order that shipped to a wrong address (order#[redacted]) . I apologize for any inconvenience this has caused.
I have...

attempted to reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Revdex.com:I did receive messages both from Mr. [redacted] at Evine and a rep from Invicta, saying that a replacement clasp is being sent to me by mail.
I will look forward to receiving the item and will attempt to repair the watch myself, as I feel certain I can do, provided the clasp is identical
and the factory-affixed link matches up to the existing links of the bracelet. If all goes well that will be the end of the matter as far as I'm concerned.
Thank you for always well-representing the "government that God has ordained" and that the Bible rightly proclaims, "is no terror to God's people."
 
As an aside, I have always gotten good service when I unfortunately had to call on the Revdex.com for assistance, as I have also been treated well by the
IRS, even when the issue was my fault. More times than not, however, there turned out to be an error in my favor. Praised the Lord for that, and for
entities like yourself that DO protect and serve the public trust.  
Reverend Dr. [redacted]

Dear [redacted],

"Arial",sans-serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding your order for the Swagway Intelligent Self Balancing Electric Scooter in Red (order# [redacted]). I apologize for any inconvenience this has caused.
 
During our conversation on August 2, 2016 I advised you that there is a voluntary recall that is offered directly though Swagway. At this time you had disclosed to me that you have been unable to reach Swagway concerning the recall information. I offered to send an email to them on your behalf and have someone reach out to you. Later that day you called and informed me that you were contacted by Swagway and was informed that a UPS label will be mailed to you to return the Swagway. You were informed the standard turnaround time is up to around 4-6 weeks to receive return label with instructions. And up to around 8-12 weeks to get the unit back after it is received. You had asked if there is any way to expedite this time. Unfortunately there is no way to expedite the turnaround time. However, for customers who opt for the $200 credit towards the newest Swagway, it would only take a few days to process. Both of these options are available.
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at b[redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Bridget [redacted]
Executive Resolution Office
Evine

Dear [redacted],
10pt;"> 
We have received your complaint from the Revdex.com regarding the return of your return for item numbers 727-997, 718-492 & 727-932 (order# [redacted]).  I apologize for any inconvenience this has caused.
 
I have attempted to reach you via telephone and email to no avail.
 
If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Lisa [redacted]
Senior Supervisor Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2014/04/03) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your Samsung 50' TV (order XXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you via telephone...

to no avail.
Please be advised that your Master card (ending in 0247) was credited in full for the amount of $191.66 on March 27, 2014.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn Cooley
[redacted] of the President
ShopHQ
CC: Revdex.com

Dear Mr. [redacted],
 
 
We are in receipt of your letter to the Revdex.com. It appears that our previous communication with you did not explain the issue as well as you would have liked.
 
When order number [redacted] was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with Evine. Orders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. There is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
 
Evine reserves the right to limit or restrict the use of ValuePay at any time. This information is our web site at www.evine.com. When you are placing your order online and chose the ValuePay option there is a “What is ValuePay” icon which you can click on for more information. A disclaimer is also listed under “Terms of Use.”
 
 
If you have any further questions please contact our office at ###-###-####.
 
 
Sincerely,
 
 
 
 
L. O’[redacted]
Credit Payment Specialist II

Initial Business Response /* (1000, 6, 2015/02/27) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding extending the date of a ValuePay. I apologize for any conflicting information you may have received when contacting our Customer Service...

team.
When you chose ValuePay, you agreed to be charged every 30 days, unless you decide to make a payment early. Billing dates for future ValuePays cannot be changed.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Sincerely,
[redacted]
[redacted]
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 8, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again they are NOT the business I started doing business with. The business I started with was ShopNBC.
I do not know who this company is. They came into being recently. I only know that they seem to be a credit collection agency without thought or consideration for their customers.
I had an emergency and with the (very) good record I had with their predecessor I thought that they would honor my request.
As stated before I will get my account paid off as quickly as possible and will want my account closed with no further contact from them at that time.
I want all their emails suspended immediately and my email address erased entirely from their records
Again their Customer Service leaves a lot to be desired. They are without courtesy or regard for their customers who keep them in business.
Final Business Response /* (4000, 10, 2015/03/03) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding extending the date of a ValuePay.
In your response, you state we are not the business with which you started doing business. While we were ShopNBC when you started doing business with us, we did rebrand and become ShopHQ on September 18, 2013. We then rebranded again and became EVINE Live on February 13, 2015.
As stated in my previous response, when you chose ValuePay, you agreed to be charged every 30 days, unless you decide to make a payment early. Billing dates for future ValuePays cannot be changed.
Our records indicate your email address was removed from your account and we have unsubscribed you from being sent any promotional emails as well. Once your ValuePays are completely paid off, we will close your account per your request.
Thank you for your cooperation.
Sincerely,
[redacted]
[redacted] of the [redacted]
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 10, 2015/02/05) */
Dear Ms. [redacted]:
We are in receipt of your letter to the Revdex.com. ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience.
In December 2014 several...

orders placed by you on your ShopHQ credit card declined the next ValuePays and your account went past due. No payments were made, which resulted in your account going into collections with our collection agency [redacted].
[redacted] is the issuing bank of the Shop HQ credit card; they did not approve the installment on the order. The reason they denied the charges is a private matter between you and [redacted] Bank. ShopHQ has no access to any of [redacted] Bank's account information.
You had expressed concerns that your [redacted] card was attempted multiple times. After further review, we have no record of these attempts. ShopHQ does not report to the Credit Bureaus, so this will not reflect against your credit ratings. We apologize for any inconvenience you may have experienced as a result of this matter.
At this time the amount of $113.12 is owed to our collection agency [redacted], please contact them at [redacted] to make payment arrangements.
Sincerely,
M. [redacted]
Credit Collections Lead
CC: Revdex.com of Minnesota and North Dakota
Initial Consumer Rebuttal /* (3000, 12, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There must have been fraudulent activity on my account because I did not purchase anything in the month of December 2014. Further more the collection agency did make four attempts at one time trying to collect more than was authorized by me. This can be proven through my credit card company. I contacted [redacted] bank to ask them about what a representative told me about the bank not accepting my payment. The bank said they did not understand what the confusion was because my account was current. I received a letter about three days after I confronted this collection agency about their numerous attemtps to collect a debt that's when I told them that I would be reporting this information to the Revdex.com and Federal Trade Commission. As soon as I said that my file went immediately to a collection agency. I paid the debt the very same day I received notice. There was never an intention not to pay what they said I owed. I will be contacting my creditor to ask for my records for the attempts Shophq tried to make without my approval. The response letter from Shophq seemed hostile and appears to not take responsibility for what they did further blaming me for an fraudulent action they took on their behalf of their collection team. I do not accept any apologies from this company further more will continue to bring light to their practices on collection because I know im not the only one who experienced this unfortunate situation.
Final Business Response /* (4000, 15, 2015/02/16) */
Dear Ms. [redacted]:
This letter is in response to your recent Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked.
The seven orders in question were placed between the days of July 20th, 2014 and August 30th, 2014. These were all placed on six ValuePays. This means that we would charge your card every 30 days starting when the order is shipped to you. The ValuePay installments that declined on the ShopHQ card were due in December 2014. Here is a list of the orders and the dates they were due.
O#94265686 - ValuePay due on 12/19/14
O#94266911 - ValuePay due on 12/20/14
O#94266985 - ValuePay due on 12/20/14
O#94990665 - ValuePay due on 12/23/14
O#94990837 - ValuePay due on 12/22/14
O#94993605 - ValuePay due on 12/22/14
O#95205632 - ValuePay due on 12/31/14
You had expressed your concerns that your [redacted] card was attempted multiple times. This was reviewed and we have no record of attempting authorization on your card. Please provide the date these were attempted along with the amounts so we can further research this information.
As of today your account with ShopHQ is paid in full. If you have any further questions or concerns, please contact our Customer Service Department at [redacted].
Sincerely,
M. [redacted]
Credit Collections Lead
CC: Revdex.com of Minnesota and North Dakota