Complaint: [redacted]
I am rejecting this response because:I am unable to respond to the response sent by Opticsplanet.com. As I previously stated I was originally told they would not take back the items I ordered and as such persued a gunsmith to fix the defective problems. Now they are willing to take the items back after I have several days and $300 invested in a gunsmith. I have their original reply of stating I need to contact [redacted] and even gave me their website and customer service number. I reject their response as again they are taking something out of context and making a quote by me that was made much further down the line fer they want the item back and after I sent time and money to fix it. That has nothing to do with their original rejection. I still want a full refund of $170.98.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I understand it was a typographical error on their part, but it does not negate their responsibility of honoring the deal per Illinois Codes, California Business Codes, and Federal Trade act.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/01/21) */
We are very sorry to hear about [redacted]' recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim.
OpticsPlanet partners with only the most reliable...
carriers and apologizes for any delays caused by lost or damaged packages. According to our records, [redacted] was advised via email on 01/16/15 that we would stand by the decision of the [redacted] authorities with regard to his lost package claim appeal which was denied.
We did offer a suggestion to pursue the matter with local law enforcement officials regarding the potential theft of personal property. This action may allow him to pursue a claim with his homeowner's insurance to recover the value of the property.
We understand that this is not the outcome [redacted] was hoping for, but unfortunately, we must adhere to our lost package claim policy and abide by the decision of the carrier claim. We truly apologize for the inconvenience and we do hope [redacted] will allow us another chance to exceed his expectations.
Regards,
[redacted]
[redacted]
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Since many of our items ship directly from the manufacturer, availability of in...
stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently we are showing an April 21 back in stock date. If the item is no longer needed and/or Mr. [redacted] wishes to cancel, please have him contact us. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Well today they sent me an email cancelling my order after numerous story changes, failed to meet dates, and just yesterday was told November fifth. Then I file a complaint with the Revdex.com and now my order gets cancelled? Now I understand why their consumer affairs rating is so bad.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am still waiting for the refund of 175.12 to my card. The fact remains the seller has merchandise and I do not have the money. So that is where we are currently.In the future, I will do more research before spending that kind of money on line. In reviewing the consumer, I noticed at least 50, perhaps more regarding the way returns are handled. The fact I did not use [redacted] should not change the complexion of things. I do not live within immediate proximity to [redacted], so I returned the merchandise the way I received it. This [redacted] business is just a red hearing with little or no significance. The sellers representation of 30 day returns is at best a mere seller puffing, not their real policy. However, I did enclose letter setting forth the problems I experienced and return all items for refund. I suspect my next contact may have to involve the Feds which regulate transactions of this type.
We are very sorry to hear about Mr. [redacted] recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or...
damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, your claim was approved and credit was issued to the original form of payment. It should reflect on your statement shortly. We truly apologize for the inconvenience and we do hope Mr[redacted] will allow us another chance to exceed his expectations.Regards, [redacted] Operation SupportCustomer Care
Initial Business Response /* (1000, 5, 2015/05/12) */
We are very sorry to hear about [redacted]'s recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused her due to her missing item claim.
OpticsPlanet partners with only the most reliable...
carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation.
According to our records, her claim was approved and credit was issued to the original form of payment. It should reflect on her statement shortly.
We truly apologize for the inconvenience and we do hope [redacted] will allow us another chance to exceed her expectations.
Regards,
[redacted]
Operation Support
Customer Care
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are very sorry to hear about Mr. [redacted] recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or...
damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, Mr. [redacted] was advised via email on 05/28/17 that a lost package claim cannot be initiated until 06/09/17 as [redacted] allows 14 business days for the delivery of their packages. If a lost package claim is still needed at that time, a claim form will be sent to complete. This will initiate an investigation as to where the loss occurred. We appreciate his patience while we continue to monitor his order. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations.Regards,[redacted]Operations SupportCustomer Care
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Since many of our items ship directly from the manufacturer, availability...
of in stock items is not immediately known. When we receive an update, it is posted on our website. As Mr. [redacted] no longer wished to wait for the item, per his request we cancelled the order. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. We reviewed the items Mr. [redacted] listed in his complaint and all items...
were below Lyman’s prices online. We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted] Operation SupportCustomer Care
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Our records indicate that at the time his order was placed we were not aware...
of the items discontinued status. Items on discontinued status are either no longer available from the manufacturer or Optics Planet no longer sells. An email was sent advising him of this information. We have requested our web content team update our website accordingly. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted] Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry for the issues Ms. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused her.OpticsPlanet strives to process all returns within 10 business days of the receipt of the returned merchandise. However,...
sometimes delays occur. According to our records, her return was processed and credit was issued to the original form of payment today 03/06/17. Credit card companies vary in the time required to post credits back to a customer's account. Please consult the credit card company for additional information regarding credit policies.Again we deeply apologize for any inconvenience caused by this issue. We hope Ms. [redacted] will see past this single experience and allow us another chance to exceed her expectations in the future.Regards,[redacted]Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.
I have checked with [redacted] Company and they have stated that the order backlog is only 2-3 months and not 6-7 months. Other vendors are getting and shipping the same product within 2-3 months or less.If the product is not received shortly after October 25, 2017, I will reopen this complaint.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/28) */
We are very sorry to hear about Mr.[redacted] recent shopping experience. Due to an error in our shipping department, he was again sent an incorrect item. Please accept our apology for any inconvenience or frustration we may have caused him....
According to UPS, his package has shipped back to our warehouse. As soon as we receive the wrong product back, his return will be processed and a credit to the original form of payment will be made.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
We are very sorry to hear of Mr. [redacted]'s comments regarding his recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him.
Every effort has been made to ensure accuracy of information listed on our website. According to our records,...
additional items have been sent at no cost to compensate him for the website description error. We regret he did not feel that he received excellent customer service from our agent. Customer service is our number one priority. Mr. [redacted] is an important customer and we value his opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded his comments to the customer experience management staff for future training opportunities.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted] F.
Operation Support
Customer Care
We are sorry to hear Mr. [redacted] is not happy with our response. Please have him complete our return merchandise authorization request (RMA) on our website as soon as possible as we are unable to initiate a return without this. We appreciate his patience while we continue to monitor his claim. Regards, [redacted] Operation SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Aryn Gilenson
Complaint: [redacted]
I am rejecting this response because:I am unable to respond to the response sent by Opticsplanet.com. As I previously stated I was originally told they would not take back the items I ordered and as such persued a gunsmith to fix the defective problems. Now they are willing to take the items back after I have several days and $300 invested in a gunsmith. I have their original reply of stating I need to contact [redacted] and even gave me their website and customer service number. I reject their response as again they are taking something out of context and making a quote by me that was made much further down the line fer they want the item back and after I sent time and money to fix it. That has nothing to do with their original rejection. I still want a full refund of $170.98.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I understand it was a typographical error on their part, but it does not negate their responsibility of honoring the deal per Illinois Codes, California Business Codes, and Federal Trade act.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/01/21) */
We are very sorry to hear about [redacted]' recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim.
OpticsPlanet partners with only the most reliable...
carriers and apologizes for any delays caused by lost or damaged packages. According to our records, [redacted] was advised via email on 01/16/15 that we would stand by the decision of the [redacted] authorities with regard to his lost package claim appeal which was denied.
We did offer a suggestion to pursue the matter with local law enforcement officials regarding the potential theft of personal property. This action may allow him to pursue a claim with his homeowner's insurance to recover the value of the property.
We understand that this is not the outcome [redacted] was hoping for, but unfortunately, we must adhere to our lost package claim policy and abide by the decision of the carrier claim. We truly apologize for the inconvenience and we do hope [redacted] will allow us another chance to exceed his expectations.
Regards,
[redacted]
[redacted]
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Since many of our items ship directly from the manufacturer, availability of in...
stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently we are showing an April 21 back in stock date. If the item is no longer needed and/or Mr. [redacted] wishes to cancel, please have him contact us. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Well today they sent me an email cancelling my order after numerous story changes, failed to meet dates, and just yesterday was told November fifth. Then I file a complaint with the Revdex.com and now my order gets cancelled? Now I understand why their consumer affairs rating is so bad.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am still waiting for the refund of 175.12 to my card. The fact remains the seller has merchandise and I do not have the money. So that is where we are currently.In the future, I will do more research before spending that kind of money on line. In reviewing the consumer, I noticed at least 50, perhaps more regarding the way returns are handled. The fact I did not use [redacted] should not change the complexion of things. I do not live within immediate proximity to [redacted], so I returned the merchandise the way I received it. This [redacted] business is just a red hearing with little or no significance. The sellers representation of 30 day returns is at best a mere seller puffing, not their real policy. However, I did enclose letter setting forth the problems I experienced and return all items for refund. I suspect my next contact may have to involve the Feds which regulate transactions of this type.
We are very sorry to hear about Mr. [redacted] recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or...
damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, your claim was approved and credit was issued to the original form of payment. It should reflect on your statement shortly. We truly apologize for the inconvenience and we do hope Mr[redacted] will allow us another chance to exceed his expectations.Regards, [redacted] Operation SupportCustomer Care
Initial Business Response /* (1000, 5, 2015/05/12) */
We are very sorry to hear about [redacted]'s recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused her due to her missing item claim.
OpticsPlanet partners with only the most reliable...
carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation.
According to our records, her claim was approved and credit was issued to the original form of payment. It should reflect on her statement shortly.
We truly apologize for the inconvenience and we do hope [redacted] will allow us another chance to exceed her expectations.
Regards,
[redacted]
Operation Support
Customer Care
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are very sorry to hear about Mr. [redacted] recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or...
damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, Mr. [redacted] was advised via email on 05/28/17 that a lost package claim cannot be initiated until 06/09/17 as [redacted] allows 14 business days for the delivery of their packages. If a lost package claim is still needed at that time, a claim form will be sent to complete. This will initiate an investigation as to where the loss occurred. We appreciate his patience while we continue to monitor his order. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations.Regards,[redacted]Operations SupportCustomer Care
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Since many of our items ship directly from the manufacturer, availability...
of in stock items is not immediately known. When we receive an update, it is posted on our website. As Mr. [redacted] no longer wished to wait for the item, per his request we cancelled the order. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. We reviewed the items Mr. [redacted] listed in his complaint and all items...
were below Lyman’s prices online. We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted] Operation SupportCustomer Care
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Our records indicate that at the time his order was placed we were not aware...
of the items discontinued status. Items on discontinued status are either no longer available from the manufacturer or Optics Planet no longer sells. An email was sent advising him of this information. We have requested our web content team update our website accordingly. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted] Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry for the issues Ms. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused her.OpticsPlanet strives to process all returns within 10 business days of the receipt of the returned merchandise. However,...
sometimes delays occur. According to our records, her return was processed and credit was issued to the original form of payment today 03/06/17. Credit card companies vary in the time required to post credits back to a customer's account. Please consult the credit card company for additional information regarding credit policies.Again we deeply apologize for any inconvenience caused by this issue. We hope Ms. [redacted] will see past this single experience and allow us another chance to exceed her expectations in the future.Regards,[redacted]Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.
I have checked with [redacted] Company and they have stated that the order backlog is only 2-3 months and not 6-7 months. Other vendors are getting and shipping the same product within 2-3 months or less.If the product is not received shortly after October 25, 2017, I will reopen this complaint.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/28) */
We are very sorry to hear about Mr.[redacted] recent shopping experience. Due to an error in our shipping department, he was again sent an incorrect item. Please accept our apology for any inconvenience or frustration we may have caused him....
According to UPS, his package has shipped back to our warehouse. As soon as we receive the wrong product back, his return will be processed and a credit to the original form of payment will be made.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
We are very sorry to hear of Mr. [redacted]'s comments regarding his recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him.
Every effort has been made to ensure accuracy of information listed on our website. According to our records,...
additional items have been sent at no cost to compensate him for the website description error. We regret he did not feel that he received excellent customer service from our agent. Customer service is our number one priority. Mr. [redacted] is an important customer and we value his opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded his comments to the customer experience management staff for future training opportunities.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted] F.
Operation Support
Customer Care
We are sorry to hear Mr. [redacted] is not happy with our response. Please have him complete our return merchandise authorization request (RMA) on our website as soon as possible as we are unable to initiate a return without this. We appreciate his patience while we continue to monitor his claim. Regards, [redacted] Operation SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Aryn Gilenson