We are very sorry for the issues Mr. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him.OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. Unfortunately, since Mr....
[redacted] did not use our return label, his order may take additional time to process. His package will be routed to our receiving department as there is no indication on the package that his package was a returned order. We encourage customers to use our prepaid label to avoid further delays in processing time. When they determine it is a returned customer order, then it will be redirected to our returns department. This could be the reason he received conflicting information from our customer service agents and for that we apologize. We will continue to monitor his order and process his return as soon as possible. We appreciate his patience.Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Initial Business Response /* (1000, 5, 2015/09/01) */
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue [redacted] have caused him.
Pricing and...
availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr.[redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response the company refuses any responsibility for any of its action. OP says they can change prices without notice, has no liability for its pricing errors , can cancel orders without any reason and is not responsible for any of its errors. In conclusion , they are saying they are not accountable to customers for any action whatsoever and its wrongdoing must be regarded as an accepted fact.
When Optics Planets says blankly that its total business policy is complete unaccountability how can they maintain Revdex.com accreditation? With over a hundred complaints about the company it appears to be using the Revdex.com as cover for substandard business practices it refuses to take responsibility for fully aware they can't meet public demands for service.
A sad state of affairs for company and the Revdex.com as it should protect consumers against companies like Optics Planet.
Final Business Response /* (4000, 9, 2015/09/09) */
We are sorry to hear Mr.[redacted] is not happy with our response.
As stated in our previous correspondence, pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein. A copy of our policy can be located at http://www.opticsplanet.com/our-policy.html.
To try and make our apology seem more tangible, we have enclosed a discount coupon [redacted]) for a future purchase as our gesture of goodwill.
We know this is not the response Mr.[redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations.
Regards,
[redacted]
Operation Support
Customer Care
Initial Business Response /* (1000, 5, 2015/02/11) */
We are very sorry to hear about [redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Unfortunately, some of our inventory does...
indeed come from the manufacturer and extended back order times are expected on popular items.
The information that was provided was all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
According to our records, [redacted] has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. [redacted] will have to check with his card issuer to release the hold on the funds.
Again we deeply apologize for any inconvenience caused by this issue. We hope [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bank advised that funds were in fact captured on a credit card not a debit card. Further, still receiving emails that my order in on hold as of five minutes ago and not cancelled.
Final Business Response /* (4000, 9, 2015/02/12) */
We are sorry to hear that [redacted] is not happy with our response.
As the item he has order was never shipped, charges we never processed. We do authorize the amount when the order is placed, however we do not charge. The authorization expires differently between credit card companies and Optics Planet cannot circumvent their processes or procedures. He needs to reach out to his card issuer.
We apologize for the inconvenience and frustration we have caused [redacted] during this incident.
[redacted]
We are very sorry to hear Mr. [redacted] was unhappy with his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused him due to his lost package claim. OpticsPlanet partners with only the most reliable...
carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, Mr. [redacted] claim was approved and credit was issued to the original form of payment. It should reflect on his statement shortly. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted]
Operation SupportCustomer Care
We are very sorry to hear that Ms. [redacted] was unsatisfied with her recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused her. According to [redacted] the package has not shipped back to our warehouse yet. As soon as we receive her package, a return...
will be processed and a credit to the original form of payment will be made. We appreciate Ms. [redacted] patience while we continue to monitor her order. We truly apologize for the delay and we do hope she will allow us another chance to exceed her expectations. Regards, [redacted] Operation SupportCustomer Care
We are very sorry for the issues Mr. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him.According to our records, a check request was submitted for the $17.98 credit promised him. If he would like to return the...
items, our return policy allows customers who are not satisfied with their purchase to return most items within 30 days of receipt for an exchange or full refund. Please see our website for further information. If he wishes to return the item, please have him complete a Return Merchandise Authorization form (RMA) to initiate the process.Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted] Operation SupportCustomer Care
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.Since many of our items ship directly from the manufacturer, availability of in...
stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. The manufacturer ships us a few of these SKUs every couple of months, that is why he is currently 5th in line to receive one. If the item is no longer needed and/or Mr. [redacted] wishes to cancel, please have him contact us. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted]Operations SupportCustomer Care
We are very sorry to hear about Ms. [redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused her. Since many of our items ship directly from the manufacturer, availability of in stock items...
is not immediately known. When we receive an update, it is posted on our website. As Ms. [redacted] no longer wished to wait for the item, per her request we cancelled the order. We have forwarded his complaint over to the customer service management staff for future training opportunities. Again we deeply apologize for any inconvenience caused by this issue. We hope Ms. [redacted] will see past this single experience and allow us another chance to exceed her expectations in the future. Regards,[redacted]Operations SupportCustomer Care
We are sorry to hear Mr. [redacted] is not happy with our response. As stated in our previous correspondence, at the time his order was placed we were not aware of the items discontinued status. Items on discontinued status are either no longer available from the manufacturer or Optics Planet no longer sells. Unfortunately, we cannot comply with his request. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards,[redacted]Operations SupportCustomer Care
Complaint: [redacted]
I am rejecting this response because: the manufacturer; [redacted] has been contacted as of 12/29/2016 and advises no such delays exist. Perhaps the businesses should speak to one another instead of allowing their mutual customer to remain unsatisfied with ambiguous information.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Empty words - I just checked their prices for Lyman sizing dies on their site http://www.opticsplanet.com/lyman-sizing-dies-h-i.html they're still showing list prices above the Lyman MSRP $34.99 for all size H&I sizing Dies leading MISLEADING REPRESENTATIONS OF DISCOUNTS they had the same Comments from me on Monday - and didn't Fix -- THEREFORE IF THEY SHOW A MSRP OF $39.99 OR 38.99 VS THE 34.99 ON THE LYMAN WEBSITETHEY'RE INFLATING THEIR PERCENT DISCOUNT -- LURING CUSTOMERS IN WITH FALSE INFORMATION SINCE THEY DIDN'T FIX IT - WHEN IT WAS SPECIFICALLY POINTED OUT TO THEM I BELIEVE THEY ARE RECALCITRANT IN THIS FALSE ADVERTISING TECHNIQUE
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/21) */
We are very sorry to hear about Mr.[redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
As his original order was discounted by...
$169, an additional credit of $179 was issued to his original form of payment. The credit should reflect on his credit card statement shortly. That brings the total amount paid to $801, which is below our advertised price of $899. This amount was confirmed after reviewing the phone conversation between Mr.[redacted] and our call center supervisor.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr.[redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Optics Planet has processed a credit to my card. However, I have a couple of observations.
Optics Planet claims to have "customer satisfaction" as a high corporate value. Great! Basically Optics Planet is a middleman. All they do is process a payment, pick something off of a shelf and mail it. They do not manufacture anything. A very simple corporate task that probably results in very few customer complaints as a percent of total orders.
To me the real test of customer satisfaction is when things go wrong. Like in my case. I never received what I ordered. Optics never tried to satisfy the order. Optics Planet was subject to bouts of 'untruthiness'. Last, I had to spend a lot of money to get the missing component of my order. This is NOT customer satisfaction by any standard.
I am retired from a [redacted] winning company. I think I have a fairly decent idea about what great customer service and satisfaction is about. I believe that Optics Planet simply uses the these quality related expressions as corporate speak. My perspective concludes that Optics Planet has no idea about what real customer service is.
I accepted their financial settlement only to get away from these people and eat my financial loss.
We are very sorry to hear about Mr. [redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. This being said the information that you were provided with is all the information we...
obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order. According to our supplier, we expect the item to be back in stock approximately September 15. As soon as it is in our warehouse, we will process and ship the item. An email will be sent with confirmation and tracking information. Or, we can cancel this order for him. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.Regards,[redacted]Operations SupportCustomer Care
We are very sorry for the issues Mr. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him.OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. Unfortunately, since Mr....
[redacted] did not use our return label, his order may take additional time to process. His package will be routed to our receiving department as there is no indication on the package that his package was a returned order. We encourage customers to use our prepaid label to avoid further delays in processing time. When they determine it is a returned customer order, then it will be redirected to our returns department. This could be the reason he received conflicting information from our customer service agents and for that we apologize. We will continue to monitor his order and process his return as soon as possible. We appreciate his patience.Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Initial Business Response /* (1000, 5, 2015/09/01) */
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue [redacted] have caused him.
Pricing and...
availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr.[redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response the company refuses any responsibility for any of its action. OP says they can change prices without notice, has no liability for its pricing errors , can cancel orders without any reason and is not responsible for any of its errors. In conclusion , they are saying they are not accountable to customers for any action whatsoever and its wrongdoing must be regarded as an accepted fact.
When Optics Planets says blankly that its total business policy is complete unaccountability how can they maintain Revdex.com accreditation? With over a hundred complaints about the company it appears to be using the Revdex.com as cover for substandard business practices it refuses to take responsibility for fully aware they can't meet public demands for service.
A sad state of affairs for company and the Revdex.com as it should protect consumers against companies like Optics Planet.
Final Business Response /* (4000, 9, 2015/09/09) */
We are sorry to hear Mr.[redacted] is not happy with our response.
As stated in our previous correspondence, pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein. A copy of our policy can be located at http://www.opticsplanet.com/our-policy.html.
To try and make our apology seem more tangible, we have enclosed a discount coupon [redacted]) for a future purchase as our gesture of goodwill.
We know this is not the response Mr.[redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations.
Regards,
[redacted]
Operation Support
Customer Care
Initial Business Response /* (1000, 5, 2015/02/11) */
We are very sorry to hear about [redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Unfortunately, some of our inventory does...
indeed come from the manufacturer and extended back order times are expected on popular items.
The information that was provided was all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
According to our records, [redacted] has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. [redacted] will have to check with his card issuer to release the hold on the funds.
Again we deeply apologize for any inconvenience caused by this issue. We hope [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bank advised that funds were in fact captured on a credit card not a debit card. Further, still receiving emails that my order in on hold as of five minutes ago and not cancelled.
Final Business Response /* (4000, 9, 2015/02/12) */
We are sorry to hear that [redacted] is not happy with our response.
As the item he has order was never shipped, charges we never processed. We do authorize the amount when the order is placed, however we do not charge. The authorization expires differently between credit card companies and Optics Planet cannot circumvent their processes or procedures. He needs to reach out to his card issuer.
We apologize for the inconvenience and frustration we have caused [redacted] during this incident.
[redacted]
We are very sorry to hear Mr. [redacted] was unhappy with his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused him due to his lost package claim. OpticsPlanet partners with only the most reliable...
carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, Mr. [redacted] claim was approved and credit was issued to the original form of payment. It should reflect on his statement shortly. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted]
Operation SupportCustomer Care
We are very sorry to hear that Ms. [redacted] was unsatisfied with her recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused her. According to [redacted] the package has not shipped back to our warehouse yet. As soon as we receive her package, a return...
will be processed and a credit to the original form of payment will be made. We appreciate Ms. [redacted] patience while we continue to monitor her order. We truly apologize for the delay and we do hope she will allow us another chance to exceed her expectations. Regards, [redacted] Operation SupportCustomer Care
We are very sorry for the issues Mr. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him.According to our records, a check request was submitted for the $17.98 credit promised him. If he would like to return the...
items, our return policy allows customers who are not satisfied with their purchase to return most items within 30 days of receipt for an exchange or full refund. Please see our website for further information. If he wishes to return the item, please have him complete a Return Merchandise Authorization form (RMA) to initiate the process.Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted] Operation SupportCustomer Care
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.Since many of our items ship directly from the manufacturer, availability of in...
stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. The manufacturer ships us a few of these SKUs every couple of months, that is why he is currently 5th in line to receive one. If the item is no longer needed and/or Mr. [redacted] wishes to cancel, please have him contact us. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted]Operations SupportCustomer Care
We are very sorry to hear about Ms. [redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused her. Since many of our items ship directly from the manufacturer, availability of in stock items...
is not immediately known. When we receive an update, it is posted on our website. As Ms. [redacted] no longer wished to wait for the item, per her request we cancelled the order. We have forwarded his complaint over to the customer service management staff for future training opportunities. Again we deeply apologize for any inconvenience caused by this issue. We hope Ms. [redacted] will see past this single experience and allow us another chance to exceed her expectations in the future. Regards,[redacted]Operations SupportCustomer Care
We are sorry to hear Mr. [redacted] is not happy with our response. As stated in our previous correspondence, at the time his order was placed we were not aware of the items discontinued status. Items on discontinued status are either no longer available from the manufacturer or Optics Planet no longer sells. Unfortunately, we cannot comply with his request. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards,[redacted]Operations SupportCustomer Care
Complaint: [redacted]
I am rejecting this response because: the manufacturer; [redacted] has been contacted as of 12/29/2016 and advises no such delays exist. Perhaps the businesses should speak to one another instead of allowing their mutual customer to remain unsatisfied with ambiguous information.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Empty words - I just checked their prices for Lyman sizing dies on their site http://www.opticsplanet.com/lyman-sizing-dies-h-i.html they're still showing list prices above the Lyman MSRP $34.99 for all size H&I sizing Dies leading MISLEADING REPRESENTATIONS OF DISCOUNTS they had the same Comments from me on Monday - and didn't Fix -- THEREFORE IF THEY SHOW A MSRP OF $39.99 OR 38.99 VS THE 34.99 ON THE LYMAN WEBSITETHEY'RE INFLATING THEIR PERCENT DISCOUNT -- LURING CUSTOMERS IN WITH FALSE INFORMATION SINCE THEY DIDN'T FIX IT - WHEN IT WAS SPECIFICALLY POINTED OUT TO THEM I BELIEVE THEY ARE RECALCITRANT IN THIS FALSE ADVERTISING TECHNIQUE
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/21) */
We are very sorry to hear about Mr.[redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
As his original order was discounted by...
$169, an additional credit of $179 was issued to his original form of payment. The credit should reflect on his credit card statement shortly. That brings the total amount paid to $801, which is below our advertised price of $899. This amount was confirmed after reviewing the phone conversation between Mr.[redacted] and our call center supervisor.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr.[redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Optics Planet has processed a credit to my card. However, I have a couple of observations.
Optics Planet claims to have "customer satisfaction" as a high corporate value. Great! Basically Optics Planet is a middleman. All they do is process a payment, pick something off of a shelf and mail it. They do not manufacture anything. A very simple corporate task that probably results in very few customer complaints as a percent of total orders.
To me the real test of customer satisfaction is when things go wrong. Like in my case. I never received what I ordered. Optics never tried to satisfy the order. Optics Planet was subject to bouts of 'untruthiness'. Last, I had to spend a lot of money to get the missing component of my order. This is NOT customer satisfaction by any standard.
I am retired from a [redacted] winning company. I think I have a fairly decent idea about what great customer service and satisfaction is about. I believe that Optics Planet simply uses the these quality related expressions as corporate speak. My perspective concludes that Optics Planet has no idea about what real customer service is.
I accepted their financial settlement only to get away from these people and eat my financial loss.
We are very sorry to hear about Mr. [redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. This being said the information that you were provided with is all the information we...
obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order. According to our supplier, we expect the item to be back in stock approximately September 15. As soon as it is in our warehouse, we will process and ship the item. An email will be sent with confirmation and tracking information. Or, we can cancel this order for him. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.Regards,[redacted]Operations SupportCustomer Care