We are very sorry to hear about Mr. [redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Customers can check product availability by clicking under add to cart button. Since many of...
our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. According to our records, Mr. [redacted] has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. [redacted] will have to check with his card issuer to release the hold on the funds. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.Regards, [redacted] Operation SupportCustomer Care
credit has been issued. everything is all set.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry to hear of Mr[redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.Since many of our items ship directly from the manufacturer, availability of...
in stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently, the manufacturer does not have an updated back in stock date. If the item is no longer needed and/or Mr. [redacted] wishes to cancel, please have him contact us. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are sorry to hear Mr. [redacted] is not happy with our response. We received an updated ETA from the manufacturer. Currently they show shipment in late October with an estimated arrival date of October 25, 2017. Please let us now if he would like to hold or cancel this order. Unfortunately, we cannot control when the manufacturer produces or ships products. We can only provide updated information to our customers as it becomes available. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter. Regards,[redacted]Operations SUpportCustomer Care
We are very sorry to hear Ms. [redacted] is not happy with our response. Ms. [redacted] order was cancelled per her request as she did not want to wait on the backorder. Unfortunately, we can only update our website with information obtained from the manufacturer on expected ship dates. At this point, we still do not have an estimated back in stock date. As Ms. [redacted] is an important customer, we welcome the opportunity to serve him in the future.Regards, [redacted]Operations SupportCustomer Care
We are sorry to hear Mr. [redacted] is not happy with our response. To try and make our apology seem more tangible, we have upgraded his shipping to 2-Day when the product does become available in our warehouse.We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards,[redacted]Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Let me add that the original shipping notice stated both items shipped under the same tracking # (not true). I spoke to customer service 8 times and after three weeks of various excuses I was told the offsite shipper also had "another" 21 days to decide if the package was lost. After filing a complaint with the Revdex.com, Optics planet still took their full ten days to respond. That being said as long as I have been credited the charge for the range bag and it will show up on my credit card....we are done here.
[redacted]
[redacted] We are very sorry to hear about Ms. [redacted] recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused her due to her lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any...
delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, Ms. [redacted] claim was approved and a refund to her original form of payment was issued on 1/11/16. We appreciate her patience during this process. We truly apologize for the inconvenience and we do hope Ms. Howard will allow us another chance to exceed her expectations. Regards, [redacted] Operation Support Customer Care
Initial Business Response /* (1000, 5, 2015/03/17) */
We are very sorry to hear of [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
Since many of our items...
ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. As we did not want [redacted] to wait for the product to be shipped to our warehouse, we requested our vendor ship directly to him.
Again we deeply apologize for any inconvenience caused by this issue. We hope [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
I am partially rejecting this response because: I do not completely agree with Optics Planet response. Per my original statement: "I called Optics Planet. Optics Planet said it was in transit and would be delivered the next day. After waiting another 4 days and no delivery, I called Optics Planet again on 4-11-17 and Optics Planet representative said it would be shipped a few months later." Optics Planet representatives lied to me several times on shipment based on Optics Planet employees indicating the order had been processed and (1) I should receive item the next day and (2) during follow up call another Optics Planet representative said it would be shipped in a few months. I do not consider 5 months as being a few months.I will accept Optics Planet offer of filling my order ASAP after the proposed September 15th delivery date. If I do not receive my order shortly after Sept. 15, I will file another Revdex.com complaint. I do not believe Optics Planet deserves the A+ Revdex.com rating based on the numerous internet postings I have recently reviewed. Evidently a lot of people like to gripe on the internet without taking the time and effort to make a formal Revdex.com complaint.
Sincerely,
[redacted]
We are very sorry to hear about Mr. [redacted] recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him. According to our records, we received and processed his return for credit to the original form of payment on 2/15/17. Again we deeply...
apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations Support Customer Care
We are sorry to hear Mr. [redacted] is not happy with our response. OpticsPlanet is committed to providing the best combination of price and service to our customers. Our valued relationships with elite suppliers allow us to negotiate reduced prices and pass the savings along to customers. All pricing is supplied directly from the manufacturer’s website. We have forwarded his complaint over to the customer service management staff for future training opportunities. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards, Theresa F. Operation SupportCustomer Care
hear of Mr. [redacted]'s comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently we are showing a November 5 back in stock date.
At the time of order placement, an authorization was placed on his form of payment; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. [redacted] will have to check with his card issuer to release the hold on the funds.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted] F.
Operation Support
Customer Care
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.Pricing and availability are subject to change without notice. OpticsPlanet has...
no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.To try and make our apology seem more tangible, we are sending a $25 gift certificate as our gesture of goodwill to his email address on file. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Initial Business Response /* (1000, 5, 2015/03/17) */
We are very sorry to hear of [redacted]'s comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
Since many of our...
items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. As [redacted] no longer wished to wait for the item, per his request we cancelled the order.
We have forwarded his complaint over to the customer service management staff for future training opportunities.
Again we deeply apologize for any inconvenience caused by this issue. We hope [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Complaint: [redacted]
I am rejecting this response because: same old lies from Optics Planet, same old lackof customer service (the title isn't Mr. it's Dr.), the Revdex.com alert is 100% accurate - Optics Planet routinely engages in illegal business activity!!!!! I cancelled the order because Optics Planet couldn't give me an ETA on the arrival. If they wanted me to prepay ($2038.00) -- no thank you. I wouldn't give a friend money on those terms let alone a bunch of crooks like Optics Planet
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the response is the exact same standard response given after every single review and complaint against the company on all consumer complaint websites accessible to OpticsPlanet. The very same response is given on every review on the Revdex.com website. This not only demonstrates a lack of regard or care for the consumer but the cliche response does not at all indicate any options by the company to resolve the matter. This response indicates nothing further will be done by the company. What is consistent in the complaints posted on every consumer complaint website, OpticPlanet advertises an inventory of items for purchase that the company does not ship because they don't have it.I spoke to a representative of the company on Thursday they informed me the item I purchased and never received was on back order by the manufacturer. I contacted the company and they informed me this is not true in fact I found the item on other online stores and they are ready to be shipped.I was also told by the representative that she conducted a google search of the item using the manufacturer product number which showed the item was sold at the same price listed on OpticsPlanet by several other companies yet was on back order. Not true. In fact, the search using the mpn results in nothing of such claim.
Sincerely,
[redacted]
I guess what it all boils down to is customer service or lack thereof in this case. It should NEVER take a month for a company to return funds to a customer, NEVER!!! I expect a refund will eventually come my way, however, it has not happened yet and when it does happen I will still have ill feelings toward this merchant, as they provided little to no customer service and show little to no concern for their customers. Definitely no repeat business from me.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We are very sorry for the issues Mr. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him. According to our records, a credit for $186.90 was issued to the original form of payment today, 02/09/17. It should reflect...
on his statement shortly. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations.Regards,[redacted]Operations SupportCustomer Care
We are very sorry to hear about Mr. [redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Customers can check product availability by clicking under add to cart button. Since many of...
our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. According to our records, Mr. [redacted] has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. [redacted] will have to check with his card issuer to release the hold on the funds. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.Regards, [redacted] Operation SupportCustomer Care
credit has been issued. everything is all set.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry to hear of Mr[redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.Since many of our items ship directly from the manufacturer, availability of...
in stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently, the manufacturer does not have an updated back in stock date. If the item is no longer needed and/or Mr. [redacted] wishes to cancel, please have him contact us. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are sorry to hear Mr. [redacted] is not happy with our response. We received an updated ETA from the manufacturer. Currently they show shipment in late October with an estimated arrival date of October 25, 2017. Please let us now if he would like to hold or cancel this order. Unfortunately, we cannot control when the manufacturer produces or ships products. We can only provide updated information to our customers as it becomes available. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter. Regards,[redacted]Operations SUpportCustomer Care
We are very sorry to hear Ms. [redacted] is not happy with our response. Ms. [redacted] order was cancelled per her request as she did not want to wait on the backorder. Unfortunately, we can only update our website with information obtained from the manufacturer on expected ship dates. At this point, we still do not have an estimated back in stock date. As Ms. [redacted] is an important customer, we welcome the opportunity to serve him in the future.Regards, [redacted]Operations SupportCustomer Care
We are sorry to hear Mr. [redacted] is not happy with our response. To try and make our apology seem more tangible, we have upgraded his shipping to 2-Day when the product does become available in our warehouse.We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards,[redacted]Operations SupportCustomer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Let me add that the original shipping notice stated both items shipped under the same tracking # (not true). I spoke to customer service 8 times and after three weeks of various excuses I was told the offsite shipper also had "another" 21 days to decide if the package was lost. After filing a complaint with the Revdex.com, Optics planet still took their full ten days to respond. That being said as long as I have been credited the charge for the range bag and it will show up on my credit card....we are done here.
[redacted]
[redacted] We are very sorry to hear about Ms. [redacted] recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused her due to her lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any...
delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, Ms. [redacted] claim was approved and a refund to her original form of payment was issued on 1/11/16. We appreciate her patience during this process. We truly apologize for the inconvenience and we do hope Ms. Howard will allow us another chance to exceed her expectations. Regards, [redacted] Operation Support Customer Care
Initial Business Response /* (1000, 5, 2015/03/17) */
We are very sorry to hear of [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
Since many of our items...
ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. As we did not want [redacted] to wait for the product to be shipped to our warehouse, we requested our vendor ship directly to him.
Again we deeply apologize for any inconvenience caused by this issue. We hope [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Complaint: [redacted]
I am partially rejecting this response because: I do not completely agree with Optics Planet response. Per my original statement: "I called Optics Planet. Optics Planet said it was in transit and would be delivered the next day. After waiting another 4 days and no delivery, I called Optics Planet again on 4-11-17 and Optics Planet representative said it would be shipped a few months later." Optics Planet representatives lied to me several times on shipment based on Optics Planet employees indicating the order had been processed and (1) I should receive item the next day and (2) during follow up call another Optics Planet representative said it would be shipped in a few months. I do not consider 5 months as being a few months.I will accept Optics Planet offer of filling my order ASAP after the proposed September 15th delivery date. If I do not receive my order shortly after Sept. 15, I will file another Revdex.com complaint. I do not believe Optics Planet deserves the A+ Revdex.com rating based on the numerous internet postings I have recently reviewed. Evidently a lot of people like to gripe on the internet without taking the time and effort to make a formal Revdex.com complaint.
Sincerely,
[redacted]
We are very sorry to hear about Mr. [redacted] recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him. According to our records, we received and processed his return for credit to the original form of payment on 2/15/17. Again we deeply...
apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations Support Customer Care
We are sorry to hear Mr. [redacted] is not happy with our response. OpticsPlanet is committed to providing the best combination of price and service to our customers. Our valued relationships with elite suppliers allow us to negotiate reduced prices and pass the savings along to customers. All pricing is supplied directly from the manufacturer’s website. We have forwarded his complaint over to the customer service management staff for future training opportunities. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards, Theresa F. Operation SupportCustomer Care
We are very sorry to...
hear of Mr. [redacted]'s comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently we are showing a November 5 back in stock date.
At the time of order placement, an authorization was placed on his form of payment; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. [redacted] will have to check with his card issuer to release the hold on the funds.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted] F.
Operation Support
Customer Care
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.Pricing and availability are subject to change without notice. OpticsPlanet has...
no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.To try and make our apology seem more tangible, we are sending a $25 gift certificate as our gesture of goodwill to his email address on file. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care
Initial Business Response /* (1000, 5, 2015/03/17) */
We are very sorry to hear of [redacted]'s comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
Since many of our...
items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. As [redacted] no longer wished to wait for the item, per his request we cancelled the order.
We have forwarded his complaint over to the customer service management staff for future training opportunities.
Again we deeply apologize for any inconvenience caused by this issue. We hope [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Complaint: [redacted]
I am rejecting this response because: same old lies from Optics Planet, same old lackof customer service (the title isn't Mr. it's Dr.), the Revdex.com alert is 100% accurate - Optics Planet routinely engages in illegal business activity!!!!! I cancelled the order because Optics Planet couldn't give me an ETA on the arrival. If they wanted me to prepay ($2038.00) -- no thank you. I wouldn't give a friend money on those terms let alone a bunch of crooks like Optics Planet
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the response is the exact same standard response given after every single review and complaint against the company on all consumer complaint websites accessible to OpticsPlanet. The very same response is given on every review on the Revdex.com website. This not only demonstrates a lack of regard or care for the consumer but the cliche response does not at all indicate any options by the company to resolve the matter. This response indicates nothing further will be done by the company. What is consistent in the complaints posted on every consumer complaint website, OpticPlanet advertises an inventory of items for purchase that the company does not ship because they don't have it.I spoke to a representative of the company on Thursday they informed me the item I purchased and never received was on back order by the manufacturer. I contacted the company and they informed me this is not true in fact I found the item on other online stores and they are ready to be shipped.I was also told by the representative that she conducted a google search of the item using the manufacturer product number which showed the item was sold at the same price listed on OpticsPlanet by several other companies yet was on back order. Not true. In fact, the search using the mpn results in nothing of such claim.
Sincerely,
[redacted]
I guess what it all boils down to is customer service or lack thereof in this case. It should NEVER take a month for a company to return funds to a customer, NEVER!!! I expect a refund will eventually come my way, however, it has not happened yet and when it does happen I will still have ill feelings toward this merchant, as they provided little to no customer service and show little to no concern for their customers. Definitely no repeat business from me.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We are very sorry for the issues Mr. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him. According to our records, a credit for $186.90 was issued to the original form of payment today, 02/09/17. It should reflect...
on his statement shortly. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations.Regards,[redacted]Operations SupportCustomer Care