An officer of our company spoke with Mr [redacted] , and we were told Mr [redacted] wanted to remain in the program, and we sent he and his wife their first $gift card 9/25/We also called him again on 10/to follow up to see if he had any additional questions.As far as we are concerned, this matter is closed
Our Member Services representative spoke with [redacted] , and all is resolvedWe are not sure why her credit union had any issue with the Member Rewards check we had sent to [redacted] [redacted] chose to remain as a Member in our wonderful program for homeowners, and has cashed her first Member Rewards check we sent to herWe appreciate [redacted] letting us know her credit union had an issue with the checkThank you [redacted]
To whom it may concern:Despite the [redacted] ' request to cancel being made two months after they registered to join the program, which is long after the three business day right to cancel, nonetheless, we have conditionally cancelled their registration which they now claim to have not completedWe have conditionally canceled their registration subject to their home not showing up as being for sale in the next two yearsIf the home shows up as being for sale in the next two years, this would cause us to think that the request to cancel is not legitimate, and could possibly be due to unethical behavior, and if so, we will pursue our rights under the law.The [redacted] ' should be aware that their statement about our program being a scam is both ludicrous, and libelous, and we have referred this matter to our lawyers to consider filing a lawsuit against the [redacted] ' for making numerous unsupported statements about us which could damage our reputation.The [redacted] ' complaint to the Revdex.com contains multiple and dishonest statementsOne such statement is that Exceed is not a Revdex.com Accredited Business, which indeed it is, enjoying, and quite proud of, its A+ rating with the Revdex.comAnother statement by the [redacted] ' is that our website [redacted] .com 'proved to be invalid'It surely seems odd, and dishonest, that they claim our website URL 'proved to be invalid' when every other Internet user in the world is able to enter [redacted] .com and arrive at our website.Homeowners pay us $to join our program, $to be in our program, $if they never sell their home, and $if they sell their home in the future using their choice of any of our many cooperating brokersIt is completely illogical, and without merit, for anyone to ever suggest we are a scamWhen, from time to time, someone makes such a foolish and unsupportable claim, we always ask 'how could this possibly be a scam', and to date, no one has ever provided an answer, which causes us to continue to know, as we have always known, that our program is wonderful for homeowners, and could never be a scamIf the [redacted] ', or anyone else, can give us any reason how our program could be a scam, please be sure to let us know.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTo answer their questions: I never spoke to a single representative about this programNo one called me or came to my door and I did not sign up for this on my own so I am very skeptical about this Reasons Why It Seems Like A Scam: Because of the, above I am VERY skeptical when I am sent information telling me that I have joined a program and even more skeptical when a random company I have never heard of sends me a live check It is always nice to receive free money, but when I have never heard of the company or received ANY correspondence from them, it seems fishy at best The letter that I received stated that I joined this program in I have never received any correspondenceIf I joined in 2014, why was I sent a check years after that? For what reason? The letter that I received also indicated that I MUST contact this company before I sell my houseThis seems like a threat - if I do not call this company (which I have no intention of doing) what will happen? Will I be sued? Will I have to pay a fine? Will I have to pay back all this money they have sent me? It doesn't make sense I fear what will happen to me if I cash this checkI worry if it is some sort of virus that will steal my information or bind me to some unknown contract In short, I have only ever received one single piece of correspondence from a company I have never heard of (nor had my lender) - a letter stating I signed up, with a live check for $telling me that I have to contact them if I want to sell my houseI do not trust this at all, which is why I went online to do some diggingSeveral sites mentioned this to be a scam and they had over complaints on Revdex.com I am satisfied with the response because I received an email yesterday from someone stating that my "membership" had been canceled Sincerely, [redacted]
We are confused what he is complaining about He says he signed up for the program He says he decided he wanted to cancel his registration due to reading fall nonsense on the Internet He emailed asking for his registration to be cancelled Per his request, we cancelled his registration
An officer of our company spoke with Mr [redacted] , and we were told Mr [redacted] wanted to remain in the program, and we sent he and his wife their first $gift card 9/25/ We also called him again on 10/to follow up to see if he had any additional questionsAs far as we are concerned, this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is a scam company and wanted others to find out about this issue so they will not have the same problem as we did Sincerely, [redacted]
We pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program) Homeowners pay us $to join our program, $to be a member, $if they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their home No homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one penny *** spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeownersThe marketer is no longer marketing our program We, as a licensed real estate broker, enter into cooperating broker referral agreements with other brokersWe are in long term agreements with more than 1,real estate brokerages across the United States, comprising more than 5,offices, and in those offices are more than 250,licensed real estate agentsAmong our more than 1,contracted cooperating brokers are 70% of the largest brokerages in the United States (almost all of the other 30% are in states in which we are not active) We give our members cash benefits to spend on whatever they want to buy themselves, on average years before they sell their home! And they can keep it even if they never sell their home! When the home sells in the future, the cooperating broker pays us an industry standard referral fee We ALWAYS put our homeowner members, our clients, first, above all else Pursuant to [redacted] wishes, we have cancelled [redacted] registration in our program, and as a result, as [redacted] desires, we will not be paying [redacted] $to $10,(for which James would have paid us $0) Thank you
According to our records, [redacted] registered for our program after speaking with an independent contractor marketer of our programNonetheless, we have cancelled [redacted] registration in our wonderful program for homeowners As a result of cancelling Michael's and his wife's registration in our program, we will not be providing them with $2,for which they would have paid us $Thank you
Homeowners pay us $to join our program, $to be a member, $if they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their homeNo homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one pennyWe pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program)It seems [redacted] likely spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeowners, likely at his homeThe marketer is no longer marketing our programWe, as a licensed real estate broker, enter into cooperating broker referral agreements only with other brokersWe are in long term agreements with more than 1,real estate brokerages across the United States, comprising more than 5,offices, and in those offices are more than 250,licensed real estate agentsAmong our more than 1,contracted cooperating brokers are about 70% of the largest brokerages in the United States (almost all of the other 30% are in states in which we are not active) We give our members cash benefits to spend on whatever they want to buy themselves, on average years before they sell their home! And they can keep it even if they never sell their home! When the home sells in the future, the cooperating broker pays us an industry standard referral fee With a home such as [redacted] 's home, [redacted] would have received $from us for which he would have paid us $(he mentioned he had just received his first check from us) Our homeowner members themselves choose which of our many outstanding cooperating brokers they would like to work with when selling their homeThey may change their selection any time at no cost, as often as they like, until they enter into a listing agreement with their chosen broker to sell their homeWe ALWAYS put our homeowner members, our clients, first, above all else As mentioned above, we have never asked a homeowner to pay us one penny, and no homeowner has ever paid us one pennySo, if [redacted] thinks it is better for him to NOT receive $ from us, for which he would pay $0, then [redacted] indeed should not be a member of our Smart Homeowners Program (we named the program for our members)Pursuant to his wishes, we have cancelled [redacted] ’s registration in our program, and as a result, as [redacted] desires, we will not be paying [redacted] $(for which he would have paid $0)One request please: [redacted] has stated “I believe that this is a scam” can he PLEASE explain how this could possibly be a scam, when the fact is we were paying him a total of $(he says he just got his first check), and he is paying us $0? We are that very rare occurrence of something that sounds to good to be true, but actually isIf anyone reading this can please explain how we could possibly be a scam, when we are paying millions of dollars to our homeowner members, and they have paid us $0, please do soThank you
It is confusing that Mr [redacted] says he tried to contact us 'with no results', yet he also states he spoke with us December 17thMr [redacted] apparently months ago spoke with an independent marketer about our program, not an employee of our companyAn officer of our company will contact Mr [redacted] and will resolve this to our mutual satisfactionThank you
Homeowners pay us $to join our program, $to be a member, $of they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their home.No homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one penny.We pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program).Mr [redacted] spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeownersAccording to Mr [redacted] , the third party marketer failed to accurately explain the program to himThe marketer is no longer marketing our program.Even though Mr [redacted] acknowledged that he signed up for the program, pursuant to his wishes, we have cancelled his registration in our program, and as a result, we will not be paying him $for being a member in our program.Thank you
Complaint: [redacted] I am rejecting this response because:It is my understanding that we can terminate our contact with a one year noticeI would like to make that notice today to have our contract terminated on 4/25/Please confirm that this is correct, received and understoodThank youBest, [redacted] Marketing Manager [redacted] Realty Sincerely, [redacted]
Our program for homeowners benefits both homeowners, as well as real estate agents and brokers who put their clients firstWe and our network Cooperating Brokers always put the needs and interests of our clients firstWe provide homeowners between $and $10,in member rewards (amount determined by the value of the member home when they join our program)Homeowners pay us $to join our program, $to be a member, $if they sell their home whenever they choose to sell their home using any cooperating broker they choose, $if they never sell their homeNo homeowner has ever been asked to pay us one penny No homeowner has ever paid us one pennyWE PAY HOMEOWNERS MONEYTHEY DO NOT PAY US ONE PENNYIT IS IMPOSSIBLE THAT WE COULD BE A SCAMWe provide hard working real estate brokers and agents with home buyers and home sellersAnd when we do, we are paid a reasonable industry standard broker to broker referral fee upon the closing of the transactionsOur network consists of more than 1,contracted Cooperating Brokerages across the USA, with more than 5,participating offices with more than 250,licensed real estate agentsThe [redacted] s’ complaint misrepresents the facts, and within their complaint they contradict themselves, saying: “I am happy to refund the initial upfront payment of $they made” ($that Exceed paid to the [redacted] s)Then, two sentences later, they say “Exceed has voided this contract by not sending any payments as specified on their site”Which is it? Obviously, as the [redacted] s know, they did receive their first $payment, pursuant to the terms of their agreement with Exceed, which they cashed or deposited into their bank account, as evidenced by our bank records, or why else would they be offering to “refund the initial upfront payment of $200” we paid to them? The [redacted] s e-signed the homeowner agreement to which they are a party, and they have always had access to the agreement before and after they joined the programThe [redacted] s were provided three business days to cancel their agreement with us, which is clearly communicated to all of our members multiple times IN BOLD CAPSAdditionally, upon registration, we provide all members a completed cancellation notice for them to mail to usWe also accept cancellations by email within that three-business day periodThe [redacted] s joined the program 2/9/They cashed their first $reward check 4/7/16, and are welcome to cash their second $reward checkOf interest, Mr [redacted] just left a phone message for us, in which he claims he never signed our agreement, which may suggest that his wife forged his signature? However, when looking at our bank records, they BOTH signed the first $check we sent to them when they cashed or deposited our check into their account (further ratifying their agreement with us) The [redacted] s violate the law by stating our service is a scam, which is impossibleTo the contrary, we value our relationships with our homeowner membersSadly, from time to time we come across a real estate agent who puts themselves above the needs of their clients, which is what seems may have occurred in this caseBased on what we have been told, it seems the agent involved in this case thinks they own their past clients (even though there was no agreement between them regarding the future sale of their home) and that it is proper to take money out of the clients’ pockets and put it in the agent’s pocketThe [redacted] s’ home, if they sell it soon as seems to be their desire, will sell for approximately $440,000, according to independent 3rd party estimate of the value of their homeIf the commission they pay for the sale of their home is as sometimes occurs on Long Island 5%, the sell side commission would typically be 2.5%, in this case, $11, of which the agent would typically receive an amount in the range of $8,So, if we were to be paid our contracted referral fee, using the preceding figures as the basis for the example, the agent would instead receive a commission of $5,720, which it seems in this case has made the agent angry, due to the agent thinking they own the client, and the agent would rather put an extra $3,in their pocket (in the agent’s pocket), while depriving the client, the [redacted] s, of the $1,we pay to the [redacted] s The question is, who is looking out for the [redacted] s’ best interest here? Exceed, who pays them $1,for which they pay $0, or the agent who it seems is more concerned with making $8,instead of $5,720, another $3,080, for helping the [redacted] s to sell their home? Obviously, Exceed is putting the [redacted] s’ best interest firstIt seems that the [redacted] s have been misinformed by whoever they claim to have spoken to at [redacted] , out of ignorance or making statementsThis is out of character compared to most of our interactions with [redacted] brokers, agents and management over the past near ten yearsWe value our long-term relationship with many [redacted] franchisees and company owned [redacted] regions, brokers, and agents throughout the USAAssuming the [redacted] s sell their property through [redacted] , as they desire, or with the help of any other contracted broker that is a part of Exceed’s network, and they retract their libelous complaint and make no further or libelous statements about Exceed, they will have no liability to Exceed, or responsibility for making payment to Exceed of any amount arising out of the sale of their propertyFollowing their closing with any broker in Exceed’s network, Exceed will send them the balance of the $1,member benefits We were provided May 4, a written acknowledgement of [redacted] ’s acceptance of the referral It would be a shame for the [redacted] s to incur legal fees unnecessarily should they continue to libel us or otherwise cause us any additional harm beyond the harm they have already caused usMrand Mrs [redacted] , we pay you $1,000, $of which you’ve already received and signed for you have paid us nothing you are arguing with the wrong party! In conclusion, the agreement the [redacted] s entered into with Exceed LLC (“Exceed”) remains in effect and has not been cancelledPlease note that in accordance with the terms of the agreement, it may only be modified in writing with our acceptanceExceed has not agreed to, and will not agree to, any modification We remain willing to continue to provide any assistance desired to support the sale of the [redacted] s’ home, with whichever of our Cooperating Brokers they choose, pursuant to their agreement with us We look forward to providing them the balance of their $1,member rewards immediately following the sale of their home! Thank you
[redacted] Hello, I filed a complaint today against Exceed Smart Homeowner Program, but the issue has been resolved and I would like to drop my complaint before it posts to siteI have not received an email yetcomplaint filed 7/13/ [redacted] I spoke to Tom at exceed tonight and he agreed that the membership would be canceled with no penaltiesNo further action needed on my part Please let me know if there is anything further that you need in order to drop this complaint as the issue was resolved on 7/13/ thank you,
The marketer Mr [redacted] spoke with is not our employeeHe works for an independent contractor marketerWe have forwarded Mr [redacted] 's complaint to that contractorHomeowners pay $to join our program, $to be in our program, and $if they never sell their home or sell it some day in the future using any broker in our program they chooseOur program is beneficial for homeowners, and any suggestion to the contrary is illogicalAny suggestion that the program is a scam is absurd.Mr [redacted] contacted us on December 18th, and we immediately cancelled his registration, and informed him that we had done so, with no costs, obligations or penalties whatsoeverSo, the desired settlement Mr [redacted] requested was already provided to him on December 18, 2014, which he already knows as a result of his communication with us on December 18th
Homeowners pay us $to join our program, $to be a member, $of they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their home.No homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one penny.We pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program).According to Mr [redacted] , it may have been his tenant who spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeownersThe marketer is no longer marketing our program.Pursuant to his wishes, we have cancelled his registration in our program, and as a result, as he desires, we will not be paying him $for which he would have paid $0.Thank you
An officer of our company spoke with Mr [redacted] , and we were told Mr [redacted] wanted to remain in the program, and we sent he and his wife their first $gift card 9/25/We also called him again on 10/to follow up to see if he had any additional questions.As far as we are concerned, this matter is closed
Our Member Services representative spoke with [redacted] , and all is resolvedWe are not sure why her credit union had any issue with the Member Rewards check we had sent to [redacted] [redacted] chose to remain as a Member in our wonderful program for homeowners, and has cashed her first Member Rewards check we sent to herWe appreciate [redacted] letting us know her credit union had an issue with the checkThank you [redacted]
The registration for our free program which provided $to $10,to each of our members, for which they pay us $0, has been cancelled
To whom it may concern:Despite the [redacted] ' request to cancel being made two months after they registered to join the program, which is long after the three business day right to cancel, nonetheless, we have conditionally cancelled their registration which they now claim to have not completedWe have conditionally canceled their registration subject to their home not showing up as being for sale in the next two yearsIf the home shows up as being for sale in the next two years, this would cause us to think that the request to cancel is not legitimate, and could possibly be due to unethical behavior, and if so, we will pursue our rights under the law.The [redacted] ' should be aware that their statement about our program being a scam is both ludicrous, and libelous, and we have referred this matter to our lawyers to consider filing a lawsuit against the [redacted] ' for making numerous unsupported statements about us which could damage our reputation.The [redacted] ' complaint to the Revdex.com contains multiple and dishonest statementsOne such statement is that Exceed is not a Revdex.com Accredited Business, which indeed it is, enjoying, and quite proud of, its A+ rating with the Revdex.comAnother statement by the [redacted] ' is that our website [redacted] .com 'proved to be invalid'It surely seems odd, and dishonest, that they claim our website URL 'proved to be invalid' when every other Internet user in the world is able to enter [redacted] .com and arrive at our website.Homeowners pay us $to join our program, $to be in our program, $if they never sell their home, and $if they sell their home in the future using their choice of any of our many cooperating brokersIt is completely illogical, and without merit, for anyone to ever suggest we are a scamWhen, from time to time, someone makes such a foolish and unsupportable claim, we always ask 'how could this possibly be a scam', and to date, no one has ever provided an answer, which causes us to continue to know, as we have always known, that our program is wonderful for homeowners, and could never be a scamIf the [redacted] ', or anyone else, can give us any reason how our program could be a scam, please be sure to let us know.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTo answer their questions: I never spoke to a single representative about this programNo one called me or came to my door and I did not sign up for this on my own so I am very skeptical about this Reasons Why It Seems Like A Scam: Because of the, above I am VERY skeptical when I am sent information telling me that I have joined a program and even more skeptical when a random company I have never heard of sends me a live check It is always nice to receive free money, but when I have never heard of the company or received ANY correspondence from them, it seems fishy at best The letter that I received stated that I joined this program in I have never received any correspondenceIf I joined in 2014, why was I sent a check years after that? For what reason? The letter that I received also indicated that I MUST contact this company before I sell my houseThis seems like a threat - if I do not call this company (which I have no intention of doing) what will happen? Will I be sued? Will I have to pay a fine? Will I have to pay back all this money they have sent me? It doesn't make sense I fear what will happen to me if I cash this checkI worry if it is some sort of virus that will steal my information or bind me to some unknown contract In short, I have only ever received one single piece of correspondence from a company I have never heard of (nor had my lender) - a letter stating I signed up, with a live check for $telling me that I have to contact them if I want to sell my houseI do not trust this at all, which is why I went online to do some diggingSeveral sites mentioned this to be a scam and they had over complaints on Revdex.com I am satisfied with the response because I received an email yesterday from someone stating that my "membership" had been canceled Sincerely, [redacted]
We are confused what he is complaining about He says he signed up for the program He says he decided he wanted to cancel his registration due to reading fall nonsense on the Internet He emailed asking for his registration to be cancelled Per his request, we cancelled his registration
An officer of our company spoke with Mr [redacted] , and we were told Mr [redacted] wanted to remain in the program, and we sent he and his wife their first $gift card 9/25/ We also called him again on 10/to follow up to see if he had any additional questionsAs far as we are concerned, this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is a scam company and wanted others to find out about this issue so they will not have the same problem as we did Sincerely, [redacted]
We pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program) Homeowners pay us $to join our program, $to be a member, $if they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their home No homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one penny *** spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeownersThe marketer is no longer marketing our program We, as a licensed real estate broker, enter into cooperating broker referral agreements with other brokersWe are in long term agreements with more than 1,real estate brokerages across the United States, comprising more than 5,offices, and in those offices are more than 250,licensed real estate agentsAmong our more than 1,contracted cooperating brokers are 70% of the largest brokerages in the United States (almost all of the other 30% are in states in which we are not active) We give our members cash benefits to spend on whatever they want to buy themselves, on average years before they sell their home! And they can keep it even if they never sell their home! When the home sells in the future, the cooperating broker pays us an industry standard referral fee We ALWAYS put our homeowner members, our clients, first, above all else Pursuant to [redacted] wishes, we have cancelled [redacted] registration in our program, and as a result, as [redacted] desires, we will not be paying [redacted] $to $10,(for which James would have paid us $0) Thank you
According to our records, [redacted] registered for our program after speaking with an independent contractor marketer of our programNonetheless, we have cancelled [redacted] registration in our wonderful program for homeowners As a result of cancelling Michael's and his wife's registration in our program, we will not be providing them with $2,for which they would have paid us $Thank you
Homeowners pay us $to join our program, $to be a member, $if they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their homeNo homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one pennyWe pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program)It seems [redacted] likely spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeowners, likely at his homeThe marketer is no longer marketing our programWe, as a licensed real estate broker, enter into cooperating broker referral agreements only with other brokersWe are in long term agreements with more than 1,real estate brokerages across the United States, comprising more than 5,offices, and in those offices are more than 250,licensed real estate agentsAmong our more than 1,contracted cooperating brokers are about 70% of the largest brokerages in the United States (almost all of the other 30% are in states in which we are not active) We give our members cash benefits to spend on whatever they want to buy themselves, on average years before they sell their home! And they can keep it even if they never sell their home! When the home sells in the future, the cooperating broker pays us an industry standard referral fee With a home such as [redacted] 's home, [redacted] would have received $from us for which he would have paid us $(he mentioned he had just received his first check from us) Our homeowner members themselves choose which of our many outstanding cooperating brokers they would like to work with when selling their homeThey may change their selection any time at no cost, as often as they like, until they enter into a listing agreement with their chosen broker to sell their homeWe ALWAYS put our homeowner members, our clients, first, above all else As mentioned above, we have never asked a homeowner to pay us one penny, and no homeowner has ever paid us one pennySo, if [redacted] thinks it is better for him to NOT receive $ from us, for which he would pay $0, then [redacted] indeed should not be a member of our Smart Homeowners Program (we named the program for our members)Pursuant to his wishes, we have cancelled [redacted] ’s registration in our program, and as a result, as [redacted] desires, we will not be paying [redacted] $(for which he would have paid $0)One request please: [redacted] has stated “I believe that this is a scam” can he PLEASE explain how this could possibly be a scam, when the fact is we were paying him a total of $(he says he just got his first check), and he is paying us $0? We are that very rare occurrence of something that sounds to good to be true, but actually isIf anyone reading this can please explain how we could possibly be a scam, when we are paying millions of dollars to our homeowner members, and they have paid us $0, please do soThank you
It is confusing that Mr [redacted] says he tried to contact us 'with no results', yet he also states he spoke with us December 17thMr [redacted] apparently months ago spoke with an independent marketer about our program, not an employee of our companyAn officer of our company will contact Mr [redacted] and will resolve this to our mutual satisfactionThank you
Homeowners pay us $to join our program, $to be a member, $of they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their home.No homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one penny.We pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program).Mr [redacted] spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeownersAccording to Mr [redacted] , the third party marketer failed to accurately explain the program to himThe marketer is no longer marketing our program.Even though Mr [redacted] acknowledged that he signed up for the program, pursuant to his wishes, we have cancelled his registration in our program, and as a result, we will not be paying him $for being a member in our program.Thank you
Complaint: [redacted] I am rejecting this response because:It is my understanding that we can terminate our contact with a one year noticeI would like to make that notice today to have our contract terminated on 4/25/Please confirm that this is correct, received and understoodThank youBest, [redacted] Marketing Manager [redacted] Realty Sincerely, [redacted]
Our program for homeowners benefits both homeowners, as well as real estate agents and brokers who put their clients firstWe and our network Cooperating Brokers always put the needs and interests of our clients firstWe provide homeowners between $and $10,in member rewards (amount determined by the value of the member home when they join our program)Homeowners pay us $to join our program, $to be a member, $if they sell their home whenever they choose to sell their home using any cooperating broker they choose, $if they never sell their homeNo homeowner has ever been asked to pay us one penny No homeowner has ever paid us one pennyWE PAY HOMEOWNERS MONEYTHEY DO NOT PAY US ONE PENNYIT IS IMPOSSIBLE THAT WE COULD BE A SCAMWe provide hard working real estate brokers and agents with home buyers and home sellersAnd when we do, we are paid a reasonable industry standard broker to broker referral fee upon the closing of the transactionsOur network consists of more than 1,contracted Cooperating Brokerages across the USA, with more than 5,participating offices with more than 250,licensed real estate agentsThe [redacted] s’ complaint misrepresents the facts, and within their complaint they contradict themselves, saying: “I am happy to refund the initial upfront payment of $they made” ($that Exceed paid to the [redacted] s)Then, two sentences later, they say “Exceed has voided this contract by not sending any payments as specified on their site”Which is it? Obviously, as the [redacted] s know, they did receive their first $payment, pursuant to the terms of their agreement with Exceed, which they cashed or deposited into their bank account, as evidenced by our bank records, or why else would they be offering to “refund the initial upfront payment of $200” we paid to them? The [redacted] s e-signed the homeowner agreement to which they are a party, and they have always had access to the agreement before and after they joined the programThe [redacted] s were provided three business days to cancel their agreement with us, which is clearly communicated to all of our members multiple times IN BOLD CAPSAdditionally, upon registration, we provide all members a completed cancellation notice for them to mail to usWe also accept cancellations by email within that three-business day periodThe [redacted] s joined the program 2/9/They cashed their first $reward check 4/7/16, and are welcome to cash their second $reward checkOf interest, Mr [redacted] just left a phone message for us, in which he claims he never signed our agreement, which may suggest that his wife forged his signature? However, when looking at our bank records, they BOTH signed the first $check we sent to them when they cashed or deposited our check into their account (further ratifying their agreement with us) The [redacted] s violate the law by stating our service is a scam, which is impossibleTo the contrary, we value our relationships with our homeowner membersSadly, from time to time we come across a real estate agent who puts themselves above the needs of their clients, which is what seems may have occurred in this caseBased on what we have been told, it seems the agent involved in this case thinks they own their past clients (even though there was no agreement between them regarding the future sale of their home) and that it is proper to take money out of the clients’ pockets and put it in the agent’s pocketThe [redacted] s’ home, if they sell it soon as seems to be their desire, will sell for approximately $440,000, according to independent 3rd party estimate of the value of their homeIf the commission they pay for the sale of their home is as sometimes occurs on Long Island 5%, the sell side commission would typically be 2.5%, in this case, $11, of which the agent would typically receive an amount in the range of $8,So, if we were to be paid our contracted referral fee, using the preceding figures as the basis for the example, the agent would instead receive a commission of $5,720, which it seems in this case has made the agent angry, due to the agent thinking they own the client, and the agent would rather put an extra $3,in their pocket (in the agent’s pocket), while depriving the client, the [redacted] s, of the $1,we pay to the [redacted] s The question is, who is looking out for the [redacted] s’ best interest here? Exceed, who pays them $1,for which they pay $0, or the agent who it seems is more concerned with making $8,instead of $5,720, another $3,080, for helping the [redacted] s to sell their home? Obviously, Exceed is putting the [redacted] s’ best interest firstIt seems that the [redacted] s have been misinformed by whoever they claim to have spoken to at [redacted] , out of ignorance or making statementsThis is out of character compared to most of our interactions with [redacted] brokers, agents and management over the past near ten yearsWe value our long-term relationship with many [redacted] franchisees and company owned [redacted] regions, brokers, and agents throughout the USAAssuming the [redacted] s sell their property through [redacted] , as they desire, or with the help of any other contracted broker that is a part of Exceed’s network, and they retract their libelous complaint and make no further or libelous statements about Exceed, they will have no liability to Exceed, or responsibility for making payment to Exceed of any amount arising out of the sale of their propertyFollowing their closing with any broker in Exceed’s network, Exceed will send them the balance of the $1,member benefits We were provided May 4, a written acknowledgement of [redacted] ’s acceptance of the referral It would be a shame for the [redacted] s to incur legal fees unnecessarily should they continue to libel us or otherwise cause us any additional harm beyond the harm they have already caused usMrand Mrs [redacted] , we pay you $1,000, $of which you’ve already received and signed for you have paid us nothing you are arguing with the wrong party! In conclusion, the agreement the [redacted] s entered into with Exceed LLC (“Exceed”) remains in effect and has not been cancelledPlease note that in accordance with the terms of the agreement, it may only be modified in writing with our acceptanceExceed has not agreed to, and will not agree to, any modification We remain willing to continue to provide any assistance desired to support the sale of the [redacted] s’ home, with whichever of our Cooperating Brokers they choose, pursuant to their agreement with us We look forward to providing them the balance of their $1,member rewards immediately following the sale of their home! Thank you
[redacted] Hello, I filed a complaint today against Exceed Smart Homeowner Program, but the issue has been resolved and I would like to drop my complaint before it posts to siteI have not received an email yetcomplaint filed 7/13/ [redacted] I spoke to Tom at exceed tonight and he agreed that the membership would be canceled with no penaltiesNo further action needed on my part Please let me know if there is anything further that you need in order to drop this complaint as the issue was resolved on 7/13/ thank you,
The marketer Mr [redacted] spoke with is not our employeeHe works for an independent contractor marketerWe have forwarded Mr [redacted] 's complaint to that contractorHomeowners pay $to join our program, $to be in our program, and $if they never sell their home or sell it some day in the future using any broker in our program they chooseOur program is beneficial for homeowners, and any suggestion to the contrary is illogicalAny suggestion that the program is a scam is absurd.Mr [redacted] contacted us on December 18th, and we immediately cancelled his registration, and informed him that we had done so, with no costs, obligations or penalties whatsoeverSo, the desired settlement Mr [redacted] requested was already provided to him on December 18, 2014, which he already knows as a result of his communication with us on December 18th
Homeowners pay us $to join our program, $to be a member, $of they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their home.No homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one penny.We pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program).According to Mr [redacted] , it may have been his tenant who spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeownersThe marketer is no longer marketing our program.Pursuant to his wishes, we have cancelled his registration in our program, and as a result, as he desires, we will not be paying him $for which he would have paid $0.Thank you
This matter has been resolved