Exclusive Painting

The phone * [redacted] that the customer requested to be put on DO NOT CALL was done immediately upon request - We have blocked this number from our database If there are other numbers that they wish us to block, they need to advise us We have complied with their request

When we reach out to a potential customer, as well as established customers with history of purchase, goods are offered, prices are gone over, and we do not ship without consent Our phone system is available 24/for voicemail, and during business hours the switchboard receives live calls and information is taken so that the call can be handled by an appropriate party We have no records of this company requesting return authorization, which can only mean that they hung up before we were given a chance to assist them This customer was within their day return period, and given the chance, an RMA would have been issued to them We received their return to our NJ office where there is NO warehouse to process a return, and no space at the facility The invoice has been cancelled The company has been placed on a DO NOT CALL We will gladly assist anyone who asks for help Communication is required for assistance

we have been working with the customer to satisfy their requests, and are confident to get a positive review after all is said and done We make every effort to comply with reasonable requests as well as treat the customers with the respect and courtesy they deserveThe consumer should be adding information shortly to validate this

US Standard products spoke to *** [redacted] to review their account USSP agreed to send prepaid labels for the return of all material on the most recent shipment dated April 12, Complainant’s contact info was added to US Standard Products’ do not contact list Complainant indicated that this matter was resolved to their satisfaction(internal ref # [redacted] )

During the contact US Standard had with customer goods were offered and prices gone over prior to shipping This is a company policy Perhaps there was a communication misunderstanding, but we did not ship without prior communications and pricing structures etc It is a consumers choice whom they purchase with We have not yet received the return the customer states they made as all operation in Florida are suspended due to hurricane Irma I have taken the liberty of cancelling the invoice to zero in anticipation of return when business resumes

We have cleared this matter in full The customer “rejected” our response as she was waiting on proof of order—The person who made the complaint was not the buyer I have proved to the company that the buyer went over all details of merchandise, prices, where to ship, specifics of job numbers etc, our name and address as well as theirs, thus clearing up any misunderstandings

From: [redacted] [mailto: [redacted] Sent: Thursday, April 21, 4:PMTo: Revdex.com < [redacted] >Subject: RE: Your complaint has been received I have noticed a mistake on my complaintID [redacted] The disputed amount is incorrect, it should be $13,441, which is the difference between $16,and $

We received a complaint that you thought we were sending multiple shipments and or double billing you-- if you will look at the invoice you paid, it only reflects 1/of the merchandise that was shipped, and is marked "breakdown for billing purposes only" and shows that it is invoice # of ALL the invoice reflect the 50% discount you were promisedpro towels were shipped-- you paid for ear plugs were shipped- you paid for pairs of CLEAR glasses were shipped- so far, you have paid for zeropairs of TINTED glasses were shipped, you paid for 48.We offered the "split billing" as a courtesy- other companies call it "flex pay" and "value pay" - it is a convenience that is offered for budgetary reasons The proof of delivery and the weights show that all the products were received, and the payment indicates only partially paid All the shipping dates on the invoices are the same -- there were no new shipments It is my goal to assist you to the fullest capacity and have you retract the misinformation sent to the Revdex.com

Customer service spoke to this client on 1/and the customer advised they would be paying the invoice, and to then close the accountThe account has been flagged to comply with this requestIt was the next day that they contacted the Revdex.com, without advising us of their intentions, nor making their request known so that we could address the issue at handUS Standard takes great care with its clients and given the opportunity, does its best to work with any requestsThe customer has now requested a void of their invoice - this will be granted, as the first invoices have been paidSecondly, I would like to have it known that we did not receive this complaint until just now-- it was buried in junk mail, and I have taken steps with my IT deptfor this to not occur again

customer was offered goods, as was stated-- invoice was sent in a timely fashion , however, it was sent to the physical address, and there is no mail receptacle, so it took quite a while for it to U turn back to our office, wherein we inquired and advised that there is a PO box for US mail, and we re-mailed it This is the reason for appearance of delay in invoicing Prices were discussed per individual piece during the sales call, as that is part of standard & strict operating procedure- We responded to the customers call within hours, which overlapped this complaint They had not given us a chance to assist them-- in the meanwhile, they have been satisfied with a revised invoice We make every effort to handle every call in a timely manner, and to satisfy any issues to the best of our abilityKindly review and note that we are based on customer satisfaction, and this negative matter is cleared

Reached out to customer and went over the details and the series of errors. All has been corrected. Customer is satisfied with the end result.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They sent me mailing labels and I scheduled Fed eX to pick the boxes upThey have removed me from their calling list and I am satisfied with the put come.Thanks for you assistance with this matter> Regards, [redacted]

Cust stated they didn’t receive goodsWe sent signed proof of delivery for the goods to the customer They never got back to us after that Yes—we did ask for payment for the goods we delivered and we were ignored They are stating that asking to be paid for goods delivered is harassment? They never replied to the proof of delivery, nor to the correspondences When we proved delivery, it was a natural course of events to follow up The correspondence that was attached to the file is mentioned in my original reply We have cancelled the invoice and when they find where they put the goods that they received, they can donate to the charity of their choice Customer is on DO NOT CALL list

The phone # this customer gave in the complaint was put on the DO NOT CALL list yesterday, as requested, prior to me seeing this complaint-- Any request for do not call is handled the same day If there are trunk lines and alternate numbers, you must advise of all numbers in order for us to remove you from our database effectively

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.There is one thing I would like to addThe salesperson called me after I submitted this complaintHe asked me to retract this complaint or he would be fired because of itThe call made me very uncomfortable, and I would like to make sure it is noted in the file Regards, [redacted] ***

I understand that you are the representative with Revdex.com that is handling the complaint made (ID #*** *** / ***) regards to US Standard Product. What began a few days ago as an atrocity of poor customer management and product disbursement ended today. Ms***
***with US Standard, contacted me this morning to discuss our current situation. I anticipated our conversation to be similar to the ones I had with other US Standards agents, again go unresolved and having to take financial loss After a lengthy discussion as to what brought this matter to the level of a disgruntled nature, the matter has been resolved. Ms*** handlings of an distraught consumer was very respectful and impressive. She understood our position and fully agreed that it was handled poorly and improperly on their part, accordingly to your company policies. US Standard has gone above and beyond what was expected to happen to rectify this consumer. I ask that our complaint made with US Standard be filed as resolved in a MORE THAT SATISFACTORY rate. Thank you for your time and prompt attention. Feel free to contact me to discuss further, if need be

We have reached out and satisfied the concerns of the customer. The have indicated that they will retract their complaint

This invoice has been canceled in full. A copy of the credit memo was email to *** *** and *** of *** ***. In addition, their contact info was added to USSP's do not contact list. The call to collect that complainant describes, was done in error.
It was an oversight. Our employee called the wrong account. Employee has since called to apologize for this error

When we reach out to a potential customer, as well as established customers with history of purchase, goods are offered, prices are gone over, and we do not ship without consent. Our phone system is available 24/for voicemail, and during business hours the switchboard receives live calls and
information is taken so that the call can be handled by an appropriate party We have no records of this company requesting return authorization, which can only mean that they hung up before we were given a chance to assist them. This customer was within their day return period, and given the chance, an RMA would have been issued to them. We received their return to our NJ office where there is NO warehouse to process a return, and no space at the facility. The invoice has been cancelled. The company has been placed on a DO NOT CALL. We will gladly assist anyone who asks for help. Communication is required for assistance