Exclusive Painting

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to note that - When they called, I did not tell them that I did or did not want any goods as they are stating in their response. They told me they were sending a package and sports shirts as a promotion. But I found out later, from another employee, that is how they operate. They say that then they send an invoice. I believe the only reason this is not going to happen is because I contacted Revdex.com
Regards,
*** ***

The customer has the desired resolution of return for full credit. Return has been received at warehouse,  and account has been cancelled in full.

US  Standard products spoke to [redacted] [redacted] to review their account.  USSP agreed to send prepaid labels for the return of all material on the most recent shipment dated April 12, 2017.  Complainant’s contact info was added to US Standard Products’ do not contact...

list.   Complainant indicated that this matter was resolved to their satisfaction. (internal ref #[redacted])

we have been working with the customer to satisfy their requests, and are confident to get a positive review after all is said and done.  We make every effort to comply with reasonable requests as well as treat the customers with the respect and courtesy they deserve. The consumer should be adding information shortly to validate this.

industry standard return policy is 30 days ,the clerk who denied the original request was  following company policy.  we have granted return authorization as requested.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They sent me mailing labels and I scheduled Fed eX to pick the boxes up. They have removed me from their calling list and I am satisfied with the put come.Thanks for you assistance with this matter>
Regards,
[redacted]

On 6/2 we reached out to [redacted] @ [redacted] who identified himself as a materials manager—We offered goods, he agreed to purchase, and told us they would be accepted and paid for if we marked them to his attention.  We asked again if we needed a purchase order- he stated his...

name was fine.  On 7/10 wereceived a call from [redacted] asking for a proof of delivery, which we provided.  We were then advised that [redacted] should not have ordered, and we advised would accept return of goods. 7/14 a new call came in from purchasing, explaining that it was an error for [redacted] to have even taken our call—we explained we are here to help – we then got a letter from the Revdex.com.  We make every effort to accommodate if given the chance.  We were advised they were going to return goods so we proceeded with cancellation.  We have yet to receive the goods in question, and hold no claims to the partially used items, and await the return of the unused portion.

Customer service spoke to this client on 1/20 and the customer advised they would be paying the invoice, and to then close the account. The account has been flagged to comply with this request. It was the next day that they contacted the Revdex.com, without advising us of their intentions, nor...

making their request known so that we could address the issue at hand. US Standard takes great care with its clients and given the opportunity, does its best to work with any requests. The customer has now requested a void of their invoice - this will be granted, as the first 2 invoices have been paid. Secondly, I would like to have it known that we did not receive this complaint until just now-- it was buried in junk mail, and I have taken steps with my IT dept. for this to not occur again.

Complaint: [redacted]
I am rejecting this response because:As stated in the original complaint we never ordered nor received products from this company. We were contacted by the company via voicemail in the last week of April regarding an overdue invoice, and returned the call leaving a voicemail to send the invoice in question. We received an email with the attached invoice on May 1st and inquired with our staff as to if anyone had ordered the products in question - no one in our company ordered the products and they were never received. We contacted the company on May 11th to tell them as such. There statement that we did not contact them is FALSE.  We also informed them during multiple other email contacts and phone contacts that we did not order or receive any products from their company. We did not file this claim because we are trying to get out of paying $565.62 which is frankly an insulting accusation. We are being scammed and have been regularly harassed by this unethical company.The email chain of our original contact is attached below Hi [redacted],I have run this invoice by everyone in our office and these products were neither ordered or received by anyone nor does anyone recognize US Products as a vendor that we have done business with.  [redacted]Manager of Finance[redacted]###-###-####[redacted] From: [redacted] [mailto:[redacted]] Sent: Thursday, May 11, 2017 9:04 AM To: [redacted] Subject: FW: INV# [redacted] Good morning, I wanted to follow up on status of this invoice. I have not yet heard back from anyone, nor have we received payment. Please advise. Thank you! From: [redacted] Sent: Monday, May 01, 2017 4:43 PM To: '[redacted] Subject: INV# [redacted] Good afternoon, Per your voicemail, attached is a copy of the invoice I am inquiring about. Please let me know when we can expect payment. Feel free to contact me if you need any further assistance.  Thank you! [redacted]US Standard Products[redacted]P: ###-###-####F: ###-###-#### 
Regards,
[redacted]

customer was offered goods, as was stated-- invoice was sent in a timely fashion , however, it was sent to the physical address, and there is no mail receptacle, so it took quite a while for it to U turn back to our office, wherein we inquired and advised that there is a PO box for US mail, and we...

re-mailed it.  This is the reason for appearance of delay in invoicing.  Prices were discussed per individual piece during the sales call, as that is part of standard & strict operating procedure- We responded to the customers call within 24 hours, which overlapped this complaint.  They had not given us a chance to assist them-- in the meanwhile, they have been satisfied with a revised invoice.  We make every effort to handle every call in a timely manner, and to satisfy any issues to the best of our ability. Kindly review and note that we are based on customer satisfaction, and this negative matter is cleared .

Reached out to customer and went over the details and the series of errors.  All has been corrected. Customer is satisfied with the end result.

During the contact US Standard had with customer goods were offered and prices gone over prior to shipping.  This is a company policy.  Perhaps there was a communication misunderstanding, but we did not ship without prior communications and pricing structures etc.  It is a consumers...

choice whom they purchase with.   We have not yet received the return the customer states they made as all operation in Florida are suspended due to hurricane Irma.  I have taken the liberty of cancelling the invoice to zero in anticipation of return when business resumes.

We received a complaint that you thought we were sending multiple shipments and or double billing you-- if you will look at the invoice you paid, it only reflects  1/3 of the merchandise that was shipped, and is marked "breakdown for billing purposes only" and shows that it is invoice # 1 of...

3.   ALL the invoice reflect the 50% discount you were promised.320 pro towels were shipped-- you paid for 160400 ear plugs were shipped-  you paid for 20096 pairs of CLEAR glasses were shipped- so far, you have paid for zero96 pairs of TINTED glasses were shipped, you paid for 48.We offered the "split billing" as a courtesy- other companies call it "flex pay" and "value pay" - it is a convenience that is offered for budgetary reasons.  The proof of delivery and the weights show that all the products were received, and the payment indicates only partially paid.  All the shipping dates on the 3 invoices are the same -- there were no new shipments.  It is my goal to assist you to the fullest capacity and have you retract the misinformation sent to the Revdex.com

From: [redacted] [mailto:[redacted] Sent: Thursday, April 21, 2016 4:07 PMTo: Revdex.com Subject: RE: Your complaint has been received I have noticed a mistake on my complaintID [redacted] The disputed amount...

is incorrect, it should be $13,441, which is the difference between $16,941 and $3500

Complaint: [redacted]
I am rejecting this response because:  Additional goods were packed into the order.  Soap and grease does not have a shelf life of less than 3 months.  All orders were shipped in 2017.   If additional items were not put on the invoice or charged at a rate of 3 times of the other vendors mentioned we would not be having this conversation.  However $30 for a tube of grease and the same price for 16oz of hand cleaner is out of line.  Beware of these business practices.
Regards,
[redacted]

Cust stated they didn’t receive goods. We sent signed proof of delivery for the goods to the customer.  They never got back to us after that.  Yes—we did ask for payment for the goods we delivered and we were ignored.  They are stating that asking to be paid for goods delivered is harassment? They never replied to the proof of delivery, nor to the correspondences.  When we proved delivery, it was a natural course of events to follow up.   The correspondence that was attached to the file is mentioned in my original reply.   We have cancelled the invoice and when they find where they put the goods that they received, they can donate to the charity of their choice.  Customer is on DO NOT CALL list.

The phone # this customer gave in the complaint was put on the DO NOT CALL list yesterday, as requested, prior to me seeing this complaint-- Any request for do not call is handled the same day.  If there are trunk lines and alternate numbers, you must advise of all numbers in order for us to...

remove you from our database effectively.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.There is one thing I would like to add. The salesperson called me after I submitted this complaint. He asked me to retract this complaint or he would be fired because of it. The call made me very uncomfortable, and I would like to make sure it is noted in the file. 
Regards,
[redacted]

We have satisfied all issue with the customer and he had stated that he would respond to the Revdex.com and advise he was helped more than satisfactorily - We have been waiting for the customer to comply--